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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
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..., ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. and Canada. U.S. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific...
..., ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. and Canada. U.S. Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific...
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... • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. Reassembly notes are displayed throughout this chapter to remove and replace the notebook's components and assemblies. 2 Removal and Replacement This chapter tells you install them. Table 2-1. Symbols ...included at the left represents an M2.5×4.0mm T-head screw). Without proper grounding, an electrostatic discharge can damage the notebook. (The symbol at the end of screws before you how to show approximate full-size screw outlines. Service Manual Removal...
... • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. Reassembly notes are displayed throughout this chapter to remove and replace the notebook's components and assemblies. 2 Removal and Replacement This chapter tells you install them. Table 2-1. Symbols ...included at the left represents an M2.5×4.0mm T-head screw). Without proper grounding, an electrostatic discharge can damage the notebook. (The symbol at the end of screws before you how to show approximate full-size screw outlines. Service Manual Removal...
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...Support Web site http://www.hp.com/go/bizsupport. Once the update process begins, do not interrupt it . 3. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for all 3 methods. Select ...BIOS update also resets the configurations in the Connect window to the Internet. 5. When the process completes, press the power button to the notebook. 4. Follow the instructions that are provided with the updates. Select Update, > Download New > OK. Service Manual Removal and Replacement ...
...Support Web site http://www.hp.com/go/bizsupport. Once the update process begins, do not interrupt it . 3. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for all 3 methods. Select ...BIOS update also resets the configurations in the Connect window to the Internet. 5. When the process completes, press the power button to the notebook. 4. Follow the instructions that are provided with the updates. Select Update, > Download New > OK. Service Manual Removal and Replacement ...
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... floppy disk in the AC adapter. d. Using a BIOS Floppy Disk If you do the following to use the correct BIOS floppy disk for the notebook model you are repairing. Follow the instructions for a minute or more while the BIOS is the latest version. Release Fn+B. NOTE: If you could accidentally install the...
... floppy disk in the AC adapter. d. Using a BIOS Floppy Disk If you do the following to use the correct BIOS floppy disk for the notebook model you are repairing. Follow the instructions for a minute or more while the BIOS is the latest version. Release Fn+B. NOTE: If you could accidentally install the...
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
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.... However the ASP is a purchasable option. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. Parts and labor will be negotiated directly with ASP ...but you should check the marking on the bottom of creating models with the customer. The sales force has the option of the notebook indicates the ASP support status for parts or labor. Serial Number Label "NoASP" "ASP" Table 3-1. Standard predefined models and standard...
.... However the ASP is a purchasable option. Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is authorized to repair the notebook, and reimbursement can be reimbursed to the ASP. Parts and labor will be negotiated directly with ASP ...but you should check the marking on the bottom of creating models with the customer. The sales force has the option of the notebook indicates the ASP support status for parts or labor. Serial Number Label "NoASP" "ASP" Table 3-1. Standard predefined models and standard...
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Troubleshoot the problem using: - Troubleshooting The suggestions in this section can help isolate and repair the cause of the problem and any supporting information. Check the customer's description of a problem. Diagnostic tools. - Verify the repair by testing the functionality of the complete unit. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse. Try to duplicate the customer's problem. Troubleshooting suggestions. Figure 3-1. To ensure quality repair, follow the basic troubleshooting steps shown below.
Troubleshoot the problem using: - Troubleshooting The suggestions in this section can help isolate and repair the cause of the problem and any supporting information. Check the customer's description of a problem. Diagnostic tools. - Verify the repair by testing the functionality of the complete unit. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Check for customer abuse. Try to duplicate the customer's problem. Troubleshooting suggestions. Figure 3-1. To ensure quality repair, follow the basic troubleshooting steps shown below.
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... used Analyze the problem: • Observe Symptoms. Using the customer's information, try to help find the module responsible for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms, ...causes. The troubleshooting suggestions on page 3-8 include general suggestions for the problem. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in a confused state...
... used Analyze the problem: • Observe Symptoms. Using the customer's information, try to help find the module responsible for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms, ...causes. The troubleshooting suggestions on page 3-8 include general suggestions for the problem. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in a confused state...
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Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual
Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual
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...boot, replace display assembly. If power status light and display turn notebook off , and reconnect power and try again. Startup Does not boot on page 1-25. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn on . ...hard disk or floppy drive, replace CPU module, replace motherboard. If monitor is installed. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. Unplug the AC adapter, remove the battery and any other SDRAM module and try...
...boot, replace display assembly. If power status light and display turn notebook off , and reconnect power and try again. Startup Does not boot on page 1-25. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn on . ...hard disk or floppy drive, replace CPU module, replace motherboard. If monitor is installed. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. Unplug the AC adapter, remove the battery and any other SDRAM module and try...
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...Repair Center: Comments Make sure floppy drive is installed and connected correctly. Make sure CD/DVD is installed and connected correctly. Password removal is bootable. Check battery contacts. Use BIOS Setup to optimize hard disk. Restart notebook. Remove and reinstall hard drive. If notebook ... boot order. Use Tools tab in BIOS Setup. Check boot order in disk's Properties sheet to check default boot order. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Make ...
...Repair Center: Comments Make sure floppy drive is installed and connected correctly. Make sure CD/DVD is installed and connected correctly. Password removal is bootable. Check battery contacts. Use BIOS Setup to optimize hard disk. Restart notebook. Remove and reinstall hard drive. If notebook ... boot order. Use Tools tab in BIOS Setup. Check boot order in disk's Properties sheet to check default boot order. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Power Service Manual Troubleshooting and Diagnostics 3-9 Make ...
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Check battery contacts. Try another battery and AC adapter. Move notebook away from any nearby heat source. If available, try another AC adapter, if available. Unplug AC adapter and allow battery to cool. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC...Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual It, therefore, depends on notebook's power use at that moment. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, and must be used at that rate until battery runs out. Try ...
Check battery contacts. Try another battery and AC adapter. Move notebook away from any nearby heat source. If available, try another AC adapter, if available. Unplug AC adapter and allow battery to cool. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC...Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual It, therefore, depends on notebook's power use at that moment. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, and must be used at that rate until battery runs out. Try ...
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... Check power supply. Replace SDRAM modules. Blinking cursor appears while system is turned on and warmed up. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Press Fn+F5 several times. Try external monitor. Display ...assembly Switchboard PCA Repair Center: Comments Check cable connections. Service Manual Troubleshooting and Diagnostics 3-11 Make sure hibernate ...
... Check power supply. Replace SDRAM modules. Blinking cursor appears while system is turned on and warmed up. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Press Fn+F5 several times. Try external monitor. Display ...assembly Switchboard PCA Repair Center: Comments Check cable connections. Service Manual Troubleshooting and Diagnostics 3-11 Make sure hibernate ...
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... reinstall hard drive. Back up disk immediately. Was notebook or drive dropped? Check for evidence of display. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display with pencil-sized object on screen Repair Center: Comments Check display cable connection. Declared...
... reinstall hard drive. Back up disk immediately. Was notebook or drive dropped? Check for evidence of display. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display with pencil-sized object on screen Repair Center: Comments Check display cable connection. Declared...
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... for other media. Movie may be paused. Hard disk allocates approximately 20 MB to reformat hard disk and reinstall factory software. Repair Center: Likely Causes Hard drive No response from floppy drive. Make sure CD/DVD drive is less than normal Disk's reported... capacity is installed properly. Check hard disk using Tools tab in disk's Properties sheet. Clean with e-Diagtools diagnostics. Restart notebook. Press Play button. This space is installed and connected correctly. Read and write quality can vary for other uses, and not included...
... for other media. Movie may be paused. Hard disk allocates approximately 20 MB to reformat hard disk and reinstall factory software. Repair Center: Likely Causes Hard drive No response from floppy drive. Make sure CD/DVD drive is less than normal Disk's reported... capacity is installed properly. Check hard disk using Tools tab in disk's Properties sheet. Clean with e-Diagtools diagnostics. Restart notebook. Press Play button. This space is installed and connected correctly. Read and write quality can vary for other uses, and not included...
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...limited number of correcting this limit is reached, last change is erratic Keyboard Some or all keys do not work Call Center: Suggestions Repair Center: Likely Causes DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. Clean with ...not work properly Embedded numeric keypad does not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check devices separately. Try reinserting ribbon cable in Control Panel. CD/DVD drive Motherboard If software was removed, use the ...
...limited number of correcting this limit is reached, last change is erratic Keyboard Some or all keys do not work Call Center: Suggestions Repair Center: Likely Causes DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. Clean with ...not work properly Embedded numeric keypad does not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check devices separately. Try reinserting ribbon cable in Control Panel. CD/DVD drive Motherboard If software was removed, use the ...
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..., Use BIOS Setup to check settings. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is enabled (mute button and ...working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Not all third-party memory cards ...
..., Use BIOS Setup to check settings. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Make sure speaker assembly cable is enabled (mute button and ...working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Not all third-party memory cards ...
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... diagnostics. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Check settings in Windows Help. Check port settings in Control Panel. In a hotel, ask for latest USB drivers. Restart notebook. Test ports with e-Diagtools diagnostics. Motherboard Check settings in Device Manager. Open hardware...
... diagnostics. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Check settings in Windows Help. Check port settings in Control Panel. In a hotel, ask for latest USB drivers. Restart notebook. Test ports with e-Diagtools diagnostics. Motherboard Check settings in Device Manager. Open hardware...
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... Hardware Device Manager. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Try connecting notebook to network or network may be down. Check settings in Windows Help. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or... Maximum cable length is 100 meters (330 feet). Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. For fast-IrDA, check for 100Base-TX operation. If green light next ...
... Hardware Device Manager. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Try connecting notebook to network or network may be down. Check settings in Windows Help. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or... Maximum cable length is 100 meters (330 feet). Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. For fast-IrDA, check for 100Base-TX operation. If green light next ...