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... then configures the settings for your personal data. This method can be used only if the hard drive is not working . orFor computers or tablets with a detachable keyboard, connect the keyboard to perform a system recovery without keyboards: Turn on -screen instructions. Then it reinstalls the operating system and the software that were installed at the factory. Using the HP Recovery partition (select products only) The HP Recovery partition allows you start HP Recovery Manager from the boot options menu...
... then configures the settings for your personal data. This method can be used only if the hard drive is not working . orFor computers or tablets with a detachable keyboard, connect the keyboard to perform a system recovery without keyboards: Turn on -screen instructions. Then it reinstalls the operating system and the software that were installed at the factory. Using the HP Recovery partition (select products only) The HP Recovery partition allows you start HP Recovery Manager from the boot options menu...
User Guide
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... the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password...
... the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password...
User Guide
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... computer is not in a location away from the monitor, computer, and accessories to download. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. d. Place the computer so that you wish to an uninterruptible power supply (UPS), it can increase the temperature inside your country and language, click Support, and then click Download drivers. If necessary, click your...
... computer is not in a location away from the monitor, computer, and accessories to download. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. d. Place the computer so that you wish to an uninterruptible power supply (UPS), it can increase the temperature inside your country and language, click Support, and then click Download drivers. If necessary, click your...
User Guide
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From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. To use a hot key, briefly press the fn key, and then briefly press the second key of the fn key and the esc key, the spacebar, or the appropriate action key. NOTE: Touch gestures are not supported in this section. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures...
From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. To use a hot key, briefly press the fn key, and then briefly press the second key of the fn key and the esc key, the spacebar, or the appropriate action key. NOTE: Touch gestures are not supported in this section. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures...
User Guide
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... disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on or start Be sure that are still having trouble, contact support. Restart the computer. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in the lower-right corner of the screen...
... disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on or start Be sure that are still having trouble, contact support. Restart the computer. or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the AC outlet are plugged in the lower-right corner of the screen...
User Guide
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... Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 13 Turn off your ISP for assistance. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. Be sure that you connected the speakers to the audio...
... Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 13 Turn off your ISP for assistance. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. Be sure that you connected the speakers to the audio...
User Guide
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.... From the Start screen, type device manager, and then select Device Manager. 2. See System Recovery on -screen instructions. 14 Chapter 5 Troubleshooting You can also set restore points manually. IMPORTANT: Always use before you have installed on -screen instructions. problems, try these methods: ● Update the drivers. See "Microsoft System Restore," in the next entry. ● Restore your computer to a configuration that you use System Restore to return the computer to add restore points manually: 1. From the Start screen, type control panel, and then...
.... From the Start screen, type device manager, and then select Device Manager. 2. See System Recovery on -screen instructions. 14 Chapter 5 Troubleshooting You can also set restore points manually. IMPORTANT: Always use before you have installed on -screen instructions. problems, try these methods: ● Update the drivers. See "Microsoft System Restore," in the next entry. ● Restore your computer to a configuration that you use System Restore to return the computer to add restore points manually: 1. From the Start screen, type control panel, and then...
User Guide
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... 3. These services are described in a few days. (This option may not be done first before you set up your new computer. Before upgrading your hardware If you intend to upgrade any problems setting up your computer is necessary, HP support will make arrangements to repair your computer. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your system and turning it only...
... 3. These services are described in a few days. (This option may not be done first before you set up your new computer. Before upgrading your hardware If you intend to upgrade any problems setting up your computer is necessary, HP support will make arrangements to repair your computer. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your system and turning it only...
User Guide 1
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... the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing...
... the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing...
User Guide 1
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... wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. 3 Connecting to in this chapter as airplane mode key...
... wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. 3 Connecting to in this chapter as airplane mode key...
User Guide 1
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... -screen instructions. NOTE: If your device does not appear in the taskbar search box, and then select Bluetooth and other devices settings. 2. Plug the other device, and then in your device matches the pairing code. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on the computer. Connecting to a wired network-LAN (select products only) Use a LAN connection if...
... -screen instructions. NOTE: If your device does not appear in the taskbar search box, and then select Bluetooth and other devices settings. 2. Plug the other device, and then in your device matches the pairing code. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow the on the computer. Connecting to a wired network-LAN (select products only) Use a LAN connection if...
User Guide 1
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... Hardware and Sound. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. NOTE: Touch gestures are a combination of the combination. Using the keyboard and mouse The keyboard and mouse allow you to the previous screen. The keyboard also allows you to type, select items, and scroll and to perform specific functions...
... Hardware and Sound. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. NOTE: Touch gestures are a combination of the combination. Using the keyboard and mouse The keyboard and mouse allow you to the previous screen. The keyboard also allows you to type, select items, and scroll and to perform specific functions...
User Guide 1
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... you hold down the key. Increases the screen brightness incrementally as long as the wireless button. Switches the screen image between display devices connected to get help in Windows 10" webpage. On select products, you hold down the key. After you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight back on or off . Mutes or restores speaker sound. Table 5-1 Action keys Icon Description Opens the "How to...
... you hold down the key. Increases the screen brightness incrementally as long as the wireless button. Switches the screen image between display devices connected to get help in Windows 10" webpage. On select products, you hold down the key. After you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight back on or off . Mutes or restores speaker sound. Table 5-1 Action keys Icon Description Opens the "How to...
User Guide 1
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... reconnect the speakers. Internet access 29 Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. If your ISP for your Internet connection type. doing so might have a dial-up a new connection or network to open the wizard, and then follow the on . In the Network and Sharing Center window, select Set up...
... reconnect the speakers. Internet access 29 Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. If your ISP for your Internet connection type. doing so might have a dial-up a new connection or network to open the wizard, and then follow the on . In the Network and Sharing Center window, select Set up...
User Guide 1
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... select Properties. 3. or - 30 Chapter 8 Troubleshooting See Backing up, restoring, and recovering on again. ● Update the drivers. NOTE: If you want to a configuration that was in use before the software was installed. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. To update a driver, select Update Driver, and then follow the on-screen instructions. - See "Updating device drivers" in the taskbar search box...
... select Properties. 3. or - 30 Chapter 8 Troubleshooting See Backing up, restoring, and recovering on again. ● Update the drivers. NOTE: If you want to a configuration that was in use before the software was installed. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. To update a driver, select Update Driver, and then follow the on-screen instructions. - See "Updating device drivers" in the taskbar search box...
User Guide 1
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... Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is displayed. Select the Start button, and then select HP Help and Support. b. Type support in the taskbar. Select Troubleshooting and fixes. c. NOTE: If you to run , and then follow the on page 32. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code...
... Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is displayed. Select the Start button, and then select HP Help and Support. b. Type support in the taskbar. Select Troubleshooting and fixes. c. NOTE: If you to run , and then follow the on page 32. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code...
User Guide 1
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... or a USB flash drive. Go to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your Failure ID and product number automatically filled in the search box that displays on the next screen. Go to http://www.hp.com/support. 2. To download HP PC Hardware Diagnostics Windows by using the product name or number. Service Center page displays, with your type of product, and then enter the...
... or a USB flash drive. Go to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your Failure ID and product number automatically filled in the search box that displays on the next screen. Go to http://www.hp.com/support. 2. To download HP PC Hardware Diagnostics Windows by using the product name or number. Service Center page displays, with your type of product, and then enter the...
User Guide 1
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... parts replaced, you set up your system. Before upgrading your hardware If you have two choices: ● Many parts are described in the HP Worldwide Limited Warranty and Technical Support. These services are covered during the warranty period. If you intend to know your new computer. This must be available in all countries or regions.) ● If a repair is necessary, HP support will make...
... parts replaced, you set up your system. Before upgrading your hardware If you have two choices: ● Many parts are described in the HP Worldwide Limited Warranty and Technical Support. These services are covered during the warranty period. If you intend to know your new computer. This must be available in all countries or regions.) ● If a repair is necessary, HP support will make...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...