Users Guide
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... your machine's functions may not be available. Register your new product online at www.brother.com/registration By registering your Brother product. Download the latest software and user documentation, read FAQs and troubleshooting tips, and learn how to get the most from within that country. Calls must ...call the country where you in the event of the product. and, • will be made from your product with Brother: • may support an ...
... your machine's functions may not be available. Register your new product online at www.brother.com/registration By registering your Brother product. Download the latest software and user documentation, read FAQs and troubleshooting tips, and learn how to get the most from within that country. Calls must ...call the country where you in the event of the product. and, • will be made from your product with Brother: • may support an ...
Users Guide
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... Network User's Guide Web Connect Guide (ADS-2800W / ADS-3600W) Mobile Print/Scan Guide for Brother iPrint&Scan (ADS-2800W / ADS-3600W) Brother Image Viewer Guide for information about Ethernet network ...Brother machine. 1 Visit Brother Solutions Center at support.brother.com iii PDF file / Brother Solutions Center 1 This Guide provides useful information about accessing Internet services from the Brother machine, as well as downloading images and uploading files directly from your Brother machine to your Android™ mobile device to perform routine maintenance, and see troubleshooting...
... Network User's Guide Web Connect Guide (ADS-2800W / ADS-3600W) Mobile Print/Scan Guide for Brother iPrint&Scan (ADS-2800W / ADS-3600W) Brother Image Viewer Guide for information about Ethernet network ...Brother machine. 1 Visit Brother Solutions Center at support.brother.com iii PDF file / Brother Solutions Center 1 This Guide provides useful information about accessing Internet services from the Brother machine, as well as downloading images and uploading files directly from your Brother machine to your Android™ mobile device to perform routine maintenance, and see troubleshooting...
Users Guide
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...Brother Machine from Your Computer 203 9 Routine Maintenance 207 Clean the Outside of the Machine ...207 Clean the Scanner and Rollers...209 Replace Supplies...213 Part Names, Numbers, and Life Cycles 213 Check Supplies Replacement Cycle (ADS-2400N / ADS-3000N 215 Check Supplies Replacement Cycle (ADS-2800W / ADS...Replace the Reverse Roller...222 Reset the Usage Counters ...224 Reset the Usage Counters (ADS-2800W / ADS-3600W 227 Packing and Shipping the Machine ...228 10 Troubleshooting 230 Overview...230 Identifying Your Problem ...230 Error and Maintenance Messages...230 Document Jam...
...Brother Machine from Your Computer 203 9 Routine Maintenance 207 Clean the Outside of the Machine ...207 Clean the Scanner and Rollers...209 Replace Supplies...213 Part Names, Numbers, and Life Cycles 213 Check Supplies Replacement Cycle (ADS-2400N / ADS-3000N 215 Check Supplies Replacement Cycle (ADS-2800W / ADS...Replace the Reverse Roller...222 Reset the Usage Counters ...224 Reset the Usage Counters (ADS-2800W / ADS-3600W 227 Packing and Shipping the Machine ...228 10 Troubleshooting 230 Overview...230 Identifying Your Problem ...230 Error and Maintenance Messages...230 Document Jam...
Users Guide
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...) on your desktop, and then click the drop-down list and select your model name (if not already selected). The Brother Status Monitor screen appears. 8 1 2 1 Troubleshooting Click to access the Status Monitor troubleshooting website. 2 Visit the Genuine Supplies website Click to get immediate notification of the following: Double-click the (Status Monitor...
...) on your desktop, and then click the drop-down list and select your model name (if not already selected). The Brother Status Monitor screen appears. 8 1 2 1 Troubleshooting Click to access the Status Monitor troubleshooting website. 2 Visit the Genuine Supplies website Click to get immediate notification of the following: Double-click the (Status Monitor...
Users Guide
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If this happens, your Brother machine. Error and Maintenance Messages (For ADS-2800W / ADS-3600W) 10 10 As with any sophisticated office product, errors may encounter when using your machine identifies the error or required routine maintenance and displays the appropriate message. If you may occur and supplies must be replaced. 10 Troubleshooting 10 Overview 10...
If this happens, your Brother machine. Error and Maintenance Messages (For ADS-2800W / ADS-3600W) 10 10 As with any sophisticated office product, errors may encounter when using your machine identifies the error or required routine maintenance and displays the appropriate message. If you may occur and supplies must be replaced. 10 Troubleshooting 10 Overview 10...
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Troubleshooting Error message Check Connection Out of your documents. Set resolution setting or file size smaller. This machine is not The machine is full. Replace ... if you do one of the following : Press any button (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). Turn the machine off and then on page ii). Action Connect the machine to your computer, and then try to your Brother dealer or Brother Customer Service (see For Customer Service on , and then try again...
Troubleshooting Error message Check Connection Out of your documents. Set resolution setting or file size smaller. This machine is not The machine is full. Replace ... if you do one of the following : Press any button (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). Turn the machine off and then on page ii). Action Connect the machine to your computer, and then try to your Brother dealer or Brother Customer Service (see For Customer Service on , and then try again...
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..., press any button (ADS-2400N / ADS-3000N) or 10 Close (ADS-2800W / ADS-3600W) and then do the following: The settings are not set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as possible. Troubleshooting Error message Cause Action ...is inserted in Document Jam on page 234. Clean the Pick Up Roller and Reverse Roller. Press any button (ADS-2400N / ADS-3000N) or Close (ADS-2800W / ADS-3600W), and then do one of the following : Turn off and then USB port. See Clean the Scanner ...
..., press any button (ADS-2400N / ADS-3000N) or 10 Close (ADS-2800W / ADS-3600W) and then do the following: The settings are not set to Auto and you are scanning a document that contains multiple page sizes, insert narrow pages straight and as possible. Troubleshooting Error message Cause Action ...is inserted in Document Jam on page 234. Clean the Pick Up Roller and Reverse Roller. Press any button (ADS-2400N / ADS-3000N) or Close (ADS-2800W / ADS-3600W), and then do one of the following : Turn off and then USB port. See Clean the Scanner ...
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...Delete the shortcut first, and then try again. Change the file name. Scheduled Maintenance alert Periodic maintenance is too long. ADS-3000N) or (ADS-2800W / ADS-3600W) and then do one of shortcuts Delete unnecessary shortcuts, and then try again. See Scan Documents to an FTP Server on..., and then try again. Configure the settings under Signed PDF in the Administrator tab in Web Based Management. has been reached. Troubleshooting Error message Cause Action File Name Cannot Be Used The maximum sequential number 99 Press any button (see File Name Cannot Be Used...
...Delete the shortcut first, and then try again. Change the file name. Scheduled Maintenance alert Periodic maintenance is too long. ADS-3000N) or (ADS-2800W / ADS-3600W) and then do one of shortcuts Delete unnecessary shortcuts, and then try again. See Scan Documents to an FTP Server on..., and then try again. Configure the settings under Signed PDF in the Administrator tab in Web Based Management. has been reached. Troubleshooting Error message Cause Action File Name Cannot Be Used The maximum sequential number 99 Press any button (see File Name Cannot Be Used...
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Remove any paper from the ADF that is not jammed. 2 Open the Front Cover by pressing the Cover Release Lever a. 1 3 Pull the jammed document out of the machine. 10 NOTE Check for ripped paper inside the machine. 4 Close the Front Cover. 234 Troubleshooting Document Jam 10 Documents can jam in the ADF unit if they are not inserted or fed correctly, if they are too long, or if multiple pages were fed at the same time (multifeed). Follow the steps below to clear a document jam. 1 Take out any paper scraps you find inside the machine.
Remove any paper from the ADF that is not jammed. 2 Open the Front Cover by pressing the Cover Release Lever a. 1 3 Pull the jammed document out of the machine. 10 NOTE Check for ripped paper inside the machine. 4 Close the Front Cover. 234 Troubleshooting Document Jam 10 Documents can jam in the ADF unit if they are not inserted or fed correctly, if they are too long, or if multiple pages were fed at the same time (multifeed). Follow the steps below to clear a document jam. 1 Take out any paper scraps you find inside the machine.
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... Reverse Roller with a soft lint-free cloth moistened with water, and then put the Reverse Roller back into the machine. Troubleshooting 5 Press any paper from the machine (ADS-2800W / ADS-3600W) Confirm the following : • Close the Front Cover properly by pushing it gently in the center. • ... scan from your PC • See Change Scan Settings (ControlCenter4) (Windows ®) on page 99 • See Change Scan Button Settings from Brother iPrint&Scan (Mac) on page 106 When you scan from the ADF before closing the Front Cover. To avoid future document jams...
... Reverse Roller with a soft lint-free cloth moistened with water, and then put the Reverse Roller back into the machine. Troubleshooting 5 Press any paper from the machine (ADS-2800W / ADS-3600W) Confirm the following : • Close the Front Cover properly by pushing it gently in the center. • ... scan from your PC • See Change Scan Settings (ControlCenter4) (Windows ®) on page 99 • See Change Scan Button Settings from Brother iPrint&Scan (Mac) on page 106 When you scan from the ADF before closing the Front Cover. To avoid future document jams...
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... driver has not been chosen as the primary source in your machine, check the chart below and follow the troubleshooting tips. Make sure the Brother TWAIN driver is a problem with your scanning application. You can correct most problems yourself. For example, a Legal...scanner resolution. When Scan Size is too low. Troubleshooting Operational and Software Difficulties 10 IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips, visit support.brother.com Using non-Brother supplies may affect the scan quality, hardware performance, ...
... driver has not been chosen as the primary source in your machine, check the chart below and follow the troubleshooting tips. Make sure the Brother TWAIN driver is a problem with your scanning application. You can correct most problems yourself. For example, a Legal...scanner resolution. When Scan Size is too low. Troubleshooting Operational and Software Difficulties 10 IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips, visit support.brother.com Using non-Brother supplies may affect the scan quality, hardware performance, ...
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... a time. There are not adjusted to the center of the machine as close the Reverse Roller Cover. See Acceptable Documents on page 51. 237 Troubleshooting Difficulty Cause Suggestions The scanned image is skewed. The Paper Guides are foreign objects in the ADF. The resolution is not suitable for your...
... a time. There are not adjusted to the center of the machine as close the Reverse Roller Cover. See Acceptable Documents on page 51. 237 Troubleshooting Difficulty Cause Suggestions The scanned image is skewed. The Paper Guides are foreign objects in the ADF. The resolution is not suitable for your...
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Troubleshooting Difficulty Cause Suggestions The order of the output The Output Tray has been ...that is not a blank page is lower. 238 NOTE The length of the document. If you scan continuously, the internal temperature of the Reverse Roller with a soft lint-free cloth moistened with water, and then attach the Reverse Roller in...being scanned. The document is too light. Skip Blank Page is normal and you scan continuously, the internal temperature of document being scanned. The settings are dark. The machine has entered Motor Save mode. Do one of the following...
Troubleshooting Difficulty Cause Suggestions The order of the output The Output Tray has been ...that is not a blank page is lower. 238 NOTE The length of the document. If you scan continuously, the internal temperature of the Reverse Roller with a soft lint-free cloth moistened with water, and then attach the Reverse Roller in...being scanned. The document is too light. Skip Blank Page is normal and you scan continuously, the internal temperature of document being scanned. The settings are dark. The machine has entered Motor Save mode. Do one of the following...
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...not selected for Auto Start Scan (the 9th Shortcut tab). A multifeed occurs. Cannot scan. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 60), and then try again. Cannot find how to an option other than Auto. Load your document ...Scan in the task tray, click (Brother Utilities) on page 9. Troubleshooting Difficulty Cause Suggestions Cannot scan a long document. If you can select Long Paper for the document size. Cannot scan a thick card successfully. Card materials and environment are incorrect. start . (ADS-2800W/ ADS-3600W) The settings for Auto Start...
...not selected for Auto Start Scan (the 9th Shortcut tab). A multifeed occurs. Cannot scan. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 60), and then try again. Cannot find how to an option other than Auto. Load your document ...Scan in the task tray, click (Brother Utilities) on page 9. Troubleshooting Difficulty Cause Suggestions Cannot scan a long document. If you can select Long Paper for the document size. Cannot scan a thick card successfully. Card materials and environment are incorrect. start . (ADS-2800W/ ADS-3600W) The settings for Auto Start...
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See Set Up the Brother Machine from Your Computer on page 203. Wait until scanning has finished and try again. Connect the machine to your computer. An ... machine is processing. The machine is not connected to scan from the Control Panel of the machine. (ADS-2400N / ADS-3000N) Cannot save the settings in Remote Setup or Web Based Management. Troubleshooting Difficulty Cannot find how to configure the settings to your computer, and then try again. Clear all errors...
See Set Up the Brother Machine from Your Computer on page 203. Wait until scanning has finished and try again. Connect the machine to your computer. An ... machine is processing. The machine is not connected to scan from the Control Panel of the machine. (ADS-2400N / ADS-3000N) Cannot save the settings in Remote Setup or Web Based Management. Troubleshooting Difficulty Cannot find how to configure the settings to your computer, and then try again. Clear all errors...
Users Guide
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... function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software. See Troubleshooting in the Network User's Guide. Check the wireless network settings. (ADS-2800W / ADS-3600W) See Troubleshooting in the Network User's Guide. Troubleshooting Network Difficulties 10 Difficulty Suggestions Cannot scan over the network. The network scanning feature does not...
... function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software. See Troubleshooting in the Network User's Guide. Check the wireless network settings. (ADS-2800W / ADS-3600W) See Troubleshooting in the Network User's Guide. Troubleshooting Network Difficulties 10 Difficulty Suggestions Cannot scan over the network. The network scanning feature does not...
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...machine is in Sleep Time (power save mode). (ADS-2800W / ADS-3600W) The machine is in within Turn off the machine, wait 60 seconds, and then 60 seconds after pulling out the plug. The machine is not turned on. Start the ControlCenter application. 2. Troubleshooting Difficulty Suggestions How to the computer and turn on.... Load your document. Touch the screen. Touch IC Card to the computer. Connect the machine to check the machine's IP (ADS-2400N / ADS-3000N) address. (ADS-2400N / ADS-3000N) 1. Click the Device Settings tab. 3.
...machine is in Sleep Time (power save mode). (ADS-2800W / ADS-3600W) The machine is in within Turn off the machine, wait 60 seconds, and then 60 seconds after pulling out the plug. The machine is not turned on. Start the ControlCenter application. 2. Troubleshooting Difficulty Suggestions How to the computer and turn on.... Load your document. Touch the screen. Touch IC Card to the computer. Connect the machine to check the machine's IP (ADS-2400N / ADS-3000N) address. (ADS-2400N / ADS-3000N) 1. Click the Device Settings tab. 3.
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Troubleshooting Machine Information 10 Check the Serial Number (ADS-2400N / ADS-3000N) 10 1 Start the application. Windows ® a Click the (ControlCenter4) icon in the task tray and select Open from the menu. c Click the Remote Setup button. 10 243 The ControlCenter4 window appears. b Click the Device Settings tab (the example below uses Home Mode).
Troubleshooting Machine Information 10 Check the Serial Number (ADS-2400N / ADS-3000N) 10 1 Start the application. Windows ® a Click the (ControlCenter4) icon in the task tray and select Open from the menu. c Click the Remote Setup button. 10 243 The ControlCenter4 window appears. b Click the Device Settings tab (the example below uses Home Mode).
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Troubleshooting NOTE If using Advanced Mode, click the (Settings) icon to your model's Downloads page on the Brother Solutions Center at 10 support.brother.com and download Remote Setup from Utilities. • Remote Setup for Mac supports USB connections only. • Remote Setup for Mac supports macOS 10.13 or earlier. 2 The Remote Setup window appears. 244 NOTE • To use Remote Setup, go to access Device Settings. Macintosh a In the Finder menu bar, click Go > Applications > Brother. b Double-click the Remote Setup icon.
Troubleshooting NOTE If using Advanced Mode, click the (Settings) icon to your model's Downloads page on the Brother Solutions Center at 10 support.brother.com and download Remote Setup from Utilities. • Remote Setup for Mac supports USB connections only. • Remote Setup for Mac supports macOS 10.13 or earlier. 2 The Remote Setup window appears. 244 NOTE • To use Remote Setup, go to access Device Settings. Macintosh a In the Finder menu bar, click Go > Applications > Brother. b Double-click the Remote Setup icon.
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in the left navigation pane. WLAN Enable/Disable (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Network. 3 Press WLAN. 4 Press a or b to display WLAN Enable. 5 Press WLAN Enable. 6 Press On (or Off). 10 10 10 245 The Touchscreen displays the machine's serial number. Check the Serial Number (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Machine Info. 3 Press Serial No. The window displays the Serial No. (the example below uses Windows ®). Troubleshooting 3 Select Machine Info.
in the left navigation pane. WLAN Enable/Disable (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Network. 3 Press WLAN. 4 Press a or b to display WLAN Enable. 5 Press WLAN Enable. 6 Press On (or Off). 10 10 10 245 The Touchscreen displays the machine's serial number. Check the Serial Number (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Machine Info. 3 Press Serial No. The window displays the Serial No. (the example below uses Windows ®). Troubleshooting 3 Select Machine Info.