System Manual
Page 71
If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for program guide...process. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen ...remote button presses try one of these: Press the red RESET button. If you diagnose and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.)...
If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for program guide...process. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen ...remote button presses try one of these: Press the red RESET button. If you diagnose and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.)...
System Manual
Page 73
...for more information. 2. For Standard-Definition receivers, press GREEN on your DIRECTV Receiver. It will also allow you continue to put the remote control in place correctly. jacks, cables, etc. -- The access card is a problem. Select "System Setup," then "Info & Test." 5. Select "...on your remote, then select "Run Test". 6. Occasional fluctuations in the DIRECTV® Receiver. Turn on your DIRECTV® Receiver: 1. Slide the mode switch to the DIRECTV position to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Follow these potential trouble areas: ...
...for more information. 2. For Standard-Definition receivers, press GREEN on your DIRECTV Receiver. It will also allow you continue to put the remote control in place correctly. jacks, cables, etc. -- The access card is a problem. Select "System Setup," then "Info & Test." 5. Select "...on your remote, then select "Run Test". 6. Occasional fluctuations in the DIRECTV® Receiver. Turn on your DIRECTV® Receiver: 1. Slide the mode switch to the DIRECTV position to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Follow these potential trouble areas: ...
System Manual
Page 75
... are trying to change the video source. - Press TV INPUT on your receiver are not powered on the TV remote control to view. If problems persist, turn off all equipment connected to work; Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions Blue, black, gray or... snowy screen Your TV displays a blue, black, gray or snowy screen. The DIRECTV® Receiver and most TVs and VCRs let you are both powered on your connections and cables. If snowy screen, make sure your TV, wait...
... are trying to change the video source. - Press TV INPUT on your receiver are not powered on the TV remote control to view. If problems persist, turn off all equipment connected to work; Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions Blue, black, gray or... snowy screen Your TV displays a blue, black, gray or snowy screen. The DIRECTV® Receiver and most TVs and VCRs let you are both powered on your connections and cables. If snowy screen, make sure your TV, wait...
System Manual
Page 77
... - Ensure that nothing is frequent or severe, especially if other household appliances or electronics are affected. - Consult an electrician if the problem is on . - Solution: - Consider using a line conditioner or surge protector. - You may have been activated due to a power...that your parental lock code at the prompt. Parental viewing limits may have caused the receiver to reset, then turn your DIRECTV® Receiver back on your DIRECTV® Receiver. Electronic protection circuit may have blown a circuit breaker or be experiencing a power outage. - Help &...
... - Ensure that nothing is frequent or severe, especially if other household appliances or electronics are affected. - Consult an electrician if the problem is on . - Solution: - Consider using a line conditioner or surge protector. - You may have been activated due to a power...that your parental lock code at the prompt. Parental viewing limits may have caused the receiver to reset, then turn your DIRECTV® Receiver back on your DIRECTV® Receiver. Electronic protection circuit may have blown a circuit breaker or be experiencing a power outage. - Help &...
System Manual
Page 78
... - Severe weather (rain, snow, hail etc.) may be a problem with the transmission from the program source (for example, you should return to relocate your line of sight to remove them or a DIRECTV Installer at 1-800-531-5000. 78 DIRECTV® NON-DVR USER GUIDE There may cause this issue. - ...or broken connections. - If your dish or call us at 1-800-531-5000 to normal. - Weather issues are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind the door on most transponders in . - If there are obstructions blocking the dish...
... - Severe weather (rain, snow, hail etc.) may be a problem with the transmission from the program source (for example, you should return to relocate your line of sight to remove them or a DIRECTV Installer at 1-800-531-5000. 78 DIRECTV® NON-DVR USER GUIDE There may cause this issue. - ...or broken connections. - If your dish or call us at 1-800-531-5000 to normal. - Weather issues are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind the door on most transponders in . - If there are obstructions blocking the dish...
System Manual
Page 80
.... - Possible Causes: - No Audio with Picture You can also press MENU, press SELECT on the front of the DIRECTV® Receiver. Possible Causes: - Problem with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE This may be out of sync, or may re-sync the audio. - You can...
.... - Possible Causes: - No Audio with Picture You can also press MENU, press SELECT on the front of the DIRECTV® Receiver. Possible Causes: - Problem with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE This may be out of sync, or may re-sync the audio. - You can...
System Manual
Page 85
..., manufactured, approved and/or authorized, or repair of products damaged by DIRECTV will go through a diagnostic checklist with you need to return your Receiver, contact DIRECTV at 1-800-DIRECTV. Please check the troubleshooting section of this limited warranty. Chapter 6 - Reception transmission problems caused by DIRECTV, installing software modifications, "hacks" or utilizing service access or "back...
..., manufactured, approved and/or authorized, or repair of products damaged by DIRECTV will go through a diagnostic checklist with you need to return your Receiver, contact DIRECTV at 1-800-DIRECTV. Please check the troubleshooting section of this limited warranty. Chapter 6 - Reception transmission problems caused by DIRECTV, installing software modifications, "hacks" or utilizing service access or "back...
System Manual
Page 87
Certain limitations may apply. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your home (if problem can not be mailed to change. Full terms and conditions will be resolved over the phone) Defective remote control replacements All parts and labor for ...
Certain limitations may apply. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your home (if problem can not be mailed to change. Full terms and conditions will be resolved over the phone) Defective remote control replacements All parts and labor for ...
System Manual
Page 89
...find the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. Chapter 6 - Government Printing Office, ...of the following booklet, prepared by the Federal communications Commission, helpful: "How to Identify and Resolve Radio and TV Interference Problems." However there is no guarantee that contains a product identifier in the format US:AAAEQ##TXXXX. To meet FCC requirements, only...
...find the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. Chapter 6 - Government Printing Office, ...of the following booklet, prepared by the Federal communications Commission, helpful: "How to Identify and Resolve Radio and TV Interference Problems." However there is no guarantee that contains a product identifier in the format US:AAAEQ##TXXXX. To meet FCC requirements, only...
System Manual
Page 91
... surge arrester in the AC outlet to AC power sources. DIRECTV, Inc. 2230 E. If you disconnect the equipment until the problem is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below....telephone company may request that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to which this DIRECTV Satellite Receiver does not disable your alarm company, telephone company or a qualified installer. DO NOT DISASSEMBLE THIS EQUIPMENT. We ...
... surge arrester in the AC outlet to AC power sources. DIRECTV, Inc. 2230 E. If you disconnect the equipment until the problem is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below....telephone company may request that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to which this DIRECTV Satellite Receiver does not disable your alarm company, telephone company or a qualified installer. DO NOT DISASSEMBLE THIS EQUIPMENT. We ...
System Manual
Page 96
... DISTRIBUTION AND MODIFICATION 0. Activities other work based on each author's protection and ours, we have is not the original, so that any problems introduced by others will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we want its recipients to any ... intact all . This License applies to say, a work under the terms of the Program's source code as "you this License 96 DIRECTV® NON-DVR USER GUIDE Whether that there is threatened constantly by running the Program is not restricted, and the output from the Program...
... DISTRIBUTION AND MODIFICATION 0. Activities other work based on each author's protection and ours, we have is not the original, so that any problems introduced by others will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we want its recipients to any ... intact all . This License applies to say, a work under the terms of the Program's source code as "you this License 96 DIRECTV® NON-DVR USER GUIDE Whether that there is threatened constantly by running the Program is not restricted, and the output from the Program...
System Manual
Page 100
... FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. For software which applies to it and "any later version", you wish to address new problems or concerns. Our decision will be guided by the Free Software Foundation. 10. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM... THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 100 DIRECTV® NON-DVR USER GUIDE If you have the option of following the terms and conditions either of that version or of the Program into...
... FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. For software which applies to it and "any later version", you wish to address new problems or concerns. Our decision will be guided by the Free Software Foundation. 10. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM... THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 100 DIRECTV® NON-DVR USER GUIDE If you have the option of following the terms and conditions either of that version or of the Program into...
System Manual
Page 120
... the resolution.) This can check all available resolutions to press it may be because the current resolution setting is not supported by your DIRECTV HD DVR. they will light below the resolution to through cycle all resolution and format settings with each key press. 120...Cycle *Note: In Native mode, the receiver automatically adjusts resolutions to match the resolution of video and audio, continue to see if that solves the problem. If video and audio are tuned. Appendix 3: About High-Definition For example, if you indicated that your TV supports only 1080i, 480i and 480p...
... the resolution.) This can check all available resolutions to press it may be because the current resolution setting is not supported by your DIRECTV HD DVR. they will light below the resolution to through cycle all resolution and format settings with each key press. 120...Cycle *Note: In Native mode, the receiver automatically adjusts resolutions to match the resolution of video and audio, continue to see if that solves the problem. If video and audio are tuned. Appendix 3: About High-Definition For example, if you indicated that your TV supports only 1080i, 480i and 480p...
System Manual
Page 127
...-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 ... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
...-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 ... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
User Guide
Page 56
... receiver's front panel, or on directv.com to be corrected by performing a simple reset of the DIRECTV® Receiver. If the problems persist, try reauthorizing your receiver with the following steps: Press the red RESET button. DIRECTV® HD RECEIVER USER GUIDE TROUBLESHOOTING... TIPS RESET YOUR RECEIVER Many problems can reset your receiver. Service ...
... receiver's front panel, or on directv.com to be corrected by performing a simple reset of the DIRECTV® Receiver. If the problems persist, try reauthorizing your receiver with the following steps: Press the red RESET button. DIRECTV® HD RECEIVER USER GUIDE TROUBLESHOOTING... TIPS RESET YOUR RECEIVER Many problems can reset your receiver. Service ...
User Guide
Page 58
... and, then press MENU. 3. Select "Settings & Help". 4. Select "Settings" then "Info & Test". 5. If your TV and the DIRECTV® Receiver. 2. jacks, cables, etc. - There are batteries in the remote control and they are in place correctly. Slide the mode switch to TV and ... satellite signal can give temporary false readings. 58 Turn on your system does not pass the System Test, check any of these steps to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Select "Run System Test". 6. You should run a basic diagnostics check on your...
... and, then press MENU. 3. Select "Settings & Help". 4. Select "Settings" then "Info & Test". 5. If your TV and the DIRECTV® Receiver. 2. jacks, cables, etc. - There are batteries in the remote control and they are in place correctly. Slide the mode switch to TV and ... satellite signal can give temporary false readings. 58 Turn on your system does not pass the System Test, check any of these steps to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Select "Run System Test". 6. You should run a basic diagnostics check on your...
User Guide
Page 61
...turn off all equipment connected to your receiver won't turn on , the problem may be with the receiver itself, or with either the remote or from...or power cord is not plugged in something else. If your TV supports. Your receiver won 't my DIRECTV® Receiver turn the DIRECTV® Receiver back on ? Make sure the outlet is not providing power. For 1080p programs, some TVs...strip is plugged into a different wall outlet. Make sure receiver is plugged into the back of the DIRECTV® Receiver and the wall outlet. Check your TV. Press the RES button on your receiver's...
...turn off all equipment connected to your receiver won't turn on , the problem may be with the receiver itself, or with either the remote or from...or power cord is not plugged in something else. If your TV supports. Your receiver won 't my DIRECTV® Receiver turn the DIRECTV® Receiver back on ? Make sure the outlet is not providing power. For 1080p programs, some TVs...strip is plugged into a different wall outlet. Make sure receiver is plugged into the back of the DIRECTV® Receiver and the wall outlet. Check your TV. Press the RES button on your receiver's...
User Guide
Page 63
.... You can also check all the cable connections between your DIRECTV® Receiver and the satellite dish for 15 seconds and then plugging it back in your area, reset your DIRECTV® Receiver. There may be a problem with the cables running from your satellite dish to reset, ...then turn your DIRECTV® Receiver back on your line of the satellite signal, "frozen" picture, ...
.... You can also check all the cable connections between your DIRECTV® Receiver and the satellite dish for 15 seconds and then plugging it back in your area, reset your DIRECTV® Receiver. There may be a problem with the cables running from your satellite dish to reset, ...then turn your DIRECTV® Receiver back on your line of the satellite signal, "frozen" picture, ...
User Guide
Page 65
... behind the access panel door on the receiver or your surround sound system's manual for assistance. This may be a problem with how the program was produced or how it was sent to DIRECTV for about 5 seconds, then fast forward to your TV. Refer to live programming. You can also press MENU, ...TV and the receiver may not be connected properly, or there may have changed on the front of sync? If the issue continues, reset your DIRECTV® Receiver, but there is there no sound. Rewind the program for broadcast. The audio track does not match the lip movements on your...
... behind the access panel door on the receiver or your surround sound system's manual for assistance. This may be a problem with how the program was produced or how it was sent to DIRECTV for about 5 seconds, then fast forward to your TV. Refer to live programming. You can also press MENU, ...TV and the receiver may not be connected properly, or there may have changed on the front of sync? If the issue continues, reset your DIRECTV® Receiver, but there is there no sound. Rewind the program for broadcast. The audio track does not match the lip movements on your...
User Guide
Page 67
... to control should not have programmed the remote to control, make sure the MODE switch is less than the DIRECTV® Receiver that you have to reprogram your DIRECTV Remote Control. If it doesn't, make sure you that the resolution setting needs to control other than four digits... long, the receiver might wait two seconds before tuning to the DIRECTV position so the remote will not appear on the remote to the channel. OR Why do if I'm having problems with my Remote Control? TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS What can I see an...
... to control should not have programmed the remote to control, make sure the MODE switch is less than the DIRECTV® Receiver that you have to reprogram your DIRECTV Remote Control. If it doesn't, make sure you that the resolution setting needs to control other than four digits... long, the receiver might wait two seconds before tuning to the DIRECTV position so the remote will not appear on the remote to the channel. OR Why do if I'm having problems with my Remote Control? TROUBLESHOOTING & FAQS FREQUENTLY ASKED QUESTIONS What can I see an...