Acer Aspire 5810T / 5810TG Series Service Guide
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NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the accomplishment of procedures. IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any damage that appear on screen. Alerts you to do specific actions relevant to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the accomplishment of procedures. IV Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any damage that appear on screen. Alerts you to do specific actions relevant to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
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... 81 Post Code Table 82 Index of Symptom-to-FRU Errors 85 Intermittent Problems 89 Undetermined Problems 90 Connector Locations 91 Top and Bottom Views 91 Aspire 5810T/5810TZ/5410T Top View 91 Aspire 5810T/5810TZ/5410T Bottom View 92 Aspire 5810TG Top View 93 Aspire 5810TG Bottom View 94 Clearing Password Check and BIOS Recovery 95 BIOS...
... 81 Post Code Table 82 Index of Symptom-to-FRU Errors 85 Intermittent Problems 89 Undetermined Problems 90 Connector Locations 91 Top and Bottom Views 91 Aspire 5810T/5810TZ/5410T Top View 91 Aspire 5810T/5810TZ/5410T Bottom View 92 Aspire 5810TG Top View 93 Aspire 5810TG Bottom View 94 Clearing Password Check and BIOS Recovery 95 BIOS...
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...System Utilities BIOS Setup Utility The BIOS Setup Utility is set the parameter to "enabled". Press F2 to Chapter 4 Troubleshooting when problem arises. Your computer is already properly configured and optimized, and you want to change boot device without entering BIOS Setup Utility, ...refer to enter setup. Press during POST (when "Press to run Setup. The default parameter of screen). However, if you encounter configuration problems, you may need to enter Setup" message is prompted on the bottom of F12 Boot Menu is a hardware configuration program built into your ...
...System Utilities BIOS Setup Utility The BIOS Setup Utility is set the parameter to "enabled". Press F2 to Chapter 4 Troubleshooting when problem arises. Your computer is already properly configured and optimized, and you want to change boot device without entering BIOS Setup Utility, ...refer to enter setup. Press during POST (when "Press to run Setup. The default parameter of screen). However, if you encounter configuration problems, you may need to enter Setup" message is prompted on the bottom of F12 Boot Menu is a hardware configuration program built into your ...
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Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 36 Chapter 2 Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. Select "2" 3. See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1.
Remove HDD and BIOS Passwords This section teaches you how to solve HDD password locked problem, you key in the wrong HDD password thrice, "HDD password error code" will appear on the screen. Key in "0KJFN42" or "UVEIQ96" as your HDD user password. 36 Chapter 2 Choose one of the uppercase strings • Reboot the system and key in "hdd_pw 15494 0" 2. Select "2" 3. See the image below. • If you need to remove HDD password: Remove HDD Password • If you can run HDD_PW.EXE 1.
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Chapter 2 37 Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Remove BIOS Password • If you can run BIOS_PW.EXE 1. Key in "qjjg9vy" or "07yqmjd" as your BIOS user password.
Chapter 2 37 Choose one upper-case string • Reboot the system and key in "bios_pw 14452 0" 2. See the image below. • If you need to solve BIOS password locked problem, you key in wrong Supervisor Password for three time, "System Disabled" would display on the screen. Remove BIOS Password • If you can run BIOS_PW.EXE 1. Key in "qjjg9vy" or "07yqmjd" as your BIOS user password.
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... system responses. 1. Verify the symptoms by repeating the same operation. 3. No beep or error codes are intended to test only Acer products. See "Undetermined Problems" on page 82. See "Post Code Table" on page 90. Use the following procedure as possible. 2. LCD display... diagnostic tests are indicated. POST detects an error and displayed messages on .) POST does not complete. Symptoms cannot be re-created (intermittent problems). Use the customer-reported symptoms and go on or stay on screen. Symptoms (Verified) Power failure. (The power indicator does not go...
... system responses. 1. Verify the symptoms by repeating the same operation. 3. No beep or error codes are intended to test only Acer products. See "Undetermined Problems" on page 82. See "Post Code Table" on page 90. Use the following procedure as possible. 2. LCD display... diagnostic tests are indicated. POST detects an error and displayed messages on .) POST does not complete. Symptoms cannot be re-created (intermittent problems). Use the customer-reported symptoms and go on or stay on screen. Symptoms (Verified) Power failure. (The power indicator does not go...
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... passed as the program runs to fail. External Optical Disk Drive Check Do the following to isolate the problem to CD-ROM Test. 3. If the tests detect a keyboard problem, do the following one label attached to it . System Check Procedures External Diskette Drive Check Do the ...following to isolate the problem to correct the problem. A write-enabled, diagnostic diskette is correct, run the Keyboard Test. Replace the ...
... passed as the program runs to fail. External Optical Disk Drive Check Do the following to isolate the problem to CD-ROM Test. 3. If the tests detect a keyboard problem, do the following one label attached to it . System Check Procedures External Diskette Drive Check Do the ...following to isolate the problem to correct the problem. A write-enabled, diagnostic diskette is correct, run the Keyboard Test. Replace the ...
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... the instructions in the test items. 4. Remove the battery pack. 2. q If the voltage is within the range, do not work , see "Undetermined Problems" on page 90. NOTE: An audible noise from the computer and measure the output voltage at the plug of the power adapter cable. If you.... 3. If the power-on the screen, or hang the system. 1. Disconnect the power adapter and install the charged battery pack; q If the problem is supplied by the battery pack. If the voltage is supplied. 3. Connect the power adapter and check that power is not correct, replace the power...
... the instructions in the test items. 4. Remove the battery pack. 2. q If the voltage is within the range, do not work , see "Undetermined Problems" on page 90. NOTE: An audible noise from the computer and measure the output voltage at the plug of the power adapter cable. If you.... 3. If the power-on the screen, or hang the system. 1. Disconnect the power adapter and install the charged battery pack; q If the problem is supplied by the battery pack. If the voltage is supplied. 3. Connect the power adapter and check that power is not correct, replace the power...
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... board. If the battery status indicator does not light up, remove the battery pack and let it return to correct the problem. After you identify first the problem is still less than 50% of time. 80 Chapter 4 If the charge indicator still does not light up , replace ...necessary if the pointer movement stops in control Panel 2. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. In Power Meter, confirm that has less than 7.5 Vdc after recharging, replace the battery. Remove the battery pack and measure the voltage between ...
... board. If the battery status indicator does not light up, remove the battery pack and let it return to correct the problem. After you identify first the problem is still less than 50% of time. 80 Chapter 4 If the charge indicator still does not light up , replace ...necessary if the pointer movement stops in control Panel 2. This self-acting pointer movement can occur when a slight, steady pressure is not a hardware problem. In Power Meter, confirm that has less than 7.5 Vdc after recharging, replace the battery. Remove the battery pack and measure the voltage between ...
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...Some of them display information about a hardware device, e.g., the amount of the error messages occur during POST. Chapter 4 81 Others may indicate a problem with a device, such as the way it has been configured. Do not replace a non-defective FRU. NOTE: If the system fails after you ...Messages The POST error message index lists the error message and their possible causes. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. NOTE: Most of memory installed. The following lists the error messages that the...
...Some of them display information about a hardware device, e.g., the amount of the error messages occur during POST. Chapter 4 81 Others may indicate a problem with a device, such as the way it has been configured. Do not replace a non-defective FRU. NOTE: If the system fails after you ...Messages The POST error message index lists the error message and their possible causes. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. NOTE: Most of memory installed. The following lists the error messages that the...
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... System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Disk (S4)" on page 24. Printer driver Printer cable Printer...
... System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Action in the Devices Configuration" of BIOS Setup Utility is set to Disk (S4)" on page 24. Printer driver Printer cable Printer...
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Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly. Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Action in this list and the problem remains, see "Undetermined Problems" on page 90. 88 Chapter 4
Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly. Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Action in this list and the problem remains, see "Undetermined Problems" on page 90. 88 Chapter 4
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... are no error is detected, do not replace any error is detected, replace the FRU. If no more errors. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. If any FRU. 3. Rerun the test to... verify that have nothing to do the following: 1. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. Chapter 4...
... are no error is detected, do not replace any error is detected, replace the FRU. If no more errors. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. If any FRU. 3. Rerun the test to... verify that have nothing to do the following: 1. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. Chapter 4...
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... not replace a non-defective FRU: q System board q LCD assembly 90 Chapter 4 Visually check them for damage. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive ...Module q PC Cards 4. If any problems are incorrect, whether a short circuit is suspected, or whether the system is operating ...
... not replace a non-defective FRU: q System board q LCD assembly 90 Chapter 4 Visually check them for damage. If the problem remains, replace the following devices: q Non-Acer devices q Printer, mouse, and other external devices q Battery pack q Hard disk drive q DIMM q CD-ROM/Diskette drive ...Module q PC Cards 4. If any problems are incorrect, whether a short circuit is suspected, or whether the system is operating ...
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and password. Appendix C 133 However some information sources will require a user i.d. These can download information on all of Acer's Notebook, Desktop and Server models including: q Service guides for all models q User's manuals q Training materials q Bios updates q Software utilities q Spare parts lists q TABs (...telephone, fax and email contacts for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of all your local Acer branch office. In the Technical Information section you need them.
and password. Appendix C 133 However some information sources will require a user i.d. These can download information on all of Acer's Notebook, Desktop and Server models including: q Service guides for all models q User's manuals q Training materials q Bios updates q Software utilities q Spare parts lists q TABs (...telephone, fax and email contacts for ways to optimize and improve our services, so if you have included an Acrobat File to facilitate the problem-free downloading of all your local Acer branch office. In the Technical Information section you need them.
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... Recovery by Crisis Disk 96 steps 96 BIOS Recovery Hotkey 96 BIOS Utility 25-35 Flash 35 Navigating 26 Button eject 5 button / indicator 5 button/indicator Acer PowerSmart 5 Backup 5 C Clearing BIOS Password steps 96 compartment memory 10 Connector Locations 91 cooling fan 10 Core logic 19 CPU core voltage 19 CPU Fan... 15 volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 5, 11 WLANG/3G 11 indicator optical disk access 8 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 89 135
... Recovery by Crisis Disk 96 steps 96 BIOS Recovery Hotkey 96 BIOS Utility 25-35 Flash 35 Navigating 26 Button eject 5 button / indicator 5 button/indicator Acer PowerSmart 5 Backup 5 C Clearing BIOS Password steps 96 compartment memory 10 Connector Locations 91 cooling fan 10 Core logic 19 CPU core voltage 19 CPU Fan... 15 volume down 15 volume up 15 Hot Keys 13, 15 I Indicator battery 11 HDD 5, 11 WLANG/3G 11 indicator optical disk access 8 Indicator/button Acer PowerSmart key 11 backup key 11 power 11 Indicators 11 Intermittent Problems 89 135