Reference Guide
Page 6
... Problems 6-9 Modem Problems 6-10 PC Card (PCMCIA) Problems 6-13 Performance Problems 6-14 Power and Battery Pack Problems 6-15 Printing Problems 6-17 Serial, Parallel and USB Problems 6-18 Startup Problems 6-19 Wireless Problems 6-21 Configuring Your Notebook 6-23 To Run the BIOS Setup Utility 6-23 Updating Software and Drivers from the Web 6-28 Using...
... Problems 6-9 Modem Problems 6-10 PC Card (PCMCIA) Problems 6-13 Performance Problems 6-14 Power and Battery Pack Problems 6-15 Printing Problems 6-17 Serial, Parallel and USB Problems 6-18 Startup Problems 6-19 Wireless Problems 6-21 Configuring Your Notebook 6-23 To Run the BIOS Setup Utility 6-23 Updating Software and Drivers from the Web 6-28 Using...
Reference Guide
Page 57
...✎ If you can purchase a simple adapter if the device is a 4-wire port. Add-On Devices To Connect a 1394 Device (Select Models Only) If your notebook has a 1394 port (also known as FireWire), you have problems making this connection, go to the device manufacturer Web site for the latest version of... the driver for the device. 5-6 Reference Guide If you want to connect a device that has a 6-wire plug, you can use it to the 1394 port. ...
...✎ If you can purchase a simple adapter if the device is a 4-wire port. Add-On Devices To Connect a 1394 Device (Select Models Only) If your notebook has a 1394 port (also known as FireWire), you have problems making this connection, go to the device manufacturer Web site for the latest version of... the driver for the device. 5-6 Reference Guide If you want to connect a device that has a 6-wire plug, you can use it to the 1394 port. ...
Reference Guide
Page 69
... the AC adapter, and make sure it is coming from the fan or a PC Card drive. ■ Back up the drive immediately. Troubleshooting If an External Display...properties ❏ Continue to the optional S-Video port, you must activate the TV. ■ Install the driver or .inf file for your specific monitor ❏ Select the external monitor as from elsewhere, such as...toggle Fn+F5 until the external display is enabled. Hard Drive Problems If the Notebook Hard Drive Does Not Spin ■ Make sure the notebook has power. If the Hard Drive Makes a Buzzing or Whining Noise ■...
... the AC adapter, and make sure it is coming from the fan or a PC Card drive. ■ Back up the drive immediately. Troubleshooting If an External Display...properties ❏ Continue to the optional S-Video port, you must activate the TV. ■ Install the driver or .inf file for your specific monitor ❏ Select the external monitor as from elsewhere, such as...toggle Fn+F5 until the external display is enabled. Hard Drive Problems If the Notebook Hard Drive Does Not Spin ■ Make sure the notebook has power. If the Hard Drive Makes a Buzzing or Whining Noise ■...
Reference Guide
Page 81
Troubleshooting If the Notebook Does Not Enter Standby Mode as Expected ■ Make sure Hibernation support is secure at both AC power and battery power are using such a printer, try selecting a compatible printer driver for a 300-dpi printer. If the Notebook Does Not Enter Hibernation as ...Expected ■ If you have a connection to another computer, the notebook will be able to finish before going into Standby. Printing Problems ...
Troubleshooting If the Notebook Does Not Enter Standby Mode as Expected ■ Make sure Hibernation support is secure at both AC power and battery power are using such a printer, try selecting a compatible printer driver for a 300-dpi printer. If the Notebook Does Not Enter Hibernation as ...Expected ■ If you have a connection to another computer, the notebook will be able to finish before going into Standby. Printing Problems ...
Reference Guide
Page 83
... Working ■ Contact the vendor of the peripheral device for the latest USB drivers. ■ Check the port settings in Control Panel. Open the hardware Device Manager, then select Universal Serial Bus Controller. If the Notebook Will Not Boot from Battery Power ■ Make sure the battery pack is... Turn It On ■ Connect the AC adapter. ■ Reset the notebook by removing it on. ■ If the notebook still does not respond, remove the battery pack and AC adapter, remove any PC Cards, and undock the notebook if docked. Check the battery charge by inserting the tip of a paper...
... Working ■ Contact the vendor of the peripheral device for the latest USB drivers. ■ Check the port settings in Control Panel. Open the hardware Device Manager, then select Universal Serial Bus Controller. If the Notebook Will Not Boot from Battery Power ■ Make sure the battery pack is... Turn It On ■ Connect the AC adapter. ■ Reset the notebook by removing it on. ■ If the notebook still does not respond, remove the battery pack and AC adapter, remove any PC Cards, and undock the notebook if docked. Check the battery charge by inserting the tip of a paper...
Reference Guide
Page 84
... more to determine the proper TCP/IP configuration. While the operating system is loading drivers and checking hardware and network connections, you are connected to a TCP/IP network with no DHCP server. If the Notebook Stops Responding After Booting Check whether you are using a USB diskette drive, use ...the BIOS Setup utility Boot menu to make sure the USB diskette drive is the first device under Removable Drive. Troubleshooting If the Notebook Will Not Boot from the Diskette Drive ■ Make sure the diskette drive is selected as the hardware has been reinitialized, the Windows...
... more to determine the proper TCP/IP configuration. While the operating system is loading drivers and checking hardware and network connections, you are connected to a TCP/IP network with no DHCP server. If the Notebook Stops Responding After Booting Check whether you are using a USB diskette drive, use ...the BIOS Setup utility Boot menu to make sure the USB diskette drive is the first device under Removable Drive. Troubleshooting If the Notebook Will Not Boot from the Diskette Drive ■ Make sure the diskette drive is selected as the hardware has been reinitialized, the Windows...
Reference Guide
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... Guide For more information, visit the Web site at http://www.compaq.com/consumersupport. Using System Recovery Features The notebook system recovery process provides several options for download. The Notebook Recovery Solution consists of the following restore CDs: ■ Operating System CD ■ Driver Recovery CD ■ Application Recovery CDs ■ Third-party CDs...
... Guide For more information, visit the Web site at http://www.compaq.com/consumersupport. Using System Recovery Features The notebook system recovery process provides several options for download. The Notebook Recovery Solution consists of the following restore CDs: ■ Operating System CD ■ Driver Recovery CD ■ Application Recovery CDs ■ Third-party CDs...
Reference Guide
Page 96
... software discs included with the OS CD for hardware driver and system utility refresh and for the product key, refer to the notebook. Select Next to format the drive. Select the desired driver(s) or system utility from the Driver Recovery CD menu. 4. Press F to complete the.... If you must reinstall any software you added to the Microsoft Certificate of Authenticity located on the bottom of the notebook. Use the Driver Recovery CD with the notebook. 6-32 Reference Guide Troubleshooting 11. Select Format the partition using the NTFS file system (Quick) and press enter....
... software discs included with the OS CD for hardware driver and system utility refresh and for the product key, refer to the notebook. Select Next to format the drive. Select the desired driver(s) or system utility from the Driver Recovery CD menu. 4. Press F to complete the.... If you must reinstall any software you added to the Microsoft Certificate of Authenticity located on the bottom of the notebook. Use the Driver Recovery CD with the notebook. 6-32 Reference Guide Troubleshooting 11. Select Format the partition using the NTFS file system (Quick) and press enter....
Reference Guide
Page 98
... modem 4-4 notebook 6-23 connecting 1394 device 5-6 AC power 1-8 audio device 5-3 external devices 5-1 local area network (LAN) 4-5 phone line 1-9 wireless network 4-7 connectors audio 1-3 RJ-11 (modem) 1-3 RJ-45 (network) 1-3 security 1-3 S-Video out 1-3 D decreasing display brightness 2-6 display adjusting brightness 2-6 adjusting settings 5-4 cleaning 2-17 extending the life 2-17 troubleshooting 6-4 using dual display mode 5-5 drivers reinstalling...
... modem 4-4 notebook 6-23 connecting 1394 device 5-6 AC power 1-8 audio device 5-3 external devices 5-1 local area network (LAN) 4-5 phone line 1-9 wireless network 4-7 connectors audio 1-3 RJ-11 (modem) 1-3 RJ-45 (network) 1-3 security 1-3 S-Video out 1-3 D decreasing display brightness 2-6 display adjusting brightness 2-6 adjusting settings 5-4 cleaning 2-17 extending the life 2-17 troubleshooting 6-4 using dual display mode 5-5 drivers reinstalling...
Reference Guide
Page 102
Index turning on notebook 1-10, 2-2 wireless network connection 4-8 U updating drivers 6-28 software 6-28 USB ports location 1-3 troubleshooting 6-19 using BIOS Setup Utility 6-23 V virus-protection software 2-15 volume control 1-3 W wireless indicator light 1-2 network connection 4-7 on-off button 1-2 troubleshooting 6-21 wireless network connection turning off 4-9 turning on 4-8 Index-6 Reference Guide
Index turning on notebook 1-10, 2-2 wireless network connection 4-8 U updating drivers 6-28 software 6-28 USB ports location 1-3 troubleshooting 6-19 using BIOS Setup Utility 6-23 V virus-protection software 2-15 volume control 1-3 W wireless indicator light 1-2 network connection 4-7 on-off button 1-2 troubleshooting 6-21 wireless network connection turning off 4-9 turning on 4-8 Index-6 Reference Guide
Startup Guide
Page 4
... from Your Battery Packs 3-4 Disposing of a Used Battery Pack 3-6 4 Troubleshooting Troubleshooting Your Notebook 4-1 Display Problems 4-2 Hard Drive Problems 4-3 Performance Problems 4-4 Power and Battery Pack Problems 4-5 Startup Problems 4-6 Configuring Your Notebook 4-7 To Run the BIOS Setup Utility 4-7 Updating Software and Drivers from the Web 4-9 Using System Recovery Features 4-9 Safeguarding Your Data 4-10 Operating System...
... from Your Battery Packs 3-4 Disposing of a Used Battery Pack 3-6 4 Troubleshooting Troubleshooting Your Notebook 4-1 Display Problems 4-2 Hard Drive Problems 4-3 Performance Problems 4-4 Power and Battery Pack Problems 4-5 Startup Problems 4-6 Configuring Your Notebook 4-7 To Run the BIOS Setup Utility 4-7 Updating Software and Drivers from the Web 4-9 Using System Recovery Features 4-9 Safeguarding Your Data 4-10 Operating System...
Startup Guide
Page 32
Troubleshooting Display Problems If the Notebook Is On, But the Screen Is Blank ■ Move the mouse or tap the TouchPad.... ■ If you are using a TV connected to the optional S-Video port, you must activate the TV. ■ Install the driver or .inf file for your model, by selecting Start > Control Panel > Appearance and Themes > Display. ■ Adjust the size ...to Read ■ Set the display resolution to Both in Display-off mode. ■ If the notebook is enabled. 4-2 Startup Guide In the BIOS Setup utility, try setting Video Display Device to its default setting of the screen...
Troubleshooting Display Problems If the Notebook Is On, But the Screen Is Blank ■ Move the mouse or tap the TouchPad.... ■ If you are using a TV connected to the optional S-Video port, you must activate the TV. ■ Install the driver or .inf file for your model, by selecting Start > Control Panel > Appearance and Themes > Display. ■ Adjust the size ...to Read ■ Set the display resolution to Both in Display-off mode. ■ If the notebook is enabled. 4-2 Startup Guide In the BIOS Setup utility, try setting Video Display Device to its default setting of the screen...
Startup Guide
Page 39
... recovery process provides several options for download. Please refer to recover optimal notebook functionality by using the following restore CDs: ■ Operating System CD ■ Driver Recovery CD ■ Application Recovery CDs ■ Third-party CDs for these actions. The Notebook Recovery Solution consists of the following procedures in the Reference Guide. However... models For detailed information, see the "Troubleshooting" chapter in the order described here. Startup Guide 4-9 For more information, visit the Web site at http://www.compaq.com/consumersupport.
... recovery process provides several options for download. Please refer to recover optimal notebook functionality by using the following restore CDs: ■ Operating System CD ■ Driver Recovery CD ■ Application Recovery CDs ■ Third-party CDs for these actions. The Notebook Recovery Solution consists of the following procedures in the Reference Guide. However... models For detailed information, see the "Troubleshooting" chapter in the order described here. Startup Guide 4-9 For more information, visit the Web site at http://www.compaq.com/consumersupport.
Startup Guide
Page 43
...reinstall any software you do not have Autorun enabled, select Start > Run. Select the desired driver(s) or system utility from the Driver Recovery CD menu. 4. Startup Guide 4-13 The notebook restarts in Windows after the process is displayed that formatting this drive will delete all current files....12. Follow the installation instructions provided with the software discs included with the OS CD for hardware driver and system utility refresh and for the product key, refer to the notebook. This process takes 1 to 2 hours to complete the installation. If you added to the ...
...reinstall any software you do not have Autorun enabled, select Start > Run. Select the desired driver(s) or system utility from the Driver Recovery CD menu. 4. Startup Guide 4-13 The notebook restarts in Windows after the process is displayed that formatting this drive will delete all current files....12. Follow the installation instructions provided with the software discs included with the OS CD for hardware driver and system utility refresh and for the product key, refer to the notebook. This process takes 1 to 2 hours to complete the installation. If you added to the ...
Startup Guide
Page 45
Index configuring notebook 4-7 configuring the notebook 4-7 connecting AC power 1-9 phone line 1-10 TV (as an external monitor) 2-8 connectors audio 1-4 RJ-11 (modem) 1-4 RJ-45 (network) 1-4 security 1-4 S-Video out 1-4 D decreasing display brightness 2-6 display adjusting brightness 2-6 troubleshooting 4-2 Documentation Library CD 1-12 drivers reinstalling 4-13 updating 4-9 DVD drive creating data disc 2-7 creating movie disc 2-7 playing movies 2-7 setting...
Index configuring notebook 4-7 configuring the notebook 4-7 connecting AC power 1-9 phone line 1-10 TV (as an external monitor) 2-8 connectors audio 1-4 RJ-11 (modem) 1-4 RJ-45 (network) 1-4 security 1-4 S-Video out 1-4 D decreasing display brightness 2-6 display adjusting brightness 2-6 troubleshooting 4-2 Documentation Library CD 1-12 drivers reinstalling 4-13 updating 4-9 DVD drive creating data disc 2-7 creating movie disc 2-7 playing movies 2-7 setting...
Startup Guide
Page 47
Index T telephone line connection 1-10 1394 port location 1-4 toggling built-in keypad 2-6 TouchPad 1-3 functions 2-5 troubleshooting 4-4 use of 2-4 troubleshooting battery packs 4-5 display 4-2 hard drive 4-3 keyboard 4-3 performance 4-4 power 4-5 startup 4-6 turning off the notebook 2-2 turning on the notebook 1-11, 2-2 U updating drivers 4-9 software 4-9 USB port location 1-4 using BIOS Setup Utility 4-7 V volume control 1-4 W wireless indicator light 1-3 on-off button 1-3 Index-4 Startup Guide
Index T telephone line connection 1-10 1394 port location 1-4 toggling built-in keypad 2-6 TouchPad 1-3 functions 2-5 troubleshooting 4-4 use of 2-4 troubleshooting battery packs 4-5 display 4-2 hard drive 4-3 keyboard 4-3 performance 4-4 power 4-5 startup 4-6 turning off the notebook 2-2 turning on the notebook 1-11, 2-2 U updating drivers 4-9 software 4-9 USB port location 1-4 using BIOS Setup Utility 4-7 V volume control 1-4 W wireless indicator light 1-3 on-off button 1-3 Index-4 Startup Guide