MX300 series Quick Start Guide
Page 2
...support coverage at www.canonesp.com. Internet - Email Tech Support - Extended Service and Support - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For more information and updated program specifics, please visit our web site at (1-866-251...extending your inquiries within 24 hours. 3. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to three full years of the product Setup CD-ROM number (located on the CD-ROM Purchase Date...
...support coverage at www.canonesp.com. Internet - Email Tech Support - Extended Service and Support - CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For more information and updated program specifics, please visit our web site at (1-866-251...extending your inquiries within 24 hours. 3. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to three full years of the product Setup CD-ROM number (located on the CD-ROM Purchase Date...
MX300 series Quick Start Guide
Page 5
... Useful Receiving Functions ......51 Document Stored in Memory 52 Summary of Reports and Lists 55 Routine Maintenance 57 When Printing Becomes Faint or Colors Are Incorrect 57 Printing the Nozzle Check Pattern 58 Examining the Nozzle Check Pattern ...........59 Print Head Cleaning 60 Print Head Deep Cleaning ...61 Aligning the Print Head 62 Replacing a FINE Cartridge 64 Keeping the Best Printing Results 70 Cleaning Your Machine 71 Troubleshooting 75 An Error Message Is Displayed on the LCD 76 LCD Cannot Be Seen At All 78 An Unintended Language Is Displayed on the...
... Useful Receiving Functions ......51 Document Stored in Memory 52 Summary of Reports and Lists 55 Routine Maintenance 57 When Printing Becomes Faint or Colors Are Incorrect 57 Printing the Nozzle Check Pattern 58 Examining the Nozzle Check Pattern ...........59 Print Head Cleaning 60 Print Head Deep Cleaning ...61 Aligning the Print Head 62 Replacing a FINE Cartridge 64 Keeping the Best Printing Results 70 Cleaning Your Machine 71 Troubleshooting 75 An Error Message Is Displayed on the LCD 76 LCD Cannot Be Seen At All 78 An Unintended Language Is Displayed on the...
MX300 series Quick Start Guide
Page 79
...z "Problems Receiving Faxes" on page 92 z "Problems Sending Faxes" on page 94 z "Telephone Problems" on page 97. Troubleshooting 75 Note This section mainly describes the methods of machine operation for problems you may vary depending on -screen manual. Take the ...appropriate action described in the User's Guide on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. Troubleshooting This section describes troubleshooting tips for troubleshooting. To handle problems using the machine. z "An Error Message Is Displayed on the LCD" on...
...z "Problems Receiving Faxes" on page 92 z "Problems Sending Faxes" on page 94 z "Telephone Problems" on page 97. Troubleshooting 75 Note This section mainly describes the methods of machine operation for problems you may vary depending on -screen manual. Take the ...appropriate action described in the User's Guide on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. Troubleshooting This section describes troubleshooting tips for troubleshooting. To handle problems using the machine. z "An Error Message Is Displayed on the LCD" on...
MX300 series Quick Start Guide
Page 80
... message is displayed on page 64. Contact your Canon service representative. Make sure that each FINE Cartridge is installed in progress and you want to send data. See "Replacing a FINE Cartridge" on the device before connecting your device referring to the machine. 76 Troubleshooting Ink may have run out. If you want...
... message is displayed on page 64. Contact your Canon service representative. Make sure that each FINE Cartridge is installed in progress and you want to send data. See "Replacing a FINE Cartridge" on the device before connecting your device referring to the machine. 76 Troubleshooting Ink may have run out. If you want...
MX300 series Quick Start Guide
Page 81
...G3 machine. Set the machine to a size other than A4, Letter or Legal. For an overseas call, add pauses to its original position. Troubleshooting 77 If paper has jammed in the machine, clear the jam, reload the paper in properly, or DIAL TONE DETECT is plugged in the ... Scanning Unit (Printer Cover) during an operation. The machine is not working. The machine's memory is set to the setting that matches your Canon service representative. See "Setting the Telephone Line Type" on page 43. Make sure that the protective material is busy. Contact the recipient and...
...G3 machine. Set the machine to a size other than A4, Letter or Legal. For an overseas call, add pauses to its original position. Troubleshooting 77 If paper has jammed in the machine, clear the jam, reload the paper in properly, or DIAL TONE DETECT is plugged in the ... Scanning Unit (Printer Cover) during an operation. The machine is not working. The machine's memory is set to the setting that matches your Canon service representative. See "Setting the Telephone Line Type" on page 43. Make sure that the protective material is busy. Contact the recipient and...
MX300 series Quick Start Guide
Page 82
... Power lamp is low or has run out while receiving a fax: load the paper and press the OK button. z Paper size/type setting is not color-compatible. You pressed the Stop/Reset button to resend the faxes. When the machine sends or receives a fax, it . z Ink is lit The LCD may.... Contact the other party's fax machine is not powered on page 64. On the Operation Panel, press a button other than the ON/OFF button. 78 Troubleshooting If required, try sending or receiving again. See "Replacing a FINE Cartridge" on .
... Power lamp is low or has run out while receiving a fax: load the paper and press the OK button. z Paper size/type setting is not color-compatible. You pressed the Stop/Reset button to resend the faxes. When the machine sends or receives a fax, it . z Ink is lit The LCD may.... Contact the other party's fax machine is not powered on page 64. On the Operation Panel, press a button other than the ON/OFF button. 78 Troubleshooting If required, try sending or receiving again. See "Replacing a FINE Cartridge" on .
MX300 series Quick Start Guide
Page 83
... according to turn on the LCD. (8)Press the Stop/Reset button. FINNISH: 11 times - ITALIAN: 4 times - CZECH: 13 times - The desired language is not selected. Troubleshooting 79 SWEDISH: 9 times - POLISH: 15 times - JAPANESE: 0 time - PORTUGUESE: 7 times - TURKISH: 17 times (7)Press the OK button.
... according to turn on the LCD. (8)Press the Stop/Reset button. FINNISH: 11 times - ITALIAN: 4 times - CZECH: 13 times - The desired language is not selected. Troubleshooting 79 SWEDISH: 9 times - POLISH: 15 times - JAPANESE: 0 time - PORTUGUESE: 7 times - TURKISH: 17 times (7)Press the OK button.
MX300 series Quick Start Guide
Page 84
In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation ... If the CD-ROM icon is still not displayed, try different disks and see if they are displayed, there is not displayed, restart your Canon service representative. 80 Troubleshooting If the CD-ROM icon is a problem with the Setup CDROM. In Windows XP, Click Start then My Computer. Contact your computer. Action...
In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation ... If the CD-ROM icon is still not displayed, try different disks and see if they are displayed, there is not displayed, restart your Canon service representative. 80 Troubleshooting If the CD-ROM icon is a problem with the Setup CDROM. In Windows XP, Click Start then My Computer. Contact your computer. Action...
MX300 series Quick Start Guide
Page 85
... USB hub. "This device can perform faster" Message Is Displayed Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. Speed connection. Troubleshooting 81 Refer to use a certified USB 2.0 Hi-Speed cable. Be sure to the PC Printing Guide on your computer. z The USB cable, and the USB...
... USB hub. "This device can perform faster" Message Is Displayed Cause Your system environment is not fully compatible with USB 2.0 Hi-Speed. Speed connection. Troubleshooting 81 Refer to use a certified USB 2.0 Hi-Speed cable. Be sure to the PC Printing Guide on your computer. z The USB cable, and the USB...
MX300 series Quick Start Guide
Page 86
... Action When printing photographs or other causes. Refer to confirm the paper and print quality settings differs depending on -screen manual. 82 Troubleshooting When performing direct printing, select VIVID ON in the User's Guide on what you set the print quality setting by using the Operation.... If the problem is not resolved even if the paper and print quality settings are correct, there may be other graphics, enabling color correction may occur depending on -screen manual. When printing from your PictBridge compliant device or the Operation Panel on the machine. z...
... Action When printing photographs or other causes. Refer to confirm the paper and print quality settings differs depending on -screen manual. 82 Troubleshooting When performing direct printing, select VIVID ON in the User's Guide on what you set the print quality setting by using the Operation.... If the problem is not resolved even if the paper and print quality settings are correct, there may be other graphics, enabling color correction may occur depending on -screen manual. When printing from your PictBridge compliant device or the Operation Panel on the machine. z...
MX300 series Quick Start Guide
Page 87
... are clogged. Make sure to perform Print Head Alignment using the Operation Panel. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 57 and perform any necessary maintenance operation. Troubleshooting 83 In this case, the print result may cause unclear prints or prints with reduced quality. Also, check that...
... are clogged. Make sure to perform Print Head Alignment using the Operation Panel. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 57 and perform any necessary maintenance operation. Troubleshooting 83 In this case, the print result may cause unclear prints or prints with reduced quality. Also, check that...
MX300 series Quick Start Guide
Page 88
See "Media Types You Cannot Use" on -screen manual. 84 Troubleshooting Cleaning the paper feed roller will become stained with ink, causing printed paper to clean the inside of the machine...suitable for Borderless Printing. Printed Paper Curls or Has Ink Blots Cause Action Paper is dirty. When printing data with high color saturation such as photographs or images in the paper source, the inside of the paper. For details on cleaning, see "Cleaning the ..., set the page size correctly. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper.
See "Media Types You Cannot Use" on -screen manual. 84 Troubleshooting Cleaning the paper feed roller will become stained with ink, causing printed paper to clean the inside of the machine...suitable for Borderless Printing. Printed Paper Curls or Has Ink Blots Cause Action Paper is dirty. When printing data with high color saturation such as photographs or images in the paper source, the inside of the paper. For details on cleaning, see "Cleaning the ..., set the page size correctly. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper.
MX300 series Quick Start Guide
Page 89
.... This may also reduce print quality. If you are printing beyond the recommended printing area. (B) We recommend printing curl-corrected paper one sheet at a time. Troubleshooting 85 It may become wavy, causing paper abrasion. Printing graphics with high intensity, the paper may absorb too much ink and become scratched even for...
.... This may also reduce print quality. If you are printing beyond the recommended printing area. (B) We recommend printing curl-corrected paper one sheet at a time. Troubleshooting 85 It may become wavy, causing paper abrasion. Printing graphics with high intensity, the paper may absorb too much ink and become scratched even for...
MX300 series Quick Start Guide
Page 90
... depending on page 62 to display the list of the User's Guide on the Platen Glass. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 8. See "Loading Original Documents" on page 57 and perform any unnecessary print jobs, follow the procedure below to..."Cleaning the Platen Glass and Document Cover" on page 82. The print jobs are any necessary maintenance operations. If there are deleted. 86 Troubleshooting Check that the original is displayed. (3)Click Display Print Queue. (4)Select Cancel All Documents on the Platen Glass, the side to be copied ...
... depending on page 62 to display the list of the User's Guide on the Platen Glass. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 8. See "Loading Original Documents" on page 57 and perform any unnecessary print jobs, follow the procedure below to..."Cleaning the Platen Glass and Document Cover" on page 82. The print jobs are any necessary maintenance operations. If there are deleted. 86 Troubleshooting Check that the original is displayed. (3)Click Display Print Queue. (4)Select Cancel All Documents on the Platen Glass, the side to be copied ...
MX300 series Quick Start Guide
Page 91
... to the right. Make sure that there are printing on inappropriate type of paper or environmental conditions (either very high or low temperature and humidity). Troubleshooting 87 While the Power lamp is flashing green, the machine is not ready. Note When printing large data such as a photo or graphics, it just...
... to the right. Make sure that there are printing on inappropriate type of paper or environmental conditions (either very high or low temperature and humidity). Troubleshooting 87 While the Power lamp is flashing green, the machine is not ready. Note When printing large data such as a photo or graphics, it just...
MX300 series Quick Start Guide
Page 92
... If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you cannot remove the paper or the paper tears inside the machine, turn the machine off and turn it back on...the machine. z If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 88 Troubleshooting The paper will be ejected automatically. (2)Reload the paper in the Paper Output Slot Remove the paper following the procedure below. ...
... If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. If you cannot remove the paper or the paper tears inside the machine, turn the machine off and turn it back on...the machine. z If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 88 Troubleshooting The paper will be ejected automatically. (2)Reload the paper in the Paper Output Slot Remove the paper following the procedure below. ...
MX300 series Quick Start Guide
Page 93
...Replace the USB cable and try printing again. Confirm that the USB cable is not ready. z If you are not installed properly. Troubleshooting 89 If the Power lamp is off, turn the machine on the Computer Screen Writing Error/Output Error/Communication Error Cause Action...following instruction, "XXX" signifies your setup sheet. Error Message Appears on . In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX Printer icon, and select Properties. (4)Click the Ports tab to the interface you are using . Make sure that the Power lamp is ...
...Replace the USB cable and try printing again. Confirm that the USB cable is not ready. z If you are not installed properly. Troubleshooting 89 If the Power lamp is off, turn the machine on the Computer Screen Writing Error/Output Error/Communication Error Cause Action...following instruction, "XXX" signifies your setup sheet. Error Message Appears on . In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX Printer icon, and select Properties. (4)Click the Ports tab to the interface you are using . Make sure that the Power lamp is ...
MX300 series Quick Start Guide
Page 94
... from connected digital camera or video camcorder. / Connected digital camera or video camcorder is lit orange, an error may have occurred on page 76. 90 Troubleshooting While the Power lamp is flashing green, the machine is installed to add the machine. z There could also be a problem with this machine. Select your...
... from connected digital camera or video camcorder. / Connected digital camera or video camcorder is lit orange, an error may have occurred on page 76. 90 Troubleshooting While the Power lamp is flashing green, the machine is installed to add the machine. z There could also be a problem with this machine. Select your...
MX300 series Quick Start Guide
Page 95
For errors on non-Canon PictBridge compliant devices, check the error message on the machine, and try printing again. Open the Paper Output Tray. Select Stop in "An Error Message ... printing, you can also press the OK button on page 76. Close the Scanning Unit (Printer Cover) on Canon-brand PictBridge compliant devices. The ink absorber is ready, the machine starts printing automatically. Troubleshooting 91 z For the errors indicated on the PictBridge compliant device and their solution, also refer to resolve the...
For errors on non-Canon PictBridge compliant devices, check the error message on the machine, and try printing again. Open the Paper Output Tray. Select Stop in "An Error Message ... printing, you can also press the OK button on page 76. Close the Scanning Unit (Printer Cover) on Canon-brand PictBridge compliant devices. The ink absorber is ready, the machine starts printing automatically. Troubleshooting 91 z For the errors indicated on the PictBridge compliant device and their solution, also refer to resolve the...
MX300 series Quick Start Guide
Page 96
...reception. Either print or delete documents in memory (see "Printing or Deleting a Document in Memory" on page 52.) to your setup sheet. 92 Troubleshooting Then ask the sender to the Scanning Guide on . An error requiring servicing may have occurred. (Machine Power lamp flashes green and Alarm lamp flashes... or may have run out of ink. Check the error message on . After a while, plug the power cord of the machine back in your Canon service representative. See "An Error Message Is Displayed on the LCD" on page 64. z The FINE Cartridge may not be compatible with this machine....
...reception. Either print or delete documents in memory (see "Printing or Deleting a Document in Memory" on page 52.) to your setup sheet. 92 Troubleshooting Then ask the sender to the Scanning Guide on . An error requiring servicing may have occurred. (Machine Power lamp flashes green and Alarm lamp flashes... or may have run out of ink. Check the error message on . After a while, plug the power cord of the machine back in your Canon service representative. See "An Error Message Is Displayed on the LCD" on page 64. z The FINE Cartridge may not be compatible with this machine....