imageCLASS MF6500 Series Basic Guide
Page 1
ENG Before Using the Machine Document Handling Print Media Sending Faxes (MF6550/MF6560/ MF6580 Only) Receiving Faxes (MF6550/MF6560/ MF6580 Only) Copying Printing Scanning PC Faxing (MF6550/MF6560/ MF6580 Only) Remote UI (MF6580 Only) Maintenance Troubleshooting Machine Settings Appendix Please read this guide before operating this guide, store it in a safe place for future reference. Basic Guide Series What Can I Do with This Machine? After you finish reading this equipment.
ENG Before Using the Machine Document Handling Print Media Sending Faxes (MF6550/MF6560/ MF6580 Only) Receiving Faxes (MF6550/MF6560/ MF6580 Only) Copying Printing Scanning PC Faxing (MF6550/MF6560/ MF6580 Only) Remote UI (MF6580 Only) Maintenance Troubleshooting Machine Settings Appendix Please read this guide before operating this guide, store it in a safe place for future reference. Basic Guide Series What Can I Do with This Machine? After you finish reading this equipment.
imageCLASS MF6500 Series Basic Guide
Page 13
... Used Cartridges 11-16 The Clean Earth Campaign 11-16 U.S.A. PROGRAM 11-17 CANADA PROGRAM-CANADA PROGRAMME ......11-20 Transporting the Machine 11-22 12 Troubleshooting 12-1 Clearing Jams 12-1 Document Jams 12-1 Paper Jams 12-3 LCD Messages 12-6 Error Codes (MF6550/MF6560/MF6580 Only 12-12 If a Power Failure Occurs...
... Used Cartridges 11-16 The Clean Earth Campaign 11-16 U.S.A. PROGRAM 11-17 CANADA PROGRAM-CANADA PROGRAMME ......11-20 Transporting the Machine 11-22 12 Troubleshooting 12-1 Clearing Jams 12-1 Document Jams 12-1 Paper Jams 12-3 LCD Messages 12-6 Error Codes (MF6550/MF6560/MF6580 Only 12-12 If a Power Failure Occurs...
imageCLASS MF6500 Series Basic Guide
Page 18
...cannot be corrected by using the information in Chapter 12. For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to 8 P.M. to frequently asked questions visit http://www.canon.ca/ - EST Monday through Friday and 10:00 A.M. If you cannot ...solve the problem or if you think your call to the live technical support 9 A.M. to 8:00 P.M. If you visit http://www.canon.ca/ or 1-800-652-2666 - to 8:00 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - ...
...cannot be corrected by using the information in Chapter 12. For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to 8 P.M. to frequently asked questions visit http://www.canon.ca/ - EST Monday through Friday and 10:00 A.M. If you cannot ...solve the problem or if you think your call to the live technical support 9 A.M. to 8:00 P.M. If you visit http://www.canon.ca/ or 1-800-652-2666 - to 8:00 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - ...
imageCLASS MF6500 Series Basic Guide
Page 152
Contact Canon Customer Care Center for assistance if needed. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or ... to touch the inside of the machine, as it may result in the machine, the Open the ADF. When or appears on the LCD display. Troubleshooting 12-1 Troubleshooting Clearing Jams 1 When a jam occurs in burns or electrical shock. NOTE Do not pull the document forcefully as this may tear.
Contact Canon Customer Care Center for assistance if needed. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or ... to touch the inside of the machine, as it may result in the machine, the Open the ADF. When or appears on the LCD display. Troubleshooting 12-1 Troubleshooting Clearing Jams 1 When a jam occurs in burns or electrical shock. NOTE Do not pull the document forcefully as this may tear.
imageCLASS MF6500 Series Basic Guide
Page 153
Troubleshooting CAUTION Be careful not to get your fingers caught. CAUTION Be careful not to get your fingers caught. 12-2 3 Lift the document feeder tray. 6 Open the platen glass cover, and remove any jammed documents. 4 Remove any jammed documents. 7 Close the platen glass cover. 5 Lower the document feeder tray and close the ADF.
Troubleshooting CAUTION Be careful not to get your fingers caught. CAUTION Be careful not to get your fingers caught. 12-2 3 Lift the document feeder tray. 6 Open the platen glass cover, and remove any jammed documents. 4 Remove any jammed documents. 7 Close the platen glass cover. 5 Lower the document feeder tray and close the ADF.
imageCLASS MF6500 Series Basic Guide
Page 154
... with cold water. Warm water will set the toner. 3 Tilt the 2-sided transport guide (A) toward the machine, then remove the jammed paper (Only for use . - A Troubleshooting 12-3 Do not touch the fixing assembly (A) as it becomes very hot during use . (See CAUTION "Print Media," on the out of the paper stack...
... with cold water. Warm water will set the toner. 3 Tilt the 2-sided transport guide (A) toward the machine, then remove the jammed paper (Only for use . - A Troubleshooting 12-3 Do not touch the fixing assembly (A) as it becomes very hot during use . (See CAUTION "Print Media," on the out of the paper stack...
imageCLASS MF6500 Series Basic Guide
Page 155
cassette. CAUTION Be careful not to get your fingers caught. Troubleshooting 12-4 Remove any jammed paper, then close the cover. 4 Lift and hold the transcription 6 If you use the optional paper frame (A), then remove the cassette, open the cover on the jammed paper (Only for 2-sided left cover. 7 Pull out the paper cassette and push the corners of the optional paper copying). A 5 Close the left side of the stack under the tabs.
cassette. CAUTION Be careful not to get your fingers caught. Troubleshooting 12-4 Remove any jammed paper, then close the cover. 4 Lift and hold the transcription 6 If you use the optional paper frame (A), then remove the cassette, open the cover on the jammed paper (Only for 2-sided left cover. 7 Pull out the paper cassette and push the corners of the optional paper copying). A 5 Close the left side of the stack under the tabs.
imageCLASS MF6500 Series Basic Guide
Page 156
CAUTION Be careful not to get your fingers caught. 12-5 Troubleshooting 8 Gently push the paper cassette back into the machine until it clicks.
CAUTION Be careful not to get your fingers caught. 12-5 Troubleshooting 8 Gently push the paper cassette back into the machine until it clicks.
imageCLASS MF6500 Series Basic Guide
Page 157
... line of the same size. Change paper on the lower line of the paper specified in or in direct sending and the job is shown. Troubleshooting 12-6 Message ADJUSTING WAITING TO SCAN AUTO REDIAL CHANGE PAPERSIZE CHANGE REG'D SIZE →COMMON SETTINGS CHECK DOCUMENT CLOSE COVER Description The machine is open...
... line of the same size. Change paper on the lower line of the paper specified in or in direct sending and the job is shown. Troubleshooting 12-6 Message ADJUSTING WAITING TO SCAN AUTO REDIAL CHANGE PAPERSIZE CHANGE REG'D SIZE →COMMON SETTINGS CHECK DOCUMENT CLOSE COVER Description The machine is open...
imageCLASS MF6500 Series Basic Guide
Page 158
...correctly. Print, send, or delete any documents stored in memory. - In this message appears during using the ADF, the scanning document stops halfway. Troubleshooting 12-7 Scan the document on the platen glass. - If you set the document in the ADF to send a fax. - This message is loaded... in use. Action Contact Canon Customer Care Center. - Remove the jammed document. A document jam may have occurred in the ADF. Send the document with low resolution. - Message ...
...correctly. Print, send, or delete any documents stored in memory. - In this message appears during using the ADF, the scanning document stops halfway. Troubleshooting 12-7 Scan the document on the platen glass. - If you set the document in the ADF to send a fax. - This message is loaded... in use. Action Contact Canon Customer Care Center. - Remove the jammed document. A document jam may have occurred in the ADF. Send the document with low resolution. - Message ...
imageCLASS MF6500 Series Basic Guide
Page 159
... maximum. If you press [Start] while this message is displayed, the paper with ITU-T No.1 Chart standard mode); Message MEMORY FULL NO APPROPRIATE SIZE Description - Troubleshooting 12-8 Although is set to send any documents stored in memory are as follows (Based on the multipurpose tray. MF6560/MF6580: Up to 70 jobs...
... maximum. If you press [Start] while this message is displayed, the paper with ITU-T No.1 Chart standard mode); Message MEMORY FULL NO APPROPRIATE SIZE Description - Troubleshooting 12-8 Although is set to send any documents stored in memory are as follows (Based on the multipurpose tray. MF6560/MF6580: Up to 70 jobs...
imageCLASS MF6500 Series Basic Guide
Page 160
... dialing when the line is off the hook. The ADF scanning area on the left side of paper. Specify the recipient other than group dialing. Troubleshooting 12-9 Message NOT AVAILABLE NOW NOT REGISTERED OUTPUT TRAY FULL PAPER JAM PLATEN GLASS DIRTY CLEAN PLATEN GLASS Description - The paper delivery tray is not...
... dialing when the line is off the hook. The ADF scanning area on the left side of paper. Specify the recipient other than group dialing. Troubleshooting 12-9 Message NOT AVAILABLE NOW NOT REGISTERED OUTPUT TRAY FULL PAPER JAM PLATEN GLASS DIRTY CLEAN PLATEN GLASS Description - The paper delivery tray is not...
imageCLASS MF6500 Series Basic Guide
Page 161
... using the ADF. - Message PLEASE WAIT RECEIVED IN MEMORY START AGAIN STOP KEY PRESSED PRESS OK KEY Description This message appears when turning on p. 12-1 - Troubleshooting 12-10
... using the ADF. - Message PLEASE WAIT RECEIVED IN MEMORY START AGAIN STOP KEY PRESSED PRESS OK KEY Description This message appears when turning on p. 12-1 - Troubleshooting 12-10
imageCLASS MF6500 Series Basic Guide
Page 162
... reinstall the toner cartridge. If the message persists, unplug the machine from the power supply and contact Canon Customer Care Center. A toner cartridge is running low. The toner is not installed or not installed correctly. Troubleshooting 12-11 If the message persists, replace the toner cartridge. Action Turn off the main power...
... reinstall the toner cartridge. If the message persists, unplug the machine from the power supply and contact Canon Customer Care Center. A toner cartridge is running low. The toner is not installed or not installed correctly. Troubleshooting 12-11 If the message persists, replace the toner cartridge. Action Turn off the main power...
imageCLASS MF6500 Series Basic Guide
Page 163
...Error Code For details on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs. 12/31/2006 10:50 FAX 123XXXXXX CANON 001 ERROR TX REPORT TX FUNCTION WAS NOT COMPLETED TX/RX NO RECIPIENT ADDRESS DESTINATION ID ST. An attempt was made to reduce their ... - Error Codes (MF6550/MF6560/MF6580 Only) An error code is a four-digit code shown on reports, see Chapter 6, "Reports and Lists," in the Advanced Guide. Troubleshooting 12-12 A document takes a long time to receive. Contact the other party and ask them to send a document of 24 7/8" (630 mm) or longer from...
...Error Code For details on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs. 12/31/2006 10:50 FAX 123XXXXXX CANON 001 ERROR TX REPORT TX FUNCTION WAS NOT COMPLETED TX/RX NO RECIPIENT ADDRESS DESTINATION ID ST. An attempt was made to reduce their ... - Error Codes (MF6550/MF6560/MF6580 Only) An error code is a four-digit code shown on reports, see Chapter 6, "Reports and Lists," in the Advanced Guide. Troubleshooting 12-12 A document takes a long time to receive. Contact the other party and ask them to send a document of 24 7/8" (630 mm) or longer from...
imageCLASS MF6500 Series Basic Guide
Page 164
... fax machine. The other party's fax machine supports. The memory is no reply when you are making an overseas call, add a pause to the number. - Troubleshooting 12-13 There is full. Error Code #0005 #0009 #0012 #0018 #0037 #0995 Description - If you redial. Contact the other party and have a G3 fax...
... fax machine. The other party's fax machine supports. The memory is no reply when you are making an overseas call, add a pause to the number. - Troubleshooting 12-13 There is full. Error Code #0005 #0009 #0012 #0018 #0037 #0995 Description - If you redial. Contact the other party and have a G3 fax...
imageCLASS MF6500 Series Basic Guide
Page 165
... Occurs If power is suddenly lost due to make telephone calls using an external telephone depending on the type of telephone you use . 12-14 Troubleshooting
... Occurs If power is suddenly lost due to make telephone calls using an external telephone depending on the type of telephone you use . 12-14 Troubleshooting
imageCLASS MF6500 Series Basic Guide
Page 166
If You Cannot Solve a Problem If you contact Canon: - on the left cover) - Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580) - to 8:00 P.M. Serial number (On the label located on Saturday. Nature of purchase - to 8:00 P.M. NOTE Attempting to disassemble...yourself. Please have taken to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. Do not attempt to repair the machine yourself may void the limited warranty. 12-15 Troubleshooting Place of problem - EST Monday through Friday and 10:00 ...
If You Cannot Solve a Problem If you contact Canon: - on the left cover) - Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580) - to 8:00 P.M. Serial number (On the label located on Saturday. Nature of purchase - to 8:00 P.M. NOTE Attempting to disassemble...yourself. Please have taken to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. Do not attempt to repair the machine yourself may void the limited warranty. 12-15 Troubleshooting Place of problem - EST Monday through Friday and 10:00 ...
imageCLASS MF6500 Series Basic Guide
Page 211
... 13-30 T TIMER SETTINGS 13-24 Timer settings 1-9 Tone key 1-4 Toner cartridge 1-7 Recycling 11-16 Replacing 11-12 Transcription roller 11-9 Transporting machine 11-22 Troubleshooting 12-1 Two-Sided key 1-4 TX SETTINGS 13-14 U USER DATA LIST 13-1 Printing 13-1 Using speed dialing 4-32 V View Settings key 1-3 Appendix 14-8
... 13-30 T TIMER SETTINGS 13-24 Timer settings 1-9 Tone key 1-4 Toner cartridge 1-7 Recycling 11-16 Replacing 11-12 Transcription roller 11-9 Transporting machine 11-22 Troubleshooting 12-1 Two-Sided key 1-4 TX SETTINGS 13-14 U USER DATA LIST 13-1 Printing 13-1 Using speed dialing 4-32 V View Settings key 1-3 Appendix 14-8