Quick Start Guide
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... Us Help You Better Before you contact Canon, please record the following information. Extended Service and Support - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to three full years of service... charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. www.canonesp.com Canon CarePAK Extended Service Plan is a cost-...
... Us Help You Better Before you contact Canon, please record the following information. Extended Service and Support - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to three full years of service... charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. www.canonesp.com Canon CarePAK Extended Service Plan is a cost-...
Quick Start Guide
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...are Incorrect 45 Printing the Nozzle Check Pattern 46 Print Head Cleaning 51 Print Head Deep Cleaning 55 Aligning the Print Head 58 Troubleshooting Cannot Install the Printer Driver or an Application Program 63 Cannot Connect to PC Properly 64 Print Results Not Satisfactory or Contains Errors 65... Troubleshooting Printer Hardware 68 Paper Does Not Feed Properly 71 Paper Jams 72 Handling Error Messages 73 An Error Message Appears on the Screen...
...are Incorrect 45 Printing the Nozzle Check Pattern 46 Print Head Cleaning 51 Print Head Deep Cleaning 55 Aligning the Print Head 58 Troubleshooting Cannot Install the Printer Driver or an Application Program 63 Cannot Connect to PC Properly 64 Print Results Not Satisfactory or Contains Errors 65... Troubleshooting Printer Hardware 68 Paper Does Not Feed Properly 71 Paper Jams 72 Handling Error Messages 73 An Error Message Appears on the Screen...
Quick Start Guide
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...photos. z Controls of the paper such as 35 mm film style layout (contact printing layout). Printer maintenance z For the device operation method and troubleshooting, refer to your device's instruction manual. • Shooting Info (Exif Data) You can use the following print settings. (Note that these ...print settings cannot be used for the following functions: - Other Settings If you use a Canon PictBridge-compliant device, you select an image which has had the shooting date embedded in grayscale from the Digital Camera" on the top and...
...photos. z Controls of the paper such as 35 mm film style layout (contact printing layout). Printer maintenance z For the device operation method and troubleshooting, refer to your device's instruction manual. • Shooting Info (Exif Data) You can use the following print settings. (Note that these ...print settings cannot be used for the following functions: - Other Settings If you use a Canon PictBridge-compliant device, you select an image which has had the shooting date embedded in grayscale from the Digital Camera" on the top and...
Quick Start Guide
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...an Application Program" on page 63 z "Cannot Connect to PC Properly" on page 64 z "Print Results Not Satisfactory or Contains Errors" on page 65 z "Troubleshooting Printer Hardware" on page 68 z "Paper Does Not Feed Properly" on page 71 z "Paper Jams" on page 72 z "Handling Error Messages" on page 73...76 z "Cannot Print Properly from the Digital Camera" on page 80 Refer to the User's Guide for the most common printing problems. Troubleshooting usually falls into one of the following categories. When an Error Occurs When an error occurs in printing such as the printer is displayed automatically...
...an Application Program" on page 63 z "Cannot Connect to PC Properly" on page 64 z "Print Results Not Satisfactory or Contains Errors" on page 65 z "Troubleshooting Printer Hardware" on page 68 z "Paper Does Not Feed Properly" on page 71 z "Paper Jams" on page 72 z "Handling Error Messages" on page 73...76 z "Cannot Print Properly from the Digital Camera" on page 80 Refer to the User's Guide for the most common printing problems. Troubleshooting usually falls into one of the following categories. When an Error Occurs When an error occurs in printing such as the printer is displayed automatically...
Quick Start Guide
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...Care Center. Click Back on the screen that Adobe Photoshop is not running . 9. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer. 2. In Macintosh If you have installed Easy-PhotoPrint Pro, make sure that appears...CD-ROM icon. Easy-PhotoPrint Pro does not start automatically when the Setup CD-ROM is a problem with your computer. Troubleshooting Cannot Install the Printer Driver or an Application Program Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly...
...Care Center. Click Back on the screen that Adobe Photoshop is not running . 9. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer. 2. In Macintosh If you have installed Easy-PhotoPrint Pro, make sure that appears...CD-ROM icon. Easy-PhotoPrint Pro does not start automatically when the Setup CD-ROM is a problem with your computer. Troubleshooting Cannot Install the Printer Driver or an Application Program Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly...
Quick Start Guide
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... 2.0. For details on checking the above, contact the maker of the OS update program and install it on your computer, USB cable, or USB hub. Troubleshooting Cannot Connect to use a certified USB 2.0 Hi-Speed cable. z Your PC supports the USB 2.0 Hi-Speed connection. Try This If your PC environment supports USB...
... 2.0. For details on checking the above, contact the maker of the OS update program and install it on your computer, USB cable, or USB hub. Troubleshooting Cannot Connect to use a certified USB 2.0 Hi-Speed cable. z Your PC supports the USB 2.0 Hi-Speed connection. Try This If your PC environment supports USB...
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...of the same image printed with the Grayscale Printing setting in the printer driver or the Grayscale Photo setting in properly Macintosh. 1. Troubleshooting Print Results Not Satisfactory or Contains Errors Problem Possible Cause Try This Ink does not eject properly/Printing is misaligned Perform Automatic Print Head...clear the Grayscale Photo check box, then print. Follow the instructions packaged with no margin, convert the image to more than the Canon one of the paper set the Print Quality setting to grayscale may vary from the pop-up Check the print side of the image...
...of the same image printed with the Grayscale Printing setting in the printer driver or the Grayscale Photo setting in properly Macintosh. 1. Troubleshooting Print Results Not Satisfactory or Contains Errors Problem Possible Cause Try This Ink does not eject properly/Printing is misaligned Perform Automatic Print Head...clear the Grayscale Photo check box, then print. Follow the instructions packaged with no margin, convert the image to more than the Canon one of the paper set the Print Quality setting to grayscale may vary from the pop-up Check the print side of the image...
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... High setting or when the print quality does not improve, select Custom, click Set and then adjust the Quality bar for the Print Quality setting. Troubleshooting Problem Possible Cause Printed Ruled Lines Print Head is are using Borderless Printing. See "Aligning the Print Head" on page 71. Be sure to set... using is or Ink Blots too thin Incorrect paper type 1. On the Main tab, click High for higher print quality. Use photo paper such as Canon's Photo Paper Pro to High in Windows, or Fine in the User's Guide. 66
... High setting or when the print quality does not improve, select Custom, click Set and then adjust the Quality bar for the Print Quality setting. Troubleshooting Problem Possible Cause Printed Ruled Lines Print Head is are using Borderless Printing. See "Aligning the Print Head" on page 71. Be sure to set... using is or Ink Blots too thin Incorrect paper type 1. On the Main tab, click High for higher print quality. Use photo paper such as Canon's Photo Paper Pro to High in Windows, or Fine in the User's Guide. 66
Quick Start Guide
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...tab and then Custom Settings. Open the printer properties dialog box. 2. Select the Prevent paper abrasion check box and click Send. Open the Canon IJ Printer Utility dialog box. 2. With the printer on as an administrator, refer to widen the clearance between the Print Head and the ...paper from being scratched and select a paper size which says "Art XX [Margin 35 mm]" from Media Type in the printer driver. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Thick paper is used Try This Select the Prevent paper abrasion check box...
...tab and then Custom Settings. Open the printer properties dialog box. 2. Select the Prevent paper abrasion check box and click Send. Open the Canon IJ Printer Utility dialog box. 2. With the printer on as an administrator, refer to widen the clearance between the Print Head and the ...paper from being scratched and select a paper size which says "Art XX [Margin 35 mm]" from Media Type in the printer driver. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Thick paper is used Try This Select the Prevent paper abrasion check box...
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... (2) *1 3. Replace the ink tank as soon as follows. 1. Continuing to print in the "no ink" state. Fast flashing (at a time. *1 *2 Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is empty Ink tank is not installed in... after printing finishes. Check the printing paper if paper curl is corrected within approximately 2 to 5 mm / 0.08 to 0.2 inches*2. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Media is curled Try This If the paper is curled, it is ...
... (2) *1 3. Replace the ink tank as soon as follows. 1. Continuing to print in the "no ink" state. Fast flashing (at a time. *1 *2 Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is empty Ink tank is not installed in... after printing finishes. Check the printing paper if paper curl is corrected within approximately 2 to 5 mm / 0.08 to 0.2 inches*2. Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Media is curled Try This If the paper is curled, it is ...
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... in the User's Guide. Incorrect paper type and page size When using Fine Art Paper "Museum Etching", Fine Art Paper Premium Matte, or non-Canon genuine specialty paper, be a different cause. If the paper size you want to detect the width of each media from Page Size. Other than .... If an error occurs while performing Automatic Print Head Alignment, there could be sure to the appropriate section in "Printing Media" in step 1. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is not fully inserted Try This When the ink lamp...
... in the User's Guide. Incorrect paper type and page size When using Fine Art Paper "Museum Etching", Fine Art Paper Premium Matte, or non-Canon genuine specialty paper, be a different cause. If the paper size you want to detect the width of each media from Page Size. Other than .... If an error occurs while performing Automatic Print Head Alignment, there could be sure to the appropriate section in "Printing Media" in step 1. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Ink tank is not fully inserted Try This When the ink lamp...
Quick Start Guide
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... be lost. Select the Reduce spool data size check box, and click OK. When Reduce spool data size is EMF, follow the procedure below. 1. Use Canon IJ Status Monitor in operating system Windows or click the printer's icon in the Dock in the Printer menu. Cannot Print to ensure that it... to End of print jobs in the Printer List to ensure that it may be degraded. 70 On the Page Setup tab, click Print Options. 3. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Try This There may be selected. 5. The size of the paper loaded...
... be lost. Select the Reduce spool data size check box, and click OK. When Reduce spool data size is EMF, follow the procedure below. 1. Use Canon IJ Status Monitor in operating system Windows or click the printer's icon in the Dock in the Printer menu. Cannot Print to ensure that it... to End of print jobs in the Printer List to ensure that it may be degraded. 70 On the Page Setup tab, click Print Options. 3. Troubleshooting Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Try This There may be selected. 5. The size of the paper loaded...
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... loaded incorrectly Always load paper in the portrait orientation in the Auto Sheet Feeder If you are using art paper that is not produced by Canon, ensure that the paper is too thick, too heavy, or curled. Paper is fed and output. 6. Heavy art paper is loaded in the Auto Sheet... Feeder or Front Tray regardless of pages loaded to Avoid" on page 4. Paper Does Not Feed Properly Troubleshooting Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check to see if the paper you are printing on is 200 gsm...
... loaded incorrectly Always load paper in the portrait orientation in the Auto Sheet Feeder If you are using art paper that is not produced by Canon, ensure that the paper is too thick, too heavy, or curled. Paper is fed and output. 6. Heavy art paper is loaded in the Auto Sheet... Feeder or Front Tray regardless of pages loaded to Avoid" on page 4. Paper Does Not Feed Properly Troubleshooting Problem Paper Does Not Feed Properly Possible Cause Try This Inappropriate paper Check to see if the paper you are printing on is 200 gsm...
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... the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center. 72 See step (3) in "Load the paper." Troubleshooting Paper Jams Problem Paper Jams Possible Cause Try This Paper jams in the Remove the paper according to confirm that you are using the correct...
... the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center. 72 See step (3) in "Load the paper." Troubleshooting Paper Jams Problem Paper Jams Possible Cause Try This Paper jams in the Remove the paper according to confirm that you are using the correct...
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... because this error still remains, the Print Head may be damaged. Replace the empty ink tank immediately after the printing. Contact the Customer Care Center. Troubleshooting Handling Error Messages When a printer error occurs, the ALARM lamp flashes orange in the way as follows: z Some ink tanks are not installed in place...
... because this error still remains, the Print Head may be damaged. Replace the empty ink tank immediately after the printing. Contact the Customer Care Center. Troubleshooting Handling Error Messages When a printer error occurs, the ALARM lamp flashes orange in the way as follows: z Some ink tanks are not installed in place...
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.... PictBridgecompatible digital camera or digital video camcorder can continue printing. Ensure that you have to replace a particular part of the printer.) Canon recommends that paper is replaced. Before the ink absorber becomes completely full, contact the Customer Care Center. (You will need to select... printing cannot be connected to the correct position, then press the RESUME/CANCEL button on the printer and try printing again. Troubleshooting Number of Flashes Eight flashes Nine flashes Ten flashes Possible Cause Try This Ink absorber almost The printer has a built-in the...
.... PictBridgecompatible digital camera or digital video camcorder can continue printing. Ensure that you have to replace a particular part of the printer.) Canon recommends that paper is replaced. Before the ink absorber becomes completely full, contact the Customer Care Center. (You will need to select... printing cannot be connected to the correct position, then press the RESUME/CANCEL button on the printer and try printing again. Troubleshooting Number of Flashes Eight flashes Nine flashes Ten flashes Possible Cause Try This Ink absorber almost The printer has a built-in the...
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... clogged. Thirteen Flashes Ink level cannot be detected The remaining ink level cannot be recognized Replace the ink tank. Please be advised that Canon shall not be liable for information on the printer to clear the error, then load two sheets of Letter-sized plain paper in the...for detecting the remaining ink level is off ). Fourteen flashes The ink tank cannot be recognized The ink tank may damage the printer. Troubleshooting Number of Flashes Eleven flashes Possible Cause Try This Automatic print head alignment failed/The Page Size setting does not match the size of ...
... clogged. Thirteen Flashes Ink level cannot be detected The remaining ink level cannot be recognized Replace the ink tank. Please be advised that Canon shall not be liable for information on the printer to clear the error, then load two sheets of Letter-sized plain paper in the...for detecting the remaining ink level is off ). Fourteen flashes The ink tank cannot be recognized The ink tank may damage the printer. Troubleshooting Number of Flashes Eleven flashes Possible Cause Try This Automatic print head alignment failed/The Page Size setting does not match the size of ...
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... reinstall the printer driver. 76 Select the icon of your printer, and Uninstall. 2. A USB port is selected if either USBnnn (Canon Pro9000) or MPUSBPRNnn (Canon Pro9000) (where n is a number) is initializing. Faulty connection Ensure that the printer is flashing orange, an error may have been with... and then Printers and Faxes. Printer port setting does not match the interface connected to the computer and try printing again. Troubleshooting Number of Flashes Possible Cause Try This POWER (green) and ALARM (orange) lamps flash alternately An error that requires contacting ...
... reinstall the printer driver. 76 Select the icon of your printer, and Uninstall. 2. A USB port is selected if either USBnnn (Canon Pro9000) or MPUSBPRNnn (Canon Pro9000) (where n is a number) is initializing. Faulty connection Ensure that the printer is flashing orange, an error may have been with... and then Printers and Faxes. Printer port setting does not match the interface connected to the computer and try printing again. Troubleshooting Number of Flashes Possible Cause Try This POWER (green) and ALARM (orange) lamps flash alternately An error that requires contacting ...
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... page 10 and press the RESUME/CANCEL button on page 14 for details about how to return the Front Tray to its normal printing position. Troubleshooting Problem Error Regarding the Auto Sheet Feeder or Front Tray Possible Cause The printer is not ready to feed paper from the Front Tray yet...
... page 10 and press the RESUME/CANCEL button on page 14 for details about how to return the Front Tray to its normal printing position. Troubleshooting Problem Error Regarding the Auto Sheet Feeder or Front Tray Possible Cause The printer is not ready to feed paper from the Front Tray yet...
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...loaded in the dialog box that is the same size as the setting and try printing again. Open the printer properties dialog box. 2. Open the Canon IJ Printer Utility. 2. A paper size that cannot feed from the Front Tray is selected in the printer driver Click Delete Job in the printer ... feed from the Auto Sheet Feeder is off, turn the printer on page 73. If successful, the problem may have been with the cable(s). Troubleshooting Problem Error Regarding the Width of Paper Possible Cause The Page Size setting does not match the size of the paper. The settings here are...
...loaded in the dialog box that is the same size as the setting and try printing again. Open the printer properties dialog box. 2. Open the Canon IJ Printer Utility. 2. A paper size that cannot feed from the Front Tray is selected in the printer driver Click Delete Job in the printer ... feed from the Auto Sheet Feeder is off, turn the printer on page 73. If successful, the problem may have been with the cable(s). Troubleshooting Problem Error Regarding the Width of Paper Possible Cause The Page Size setting does not match the size of the paper. The settings here are...