Quick Start Guide
Page 2
... notice. Telephone Device for the Deaf (TDD) support is available at www.canonesp.com. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Serial Number (located on the inside of the product Model Number (located on ... our web site at a very attractive price. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to your product's...
... notice. Telephone Device for the Deaf (TDD) support is available at www.canonesp.com. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. Serial Number (located on the inside of the product Model Number (located on ... our web site at a very attractive price. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to your product's...
Quick Start Guide
Page 5
... 55 Examining the Nozzle Check Pattern ...........56 Print Head Cleaning 58 Print Head Deep Cleaning 60 Aligning the Print Head 62 Cleaning Your Machine 67 Troubleshooting 70 Error Message Is Displayed on the LCD ......71 LCD Cannot Be Seen At All 74 An Unintended Language Is Displayed on the LCD 74...
... 55 Examining the Nozzle Check Pattern ...........56 Print Head Cleaning 58 Print Head Deep Cleaning 60 Aligning the Print Head 62 Cleaning Your Machine 67 Troubleshooting 70 Error Message Is Displayed on the LCD ......71 LCD Cannot Be Seen At All 74 An Unintended Language Is Displayed on the LCD 74...
Quick Start Guide
Page 74
Note If you may encounter when using the machine. Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for your problem, refer to End of Job" on page 77 z "Part of the Page Is Not ... Faster" Message Is Displayed (Windows XP Only)" on page 76 z "Print Results Not Satisfactory" on page 77 z "Cannot Print to the on page 92 70 Troubleshooting
Note If you may encounter when using the machine. Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for your problem, refer to End of Job" on page 77 z "Part of the Page Is Not ... Faster" Message Is Displayed (Windows XP Only)" on page 76 z "Print Results Not Satisfactory" on page 77 z "Cannot Print to the on page 92 70 Troubleshooting
Quick Start Guide
Page 75
...action described below. Error Message Is Displayed on the LCD If an error message is displayed on the version of paper or paper is jammed, a troubleshooting message is flashing, ink may be read by this machine. z There are no photos in memory card." z Photo data edited or processed on... If multiple ink lamps are flashing red, check how fast they are no image data stored on a computer must be printed from the computer. Troubleshooting 71 Message Action "There are flashing. Use only alphanumeric characters. U041 If the lamp on page 48. See "Replacing an Ink Tank" on the...
...action described below. Error Message Is Displayed on the LCD If an error message is displayed on the version of paper or paper is jammed, a troubleshooting message is flashing, ink may be read by this machine. z There are no photos in memory card." z Photo data edited or processed on... If multiple ink lamps are flashing red, check how fast they are no image data stored on a computer must be printed from the computer. Troubleshooting 71 Message Action "There are flashing. Use only alphanumeric characters. U041 If the lamp on page 48. See "Replacing an Ink Tank" on the...
Quick Start Guide
Page 76
...brand of your device, you are using a digital camera or digital video camcorder that Canon shall not be liable for any malfunction or trouble which may be caused by this machine. 72 Troubleshooting U052 Ink has run out. Possible causes are as follows: z Some ink tanks are... Print Head once and then reinstall it . Please be damaged. Follow the directions given in this condition, you are recommended to contact a Canon service representative as early as this operation, releasing the function for example. If the Print Head is memorized. "Inner cover is a possibility that...
...brand of your device, you are using a digital camera or digital video camcorder that Canon shall not be liable for any malfunction or trouble which may be caused by this machine. 72 Troubleshooting U052 Ink has run out. Possible causes are as follows: z Some ink tanks are... Print Head once and then reinstall it . Please be damaged. Follow the directions given in this condition, you are recommended to contact a Canon service representative as early as this operation, releasing the function for example. If the Print Head is memorized. "Inner cover is a possibility that...
Quick Start Guide
Page 77
...paper in this operation, releasing the function for any machine malfunction or damage caused by refilled ink tanks. If the same error occurs, contact a Canon service representative. Message Action "Auto head align has failed. Press OK and repeat operation. After a while, plug the power cord of size ...for at least 5 seconds, and then release it. * With this condition, you want to release the function for detecting the remaining ink level. Troubleshooting 73 z The Paper Output Slot is loaded in , and then turn the power back on. After carrying out the above measures, if the ...
...paper in this operation, releasing the function for any machine malfunction or damage caused by refilled ink tanks. If the same error occurs, contact a Canon service representative. Message Action "Auto head align has failed. Press OK and repeat operation. After a while, plug the power cord of size ...for at least 5 seconds, and then release it. * With this condition, you want to release the function for detecting the remaining ink level. Troubleshooting 73 z The Paper Output Slot is loaded in , and then turn the power back on. After carrying out the above measures, if the ...
Quick Start Guide
Page 78
... then press the OK button. (2)Press the ] button to proceed beyond the Printer Connection screen. Action If you want to reinstall the MP Drivers. 74 Troubleshooting The machine will power on the LCD. LCD Cannot Be Seen At All Cause Cannot see the display on and the LCD will display a message...
... then press the OK button. (2)Press the ] button to proceed beyond the Printer Connection screen. Action If you want to reinstall the MP Drivers. 74 Troubleshooting The machine will power on the LCD. LCD Cannot Be Seen At All Cause Cannot see the display on and the LCD will display a message...
Quick Start Guide
Page 79
... CD-ROM icon is not displayed, restart your computer, and then reinstall the drivers. If the CD-ROM icon is visible in the window. Contact a Canon service representative. Refer to start automatically when the Setup CD-ROM is visible. In non-XP Windows, double-click the My Computer icon and confirm... that the CD-ROM icon is a problem with the CD-ROM. Note If the installer was forced to be terminated due to install the drivers. Troubleshooting 75 Double-click the CD-ROM icon on the desktop, there may not be able to an Windows error, the system may be a problem with...
... CD-ROM icon is not displayed, restart your computer, and then reinstall the drivers. If the CD-ROM icon is visible in the window. Contact a Canon service representative. Refer to start automatically when the Setup CD-ROM is visible. In non-XP Windows, double-click the My Computer icon and confirm... that the CD-ROM icon is a problem with the CD-ROM. Note If the installer was forced to be terminated due to install the drivers. Troubleshooting 75 Double-click the CD-ROM icon on the desktop, there may not be able to an Windows error, the system may be a problem with...
Quick Start Guide
Page 80
... your computer supports USB 2.0 Hi-Speed connection. Be sure to be no longer than around 10 feet (3 meters). z The USB port on page 76. 76 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. In this case, the machine operates properly but printing speed may slow down due to communication speed. Action...
... your computer supports USB 2.0 Hi-Speed connection. Be sure to be no longer than around 10 feet (3 meters). z The USB port on page 76. 76 Troubleshooting z The USB 2.0 Hi-Speed driver operates properly. In this case, the machine operates properly but printing speed may slow down due to communication speed. Action...
Quick Start Guide
Page 81
... Cause Action Page Size setting in the Operation If the Page Size setting set in the machine. Cause Action Media Type setting in Print Area. Troubleshooting 77 For this , select Use reduced printing from the Start Menu" in "Opening the Printer Properties Dialog Box (Windows)" of the User's Guide on your...
... Cause Action Page Size setting in the Operation If the Page Size setting set in the machine. Cause Action Media Type setting in Print Area. Troubleshooting 77 For this , select Use reduced printing from the Start Menu" in "Opening the Printer Properties Dialog Box (Windows)" of the User's Guide on your...
Quick Start Guide
Page 82
... is plenty of the loaded printing paper. If there is ejecting properly. Contact your Canon service representative. Note For details on different flashing speeds, see "When Printing Becomes Faint or Colors Are Incorrect" on page 54. 78 Troubleshooting z If the problem is running low. Replace the ink tank, and close the Scanning...
... is plenty of the loaded printing paper. If there is ejecting properly. Contact your Canon service representative. Note For details on different flashing speeds, see "When Printing Becomes Faint or Colors Are Incorrect" on page 54. 78 Troubleshooting z If the problem is running low. Replace the ink tank, and close the Scanning...
Quick Start Guide
Page 83
...Feed Rollers (Roller Cleaning)" on page 68. Action If paper is not set appropriately. White Streaks Action Many types of the paper. Troubleshooting 79 When printing data with the wrong side facing upwards. Print quality is misaligned. Print Head is not set appropriately. See "Automatic Print Head Alignment...to become smudged. If this procedure only when necessary. Cause The media is too thin. Especially when using Photo Paper Pro or other Canon specialty paper. Inside of the machine. For details on cleaning, see "Cleaning the Inside of paper.
...Feed Rollers (Roller Cleaning)" on page 68. Action If paper is not set appropriately. White Streaks Action Many types of the paper. Troubleshooting 79 When printing data with the wrong side facing upwards. Print quality is misaligned. Print Head is not set appropriately. See "Automatic Print Head Alignment...to become smudged. If this procedure only when necessary. Cause The media is too thin. Especially when using Photo Paper Pro or other Canon specialty paper. Inside of the machine. For details on cleaning, see "Cleaning the Inside of paper.
Quick Start Guide
Page 84
...click Send. Paper is not too thick or curled. When performing copy direct printing without using is suitable for Borderless Printing. In the Canon IJ Printer Utility, select Custom Settings in the pop-up the paper in height. (A) Printing on is curled. If you are using ... dialog box (Windows), refer to "Opening the Canon IJ Printer Utility (Macintosh)" in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. z Check to the Printer Driver Guide on -screen manual. 80 Troubleshooting For details, refer to see that the paper ...
...click Send. Paper is not too thick or curled. When performing copy direct printing without using is suitable for Borderless Printing. In the Canon IJ Printer Utility, select Custom Settings in the pop-up the paper in height. (A) Printing on is curled. If you are using ... dialog box (Windows), refer to "Opening the Canon IJ Printer Utility (Macintosh)" in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. z Check to the Printer Driver Guide on -screen manual. 80 Troubleshooting For details, refer to see that the paper ...
Quick Start Guide
Page 85
... Intensity setting set appropriately. See "Loading Original Documents" on -screen manual. Colors Are Uneven or Streaked Cause Action Print quality is not loaded correctly. Troubleshooting 81 In the Operation Panel, set Prevent paper abrasion to be copied should be reduced if you are flashing. Print quality may be faced down...
... Intensity setting set appropriately. See "Loading Original Documents" on -screen manual. Colors Are Uneven or Streaked Cause Action Print quality is not loaded correctly. Troubleshooting 81 In the Operation Panel, set Prevent paper abrasion to be copied should be reduced if you are flashing. Print quality may be faced down...
Quick Start Guide
Page 86
.... Restarting your machine in the Printer List. (2)Select the print job to select individual print jobs in the appropriate positions. If there are deleted. 82 Troubleshooting The print jobs are installed in Windows XP or Windows 2000. (5)When the confirmation message is displayed, click Yes. In Mac® OS X v.10.2.8, click...
.... Restarting your machine in the Printer List. (2)Select the print job to select individual print jobs in the appropriate positions. If there are deleted. 82 Troubleshooting The print jobs are installed in Windows XP or Windows 2000. (5)When the confirmation message is displayed, click Yes. In Mac® OS X v.10.2.8, click...
Quick Start Guide
Page 87
... properly. For details on loading paper, see "Changing the Paper Source" on page 10. Make sure that the proper paper source is not completely closed. Troubleshooting 83 If the envelopes are printing on -screen manual, and prepare the envelopes before loading. Paper not loaded properly. z When loading paper in the printer...
... properly. For details on loading paper, see "Changing the Paper Source" on page 10. Make sure that the proper paper source is not completely closed. Troubleshooting 83 If the envelopes are printing on -screen manual, and prepare the envelopes before loading. Paper not loaded properly. z When loading paper in the printer...
Quick Start Guide
Page 88
...on page 83 to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you cannot pull the paper out, turn the machine off the machine. (3)Turn on the machine. z If you... cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 84 Troubleshooting Remove the paper following the procedure below . (1)Load a single sheet of text. Landscape credit card-sized paper jammed inside the ...
...on page 83 to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you cannot pull the paper out, turn the machine off the machine. (3)Turn on the machine. z If you... cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 84 Troubleshooting Remove the paper following the procedure below . (1)Load a single sheet of text. Landscape credit card-sized paper jammed inside the ...
Quick Start Guide
Page 89
... paper is sticking out of the printing orientation. If you can see the jammed paper, slowly pull the paper out. Paper jammed inside the machine. Troubleshooting 85 Cause Landscape 4" x 6" / 101.6 x 152.4 mm paper loaded in the Cassette. (7)Insert the Cassette into the machine again, and press the OK button on the... procedure below . (1)Open the Rear Cover. (2)If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
... paper is sticking out of the printing orientation. If you can see the jammed paper, slowly pull the paper out. Paper jammed inside the machine. Troubleshooting 85 Cause Landscape 4" x 6" / 101.6 x 152.4 mm paper loaded in the Cassette. (7)Insert the Cassette into the machine again, and press the OK button on the... procedure below . (1)Open the Rear Cover. (2)If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative.
Quick Start Guide
Page 90
...if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. 86 Troubleshooting If you . Remove the paper following the procedure below. (1)Remove the Cassette. Caution Set the machine back to its... original position immediately after removing the paper, contact your Canon service representative. If the paper is sticking out of the Cassette, ...
...if the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. 86 Troubleshooting If you . Remove the paper following the procedure below. (1)Remove the Cassette. Caution Set the machine back to its... original position immediately after removing the paper, contact your Canon service representative. If the paper is sticking out of the Cassette, ...
Quick Start Guide
Page 91
... the reseller of time. Replace the USB cable and try printing again. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon MP810 Printer icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to the computer, and try printing again. Uninstall them following the... reinstall the MP Drivers. Wait until the POWER lamp stops flashing and remains lit green. z If you are not installed properly. Troubleshooting 87 MP Drivers are using a relay device such as a USB hub, disconnect it, connect the machine directly to confirm the port settings.
... the reseller of time. Replace the USB cable and try printing again. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon MP810 Printer icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to the computer, and try printing again. Uninstall them following the... reinstall the MP Drivers. Wait until the POWER lamp stops flashing and remains lit green. z If you are not installed properly. Troubleshooting 87 MP Drivers are using a relay device such as a USB hub, disconnect it, connect the machine directly to confirm the port settings.