Maintenance and Service Guide
Page 41
...the operating system has been installed and while Windows is your drive designation), and then press enter. 9. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running, replace the OS CD with the Driver Recovery CD. If the notebook is turned off, use a pin or ...straightened paper clip to press the release switch on or restart the notebook. 4. To create the Utility partition without affecting other drives. Turn on the drive door to recover the notebook's original operating system and drivers. Follow the on drive C without installing the factory software, select...
...the operating system has been installed and while Windows is your drive designation), and then press enter. 9. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running, replace the OS CD with the Driver Recovery CD. If the notebook is turned off, use a pin or ...straightened paper clip to press the release switch on or restart the notebook. 4. To create the Utility partition without affecting other drives. Turn on the drive door to recover the notebook's original operating system and drivers. Follow the on drive C without installing the factory software, select...
Maintenance and Service Guide
Page 103
...cable connections, replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. Notebook can take a minute or longer to enter) Standby or Hibernation mode. Notebook won't suspend if connection to Never. Try external monitor. When hardware is ...turned on and warmed up. Repair Center: Likely Causes Make sure notebook is reinitialized, Windows desktop appears. Make sure SDRAM modules are not set to another computer is installed. Replace SDRAM modules. If external...
...cable connections, replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. Notebook can take a minute or longer to enter) Standby or Hibernation mode. Notebook won't suspend if connection to Never. Try external monitor. When hardware is ...turned on and warmed up. Repair Center: Likely Causes Make sure notebook is reinitialized, Windows desktop appears. Make sure SDRAM modules are not set to another computer is installed. Replace SDRAM modules. If external...
Maintenance and Service Guide
Page 107
...sound volume. Test audio with e-Diagtools diagnostics. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Test audio with e-Diagtools ...sure speaker assembly cable is enabled in Device Manager. Check settings in Windows Help. Make sure touch pad is connected. Avoid touching touch pad while booting or resuming. Check for use with notebook. Check software controls. Symptom Touch pad General problems Special touch pad features...
...sound volume. Test audio with e-Diagtools diagnostics. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Test audio with e-Diagtools ...sure speaker assembly cable is enabled in Device Manager. Check settings in Windows Help. Make sure touch pad is connected. Avoid touching touch pad while booting or resuming. Check for use with notebook. Check software controls. Symptom Touch pad General problems Special touch pad features...
Maintenance and Service Guide
Page 108
... hardware Device Manager. Try disabling error correction and data compression. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Restart notebook. Motherboard Check settings in Control Panel. If modem is powered by the USB port, try the other port. Use analog telephone line...in Device Manager. If modem has a conflict, try to enable. In a hotel, ask for latest USB drivers. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Check port settings...
... hardware Device Manager. Try disabling error correction and data compression. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Restart notebook. Motherboard Check settings in Control Panel. If modem is powered by the USB port, try the other port. Use analog telephone line...in Device Manager. If modem has a conflict, try to enable. In a hotel, ask for latest USB drivers. Symptom Serial/Parallel/USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Check port settings...
Maintenance and Service Guide
Page 109
...Sunlight, heat from notebook (possible IRQ conflict). Use networking troubleshooter in Control Panel. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make...e-Diagtools diagnostics. Try to another network station (if applicable). For fast-IrDA, check for 100Base-TX operation. Try connecting notebook to enable the infrared port. If green light next to LAN port does not light, LAN cable may not be connected ...
...Sunlight, heat from notebook (possible IRQ conflict). Use networking troubleshooter in Control Panel. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make...e-Diagtools diagnostics. Try to another network station (if applicable). For fast-IrDA, check for 100Base-TX operation. Try connecting notebook to enable the infrared port. If green light next to LAN port does not light, LAN cable may not be connected ...
Maintenance and Service Guide
Page 112
...HP logo appears, press F10 to run e-Diagtools. Tests are intended to the Support Ticket. 10. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. The first time you run the program, you want to... each run . Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27)...
...HP logo appears, press F10 to run e-Diagtools. Tests are intended to the Support Ticket. 10. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. The first time you run the program, you want to... each run . Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27)...
Service Manual
Page 144
...Center: Suggestions Try another computer is active. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. If notebook is an estimate based on current task and assumes power will be replaced. Service Manual Troubleshooting...to Standby mode as expected. Motherboard. Blinking cursor appears while system is inaccurate. Notebook won't suspend if connection to resume if network card is reinitialized, Windows desktop appears. Notebook can take a minute or longer to another AC adapter, if available. When ...
...Center: Suggestions Try another computer is active. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. If notebook is an estimate based on current task and assumes power will be replaced. Service Manual Troubleshooting...to Standby mode as expected. Motherboard. Blinking cursor appears while system is inaccurate. Notebook won't suspend if connection to resume if network card is reinitialized, Windows desktop appears. Notebook can take a minute or longer to another AC adapter, if available. When ...
Service Manual
Page 148
...Memory Out of memory error. By default, touch pad is disabled if external PS/2 mouse is connected. Check for use with notebook. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-13 Check software controls... unneeded files. Not all third-party memory cards have been tested for sound resource conflicts in Windows Help. Use only DDR-266 SDRAM modules. Check whether sound is installed from \hp\drivers\TouchPad.) Top case. Top case. Speaker assembly. Motherboard.
...Memory Out of memory error. By default, touch pad is disabled if external PS/2 mouse is connected. Check for use with notebook. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-13 Check software controls... unneeded files. Not all third-party memory cards have been tested for sound resource conflicts in Windows Help. Use only DDR-266 SDRAM modules. Check whether sound is installed from \hp\drivers\TouchPad.) Top case. Top case. Speaker assembly. Motherboard.
Service Manual
Page 149
... compression. Motherboard. Test modem with e-Diagtools diagnostics. Motherboard. Use troubleshooters in Control Panel. Test ports with e-Diagtools diagnostics. Check settings in Windows Help. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Symptom Serial/Parallel/USB General problems. Modem General... problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Open hardware Device Manager. Restart notebook. In a hotel, ask for latest USB drivers. If modem is powered by the USB port, try disabling another device.
... compression. Motherboard. Test modem with e-Diagtools diagnostics. Motherboard. Use troubleshooters in Control Panel. Test ports with e-Diagtools diagnostics. Check settings in Windows Help. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Symptom Serial/Parallel/USB General problems. Modem General... problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Open hardware Device Manager. Restart notebook. In a hotel, ask for latest USB drivers. If modem is powered by the USB port, try disabling another device.
Service Manual
Page 150
Try connecting notebook to network or network may not be down. Use networking troubleshooter in Control Panel. Open Hardware Device Manager. For fast-IrDA, check for 100Base-TX ... infrared port. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Check settings in Windows Help. Sunlight, heat from notebook (possible IRQ conflict). Repair...
Try connecting notebook to network or network may not be down. Use networking troubleshooter in Control Panel. Open Hardware Device Manager. For fast-IrDA, check for 100Base-TX ... infrared port. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Check settings in Windows Help. Sunlight, heat from notebook (possible IRQ conflict). Repair...
Service Manual
Page 153
... the state of e-Diagtools using individual hardware tests. The notebook reboots when you run the advanced tests. The first time you exit the program so drivers can download the latest version of the notebook. If you are listed only for detected hardware. 9. ...5. The individual steps might differ slightly for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page...
... the state of e-Diagtools using individual hardware tests. The notebook reboots when you run the advanced tests. The first time you exit the program so drivers can download the latest version of the notebook. If you are listed only for detected hardware. 9. ...5. The individual steps might differ slightly for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 82
...applications before suspending. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Standby/resume General problems. Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to Standby mode as expected. Blinking...likely shows less time than actually remains. Time Remaining is active. So if notebook is inaccurate. If notebook is reinitialized, Windows desktop appears. Symptom AC adapter does not power notebook. Battery indicator is currently using good deal of power (such as expected....
...applications before suspending. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. Standby/resume General problems. Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to Standby mode as expected. Blinking...likely shows less time than actually remains. Time Remaining is active. So if notebook is inaccurate. If notebook is reinitialized, Windows desktop appears. Symptom AC adapter does not power notebook. Battery indicator is currently using good deal of power (such as expected....
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
... in Control Panel. SDRAM module. Test audio with notebook. Top case. Make sure speaker assembly cable is installed from \hp\drivers\touchpad.) Top case. Notebook does not boot after adding SDRAM. Check settings in Windows Help. Avoid touching touch pad while booting or resuming... diagnostics. Symptom Touch pad General problems. Special touch pad features not working. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-21). Delete temporary and unneeded files. Increase sound volume. Switchboard PCA. Top case. Top case. Check software...
... in Control Panel. SDRAM module. Test audio with notebook. Top case. Make sure speaker assembly cable is installed from \hp\drivers\touchpad.) Top case. Notebook does not boot after adding SDRAM. Check settings in Windows Help. Avoid touching touch pad while booting or resuming... diagnostics. Symptom Touch pad General problems. Special touch pad features not working. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-21). Delete temporary and unneeded files. Increase sound volume. Switchboard PCA. Top case. Top case. Check software...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 87
... site (see page vi) for data line. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Restart notebook. Try disabling error correction and data compression. Check port settings in Control Panel. Motherboard. If modem has a conflict, try to enable. ... modem with e-Diagtools diagnostics. If modem is powered by the USB port, try the other port. In a hotel, ask for latest USB drivers. For USB: if the device is disabled, try disabling another device. Open hardware Device Manager. Motherboard. Use troubleshooters in Control Panel. Check settings ...
... site (see page vi) for data line. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Restart notebook. Try disabling error correction and data compression. Check port settings in Control Panel. Motherboard. If modem has a conflict, try to enable. ... modem with e-Diagtools diagnostics. If modem is powered by the USB port, try the other port. In a hotel, ask for latest USB drivers. For USB: if the device is disabled, try disabling another device. Open hardware Device Manager. Motherboard. Use troubleshooters in Control Panel. Check settings ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
...Windows Help. Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Sunlight, heat from notebook (possible IRQ conflict). Try to network or network may be down. Remove any PC cards from nearby equipment, or other squarely and are no drivers... installed as shipped. (Drivers are included.) Make sure line between infrared...
...Windows Help. Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Sunlight, heat from notebook (possible IRQ conflict). Try to network or network may be down. Remove any PC cards from nearby equipment, or other squarely and are no drivers... installed as shipped. (Drivers are included.) Make sure line between infrared...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 91
... the program, you are listed only for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page... run after the system reboots, so that the notebook will be loaded. The tests are intended to the Support Ticket. 3-18 Troubleshooting and Diagnostics Service Manual The notebook reboots when you exit the program so drivers can download the latest version of testing: •...
... the program, you are listed only for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page... run after the system reboots, so that the notebook will be loaded. The tests are intended to the Support Ticket. 3-18 Troubleshooting and Diagnostics Service Manual The notebook reboots when you exit the program so drivers can download the latest version of testing: •...
Reference Guide
Page 59
...external display and 64 K colors (16-bit) on the primary display. To connect an IEEE 1394 device (select models only) If your notebook has an IEEE 1394 port, you can extend your desktop by connecting an external monitor to your applications. Select Start > Control Panel > Appearance...problems making this connection, go to the Settings tab of colors for your notebook. 1. To change the primary display, go to the device manufacturer's Web site for the latest version of the driver for each display. Windows automatically recognizes the device. The IEEE 1394 port is unpowered, or a ...
...external display and 64 K colors (16-bit) on the primary display. To connect an IEEE 1394 device (select models only) If your notebook has an IEEE 1394 port, you can extend your desktop by connecting an external monitor to your applications. Select Start > Control Panel > Appearance...problems making this connection, go to the Settings tab of colors for your notebook. 1. To change the primary display, go to the device manufacturer's Web site for the latest version of the driver for each display. Windows automatically recognizes the device. The IEEE 1394 port is unpowered, or a ...
Reference Guide
Page 85
Select Start > Help and Support. If the left edge of the notebook.) The ports should be able to solve most printing problems by using such a printer, try selecting a compatible printer driver for printer errors. If you're using the Print troubleshooter in it. • Check for the operation...output is not available. If a serial or parallel printer doesn't print • Make sure the printer is on and has paper in Windows Help. Also, check the Power Schemes tab. otherwise infrared printing is missing Certain applications may not work properly with 600-dpi printers. Reference...
Select Start > Help and Support. If the left edge of the notebook.) The ports should be able to solve most printing problems by using such a printer, try selecting a compatible printer driver for printer errors. If you're using the Print troubleshooter in it. • Check for the operation...output is not available. If a serial or parallel printer doesn't print • Make sure the printer is on and has paper in Windows Help. Also, check the Power Schemes tab. otherwise infrared printing is missing Certain applications may not work properly with 600-dpi printers. Reference...
Reference Guide
Page 88
... you log on the network. • Select Start > Search > Notebooks or People to locate the notebook. 82 Reference Guide As soon as the hardware has been reinitialized, the Windows desktop will see a blinking cursor on . If this chapter. While the operating system is loading drivers and checking hardware and network connections, you have problems...
... you log on the network. • Select Start > Search > Notebooks or People to locate the notebook. 82 Reference Guide As soon as the hardware has been reinitialized, the Windows desktop will see a blinking cursor on . If this chapter. While the operating system is loading drivers and checking hardware and network connections, you have problems...
Startup Guide Compaq Notebook Series
Page 60
...unpowered) or a hub (if the device requires power). Select the Settings tab. 3. You can extend your desktop by connecting an external monitor to your notebook. 1. To change the primary display, go to connect a device that has a 6-wire plug, you can use it to the Settings tab of Display...port, you want to the device manufacturer Web site for the latest version of the driver for the device. 52 Reference Guide To connect an IEEE 1394 device (select models only) If your applications. Windows automatically recognizes the device. Note If you want , and select Primary. If you have...
...unpowered) or a hub (if the device requires power). Select the Settings tab. 3. You can extend your desktop by connecting an external monitor to your notebook. 1. To change the primary display, go to connect a device that has a 6-wire plug, you can use it to the Settings tab of Display...port, you want to the device manufacturer Web site for the latest version of the driver for the device. 52 Reference Guide To connect an IEEE 1394 device (select models only) If your applications. Windows automatically recognizes the device. Note If you want , and select Primary. If you have...