Users Manual - English
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... (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER. Register your product By registering your product with Brother: ■ may serve as the original owner of the product. Your registration with Brother International Corporation, you will help , you must be...that country. BROTHER NUMBERS i http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to your Brother product. Brother numbers IMPORTANT...
... (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER. Register your product By registering your product with Brother: ■ may serve as the original owner of the product. Your registration with Brother International Corporation, you will help , you must be...that country. BROTHER NUMBERS i http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to your Brother product. Brother numbers IMPORTANT...
Users Manual - English
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... only 11-4 For your safety 11-4 Disconnect device 11-4 LAN connection 11-4 International ENERGY STAR® Compliance Statement 11-5 Laser safety 11-5 FDA regulations 11-6 Important safety instructions 11-7 Trademarks 11-9 Shipment of the MFC 11-9 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original document jams 12-4 Paper jams 12-5 If you...
... only 11-4 For your safety 11-4 Disconnect device 11-4 LAN connection 11-4 International ENERGY STAR® Compliance Statement 11-5 Laser safety 11-5 FDA regulations 11-6 Important safety instructions 11-7 Trademarks 11-9 Shipment of the MFC 11-9 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original document jams 12-4 Paper jams 12-5 If you...
Users Manual - English
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... messages on page 12-1.) Check the LCD message. (See Troubleshooting on , please call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). If you cannot clear the error and still see the Red back light color after turning the MFC back on page 12-1.) When the power switch is... mode, the LCD back light is off the power switch. 2. Close the cover. (See Error messages on page 12-1.) Replace the toner cartridge with a new one. (See Replacing the toner cartridge on and try to print again.
... messages on page 12-1.) Check the LCD message. (See Troubleshooting on , please call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). If you cannot clear the error and still see the Red back light color after turning the MFC back on page 12-1.) When the power switch is... mode, the LCD back light is off the power switch. 2. Close the cover. (See Error messages on page 12-1.) Replace the toner cartridge with a new one. (See Replacing the toner cartridge on and try to print again.
Users Manual - English
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...error message. Open the front cover, and then press Clear/Back. 2. Remove the paper and load it again. Error messages As with a new one , follow the steps below . In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is not Check... routine maintenance Troubleshooting IMPORTANT For technical help , call the country where you bought the MFC. Refill the paper in the paper tray does not match the paper size you have a print quality problem; Calls must call the Brother fax back system (USA only). Check Paper The MFC is out of ...
...error message. Open the front cover, and then press Clear/Back. 2. Remove the paper and load it again. Error messages As with a new one , follow the steps below . In USA only: 1-800-521-2846 ERROR MESSAGES ERROR MESSAGE CAUSE Change Drum Soon The drum unit is not Check... routine maintenance Troubleshooting IMPORTANT For technical help , call the country where you bought the MFC. Refill the paper in the paper tray does not match the paper size you have a print quality problem; Calls must call the Brother fax back system (USA only). Check Paper The MFC is out of ...
Users Manual - English
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...answer or is not programmed. You Set Distinctive Ring to check your phone line. The MFC cannot scan the original document correctly. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on the machine, then ... leave the MFC for a while. can not change the Receive Mode from the ADF. XX Call Brother Customer Service and tell them the Machine Error number. Connection Fail You tried to another mode. Please remove the original document from (See Turning off and on page 7-3.) TROUBLESHOOTING AND ROUTINE ...
...answer or is not programmed. You Set Distinctive Ring to check your phone line. The MFC cannot scan the original document correctly. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on the machine, then ... leave the MFC for a while. can not change the Receive Mode from the ADF. XX Call Brother Customer Service and tell them the Machine Error number. Connection Fail You tried to another mode. Please remove the original document from (See Turning off and on page 7-3.) TROUBLESHOOTING AND ROUTINE ...
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...Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Toner cartridge is not possible. But the toner is depleted and the MFC is jammed in the memory. may be jammed inside the MFC. If the MFC cannot reset itself and return to the date and time prompt, it out...OR- Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 10-3.) -OR- A page, piece of paper or paper clip, etc. Toner is used up and printing is not installed. -OR- Order a new toner cartridge now. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in the ...
...Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Toner cartridge is not possible. But the toner is depleted and the MFC is jammed in the memory. may be jammed inside the MFC. If the MFC cannot reset itself and return to the date and time prompt, it out...OR- Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 10-3.) -OR- A page, piece of paper or paper clip, etc. Toner is used up and printing is not installed. -OR- Order a new toner cartridge now. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in the ...
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OK! 3 Close the control panel cover. 4 Press Stop/Exit. Original document was not inserted or fed properly, or was too long. 1 Open the control panel cover. 2 Carefully pull the original document toward the front of the MFC. NO! TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Original document jams If the original document is jammed follow the steps below.
OK! 3 Close the control panel cover. 4 Press Stop/Exit. Original document was not inserted or fed properly, or was too long. 1 Open the control panel cover. 2 Carefully pull the original document toward the front of the MFC. NO! TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Original document jams If the original document is jammed follow the steps below.
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.... If the jammed paper is removed completely by using the information in the following diagram. After you have just used the MFC, some parts inside the MFC are extremely hot. Front view HOT! Clear the jammed paper as follows. This helps prevent multiple sheets of paper from the...open the front cover or back output tray of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE WARNING Before you clear a paper jam, make sure you have switched off and unplugged the...
.... If the jammed paper is removed completely by using the information in the following diagram. After you have just used the MFC, some parts inside the MFC are extremely hot. Front view HOT! Clear the jammed paper as follows. This helps prevent multiple sheets of paper from the...open the front cover or back output tray of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE WARNING Before you clear a paper jam, make sure you have switched off and unplugged the...
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. 3 Press the cover release button and then open the front cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. 3 Press the cover release button and then open the front cover.
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4 Pull out the drum unit and toner cartridge assembly. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit and toner cartridge assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper out of the MFC. If you gently pull the paper out. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper up and out of the paper tray.
4 Pull out the drum unit and toner cartridge assembly. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit and toner cartridge assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper out of the MFC. If you gently pull the paper out. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper up and out of the paper tray.
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Pull the jammed paper out of toner stops. Print a few copies of the test page until the scattering of the fuser unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 If the paper jam can be cleared, go to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. If you have to Step 7. WARNING To prevent damage to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray.
Pull the jammed paper out of toner stops. Print a few copies of the test page until the scattering of the fuser unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 If the paper jam can be cleared, go to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. If you have to Step 7. WARNING To prevent damage to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray.
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Pull the jammed paper out of the fuser unit. Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC are extremely HOT! HOT! WARNING After you touch the internal parts of the MFC. Jam Clear Cover (Fuser Cover) Back Output Tray 7 Close the jam clear cover (fuser cover). Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Back view 6 Open the jam clear cover (fuser cover).
Pull the jammed paper out of the fuser unit. Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC are extremely HOT! HOT! WARNING After you touch the internal parts of the MFC. Jam Clear Cover (Fuser Cover) Back Output Tray 7 Close the jam clear cover (fuser cover). Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Back view 6 Open the jam clear cover (fuser cover).
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Then put the toner cartridge back in the drum unit. 9 Put the drum unit and toner cartridge assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. 8 Push the lock lever down and take the toner cartridge out of the drum unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Take out the jammed paper if there is any inside the drum unit.
Then put the toner cartridge back in the drum unit. 9 Put the drum unit and toner cartridge assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. 8 Push the lock lever down and take the toner cartridge out of the drum unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Take out the jammed paper if there is any inside the drum unit.
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... from another single line telephone. If the received data is with static or interference on the wall outlet, call your MFC, ask your Telephone Company. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Connect a standard telephone handset to the machine's handset jack. Usually this is still no dial tone,... divided and printed on the handset SUGGESTIONS If your faxes look, make a copy first. If possible, call Brother Customer Service at 1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada). Test the wall jack with missing lines. If no ringing when you get a fax with ...
... from another single line telephone. If the received data is with static or interference on the wall outlet, call your MFC, ask your Telephone Company. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Connect a standard telephone handset to the machine's handset jack. Usually this is still no dial tone,... divided and printed on the handset SUGGESTIONS If your faxes look, make a copy first. If possible, call Brother Customer Service at 1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada). Test the wall jack with missing lines. If no ringing when you get a fax with ...
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...through the line while your Fax Receive Code (default setting is probably temporary noise or static on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If your MFC's scanner operation. When your phone line. Clean them both. (See Cleaning the scanner on page 12-22 and .../Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other party does not receive my fax. For Example: Your Brother MFC handles the Caller ID subscriber services. This condition is related to the telephone system industry and is recommended. If avoiding a slight interruption is...
...through the line while your Fax Receive Code (default setting is probably temporary noise or static on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If your MFC's scanner operation. When your phone line. Clean them both. (See Cleaning the scanner on page 12-22 and .../Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other party does not receive my fax. For Example: Your Brother MFC handles the Caller ID subscriber services. This condition is related to the telephone system industry and is recommended. If avoiding a slight interruption is...
Users Manual - English
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...optional memory. (See Memory board on page 13-1.) Most laser printers have text missing. Check the primary settings in your original documents and try again. Adjust the top and bottom margins in your MFC. Make sure the Brother TWAIN driver is plugged in their place. Select the ...you are the first two lines and last two lines, leaves 62 printable lines. i.e. ECP 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC cannot print full pages of the 'Brother MFC-8220 or MFC-8220 (USB) Printer'. My headers or footers appear when I view my document on and that the paper size...
...optional memory. (See Memory board on page 13-1.) Most laser printers have text missing. Check the primary settings in your original documents and try again. Adjust the top and bottom margins in your MFC. Make sure the Brother TWAIN driver is plugged in their place. Select the ...you are the first two lines and last two lines, leaves 62 printable lines. i.e. ECP 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE The MFC cannot print full pages of the 'Brother MFC-8220 or MFC-8220 (USB) Printer'. My headers or footers appear when I view my document on and that the paper size...
Users Manual - English
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...Paper or Paper Jam message appears on the CD-ROM.) Printed pages are made for laser machines. (See About paper on , double-click "\tool\WarnON.REG" from the ...empty, load a new stack of the NC-9100h are good. The MFC does not feed paper Reinsert the paper firmly, load one sheet at a time. How can I use . (See Setting the ...Guide on the LCD. Your application software must be too thick or have loaded the Brother software, the PC will not work unless you use ? Refer to a different port ... problems. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 If possible, try again.
...Paper or Paper Jam message appears on the CD-ROM.) Printed pages are made for laser machines. (See About paper on , double-click "\tool\WarnON.REG" from the ...empty, load a new stack of the NC-9100h are good. The MFC does not feed paper Reinsert the paper firmly, load one sheet at a time. How can I use . (See Setting the ...Guide on the LCD. Your application software must be too thick or have loaded the Brother software, the PC will not work unless you use ? Refer to a different port ... problems. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 If possible, try again.
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...that you are currently using a new drum unit. (See Replacing the drum unit on page 12-30.) 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-11.) Try installing a new toner cartridge. (See Replacing the toner cartridge on... (See About paper on page 2-1.) Check the printer's environment - Rough-surfaced paper may cause the problem. (See About paper on . If your MFC is too light, Toner Save mode may cause this problem. Improving the print quality This section provides information on page ix.) If the whole page...
...that you are currently using a new drum unit. (See Replacing the drum unit on page 12-30.) 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-11.) Try installing a new toner cartridge. (See Replacing the toner cartridge on... (See About paper on page 2-1.) Check the printer's environment - Rough-surfaced paper may cause the problem. (See About paper on . If your MFC is too light, Toner Save mode may cause this problem. Improving the print quality This section provides information on page ix.) If the whole page...
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... the photosensitive drum with your fingers. ball-point pen, paper clip etc.) The drum unit may have glue from label stock on page 12-30.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Do not try to clean the surface of the OPC drum. Do not touch the photosensitive drum with a sharp object...
... the photosensitive drum with your fingers. ball-point pen, paper clip etc.) The drum unit may have glue from label stock on page 12-30.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Do not try to clean the surface of the OPC drum. Do not touch the photosensitive drum with a sharp object...
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...cartridge may be damaged. Make sure that you use paper that a torn piece of paper is at the home position (▲). Call Brother Customer Service. Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page Clean the inside the printer ...Printed pages have toner stains down the page You may sometimes stick to clear this problem, especially if the printer has not been used for laser printers, the glue from the sheets may clear the problem by itself. Install a new drum unit. (See Replacing the drum unit on ...
...cartridge may be damaged. Make sure that you use paper that a torn piece of paper is at the home position (▲). Call Brother Customer Service. Examples of poor print quality Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page Clean the inside the printer ...Printed pages have toner stains down the page You may sometimes stick to clear this problem, especially if the printer has not been used for laser printers, the glue from the sheets may clear the problem by itself. Install a new drum unit. (See Replacing the drum unit on ...