MX310 series Quick Start Guide
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...guided interactive troubleshooting environment, the place to three full years of service and support coverage at www.canontechsupport.com. * Support program specifics are found here. 2. For further information about extending your product's 1 year limited warranty period. Getting Help from Canon Help Us...Support - For more information and updated program specifics, please visit our web site at a very attractive price. www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to start is available at...
...guided interactive troubleshooting environment, the place to three full years of service and support coverage at www.canontechsupport.com. * Support program specifics are found here. 2. For further information about extending your product's 1 year limited warranty period. Getting Help from Canon Help Us...Support - For more information and updated program specifics, please visit our web site at a very attractive price. www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to start is available at...
MX310 series Quick Start Guide
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... Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning 62 Print Head Deep Cleaning ...63 Aligning the Print Head 64 Replacing a FINE Cartridge 66 Keeping the Best Printing Results 72 Cleaning Your Machine 73 Troubleshooting 77 An Error Message Is Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed on the...
... Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning 62 Print Head Deep Cleaning ...63 Aligning the Print Head 64 Replacing a FINE Cartridge 66 Keeping the Best Printing Results 72 Cleaning Your Machine 73 Troubleshooting 77 An Error Message Is Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed on the...
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To handle problems using the machine. For details on how to "Troubleshooting" in the User's Guide on page 102. Troubleshooting 77 Take the appropriate action described in printing such as the machine is out of machine operation for problems you may vary depending on... view the on-screen manuals, see "Reading the On-screen Manuals" on -screen manual. The message may encounter when using your Windows operating system. Troubleshooting This section describes troubleshooting tips for troubleshooting. Note This section mainly describes the methods of paper or paper is jammed...
To handle problems using the machine. For details on how to "Troubleshooting" in the User's Guide on page 102. Troubleshooting 77 Take the appropriate action described in printing such as the machine is out of machine operation for problems you may vary depending on... view the on-screen manuals, see "Reading the On-screen Manuals" on -screen manual. The message may encounter when using your Windows operating system. Troubleshooting This section describes troubleshooting tips for troubleshooting. Note This section mainly describes the methods of paper or paper is jammed...
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...the appropriate FINE Cartridge. Contact your Canon service representative. Contact your Canon service representative. Ink may have to turn on the model or brand of your device, you are recommended to contact your device referring to the machine. 78 Troubleshooting Replace the ink cartridge and close the...replace a particular part of printing under the ink out condition. You may not be correctly detected. This error message indicates that Canon shall not be installed properly, or the Cartridge may also have run out. Make sure that each FINE Cartridge is continued ...
...the appropriate FINE Cartridge. Contact your Canon service representative. Contact your Canon service representative. Ink may have to turn on the model or brand of your device, you are recommended to contact your device referring to the machine. 78 Troubleshooting Replace the ink cartridge and close the...replace a particular part of printing under the ink out condition. You may not be correctly detected. This error message indicates that Canon shall not be installed properly, or the Cartridge may also have run out. Make sure that each FINE Cartridge is continued ...
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...press the Stop/Reset button to a size other than A4, Letter or Legal. The scanning from the FINE Cartridge Holder, then turn on your Canon service representative. The document is too long or is loaded in the ADF when applying FIT-TO-PAGE in ENLARGE/ REDUCE, and STICKER COPY and... "Original Document Requirements" on page 91. z The machine's memory is full because it has received too many pages at once or a very detailed document. Troubleshooting 79 Reload the paper correctly and press the OK button. After you tried to print out data remained in the ADF. No document in memory...
...press the Stop/Reset button to a size other than A4, Letter or Legal. The scanning from the FINE Cartridge Holder, then turn on your Canon service representative. The document is too long or is loaded in the ADF when applying FIT-TO-PAGE in ENLARGE/ REDUCE, and STICKER COPY and... "Original Document Requirements" on page 91. z The machine's memory is full because it has received too many pages at once or a very detailed document. Troubleshooting 79 Reload the paper correctly and press the OK button. After you tried to print out data remained in the ADF. No document in memory...
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..., the machine will not be able to send or receive the document using a G3 machine. z Paper size/type setting is closed: open it later. 80 Troubleshooting z Output Tray is incorrect: correct the paper size/type setting. z OFF is busy. Press the Black button to the registered number. Fax Related Messages... is low or has run out while receiving a fax: load the paper and press the OK button. If you still cannot send the fax, set COLOR TX to OFF. Contact the other party's fax machine is plugged in the handset cradle correctly. The handset is not...
..., the machine will not be able to send or receive the document using a G3 machine. z Paper size/type setting is closed: open it later. 80 Troubleshooting z Output Tray is incorrect: correct the paper size/type setting. z OFF is busy. Press the Black button to the registered number. Fax Related Messages... is low or has run out while receiving a fax: load the paper and press the OK button. If you still cannot send the fax, set COLOR TX to OFF. Contact the other party's fax machine is plugged in the handset cradle correctly. The handset is not...
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... Unintended Language Is Displayed on the LCD Cause Action The language you want to your desired language. - FRENCH: 3 times - RUSSIAN: 12 times - HUNGARIAN: 14 times - Troubleshooting 81 LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is not selected. On the Operation Panel, press...
... Unintended Language Is Displayed on the LCD Cause Action The language you want to your desired language. - FRENCH: 3 times - RUSSIAN: 12 times - HUNGARIAN: 14 times - Troubleshooting 81 LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is not selected. On the Operation Panel, press...
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... Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Exit on the PIXMA XXX screen (where "XXX" is not displayed, restart your Canon service representative. 82 Troubleshooting Cannot Install the MP Drivers Cause Unable to reinstall the MP Drivers. In Windows XP, Click Start then My...
... Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Exit on the PIXMA XXX screen (where "XXX" is not displayed, restart your Canon service representative. 82 Troubleshooting Cannot Install the MP Drivers Cause Unable to reinstall the MP Drivers. In Windows XP, Click Start then My...
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... "Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on -screen manual. Action If your computer. z The USB 2.0 Hi-Speed driver operates properly. Troubleshooting 83 In this case, the machine operates properly but printing speed may be in your setup sheet for your system environment is not compatible with...
... "Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work" on -screen manual. Action If your computer. z The USB 2.0 Hi-Speed driver operates properly. Troubleshooting 83 In this case, the machine operates properly but printing speed may be in your setup sheet for your system environment is not compatible with...
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...also the sections below. Colors Are Unclear Cause Color correction is not satisfactory, confirm the paper and print quality settings first. z Did you print with your PictBridge compliant device or the Operation Panel on -screen manual. 84 Troubleshooting You cannot make this setting from... a Compliant Device" on what you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from a ...
...also the sections below. Colors Are Unclear Cause Color correction is not satisfactory, confirm the paper and print quality settings first. z Did you print with your PictBridge compliant device or the Operation Panel on -screen manual. 84 Troubleshooting You cannot make this setting from... a Compliant Device" on what you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from a ...
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... you install it . / There is no ink left. Print Head is removed. (A) Print Head nozzles are clogged. Troubleshooting 85 The media is not installed properly. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 64 to align the Print Head after you did not align the Print Head... after installation, straight lines may cause unclear prints or prints with the paper. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause Action FINE Cartridge is loaded with the wrong side facing upwards.
... you install it . / There is no ink left. Print Head is removed. (A) Print Head nozzles are clogged. Troubleshooting 85 The media is not installed properly. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 64 to align the Print Head after you did not align the Print Head... after installation, straight lines may cause unclear prints or prints with the paper. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause Action FINE Cartridge is loaded with the wrong side facing upwards.
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...is suitable for Borderless Printing. Cleaning the paper feed roller will become stained with high color saturation such as photographs or images in the User's Guide on-screen manual. 86 Troubleshooting For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on inappropriate... type of the machine. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. For details, refer to...
...is suitable for Borderless Printing. Cleaning the paper feed roller will become stained with high color saturation such as photographs or images in the User's Guide on-screen manual. 86 Troubleshooting For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on inappropriate... type of the machine. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. For details, refer to...
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... not be fed properly even if it to the wider clearance between the print head and the loaded paper. When printing from your application software. Troubleshooting 87 Leaving the paper loaded in height. (A) Inappropriate Paper Thickness Lever setting. If this case, set back to the left . See "Paper Handling" on . If...
... not be fed properly even if it to the wider clearance between the print head and the loaded paper. When printing from your application software. Troubleshooting 87 Leaving the paper loaded in height. (A) Inappropriate Paper Thickness Lever setting. If this case, set back to the left . See "Paper Handling" on . If...
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.... If there are any necessary maintenance operations. The print jobs are left in the Dock to start up . Action See "When Printing Becomes Faint or Colors Are Incorrect" on the Printer menu. The Print Result Not Satisfactory When Copying Cause Action The original document is misaligned. When loading the original on... jobs are deleted. (1)Click the printer icon in the Printer List. (2)Select the print job to perform Print Head Alignment using the Operation Panel. Colors Are Uneven or Streaked Cause Print Head nozzles are deleted. 88 Troubleshooting
.... If there are any necessary maintenance operations. The print jobs are left in the Dock to start up . Action See "When Printing Becomes Faint or Colors Are Incorrect" on the Printer menu. The Print Result Not Satisfactory When Copying Cause Action The original document is misaligned. When loading the original on... jobs are deleted. (1)Click the printer icon in the Printer List. (2)Select the print job to perform Print Head Alignment using the Operation Panel. Colors Are Uneven or Streaked Cause Print Head nozzles are deleted. 88 Troubleshooting
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... large data such as a photo or graphics, it just touches the left edge of paper. Clean the paper feed roller. For details on page 13. Troubleshooting 89 z When loading two or more sheets of paper, align the edges of paper or environmental conditions (either very high or low temperature and humidity...
... large data such as a photo or graphics, it just touches the left edge of paper. Clean the paper feed roller. For details on page 13. Troubleshooting 89 z When loading two or more sheets of paper, align the edges of paper or environmental conditions (either very high or low temperature and humidity...
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... the machine. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you cannot remove the paper or the paper tears inside the machine, turn the machine off the machine in the machine, and... "Loading Printing Paper" on the machine. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 90 Troubleshooting
... the machine. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you cannot remove the paper or the paper tears inside the machine, turn the machine off the machine in the machine, and... "Loading Printing Paper" on the machine. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 90 Troubleshooting
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If the document cannot be pulled out with ease, follow the procedure from step (2) under the roller to the Feeder Cover side. (4)Pull out the jammed document from under "Document jams in the ADF (Document Tray). Troubleshooting 91 Document Jams Cause Action Document jams in the ADF (inner side)." on page 92. Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from the ADF.
If the document cannot be pulled out with ease, follow the procedure from step (2) under the roller to the Feeder Cover side. (4)Pull out the jammed document from under "Document jams in the ADF (Document Tray). Troubleshooting 91 Document Jams Cause Action Document jams in the ADF (inner side)." on page 92. Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from the ADF.
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... (inner side). If the document still jams, use the Platen Glass instead. on the media type, or your Canon service representative. 92 Troubleshooting If you cannot remove the document or the document tears inside the machine, or if the document jam error continues ...Cover. (4)Close the Feeder Cover. See "Original Document Requirements" on the LCD. z When rescanning the document after removing the document, contact your Canon service representative. z When rescanning the document after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on page 8. z If...
... (inner side). If the document still jams, use the Platen Glass instead. on the media type, or your Canon service representative. 92 Troubleshooting If you cannot remove the document or the document tears inside the machine, or if the document jam error continues ...Cover. (4)Close the Feeder Cover. See "Original Document Requirements" on the LCD. z When rescanning the document after removing the document, contact your Canon service representative. z When rescanning the document after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on page 8. z If...
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Output Slot). Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Troubleshooting 93 z When rescanning the document after removing the document, contact your Canon service representative.
Output Slot). Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Troubleshooting 93 z When rescanning the document after removing the document, contact your Canon service representative.
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..., and select Properties. (4)Click the Ports tab to the following instruction, "XXX" signifies your machine's name. (1)Log into a user account with Canon XXX Printer appearing in your setup sheet. 94 Troubleshooting If printing starts normally, there is a number) with the administrator privilege. (2)Click Control Panel, then Printer under Hardware and Sound. Make...
..., and select Properties. (4)Click the Ports tab to the following instruction, "XXX" signifies your machine's name. (1)Log into a user account with Canon XXX Printer appearing in your setup sheet. 94 Troubleshooting If printing starts normally, there is a number) with the administrator privilege. (2)Click Control Panel, then Printer under Hardware and Sound. Make...