Users Manual - English
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...(Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the ...MFC 11-19 Routine maintenance 11-22 Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother...
...(Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the ...MFC 11-19 Routine maintenance 11-22 Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother...
Users Manual - English
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.... Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Connection Fail You tried to send or receive again. Print data remains in the MFC's memory. Press Stop/Exit. The MFC will cancel the job and eject the page that country. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs...
.... Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Connection Fail You tried to send or receive again. Print data remains in the MFC's memory. Press Stop/Exit. The MFC will cancel the job and eject the page that country. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs...
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... and put it in again seating it , the color fax will be received into memory as a black and white fax. See Document jams (MFC-420CN only) on page 11-24.) Low Temperature The print head is set to make sure it , the color fax will stop all print operations....improperly formatted, or there is not properly installed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 Ink Empty One or more of the ink cartridges are running out of the ink cartridges is available, black and white faxes will be sent as black and white. Allow the MFC to cool down. Replace the ink cartridges. (...
... and put it in again seating it , the color fax will be received into memory as a black and white fax. See Document jams (MFC-420CN only) on page 11-24.) Low Temperature The print head is set to make sure it , the color fax will stop all print operations....improperly formatted, or there is not properly installed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 Ink Empty One or more of the ink cartridges are running out of the ink cartridges is available, black and white faxes will be sent as black and white. Allow the MFC to cool down. Replace the ink cartridges. (...
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...in progress finish and then try again. Out of Memory You can turn off Fax Storage. (See Setting Fax Storage on page 6-3.) -OR- (MFC-420CN only) Print the faxes that is not the correct size. ACTION Add paper, and then press Black Start or Color Start. Paper is not ... No The number you can 't store data in the MFC. To gain extra memory, you dialed does not Response/Busy answer or is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The...
...in progress finish and then try again. Out of Memory You can turn off Fax Storage. (See Setting Fax Storage on page 6-3.) -OR- (MFC-420CN only) Print the faxes that is not the correct size. ACTION Add paper, and then press Black Start or Color Start. Paper is not ... No The number you can 't store data in the MFC. To gain extra memory, you dialed does not Response/Busy answer or is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The...
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...the scanner cover and remove any important messages. After faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it . Transfer faxes to your PC (MFC-420CN only) You can transfer the Fax Journal report to your PC, press 1. ...any foreign obstacles from your MFC's memory to your PC. 1. Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Go to Init. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 The MFC has a mechanical problem. ...
...the scanner cover and remove any important messages. After faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it . Transfer faxes to your PC (MFC-420CN only) You can transfer the Fax Journal report to your PC, press 1. ...any foreign obstacles from your MFC's memory to your PC. 1. Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Go to Init. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 The MFC has a mechanical problem. ...
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Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
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Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
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Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC.
Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC.
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5 Lift the scanner cover to release the lock. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover.
5 Lift the scanner cover to release the lock. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover.
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... on page 1-9.) The recommended environment for up to help avoid banding on page 2-3.) Make sure your ink cartridges are printed on both the MFC and your computer. DIFFICULTY Printing No printout Poor quality print. White horizontal lines appear in and On/Off key turned On. Try using .... on the CD-ROM and Setting the Paper Type on some types of paper. (See About paper on page 1-14.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Printed text or images are using the recommended types of plain paper.
... on page 1-9.) The recommended environment for up to help avoid banding on page 2-3.) Make sure your ink cartridges are printed on both the MFC and your computer. DIFFICULTY Printing No printout Poor quality print. White horizontal lines appear in and On/Off key turned On. Try using .... on the CD-ROM and Setting the Paper Type on some types of paper. (See About paper on page 1-14.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Printed text or images are using the recommended types of plain paper.
Users Manual - English
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Cannot perform '2 in 1 or 4 in the printer driver 'Basic' tab. Borderless printing is too slow. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 MFC feeds multiple pages Printed pages are the same. Try the other settings of sentences are using the Black Start key to load paper, envelopes and ... and in the Basic tab of the printer driver. If the copy looks good then the problem is not dirty with ink. (See Cleaning the MFC printer platen on page 9-12.) If the image data is with the True2Life® feature. Try receiving from Paint Brush. Print speed is slower ...
Cannot perform '2 in 1 or 4 in the printer driver 'Basic' tab. Borderless printing is too slow. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 MFC feeds multiple pages Printed pages are the same. Try the other settings of sentences are using the Black Start key to load paper, envelopes and ... and in the Basic tab of the printer driver. If the copy looks good then the problem is not dirty with ink. (See Cleaning the MFC printer platen on page 9-12.) If the image data is with the True2Life® feature. Try receiving from Paint Brush. Print speed is slower ...
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... copy to check that Fax Storage is dirty. (See Cleaning the scanner on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE There is plugged in memory (see Printing a fax from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a scheduled job on page ... on the Transmission Verification Report, your resolution to send the color fax again. (See Replacing the ink cartridges on page 11-24.) For MFC-420CN, check that the receiving machine has paper. If you can turn off Fax Storage (see Setting Fax Storage on Auto Reduction. (See Printing...
... copy to check that Fax Storage is dirty. (See Cleaning the scanner on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE There is plugged in memory (see Printing a fax from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a scheduled job on page ... on the Transmission Verification Report, your resolution to send the color fax again. (See Replacing the ink cartridges on page 11-24.) For MFC-420CN, check that the receiving machine has paper. If you can turn off Fax Storage (see Setting Fax Storage on Auto Reduction. (See Printing...
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...to sounds. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. Poor scanning results (MFC-420CN only) Try using the scanner glass. (See Using the scanner glass on the line, the... the supplied CD-ROM. Make sure the Brother TWAIN/WIA driver is more sensitive to your MFC, it back on a single phone line with the MFC connected. You can ignore this problem. Clean...phone, press your MFC is set to your MFC answers, hang up immediately. If avoiding a slight interruption is ( 51). To turn it is selected as CNG Tone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 ...
...to sounds. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. Poor scanning results (MFC-420CN only) Try using the scanner glass. (See Using the scanner glass on the line, the... the supplied CD-ROM. Make sure the Brother TWAIN/WIA driver is more sensitive to your MFC, it back on a single phone line with the MFC connected. You can ignore this problem. Clean...phone, press your MFC is set to your MFC answers, hang up immediately. If avoiding a slight interruption is ( 51). To turn it is selected as CNG Tone. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 ...
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... the LAN cable to the hub to use it off your PC and MFC, and then turn it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE c) If you have inserted the media card into the media slot. e).... DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties Removable Disk does not work , please turn off .) Cannot access Removable Disk from Desktop icon. (MFC-420CN only) Make sure you have tried "Eject" from within Windows®, you must take out the media card before you continue. Print Network...
... the LAN cable to the hub to use it off your PC and MFC, and then turn it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE c) If you have inserted the media card into the media slot. e).... DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties Removable Disk does not work , please turn off .) Cannot access Removable Disk from Desktop icon. (MFC-420CN only) Make sure you have tried "Eject" from within Windows®, you must take out the media card before you continue. Print Network...
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.... Press Menu/Set. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. When cleaning is finished, the MFC will clean the...
.... Press Menu/Set. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. When cleaning is finished, the MFC will clean the...
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..., some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. -OR- The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Press Menu/Set. 4 Press Color.... 2 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
..., some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. -OR- The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Press Menu/Set. 4 Press Color.... 2 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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...Sheet. The LCD shows: Start Cleaning? If ink is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is ...the new ink cartridge. The MFC will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit. When an print head nozzle is cleaned, the horizontal lines are gone. If ink is finished, press Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press 1 (...
...Sheet. The LCD shows: Start Cleaning? If ink is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is ...the new ink cartridge. The MFC will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit. When an print head nozzle is cleaned, the horizontal lines are gone. If ink is finished, press Color Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press 1 (...
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...1200 dpi test prints to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the number 5 sample of 1200dpi Adjust the test print that most closely matches 600dpi Adjust Select Best # 5 the number 0 sample (1-8). 7 For 1200... Check, and go to select it. 6 For 600 dpi, press the number of the test print that most closely matches number 0. The MFC begins printing the Alignment Check Sheet. If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (...
...1200 dpi test prints to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the number 5 sample of 1200dpi Adjust the test print that most closely matches 600dpi Adjust Select Best # 5 the number 0 sample (1-8). 7 For 1200... Check, and go to select it. 6 For 600 dpi, press the number of the test print that most closely matches number 0. The MFC begins printing the Alignment Check Sheet. If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (...
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...) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for DCP-110C and MFC-210C) on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Ink Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲...
...) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for DCP-110C and MFC-210C) on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Ink Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲...
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...print head. 1 Lift the scanner cover from the power source to find the protective parts, do not pack the MFC properly, you could void your warranty. 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you do NOT remove the ink cartridges before disconnecting it from the right-hand side of the... MFC until it clips into place as shown in position. Caution It is essential that the MFC be shipped with your MFC. Caution If you are ...
...print head. 1 Lift the scanner cover from the power source to find the protective parts, do not pack the MFC properly, you could void your warranty. 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you do NOT remove the ink cartridges before disconnecting it from the right-hand side of the... MFC until it clips into place as shown in position. Caution It is essential that the MFC be shipped with your MFC. Caution If you are ...