User's Guide
Page 2
...web site at (1-866-251-3752). 4. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to your product...'s 1 year limited warranty period. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your product's warranty period. Email Tech Support - ...
...web site at (1-866-251-3752). 4. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to your product...'s 1 year limited warranty period. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your product's warranty period. Email Tech Support - ...
User's Guide
Page 3
...Compliant Device 70 Connecting to a PictBridge Compliant Device 70 Printing Photographs Directly from a PictBridge Compliant Device 73 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 76 5 Faxing 79 Preparing Your Machine for Fax 79 Sending Faxes 106 Receiving Faxes 118 6 ... .......... 143 Replacing Ink Tanks 143 Keeping the Best Printing Results 147 When Printing Becomes Faint or Colors are Incorrect 148 Cleaning Your Machine 154 11 Troubleshooting 159 If the Power Disconnects Unexpectedly ..... 161 An Error Message is Displayed on the LCD 161...
...Compliant Device 70 Connecting to a PictBridge Compliant Device 70 Printing Photographs Directly from a PictBridge Compliant Device 73 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 76 5 Faxing 79 Preparing Your Machine for Fax 79 Sending Faxes 106 Receiving Faxes 118 6 ... .......... 143 Replacing Ink Tanks 143 Keeping the Best Printing Results 147 When Printing Becomes Faint or Colors are Incorrect 148 Cleaning Your Machine 154 11 Troubleshooting 159 If the Power Disconnects Unexpectedly ..... 161 An Error Message is Displayed on the LCD 161...
User's Guide
Page 9
... easily accessible. 7 During electrical storms, turn OFF the power and unplug the machine, wait at all times so you have followed the instructions provided in "Troubleshooting" on the power cord may result in fire or electrical shock. These devices generate electrical noise which may affect the print quality of the machine...
... easily accessible. 7 During electrical storms, turn OFF the power and unplug the machine, wait at all times so you have followed the instructions provided in "Troubleshooting" on the power cord may result in fire or electrical shock. These devices generate electrical noise which may affect the print quality of the machine...
User's Guide
Page 79
Note z For the digital camera operation method and troubleshooting, refer to your digital camera for instructions how to. z For print error messages, see "Cannot Print Properly from the Digital Camera" on the LCD of ... A4 Photo Paper Plus Semi-gloss A4 Glossy Photo Paper A4 Glossy Photo Paper "Everyday Use" A4 You may not be able to purchase some Canon branded paper depending on the digital camera.
Note z For the digital camera operation method and troubleshooting, refer to your digital camera for instructions how to. z For print error messages, see "Cannot Print Properly from the Digital Camera" on the LCD of ... A4 Photo Paper Plus Semi-gloss A4 Glossy Photo Paper A4 Glossy Photo Paper "Everyday Use" A4 You may not be able to purchase some Canon branded paper depending on the digital camera.
User's Guide
Page 161
... the Display on the LCD" on page 166 z "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on the LCD or troubleshooting tips for the problems of Received Fax is Poor" on page 185 z "Repeated Errors Occur When...Dial" on page 187 z "Telephone Disconnects During a Call" on page 187 z "Problems Scanning" on page 188 Chapter 11 Troubleshooting 159 Chapter 11 Troubleshooting This section describes troubleshooting tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "This device can perform faster"...
... the Display on the LCD" on page 166 z "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on the LCD or troubleshooting tips for the problems of Received Fax is Poor" on page 185 z "Repeated Errors Occur When...Dial" on page 187 z "Telephone Disconnects During a Call" on page 187 z "Problems Scanning" on page 188 Chapter 11 Troubleshooting 159 Chapter 11 Troubleshooting This section describes troubleshooting tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "This device can perform faster"...
User's Guide
Page 162
... z "Error No.: 1851 is Displayed" on page 194 z "Error No.: 1856 is Displayed" on page 194 z "Error No.: 2001 is Displayed" on page 195 160 Troubleshooting Chapter 11
... z "Error No.: 1851 is Displayed" on page 194 z "Error No.: 1856 is Displayed" on page 194 z "Error No.: 2001 is Displayed" on page 195 160 Troubleshooting Chapter 11
User's Guide
Page 163
...Whether you accidentally disconnect the power cord, the date/time settings as well as the printer is out of paper or paper jams, a troubleshooting message is displayed on the LCD, take the corresponding countermeasure described below. z Photo data edited/processed on the memory card. Replace the ink... the cover. For details on different flashing speeds, see "Knowing When to Replace Ink Tank" on the ink tank flashes). Chapter 11 Troubleshooting 161 Then printing can receive voice calls. If the power disconnects, the following will apply: z You will be printed from the computer,...
...Whether you accidentally disconnect the power cord, the date/time settings as well as the printer is out of paper or paper jams, a troubleshooting message is displayed on the LCD, take the corresponding countermeasure described below. z Photo data edited/processed on the memory card. Replace the ink... the cover. For details on different flashing speeds, see "Knowing When to Replace Ink Tank" on the ink tank flashes). Chapter 11 Troubleshooting 161 Then printing can receive voice calls. If the power disconnects, the following will apply: z You will be printed from the computer,...
User's Guide
Page 164
...of print head is off). Close the inner cover and press [OK]. Press [OK] to install the Print Head. Canon recommends to replace a particular part of the same color are as possible. U130 z Ink tank errors have occurred (The lamp on the ink tank is replaced. Install the appropriate... is almost full. Install the appropriate ink tank. z The ink tank may not be liable for detecting the remaining ink level. 162 Troubleshooting Chapter 11 Install the appropriate ink tank. See "Replacing an Ink Tank" on page 142. Using refilled ink tanks are not installed in place....
...of print head is off). Close the inner cover and press [OK]. Press [OK] to install the Print Head. Canon recommends to replace a particular part of the same color are as possible. U130 z Ink tank errors have occurred (The lamp on the ink tank is replaced. Install the appropriate... is almost full. Install the appropriate ink tank. z The ink tank may not be liable for detecting the remaining ink level. 162 Troubleshooting Chapter 11 Install the appropriate ink tank. See "Replacing an Ink Tank" on page 142. Using refilled ink tanks are not installed in place....
User's Guide
Page 165
... [OK] to cancel operation and discharge document. An error requiring servicing might have to the machine. If this error still remains, contact the Canon Customer Care Center. Then, turn on the machine, and then reconnect the camera to turn on the camera or select Play mode manually after ... Head again, press [OK] to clear the error, then load two sheets of your camera. Press [OK] to resolve the error. Chapter 11 Troubleshooting 163 If the error is still unresolved, there is a possibility that you are clogged. After a while, plug the power cord of the machine back...
... [OK] to cancel operation and discharge document. An error requiring servicing might have to the machine. If this error still remains, contact the Canon Customer Care Center. Then, turn on the machine, and then reconnect the camera to turn on the camera or select Play mode manually after ... Head again, press [OK] to clear the error, then load two sheets of your camera. Press [OK] to resolve the error. Chapter 11 Troubleshooting 163 If the error is still unresolved, there is a possibility that you are clogged. After a while, plug the power cord of the machine back...
User's Guide
Page 166
... or receive the document using a G3 machine. Contact the recipient and have him/her divide and resend them to send a document. z The recipient is not color-compatible. Coded dial *## This group dial cannot be used . A coded speed dialing number in which a group is registered cannot be dialed in which a group is... that matches your machine is busy. Try dialing again after waiting for the machine to the registered number. Contact the recipient and ask them . 164 Troubleshooting Chapter 11 For an overseas call, add pauses to automatically redial the number.
... or receive the document using a G3 machine. Contact the recipient and have him/her divide and resend them to send a document. z The recipient is not color-compatible. Coded dial *## This group dial cannot be used . A coded speed dialing number in which a group is registered cannot be dialed in which a group is... that matches your machine is busy. Try dialing again after waiting for the machine to the registered number. Contact the recipient and ask them . 164 Troubleshooting Chapter 11 For an overseas call, add pauses to automatically redial the number.
User's Guide
Page 167
... press [OK]. Repeat the procedure until you have set it to , , or . A4/8.5x11/8.5x14 Plain Action The paper size setting is selected. 3. Chapter 11 Troubleshooting 165 Reset the paper size in column A that the pattern is displayed. 7. The input screen for column P. 10.When you finish inputting the pattern number...
... press [OK]. Repeat the procedure until you have set it to , , or . A4/8.5x11/8.5x14 Plain Action The paper size setting is selected. 3. Chapter 11 Troubleshooting 165 Reset the paper size in column A that the pattern is displayed. 7. The input screen for column P. 10.When you finish inputting the pattern number...
User's Guide
Page 168
... in the "no ink" state. The ink tank lamp lights red when the ink tank is empty. Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to continue printing in (A). When the ink tank lamp is not powered on. Peel off..., press the mark on the ink tank clicks into place. If printing is empty. Fast flashing (about three seconds) indicates ink is not fully inserted. Troubleshooting Chapter 11 Note If multiple ink tank lamps are left like in (B), remove all of the LCD in the menu in the screen-saver mode...
... in the "no ink" state. The ink tank lamp lights red when the ink tank is empty. Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to continue printing in (A). When the ink tank lamp is not powered on. Peel off..., press the mark on the ink tank clicks into place. If printing is empty. Fast flashing (about three seconds) indicates ink is not fully inserted. Troubleshooting Chapter 11 Note If multiple ink tank lamps are left like in (B), remove all of the LCD in the menu in the screen-saver mode...
User's Guide
Page 169
...]. 3. Inner Cover is not set the [Print Quality] setting to [High] in Windows, or [Fine] in the Check and remove any foreign matter. Chapter 11 Troubleshooting 167 In the [Print] dialog box of paper. Be sure to open . See Cassette. Auto Sheet Feeder or Cassette. See "Printing the Nozzle Check Pattern...
...]. 3. Inner Cover is not set the [Print Quality] setting to [High] in Windows, or [Fine] in the Check and remove any foreign matter. Chapter 11 Troubleshooting 167 In the [Print] dialog box of paper. Be sure to open . See Cassette. Auto Sheet Feeder or Cassette. See "Printing the Nozzle Check Pattern...
User's Guide
Page 170
... stop temporarily and resume after a period of print jobs in Macintosh for the deletion. 1. Click to display the list of the paper loaded. 168 Troubleshooting Chapter 11 Click the [Maintenance] tab and then [View Printer Status]. 3. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in progress.
... stop temporarily and resume after a period of print jobs in Macintosh for the deletion. 1. Click to display the list of the paper loaded. 168 Troubleshooting Chapter 11 Click the [Maintenance] tab and then [View Printer Status]. 3. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in progress.
User's Guide
Page 171
... that the document is set on the Platen Glass or the ADF. The document or photograph set , the print quality may be degraded. Chapter 11 Troubleshooting 169 Open the printer properties dialog box. 2. It may be copied face down . The quality (print quality) displayed on the LCD is not loaded with...
... that the document is set on the Platen Glass or the ADF. The document or photograph set , the print quality may be degraded. Chapter 11 Troubleshooting 169 Open the printer properties dialog box. 2. It may be copied face down . The quality (print quality) displayed on the LCD is not loaded with...
User's Guide
Page 172
... off the protrusions using a swab or the like. Press [ON/OFF] to clean the inside the machine are stained, wipe ink off the machine. 170 Troubleshooting Chapter 11 Use [ ] or [ ] to select on page 18. 2. If protrusions inside of A4/Letter-size plain paper in landscape, horizontally fold it in the...
... off the protrusions using a swab or the like. Press [ON/OFF] to clean the inside the machine are stained, wipe ink off the machine. 170 Troubleshooting Chapter 11 Use [ ] or [ ] to select on page 18. 2. If protrusions inside of A4/Letter-size plain paper in landscape, horizontally fold it in the...
User's Guide
Page 173
...[Feed Switch] to select the paper source to see if the paper you cannot use" on page 18. 2. z Check to clean. 3. Chapter 11 Troubleshooting 171 See "Turning on the Machine" on page 24. Use [ ] or [ ] to select from the Auto Sheet Feeder and Cassette. Cause Paper Feed... on is compatible with Borderless Printing. Ensure that smudging may occur at the top and bottom edges of improvement after performing three times, contact the Canon Customer Care Center. Cleaning the Paper Feed Rollers consumes them, so perform this procedure only when necessary. 1. Use [ ] or [ ] to...
...[Feed Switch] to select the paper source to see if the paper you cannot use" on page 18. 2. z Check to clean. 3. Chapter 11 Troubleshooting 171 See "Turning on the Machine" on page 24. Use [ ] or [ ] to select from the Auto Sheet Feeder and Cassette. Cause Paper Feed... on is compatible with Borderless Printing. Ensure that smudging may occur at the top and bottom edges of improvement after performing three times, contact the Canon Customer Care Center. Cleaning the Paper Feed Rollers consumes them, so perform this procedure only when necessary. 1. Use [ ] or [ ] to...
User's Guide
Page 174
Click the [Maintenance] tab and then [Custom Settings]. Open the [Canon IJ Printer Utility] dialog box. 2. Note Clear the [Prevent paper abrasion] check box once printing is curled, the paper may become dirty or the paper ... directly, see "If printing surface abrasion is curled. Roll up the paper in the Canon IJ Printer Utility dialog box (Macintosh), the setting is used. For further information on how to log on as the figure below . 1. Troubleshooting Chapter 11 Important In Windows XP or Windows 2000 When not logged on page...
Click the [Maintenance] tab and then [Custom Settings]. Open the [Canon IJ Printer Utility] dialog box. 2. Note Clear the [Prevent paper abrasion] check box once printing is curled, the paper may become dirty or the paper ... directly, see "If printing surface abrasion is curled. Roll up the paper in the Canon IJ Printer Utility dialog box (Macintosh), the setting is used. For further information on how to log on as the figure below . 1. Troubleshooting Chapter 11 Important In Windows XP or Windows 2000 When not logged on page...
User's Guide
Page 175
... the [Maintenance] tab, click [Custom Settings] and place a check in height). Should this occur, on [Custom Settings] from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is not resolved even after taking the actions above: Follow the procedure below...menu and place a check in the portrait orientation regardless of the print direction of the Auto Sheet Feeder. Use [ ] or [ ] to . Chapter 11 Troubleshooting 173 Display the Device settings screen. On the [Main] tab of the printer driver, select [Quality & Media] from a digital camera. 1. Use [ ]...
... the [Maintenance] tab, click [Custom Settings] and place a check in height). Should this occur, on [Custom Settings] from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is not resolved even after taking the actions above: Follow the procedure below...menu and place a check in the portrait orientation regardless of the print direction of the Auto Sheet Feeder. Use [ ] or [ ] to . Chapter 11 Troubleshooting 173 Display the Device settings screen. On the [Main] tab of the printer driver, select [Quality & Media] from a digital camera. 1. Use [ ]...
User's Guide
Page 176
...machine off and on . z If you will be ejected automatically. 2. Paper Jams Cause Action Paper jams in step 1, you have a high color saturation. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is too thin. z If the... paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. 174 Troubleshooting Chapter 11 z If you cannot remove the paper or the paper tears inside the machine, open the Scanning Unit (Printer Cover)...
...machine off and on . z If you will be ejected automatically. 2. Paper Jams Cause Action Paper jams in step 1, you have a high color saturation. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is too thin. z If the... paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. 174 Troubleshooting Chapter 11 z If you cannot remove the paper or the paper tears inside the machine, open the Scanning Unit (Printer Cover)...