Users Manual - English
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...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to your product and special offers. Service Center Locations (Canada only) For the location of a Brother authorized service center, call the country where you bought the MFC. Your registration with Brother International...at www.registermybrother.com Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your receipt...
...troubleshooting tips, and go to the "Solutions" section to learn how to get the most efficient way to your product and special offers. Service Center Locations (Canada only) For the location of a Brother authorized service center, call the country where you bought the MFC. Your registration with Brother International...at www.registermybrother.com Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your receipt...
Users Manual - English
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... only 11-4 For your safety 11-4 Disconnect device 11-4 LAN connection 11-4 International ENERGY STAR® Compliance Statement 11-5 Laser safety 11-5 FDA regulations 11-6 Important safety instructions 11-7 Trademarks 11-9 Shipment of the MFC 11-9 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original document jams 12-4 Paper jams 12-5 If you...
... only 11-4 For your safety 11-4 Disconnect device 11-4 LAN connection 11-4 International ENERGY STAR® Compliance Statement 11-5 Laser safety 11-5 FDA regulations 11-6 Important safety instructions 11-7 Trademarks 11-9 Shipment of the MFC 11-9 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Original document jams 12-4 Paper jams 12-5 If you...
Users Manual - English
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...Red back light color after turning the MFC back on page 12-25.) Put paper in Canada). Close the cover. (See Error messages on page 12-1.) Replace the toner cartridge with a new one. (See Replacing the toner cartridge on , please call Brother Customer Service at: 1-800-284-...4329 (in USA) or 1-877-BROTHER (in the tray or clear the paper jam. Turn off . LCD Red MFC status Service error Cover open . The cover is full. (See Error messages on page 12-1.) Check the LCD message. (See Troubleshooting...
...Red back light color after turning the MFC back on page 12-25.) Put paper in Canada). Close the cover. (See Error messages on page 12-1.) Replace the toner cartridge with a new one. (See Replacing the toner cartridge on , please call Brother Customer Service at: 1-800-284-...4329 (in USA) or 1-877-BROTHER (in the tray or clear the paper jam. Turn off . LCD Red MFC status Service error Cover open . The cover is full. (See Error messages on page 12-1.) Check the LCD message. (See Troubleshooting...
Users Manual - English
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... call the country where you need additional help, call the Brother fax back system (USA only). Open the front cover, and then press Clear/Back. 2. Error messages As with a new one , follow the steps below . Check Paper The MFC is not Check Paper #1 properly loaded in Menu, 1,... 3. Press 1 to reset. You can correct most common error messages are shown below . 1. See Original document jams on page 4-6.) 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ...
... call the country where you need additional help, call the Brother fax back system (USA only). Open the front cover, and then press Clear/Back. 2. Error messages As with a new one , follow the steps below . Check Paper The MFC is not Check Paper #1 properly loaded in Menu, 1,... 3. Press 1 to reset. You can correct most common error messages are shown below . 1. See Original document jams on page 4-6.) 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ...
Users Manual - English
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...Fuser Error or changes to Machine Error, call Telephone Company to Distinctive Ring mode. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER No The number you will pause its current print job and go into cooling down mode. Disconnected The other party or other party's ...ADF. Fuser Error Turn off , and then try again. The MFC cannot scan the original document correctly. Turn the MFC power on page 7-3.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on...
...Fuser Error or changes to Machine Error, call Telephone Company to Distinctive Ring mode. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER No The number you will pause its current print job and go into cooling down mode. Disconnected The other party or other party's ...ADF. Fuser Error Turn off , and then try again. The MFC cannot scan the original document correctly. Turn the MFC power on page 7-3.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on page 7-1 and Storing Speed-Dial numbers on...
Users Manual - English
Page 151
...or paper clip, etc. Order a new toner cartridge now. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in process finish and then try again. -OR- may be jammed inside the MFC. Open the front cover. If the MFC cannot reset itself and return to the date and time prompt, it out... and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Toner cartridge is not possible. Reinstall the toner cartridge. -OR- Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 12-25.) If the LCD shows Toner Low, you...
...or paper clip, etc. Order a new toner cartridge now. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in process finish and then try again. -OR- may be jammed inside the MFC. Open the front cover. If the MFC cannot reset itself and return to the date and time prompt, it out... and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Toner cartridge is not possible. Reinstall the toner cartridge. -OR- Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 12-25.) If the LCD shows Toner Low, you...
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NO! Original document jams If the original document is jammed follow the steps below. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 OK! 3 Close the control panel cover. 4 Press Stop/Exit. Original document was not inserted or fed properly, or was too long. 1 Open the control panel cover. 2 Carefully pull the original document toward the front of the MFC.
NO! Original document jams If the original document is jammed follow the steps below. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 OK! 3 Close the control panel cover. 4 Press Stop/Exit. Original document was not inserted or fed properly, or was too long. 1 Open the control panel cover. 2 Carefully pull the original document toward the front of the MFC.
Users Manual - English
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... follows. WARNING Before you clear a paper jam, make sure you can install the paper tray first, and then close the front cover and the MFC will resume printing automatically. ■ If a paper jam occurs when using the information in this section. Back view HOT! If the jammed paper ... you open the front cover or back output tray of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper jams To clear paper jams, please follow the steps in the following diagram.
... follows. WARNING Before you clear a paper jam, make sure you can install the paper tray first, and then close the front cover and the MFC will resume printing automatically. ■ If a paper jam occurs when using the information in this section. Back view HOT! If the jammed paper ... you open the front cover or back output tray of the upper paper tray. ■ Always remove all paper from feeding through the MFC at one time and reduces paper jams. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper jams To clear paper jams, please follow the steps in the following diagram.
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. 3 Press the cover release button and then open the front cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 1 Pull the paper tray completely out of the MFC. 2 Pull the jammed paper up and out of the MFC. 3 Press the cover release button and then open the front cover.
Users Manual - English
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Pull the jammed paper up and out of the paper tray. If you gently pull the paper out. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Instead, pull the edge of the jammed paper out of the MFC. 4 Pull out the drum unit and toner cartridge assembly. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit and toner cartridge assembly easily at this time, do not use extra force.
Pull the jammed paper up and out of the paper tray. If you gently pull the paper out. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Instead, pull the edge of the jammed paper out of the MFC. 4 Pull out the drum unit and toner cartridge assembly. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you cannot remove the drum unit and toner cartridge assembly easily at this time, do not use extra force.
Users Manual - English
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Pull the jammed paper out of toner stops. If you have to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. WARNING To prevent damage to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 If the paper jam can be cleared, go to Step 7. Print a few copies of the test page until the scattering of the fuser unit.
Pull the jammed paper out of toner stops. If you have to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 5 Open the back output tray. WARNING To prevent damage to pull the paper toward the back of the MFC, the fuser may get dirty with toner powder and it may scatter on the next printouts. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 If the paper jam can be cleared, go to Step 7. Print a few copies of the test page until the scattering of the fuser unit.
Users Manual - English
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Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC. WARNING After you touch the internal parts of the MFC are extremely HOT! Back view 6 Open the jam clear cover (fuser cover). HOT! Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the fuser unit. Jam Clear Cover (Fuser Cover) Back Output Tray 7 Close the jam clear cover (fuser cover).
Wait for the MFC to cool down before you have just used the MFC, some internal parts of the MFC. WARNING After you touch the internal parts of the MFC are extremely HOT! Back view 6 Open the jam clear cover (fuser cover). HOT! Close the back output tray. 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the fuser unit. Jam Clear Cover (Fuser Cover) Back Output Tray 7 Close the jam clear cover (fuser cover).
Users Manual - English
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Then put the toner cartridge back in the drum unit. 9 Put the drum unit and toner cartridge assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. 8 Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10
Then put the toner cartridge back in the drum unit. 9 Put the drum unit and toner cartridge assembly back in the MFC. 10 Put the paper tray in the MFC. 11 Close the front cover. 8 Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10
Users Manual - English
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... sender to make a copy to the machine's handset jack. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). Ask the other party to the MFC's telephone jack. Press Hook/Hold-OR-Lift the handset. Vertical black lines when receiving. If... If there is turned On. (See Printing a reduced incoming fax (Auto Reduction) on the wall outlet, call your Telephone Company. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Test the wall jack with another fax machine. If the copy looks bad, clean the scanner area. If you think there is...
... sender to make a copy to the machine's handset jack. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada). Ask the other party to the MFC's telephone jack. Press Hook/Hold-OR-Lift the handset. Vertical black lines when receiving. If... If there is turned On. (See Printing a reduced incoming fax (Auto Reduction) on the wall outlet, call your Telephone Company. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Test the wall jack with another fax machine. If the copy looks bad, clean the scanner area. If you think there is...
Users Manual - English
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...so you can temporarily interrupt or disrupt the fax data. Your MFC may see vertical streaks on page 5-9) or cancel a Delayed Fax or Polling Job (see Polling on your MFC's scanner operation. For Example: Your Brother MFC handles the Caller ID subscriber services. Sometimes you subscribe to ... receiving fax data. Try avoiding this problem. The other custom feature on the Transmission Verification Report, your MFC is probably temporary noise or static on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 To gain extra memory, you can turn on page 5-4.) If you ...
...so you can temporarily interrupt or disrupt the fax data. Your MFC may see vertical streaks on page 5-9) or cancel a Delayed Fax or Polling Job (see Polling on your MFC's scanner operation. For Example: Your Brother MFC handles the Caller ID subscriber services. Sometimes you subscribe to ... receiving fax data. Try avoiding this problem. The other custom feature on the Transmission Verification Report, your MFC is probably temporary noise or static on page 12-24.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 To gain extra memory, you can turn on page 5-4.) If you ...
Users Manual - English
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...message. (See Error messages on page 12-1.) Reset the MFC or turn it off and then on page 13-1.) Most laser printers have text missing. Reduce the graphic quality, the...Reduce the printing resolution. Run the MFC-Pro Suite Repair and Install program on and that it prints garbage. ECP 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check that the computer...work with your MFC. DIFFICULTY Printer Difficulties The MFC does not print. Your computer is Busy" or "MFC Connect Failure" Error Message appears. Reduce the complexity of the 'Brother MFC-8220 or MFC-8220 (USB) ...
...message. (See Error messages on page 12-1.) Reset the MFC or turn it off and then on page 13-1.) Most laser printers have text missing. Reduce the graphic quality, the...Reduce the printing resolution. Run the MFC-Pro Suite Repair and Install program on and that it prints garbage. ECP 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check that the computer...work with your MFC. DIFFICULTY Printer Difficulties The MFC does not print. Your computer is Busy" or "MFC Connect Failure" Error Message appears. Reduce the complexity of the 'Brother MFC-8220 or MFC-8220 (USB) ...
Users Manual - English
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... load one sheet at a time. Make sure that are made for diagnosing problems. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Refer to your MFC is plugged into the paper tray. What paper can I cannot print over and put it . The Paper Type setting may be too thick or have loaded the Brother software...are using. -OR- Then the current settings of your software. If possible, try again. The NC-9100h has a two color LED for laser machines. (See About paper on the CD-ROM.) Network Difficulties I use plain paper, envelopes, transparencies and labels that from the supplied CD-ROM.
... load one sheet at a time. Make sure that are made for diagnosing problems. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Refer to your MFC is plugged into the paper tray. What paper can I cannot print over and put it . The Paper Type setting may be too thick or have loaded the Brother software...are using. -OR- Then the current settings of your software. If possible, try again. The NC-9100h has a two color LED for laser machines. (See About paper on the CD-ROM.) Network Difficulties I use plain paper, envelopes, transparencies and labels that from the supplied CD-ROM.
Users Manual - English
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Turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-11.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Try ...12-25.) Use a new drum unit. (See Replacing the drum unit on the following topics: Examples of the driver. -OR- If your MFC is too light, Toner Save mode may be on page 12-24.) The drum unit may be damaged. Rough-surfaced paper or thick print media...Replacing the drum unit on page 12-30.) Make sure that meets our specifications. (See About paper on page 12-30.) 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Turn off Toner Save mode in the MFC itself. (See Toner Save on page 4-11.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page 12-25.) Try ...12-25.) Use a new drum unit. (See Replacing the drum unit on the following topics: Examples of the driver. -OR- If your MFC is too light, Toner Save mode may be on page 12-24.) The drum unit may be damaged. Rough-surfaced paper or thick print media...Replacing the drum unit on page 12-30.) Make sure that meets our specifications. (See About paper on page 12-30.) 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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... mm) intervals 2 Turn the drum unit gear by hand while looking at 3.7 in a new drum unit. (See Replacing the drum unit on page 12-30.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Do not touch the photosensitive drum with your fingers.
... mm) intervals 2 Turn the drum unit gear by hand while looking at 3.7 in a new drum unit. (See Replacing the drum unit on page 12-30.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Do not touch the photosensitive drum with your fingers.
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... this problem, especially if the printer has not been used for laser printers, the glue from the sheets may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 2-1.) 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the unpacked drum unit is at the home... position (▲). The problem may be damaged. The drum unit may be damaged. Call Brother Customer Service. Try printing multiple pages to load paper on page 12...
... this problem, especially if the printer has not been used for laser printers, the glue from the sheets may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 2-1.) 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the unpacked drum unit is at the home... position (▲). The problem may be damaged. The drum unit may be damaged. Call Brother Customer Service. Try printing multiple pages to load paper on page 12...