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... Enabling ACD Service 58 Enabling Call Back Service 58 Enabling Call Park and Call Pickup Services 59 Enabling Call Transfer and Call Forwarding Services 59 Enabling Conferencing 60 Enabling Do Not Disturb 60 Enabling the Missed Call Shortcut 61 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
... Enabling ACD Service 58 Enabling Call Back Service 58 Enabling Call Park and Call Pickup Services 59 Enabling Call Transfer and Call Forwarding Services 59 Enabling Conferencing 60 Enabling Do Not Disturb 60 Enabling the Missed Call Shortcut 61 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 2
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Contents Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 92 Configuring BroadSoft Directory 92 Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Applicable to Broadsoft) 93 Configuring Synchronization of DND and CEWD Using the Configuration File 94...Code Handling Configuring RTP Parameters Configuring SDP Payload Types 102 102 103 104 104 104 105 105 105 109 112 112 114 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4 ity 94 Configuring Synchronization of DND and CEWD ...
Contents Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 92 Configuring BroadSoft Directory 92 Configuring Synchronization of Do Not Disturb and Call Forward on a Per Line Basis (Applicable to Broadsoft) 93 Configuring Synchronization of DND and CEWD Using the Configuration File 94...Code Handling Configuring RTP Parameters Configuring SDP Payload Types 102 102 103 104 104 104 105 105 105 109 112 112 114 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 4 ity 94 Configuring Synchronization of DND and CEWD ...
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...General 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 BroadSoft ... and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 10
...General 280 Line Key 283 Miscellaneous Line Key Settings 284 Line Key LED Pattern 285 Supplementary Services 287 Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 289 Ring Tone (WIP310) 291 Auto Input Gain (dB) 291 Multiple Paging Group Parameters 293 BroadSoft ... and Registration 311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 10
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...be made or received with a handset, a headset, or a speaker. 1 Getting Started This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP Phones in the following sections: • Overview of the Phones, page 12 • Network Configurations, page 14...Phone Information, page 28 • Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone, page 30 Overview of the Phones The Cisco SPA IP Phone family is a line of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and...
...be made or received with a handset, a headset, or a speaker. 1 Getting Started This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500 Series, and Cisco Wireless-G IP Phones in the following sections: • Overview of the Phones, page 12 • Network Configurations, page 14...Phone Information, page 28 • Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone, page 30 Overview of the Phones The Cisco SPA IP Phone family is a line of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and...
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...LCD with backlight 128 X 160 1 color with backlight Softkeys 4 dynamic Navigation Button Four-way navigation key 4 fixed (forward, No cancel, conference, and transfer) 4 dynamic Four-way navigation key None Four-way navigation key with centerselect button ...the status of each product. Getting Started Cisco SPA500S Attendant Console 1 Model SPA303 SPA501G Screen Lines 128 X 64 3 monochrome LCD Paper labels 8 SPA502G SPA504G SPA508G SPA509G SPA525G/ SPA525G2 WIP310 128 X 64 1 monochrome LCD with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models to an...
...LCD with backlight 128 X 160 1 color with backlight Softkeys 4 dynamic Navigation Button Four-way navigation key 4 fixed (forward, No cancel, conference, and transfer) 4 dynamic Four-way navigation key None Four-way navigation key with centerselect button ...the status of each product. Getting Started Cisco SPA500S Attendant Console 1 Model SPA303 SPA501G Screen Lines 128 X 64 3 monochrome LCD Paper labels 8 SPA502G SPA504G SPA508G SPA509G SPA525G/ SPA525G2 WIP310 128 X 64 1 monochrome LCD with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models to an...
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For additional information about provisioning, see the Cisco Small Business IP Telephony Devices Provisioning Guide (for line keys • Shared call (line) appearance • Enabling call conferencing, call forward, call transfer, and so forth • Select ring tones, audio input, and... extension mobility settings In the configuration utility, click the ... Regional tab See Chapter 7, "Configuring Regional Parameters and Supplementary Services." Phone tab See Chapter 3, "Customizing Cisco SPA and...
For additional information about provisioning, see the Cisco Small Business IP Telephony Devices Provisioning Guide (for line keys • Shared call (line) appearance • Enabling call conferencing, call forward, call transfer, and so forth • Select ring tones, audio input, and... extension mobility settings In the configuration utility, click the ... Regional tab See Chapter 7, "Configuring Regional Parameters and Supplementary Services." Phone tab See Chapter 3, "Customizing Cisco SPA and...
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...Audio settings • Dial plan settings Customize user-level parameters, including: User tab • Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds) • Traffic information settings ... and Unit 2 (applicable only to Cisco SPA300 Series or Cisco SPA500 Series IP Phones with one or two Cisco SPA500S attendant consoles attached) Attendant Console tab See Chapter 9, "Configuring the Cisco SPA500S Attendant Console." Cisco Small Business SPA300 Series, SPA500 Series, ...
...Audio settings • Dial plan settings Customize user-level parameters, including: User tab • Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds) • Traffic information settings ... and Unit 2 (applicable only to Cisco SPA300 Series or Cisco SPA500 Series IP Phones with one or two Cisco SPA500S attendant consoles attached) Attendant Console tab See Chapter 9, "Configuring the Cisco SPA500S Attendant Console." Cisco Small Business SPA300 Series, SPA500 Series, ...
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... Pickup Serv-Enables call pickup. The user answers the call before transferring it. • Blind Transfer Serv-Blind call on IP phones in a Cisco SPA 9000 system. STEP 1 Log in to the configuration utility. STEP 3 Click the Phone tab. STEP 2 Click Admin Login and advanced. You... a user to pick up a phone that is ringing at another user to enable, choose yes: • Attn Transfer Serv-Attended call forwarding: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 59 STEP 4 Under Supplementary Services, under the transfer type you want...
... Pickup Serv-Enables call pickup. The user answers the call before transferring it. • Blind Transfer Serv-Blind call on IP phones in a Cisco SPA 9000 system. STEP 1 Log in to the configuration utility. STEP 3 Click the Phone tab. STEP 2 Click Admin Login and advanced. You... a user to pick up a phone that is ringing at another user to enable, choose yes: • Attn Transfer Serv-Attended call forwarding: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 59 STEP 4 Under Supplementary Services, under the transfer type you want...
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...if the line is busy. • Cfwd No Ans-Forwards calls only if the line is unavailable. STEP 3 Click the Phone tab. NOTE This feature can press the Ignore softkey to divert a ringing call conferencing on and off. Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 •... Cfwd All-Forwards all incoming calls to voice mail or, if voice mail is not configured, plays a message to the caller...
...if the line is busy. • Cfwd No Ans-Forwards calls only if the line is unavailable. STEP 3 Click the Phone tab. NOTE This feature can press the Ignore softkey to divert a ringing call conferencing on and off. Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 •... Cfwd All-Forwards all incoming calls to voice mail or, if voice mail is not configured, plays a message to the caller...
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... phone screen. Other softkeys are Redial, Directory, Call Forward, and Do Not Disturb. To program softkeys: STEP 1 Log in an idle state) are available during that , when pressed, perform certain actions. (The Cisco SPA301 and Cisco SPA501 do not have a maximum of the screen, ... Click Admin Login and advanced. Additional positions are shown in which the softkey displays. Softkeys are accessed by a semicolon. STEP 4 (Cisco SPA525G/525G2 only) Under Programmable Softkey Enable, choose yes. In the Programmable Softkeys section, each softkey and the phone state under which...
... phone screen. Other softkeys are Redial, Directory, Call Forward, and Do Not Disturb. To program softkeys: STEP 1 Log in an idle state) are available during that , when pressed, perform certain actions. (The Cisco SPA301 and Cisco SPA501 do not have a maximum of the screen, ... Click Admin Login and advanced. Additional positions are shown in which the softkey displays. Softkeys are accessed by a semicolon. STEP 4 (Cisco SPA525G/525G2 only) Under Programmable Softkey Enable, choose yes. In the Programmable Softkeys section, each softkey and the phone state under which...
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... answer avail barge bxfer cancel cfwd chkcfwd chkdnd clear conf Key Label Login Logout Alpha Answer Avail Barge BlindXfer/ bxfer Cancel Forward Clr Fwd/cfwd Clr DND/dnd Clear Conf Definition Available Phone States Logs user in to a specified number. Connected, Connected... Cancels a call (for example, when conferencing a call is transferred). Input Initiates a conference call forwarding. Connected, StartConf Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 66 Logs user out of ACD. Idle Enter ...
... answer avail barge bxfer cancel cfwd chkcfwd chkdnd clear conf Key Label Login Logout Alpha Answer Avail Barge BlindXfer/ bxfer Cancel Forward Clr Fwd/cfwd Clr DND/dnd Clear Conf Definition Available Phone States Logs user in to a specified number. Connected, Connected... Cancels a call (for example, when conferencing a call is transferred). Input Initiates a conference call forwarding. Connected, StartConf Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 66 Logs user out of ACD. Idle Enter ...
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...Password: Alphanumeric password associated with the call server (for example, the BroadSoft server) so that if Do Not Disturb or Call Forwarding settings are changed on the phone, changes are propagated to search on last name, first name, user ID, phone number,... extension, department, or email address. - Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 93 Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 • Directory Name: Name of BroadSoft ...
...Password: Alphanumeric password associated with the call server (for example, the BroadSoft server) so that if Do Not Disturb or Call Forwarding settings are changed on the phone, changes are propagated to search on last name, first name, user ID, phone number,... extension, department, or email address. - Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 93 Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 • Directory Name: Name of BroadSoft ...
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...top of data. Typically, RTP runs on page 130. SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as audio and video; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 103 The Internet protocol RTP transmits ...real-time data such as the transport protocol for SIP. RTP provides mechanisms for a connection but cannot locate the UAC, the proxy forwards the message to...
...top of data. Typically, RTP runs on page 130. SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as audio and video; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 103 The Internet protocol RTP transmits ...real-time data such as the transport protocol for SIP. RTP provides mechanisms for a connection but cannot locate the UAC, the proxy forwards the message to...
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... is established, the phone sends out LLDP-MED PDU frames. Setting this value to a higher value for LLDP-MED to the forwarding state before the phone will increase the overall startup time for the switch to get to work. If the phone receives no acknowledgment...Parameter Enable LLDP-MED Network Startup Delay STEP 5 Click Submit All Changes. The Cisco SPA525G/525G2 works with the Cisco AnyConnect VPN client and the following VPN devices: • Cisco 500 Series Secure Router Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 161 ...
... is established, the phone sends out LLDP-MED PDU frames. Setting this value to a higher value for LLDP-MED to the forwarding state before the phone will increase the overall startup time for the switch to get to work. If the phone receives no acknowledgment...Parameter Enable LLDP-MED Network Startup Delay STEP 5 Click Submit All Changes. The Cisco SPA525G/525G2 works with the Cisco AnyConnect VPN client and the following VPN devices: • Cisco 500 Series Secure Router Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 161 ...
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...for the codes. STEP 3 Click the Regional tab. STEP 4 Under Vertical Service Activation Codes, enter the values you want to the service provider. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 187 See "Configuring Supplementary Services (Star Codes)" section on . STEP 2 ...Click Admin Login and advanced. Only one call back operation can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as an INVITE to change the default star code values for the other party to...
...for the codes. STEP 3 Click the Regional tab. STEP 4 Under Vertical Service Activation Codes, enter the values you want to the service provider. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 187 See "Configuring Supplementary Services (Star Codes)" section on . STEP 2 ...Click Admin Login and advanced. Only one call back operation can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as an INVITE to change the default star code values for the other party to...
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...code will turn on call waiting for that call waiting. For example, if call waiting is entered. • CW Deact (*57)-Deactivates call forward all extensions. • Block CID Per Call (*81)-Blocks caller ID on the next outbound call (on the current call appearance only). ... . • Block CID Act (*67)-Blocks caller ID on busy. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 188 Applies to primary extension only.0 • Call Forward Busy Act (*90)-Call forwards on all inbound calls. For example, if call waiting is entered. ...
...code will turn on call waiting for that call waiting. For example, if call waiting is entered. • CW Deact (*57)-Deactivates call forward all extensions. • Block CID Per Call (*81)-Blocks caller ID on the next outbound call (on the current call appearance only). ... . • Block CID Act (*67)-Blocks caller ID on busy. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 188 Applies to primary extension only.0 • Call Forward Busy Act (*90)-Call forwards on all inbound calls. For example, if call waiting is entered. ...
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... SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 190 This feature allows the Cisco IP phone to hand off a call to an application server to process features such as call forward (*72) or BLock Caller ID (*67). b. This feature allows the proxy to perform further... processing, such as call on hold (by the * code. Following is prepended by the Cisco IP phone. The maximum total length is 79 characters...
... SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 190 This feature allows the Cisco IP phone to hand off a call to an application server to process features such as call forward (*72) or BLock Caller ID (*67). b. This feature allows the proxy to perform further... processing, such as call on hold (by the * code. Following is prepended by the Cisco IP phone. The maximum total length is 79 characters...
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...Prompt dial tone • 's' = Second dial tone • 'x' = No tones are place, x is any menu item associated with a disabled service is hidden on the Cisco IP phone. user from the phone LCD or the configuration utility. A supplementary service should be disabled if • the user has not subscribed for it...; Disable the service in the Regional tab, the service can disable services handled locally by a phone number, such as *73 to cancel call forwarding, do not include it or • the service provider intends to be enabled/disabled by default. If the * code is enabled in the ...
...Prompt dial tone • 's' = Second dial tone • 'x' = No tones are place, x is any menu item associated with a disabled service is hidden on the Cisco IP phone. user from the phone LCD or the configuration utility. A supplementary service should be disabled if • the user has not subscribed for it...; Disable the service in the Regional tab, the service can disable services handled locally by a phone number, such as *73 to cancel call forwarding, do not include it or • the service provider intends to be enabled/disabled by default. If the * code is enabled in the ...
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... base number} [Regional] = {SAEC Script} SAEC Script format:{SA_map;}* Here * means 0 or multiple SA_map syntax: SA_serv=SA_extcode Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 192 FNT: Call forward no answer disabled; When the user disables the callback service using the *code, the IP phone automatically calls...
... base number} [Regional] = {SAEC Script} SAEC Script format:{SA_map;}* Here * means 0 or multiple SA_map syntax: SA_serv=SA_extcode Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 192 FNT: Call forward no answer disabled; When the user disables the callback service using the *code, the IP phone automatically calls...
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... Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 7 SA_serv is the extension code which the ANNC server will route to. Appendix: SA_serv list 1) Call Back CBT: Call back enabled CBF: Call back disabled CBB: Call back busy enabled 2) Call Forward FAT: Call forward all enabled FAF: Call forward all disabled FBT: Call forward busy enabled FBF...
... Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 7 SA_serv is the extension code which the ANNC server will route to. Appendix: SA_serv list 1) Call Back CBT: Call back enabled CBF: Call back disabled CBB: Call back busy enabled 2) Call Forward FAT: Call forward all enabled FAF: Call forward all disabled FBT: Call forward busy enabled FBF...