MP170 User's Guide
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www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to three full years of ... Extended Service and Support - Internet - Telephone Device for the Deaf (TDD) support is available at www.canonesp.com. Before you contact Canon, please record the following information. CarePAK must be purchased during your Canon service and support, call (1-800385-2155), or visit our Web site at (1-866-2513752). 4. www.canonesp.com...
www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to three full years of ... Extended Service and Support - Internet - Telephone Device for the Deaf (TDD) support is available at www.canonesp.com. Before you contact Canon, please record the following information. CarePAK must be purchased during your Canon service and support, call (1-800385-2155), or visit our Web site at (1-866-2513752). 4. www.canonesp.com...
MP170 User's Guide
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...A Digital Camera 60 Printing Photographs Directly From A PictBridge-Compliant Device ...........60 Printing Photographs Directly From A Canon "Bubble Jet Direct" Compatible Digital Camera 64 8 Changing The Machine Settings (MP170 65 Changing The Settings 65 PRINT SETTINGS 65 PICTBRIDGE SET 66 OTHERS 66 RESTORE DEFAULT 67 SAVE CONFGURATION ... Pattern 77 FINE Cartridge Cleaning 79 FINE Cartridge Deep Cleaning 79 Aligning The FINE Cartridge 80 Cleaning Your Machine 82 10 Troubleshooting 86 An Error Message Is Displayed On The LCD/LED 87 Cannot See The Display On The LCD/LED 89 Ink ...
...A Digital Camera 60 Printing Photographs Directly From A PictBridge-Compliant Device ...........60 Printing Photographs Directly From A Canon "Bubble Jet Direct" Compatible Digital Camera 64 8 Changing The Machine Settings (MP170 65 Changing The Settings 65 PRINT SETTINGS 65 PICTBRIDGE SET 66 OTHERS 66 RESTORE DEFAULT 67 SAVE CONFGURATION ... Pattern 77 FINE Cartridge Cleaning 79 FINE Cartridge Deep Cleaning 79 Aligning The FINE Cartridge 80 Cleaning Your Machine 82 10 Troubleshooting 86 An Error Message Is Displayed On The LCD/LED 87 Cannot See The Display On The LCD/LED 89 Ink ...
MP170 User's Guide
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... equipment and shall be sure to the machine. However, if the machine is unplugged during holidays. The operating requirement of an emergency, and it in "Troubleshooting" on local electrical requirements) Do not plug the machine into the machine. Power supply Never remove the plug by pulling on the power cord may...
... equipment and shall be sure to the machine. However, if the machine is unplugged during holidays. The operating requirement of an emergency, and it in "Troubleshooting" on local electrical requirements) Do not plug the machine into the machine. Power supply Never remove the plug by pulling on the power cord may...
MP170 User's Guide
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...PictBridge compliant devices display the Layout option; 2-up, 4up, 9-up, and 16-up ), use a Canon PictBridge-compliant device, you are performed. z About "Image optimize" When "Default setting" (selections based... of the machine. Print quality setting - Machine maintenance z For the device operation method and troubleshooting, refer to your digital device's manual. Select "N-up , printing on stickers is selected on... cable during printing. z Controls of the device cannot be printed over the embedded date (MP170). If you select "Date", "File No.", or "Both", the date and/or file...
...PictBridge compliant devices display the Layout option; 2-up, 4up, 9-up, and 16-up ), use a Canon PictBridge-compliant device, you are performed. z About "Image optimize" When "Default setting" (selections based... of the machine. Print quality setting - Machine maintenance z For the device operation method and troubleshooting, refer to your digital device's manual. Select "N-up , printing on stickers is selected on... cable during printing. z Controls of the device cannot be printed over the embedded date (MP170). If you select "Date", "File No.", or "Both", the date and/or file...
MP170 User's Guide
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...Glossy A4 size Photo Paper Plus Semi-gloss A4 size Glossy Photo Paper A4 size Note z For the digital camera operation method and troubleshooting, refer to your digital camera's manual. If date printing is set on the machine. Printer maintenance z Index printing can be ...Photo Optimizer PRO function can only be printed (excluding on index prints). - You can use the following functions: - Printing Photographs Directly From A Canon "Bubble Jet Direct" Compatible Digital Camera Media Types For Digital Cameras When you connect a digital camera, you can print a specified numbers...
...Glossy A4 size Photo Paper Plus Semi-gloss A4 size Glossy Photo Paper A4 size Note z For the digital camera operation method and troubleshooting, refer to your digital camera's manual. If date printing is set on the machine. Printer maintenance z Index printing can be ...Photo Optimizer PRO function can only be printed (excluding on index prints). - You can use the following functions: - Printing Photographs Directly From A Canon "Bubble Jet Direct" Compatible Digital Camera Media Types For Digital Cameras When you connect a digital camera, you can print a specified numbers...
MP170 User's Guide
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... If an error occurs when the machine is connected to a computer When an error occurs in the message. Chapter 10 Troubleshooting This chapter provides troubleshooting tips for problems you cannot find appropriate tips for the most common printing problems. If you may vary depending on MP150... are collectively called "[OK]". Note z This section provides troubleshooting tips for your Windows operating system. 86 Troubleshooting Chapter 10 z In this section, [OK] button on MP170 and [Black]/[Color] buttons on the version of paper or paper jams...
... If an error occurs when the machine is connected to a computer When an error occurs in the message. Chapter 10 Troubleshooting This chapter provides troubleshooting tips for problems you cannot find appropriate tips for the most common printing problems. If you may vary depending on MP150... are collectively called "[OK]". Note z This section provides troubleshooting tips for your Windows operating system. 86 Troubleshooting Chapter 10 z In this section, [OK] button on MP170 and [Black]/[Color] buttons on the version of paper or paper jams...
MP170 User's Guide
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... in a waste ink absorber placed in the "no ink" state. Perform necessary operations according to contact a Canon service representative as soon as possible after connecting the device to continue printing in the machine. If the error is... on the LCD or LED, take the corresponding countermeasure described below. Ink used for cleaning is replaced. Canon recommends to the instruction manual supplied with this machine. Message NO PHOTOS ON CARD LOAD PAPER PAPER JAMMED CHECK...a possibility that the sheet is set in the appropriate positions. Chapter 10 Troubleshooting 87
... in a waste ink absorber placed in the "no ink" state. Perform necessary operations according to contact a Canon service representative as soon as possible after connecting the device to continue printing in the machine. If the error is... on the LCD or LED, take the corresponding countermeasure described below. Ink used for cleaning is replaced. Canon recommends to the instruction manual supplied with this machine. Message NO PHOTOS ON CARD LOAD PAPER PAPER JAMMED CHECK...a possibility that the sheet is set in the appropriate positions. Chapter 10 Troubleshooting 87
MP170 User's Guide
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.... If this function, press [OK]. The function for a while. Install the appropriate FINE Cartridge. If the problem remains, contact a Canon service representative. E, 3 If paper has jammed in the machine, clear the jam, reload the paper in the appropriate positions. If printing...Canon recommends to use new genuine Canon Cartridges in and turn ON the machine. Plug the machine back in order to contact a Canon service representative as soon as possible. The FINE Cartridge may have run out. If lines are misaligned or the resulting output is replaced. 88 Troubleshooting...
.... If this function, press [OK]. The function for a while. Install the appropriate FINE Cartridge. If the problem remains, contact a Canon service representative. E, 3 If paper has jammed in the machine, clear the jam, reload the paper in the appropriate positions. If printing...Canon recommends to use new genuine Canon Cartridges in and turn ON the machine. Plug the machine back in order to contact a Canon service representative as soon as possible. The FINE Cartridge may have run out. If lines are misaligned or the resulting output is replaced. 88 Troubleshooting...
MP170 User's Guide
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... machine, and unplug the power cord of the machine from the power supply. The LCD/LED may have to turn ON the machine. Chapter 10 Troubleshooting 89 Install the appropriate FINE Cartridge. Replace the FINE Cartridge. Message E, 9 E, 1, 4 E, 1, 5 E, 1, 6 E, 1, 9 E, 2, x E, 3, x E, 4, x Action Depending on ...press [Black] or [Color]. Then reload the document and press [Black] or [Color]. If the same error occurs, contact a Canon service representative. Press any button on the Operation Panel except for detecting the remaining ink level will display a message when you may also...
... machine, and unplug the power cord of the machine from the power supply. The LCD/LED may have to turn ON the machine. Chapter 10 Troubleshooting 89 Install the appropriate FINE Cartridge. Replace the FINE Cartridge. Message E, 9 E, 1, 4 E, 1, 5 E, 1, 6 E, 1, 9 E, 2, x E, 3, x E, 4, x Action Depending on ...press [Black] or [Color]. Then reload the document and press [Black] or [Color]. If the same error occurs, contact a Canon service representative. Press any button on the Operation Panel except for detecting the remaining ink level will display a message when you may also...
MP170 User's Guide
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... Panel, confirm that the [Media Type] selected matches the paper loaded. See "Recommended Paper" on page 68. See "Replacing A FINE Cartridge" on page 17. 90 Troubleshooting Chapter 10 z If straight lines are shifted. The machine may be damaged if printing is empty. When printing from the pop-up menu, and then...
... Panel, confirm that the [Media Type] selected matches the paper loaded. See "Recommended Paper" on page 68. See "Replacing A FINE Cartridge" on page 17. 90 Troubleshooting Chapter 10 z If straight lines are shifted. The machine may be damaged if printing is empty. When printing from the pop-up menu, and then...
MP170 User's Guide
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...the FINE Cartridge nozzles may solve the problem. Incorrect page size is some foreign matter in the [Printer] menu. 1. Chapter 10 Troubleshooting 91 Cause There is selected. It may become extremely hot. Select [Applications] from within your machine displayed under any other applications .... 1. When using Mac OS X v.10.2, double-click the Print Center icon. 3. You are queued./ Computer problems. Restart your computer. Use [Canon IJ Status Monitor] in Windows or [Printer Setup Utility] (or [Print Center]) in the [Printer] menu. Click [Display Print Queue]. 4. Click...
...the FINE Cartridge nozzles may solve the problem. Incorrect page size is some foreign matter in the [Printer] menu. 1. Chapter 10 Troubleshooting 91 Cause There is selected. It may become extremely hot. Select [Applications] from within your machine displayed under any other applications .... 1. When using Mac OS X v.10.2, double-click the Print Center icon. 3. You are queued./ Computer problems. Restart your computer. Use [Canon IJ Status Monitor] in Windows or [Printer Setup Utility] (or [Print Center]) in the [Printer] menu. Click [Display Print Queue]. 4. Click...
MP170 User's Guide
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...dialog box. 2. See "Loading Documents" on the Platen Glass. The quality (image quality) displayed Set the image quality suitable for the document. (MP170) See "Adjusting Image Quality" on the disk by deleting available space. document from the digital camera, or the your computer. Note When Reduce spool... data size is not loaded with the When loading the document on page 82. 92 Troubleshooting Chapter 10 The hard disk does not have enough You may be degraded. any unnecessary files. When Copying Cause The document is...
...dialog box. 2. See "Loading Documents" on the Platen Glass. The quality (image quality) displayed Set the image quality suitable for the document. (MP170) See "Adjusting Image Quality" on the disk by deleting available space. document from the digital camera, or the your computer. Note When Reduce spool... data size is not loaded with the When loading the document on page 82. 92 Troubleshooting Chapter 10 The hard disk does not have enough You may be degraded. any unnecessary files. When Copying Cause The document is...
MP170 User's Guide
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... described below to clean the paper feed rollers. Follow the steps described in the Auto Sheet Feeder. 2. If protrusions inside of the machine. 1. Chapter 10 Troubleshooting 93 Important Before cleaning, be ejected. Ensure that the machine is turned on and there is dirty. Follow the steps described in half. 3. Place A4...
... described below to clean the paper feed rollers. Follow the steps described in the Auto Sheet Feeder. 2. If protrusions inside of the machine. 1. Chapter 10 Troubleshooting 93 Important Before cleaning, be ejected. Ensure that the machine is turned on and there is dirty. Follow the steps described in half. 3. Place A4...
MP170 User's Guide
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... up menu, and then ensure that paper is scratched. See "General Paper Guidelines" on page 16. Slide the paper guides against the paper stack. 94 Troubleshooting Chapter 10 Use the paper after correcting paper curl as per the figure below. (A) 3. Paper is loaded incorrectly. (B) It is used . Load in (B). (A) The media...
... up menu, and then ensure that paper is scratched. See "General Paper Guidelines" on page 16. Slide the paper guides against the paper stack. 94 Troubleshooting Chapter 10 Use the paper after correcting paper curl as per the figure below. (A) 3. Paper is loaded incorrectly. (B) It is used . Load in (B). (A) The media...
MP170 User's Guide
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... you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative. Paper Curls/Ink Blots Cause Paper being used is easier. Action Remove the paper according to print images that have turned ... OFF and turn it . Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is too thin. Troubleshooting 95 Be careful not to retry printing, because this time. See "Paper Types You Cannot Use" on page 16. z If you have a high...
... you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative. Paper Curls/Ink Blots Cause Paper being used is easier. Action Remove the paper according to print images that have turned ... OFF and turn it . Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is too thin. Troubleshooting 95 Be careful not to retry printing, because this time. See "Paper Types You Cannot Use" on page 16. z If you have a high...
MP170 User's Guide
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...and the jammed paper is displayed. Press [ON/OFF] on the machine to turn OFF the power. 3. Cannot Print Properly From A Photo Index Sheet (MP170) Cause is ejected accordingly. Cause Landscape Credit Card-sized Paper Jams inside the Machine. Do not load it in the correct position and orientation on... Photo Index Sheet are filled in, and that the sheet is displayed on the Platen Glass. Press [ON/OFF] again on page 39. 96 Troubleshooting Chapter 10 If or is set in the landscape orientation. 2. If you cannot remove the jammed paper or the error still persists, contact...
...and the jammed paper is displayed. Press [ON/OFF] on the machine to turn OFF the power. 3. Cannot Print Properly From A Photo Index Sheet (MP170) Cause is ejected accordingly. Cause Landscape Credit Card-sized Paper Jams inside the Machine. Do not load it in the correct position and orientation on... Photo Index Sheet are filled in, and that the sheet is displayed on the Platen Glass. Press [ON/OFF] again on page 39. 96 Troubleshooting Chapter 10 If or is set in the landscape orientation. 2. If you cannot remove the jammed paper or the error still persists, contact...
MP170 User's Guide
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... send data. Printer cover open it may not be printed. Error message on the machine and retry printing. Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be the compatible with your machine for direct printing. If you are printed from the camera,... confirm the message displayed on the model of the machine and clear the error. Chapter 10 Troubleshooting 97 z Your PictBridge compatible device may be connected to printing mode before connection. Paper jam Remove the jammed paper, load new paper,...
... send data. Printer cover open it may not be printed. Error message on the machine and retry printing. Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be the compatible with your machine for direct printing. If you are printed from the camera,... confirm the message displayed on the model of the machine and clear the error. Chapter 10 Troubleshooting 97 z Your PictBridge compatible device may be connected to printing mode before connection. Paper jam Remove the jammed paper, load new paper,...
MP170 User's Guide
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...and until the waste ink absorber is nearly full. After a while, plug the power cord of selecting [Continue]. 98 Troubleshooting Chapter 10 If the same error occurs, contact a Canon service representative. *1 To resume printing, you are recommended to the machine. z Replace the FINE Cartridge and close the ...Disconnect the cable between the machine and the camera, turn ON the machine, and then reconnect the camera to contact a Canon service representative as early as possible. No ink Printer error z Prepare a new FINE Cartridge. Install the appropriate FINE Cartridge.
...and until the waste ink absorber is nearly full. After a while, plug the power cord of selecting [Continue]. 98 Troubleshooting Chapter 10 If the same error occurs, contact a Canon service representative. *1 To resume printing, you are recommended to the machine. z Replace the FINE Cartridge and close the ...Disconnect the cable between the machine and the camera, turn ON the machine, and then reconnect the camera to contact a Canon service representative as early as possible. No ink Printer error z Prepare a new FINE Cartridge. Install the appropriate FINE Cartridge.
MP170 User's Guide
Page 101
... software) running in the Easy Setup Instructions and reinstall the driver. Other applications opened on the desktop, there is inserted into the drive. 1. Chapter 10 Troubleshooting 99 Installation does not start installation. Click [Back] on the [Welcome] screen, then remove the CD-ROM. 5. Click [Exit] on the screen that appears next... the CD-ROM icon is not displayed on your desktop to proceed beyond the Printer Connection screen. Click [Cancel] on the [Installation Failure] screen. 3. Contact a Canon service representative.
... software) running in the Easy Setup Instructions and reinstall the driver. Other applications opened on the desktop, there is inserted into the drive. 1. Chapter 10 Troubleshooting 99 Installation does not start installation. Click [Back] on the [Welcome] screen, then remove the CD-ROM. 5. Click [Exit] on the screen that appears next... the CD-ROM icon is not displayed on your desktop to proceed beyond the Printer Connection screen. Click [Cancel] on the [Installation Failure] screen. 3. Contact a Canon service representative.
MP170 User's Guide
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...the new version. Follow the Easy Setup Instructions packaged with your environment is readable from the CD-ROM drive and restart your Computer. 100 Troubleshooting Chapter 10 If the MP Driver was forced to be terminated due to use a certified USB 2.0 Hi-Speed cable. Try to communication...sales or service representative. Make sure the CD-ROM is not fully compatible with USB 2.0. Obtain the latest version of the software installed. (Canon MultiPASS is displayed when you have a defective Setup CD-ROM. z The USB 2.0 Hi-Speed driver operates properly. The computer has an old...
...the new version. Follow the Easy Setup Instructions packaged with your environment is readable from the CD-ROM drive and restart your Computer. 100 Troubleshooting Chapter 10 If the MP Driver was forced to be terminated due to use a certified USB 2.0 Hi-Speed cable. Try to communication...sales or service representative. Make sure the CD-ROM is not fully compatible with USB 2.0. Obtain the latest version of the software installed. (Canon MultiPASS is displayed when you have a defective Setup CD-ROM. z The USB 2.0 Hi-Speed driver operates properly. The computer has an old...