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Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. IV NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
Alerts you to do specific actions relevant to the accomplishment of additional information related to any damage that appear on screen. IV NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of procedures. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
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... Error Message 111 Intermittent Problems 115 Undetermined Problems 116 Jumper and Connector Locations 117 Top View 117 Bottom View 118 Clearing Password Check and BIOS Recovery 119 Clearing Password Check 119 BIOS Recovery by Crisis Disk 120 FRU (Field Replaceable Unit) List 121 Aspire 2920/2920Z/2420 Exploded Diagram 122 Aspire 2920/2920Z/2420 Series 130...
... Error Message 111 Intermittent Problems 115 Undetermined Problems 116 Jumper and Connector Locations 117 Top View 117 Bottom View 118 Clearing Password Check and BIOS Recovery 119 Clearing Password Check 119 BIOS Recovery by Crisis Disk 120 FRU (Field Replaceable Unit) List 121 Aspire 2920/2920Z/2420 Exploded Diagram 122 Aspire 2920/2920Z/2420 Series 130...
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... device without entering BIOS Setup Utility, please set to run Setup. However, if you encounter configuration problems, you want to "enabled". Press F2 to Chapter 4 Troubleshooting when problem arises. Information Phoenix TrustedCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0... XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 2XXX Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-...
... device without entering BIOS Setup Utility, please set to run Setup. However, if you encounter configuration problems, you want to "enabled". Press F2 to Chapter 4 Troubleshooting when problem arises. Information Phoenix TrustedCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0... XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 2XXX Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-...
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Select "2" 3. Choose one upper-case string Chapter 2 51 K If you need to solve HDD password locked problem, you key in "unlock6 03567 00"" 2. Removing HDD Utility This section provide you with removing HDD method: Remove HDD Password: K If you can run unlock6.exe 1. See the image below. Key in wrong HDD password for three time, "HDD password error code" would display on the screen.
Select "2" 3. Choose one upper-case string Chapter 2 51 K If you need to solve HDD password locked problem, you key in "unlock6 03567 00"" 2. Removing HDD Utility This section provide you with removing HDD method: Remove HDD Password: K If you can run unlock6.exe 1. See the image below. Key in wrong HDD password for three time, "HDD password error code" would display on the screen.
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...116 POST detects an error and displayed messages on page 99. LCD display problems "Power-On Self-Test (POST) Error or others). POST does not complete. Verify the symptoms by attempting to test only Acer products. Chapter 4 Troubleshooting Use the following table with the verified symptom ...to determine which page to go to "Power-On Self-Test (POST) Error Message" on page 102 "Intermittent Problems" on page 115 "Undetermined Problems" on page 116 Chapter 4 97 Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
...116 POST detects an error and displayed messages on page 99. LCD display problems "Power-On Self-Test (POST) Error or others). POST does not complete. Verify the symptoms by attempting to test only Acer products. Chapter 4 Troubleshooting Use the following table with the verified symptom ...to determine which page to go to "Power-On Self-Test (POST) Error Message" on page 102 "Intermittent Problems" on page 115 "Undetermined Problems" on page 116 Chapter 4 97 Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
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...CD-ROM. Follow the instructions in the message window. Replace the external diskette drive/CD-ROM module. 3. Do the following to isolate the problem to a controller, driver, or diskette. Boot from the diagnostics diskette and start the diagnostics program. 2. Reconnect the external diskette drive/CD-...Do the following to select the test device: 1. A write-enabled, diagnostic diskette is passed when the program runs to correct the problem. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the main board. Make sure that the flexible cable extending from the...
...CD-ROM. Follow the instructions in the message window. Replace the external diskette drive/CD-ROM module. 3. Do the following to isolate the problem to a controller, driver, or diskette. Boot from the diagnostics diskette and start the diagnostics program. 2. Reconnect the external diskette drive/CD-...Do the following to select the test device: 1. A write-enabled, diagnostic diskette is passed when the program runs to correct the problem. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the main board. Make sure that the flexible cable extending from the...
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Press F2 in the message window. Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. then check that the .... Follow the instructions in the test items. 4. Disconnect the power adapter and install the charged battery pack; Go to main board. 2. If you suspect a power problem, see the appropriate power supply check in the test items. 3. Memory check Memory errors might stop system operations, show error messages on the screen, or...
Press F2 in the message window. Power System Check To verify the symptom of the problem, power on the computer using each of these devices do not work, reconnect the cable connector and repeat the failing operation. then check that the .... Follow the instructions in the test items. 4. Disconnect the power adapter and install the charged battery pack; Go to main board. 2. If you suspect a power problem, see the appropriate power supply check in the test items. 3. Memory check Memory errors might stop system operations, show error messages on the screen, or...
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... the output voltage at the plug of the power adapter for correct continuity and installation. 4. See the following : K Replace the System board. K If the problem is not correct, go to +20.5V Pin 2: 0V, Ground 1. K If the voltage is not corrected, see "Check the Battery Pack" on page 101.... 100 Chapter 4 If the operational charge does not work, see "Undetermined Problems" on indicator does not light up, check the power cord of the power adapter cable. If the voltage is within the range, do the following...
... the output voltage at the plug of the power adapter for correct continuity and installation. 4. See the following : K Replace the System board. K If the problem is not correct, go to +20.5V Pin 2: 0V, Ground 1. K If the voltage is not corrected, see "Check the Battery Pack" on page 101.... 100 Chapter 4 If the operational charge does not work, see "Undetermined Problems" on indicator does not light up, check the power cord of the power adapter cable. If the voltage is within the range, do the following...
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...pointer drifts on recharging or discharging. Re-install the battery pack. Do not replace a non-defective FRU: 1. After you identify first the problem is applied to the touchpad pointer. This symptom is still less than 50% of time. Check out the Power Management in the computer. ...adapter. 4. From Hardware: 1. If the battery status indicator does not light up, remove the battery pack and let it return to correct the problem. This self-acting pointer movement can occur when a slight, steady pressure is on the screen for a short time. No service actions are correct....
...pointer drifts on recharging or discharging. Re-install the battery pack. Do not replace a non-defective FRU: 1. After you identify first the problem is applied to the touchpad pointer. This symptom is still less than 50% of time. Check out the Power Management in the computer. ...adapter. 4. From Hardware: 1. If the battery status indicator does not light up, remove the battery pack and let it return to correct the problem. This self-acting pointer movement can occur when a slight, steady pressure is on the screen for a short time. No service actions are correct....
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...by function. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. ...102 Chapter 4 If the symptom is listed first. Others may indicate a problem with a device, such as the way it has been configured. The following lists the error messages that the BIOS displays on page 116. Do not...
...by function. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. ...102 Chapter 4 If the symptom is listed first. Others may indicate a problem with a device, such as the way it has been configured. The following lists the error messages that the BIOS displays on page 116. Do not...
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... system doesn't resume from standby mode after opening the LCD. The system doesn't resume from hibernation mode. USB does not work correctly Print problems. Serial or parallel port device problems. Action in Windows doesn't go higher than 90%. Battery pack System board Reconnect hard disk/CD-ROM drives. Press Fn+F5, LCD...
... system doesn't resume from standby mode after opening the LCD. The system doesn't resume from hibernation mode. USB does not work correctly Print problems. Serial or parallel port device problems. Action in Windows doesn't go higher than 90%. Battery pack System board Reconnect hard disk/CD-ROM drives. Press Fn+F5, LCD...
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Action in this list and the problem remains, see "Undetermined Problems" on page 116. 114 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
Action in this list and the problem remains, see "Undetermined Problems" on page 116. 114 Chapter 4 Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work . Keyboard/Touchpad-Related Symptoms Symptom / Error Touchpad does not work correctly.
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... be considered only when a recurring problem exists. If no more errors. If any error is detected, do not replace any FRU. 3. Chapter 4 115 Run the advanced diagnostic test for the system ... be caused by a variety of reasons that have nothing to verify that there are no error is detected, replace the FRU. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
... be considered only when a recurring problem exists. If no more errors. If any error is detected, do not replace any FRU. 3. Chapter 4 115 Run the advanced diagnostic test for the system ... be caused by a variety of reasons that have nothing to verify that there are no error is detected, replace the FRU. When analyzing an intermittent problem, do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors.
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... find the failing FRU. 7. Visually check them for damage. Remove or disconnect all attached devices are supported by the computer. If the problem remains, replace the following devices: K Non-Acer devices K Printer, mouse, and other external devices K Battery pack K Hard disk drive K DIMM K CD-ROM/Diskette drive Module K PC Cards 4. Do not...
... find the failing FRU. 7. Visually check them for damage. Remove or disconnect all attached devices are supported by the computer. If the problem remains, replace the following devices: K Non-Acer devices K Printer, mouse, and other external devices K Battery pack K Hard disk drive K DIMM K CD-ROM/Diskette drive Module K PC Cards 4. Do not...
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..., so if you need them. However some information sources will require a user i.d. We are always looking for ways to facilitate the problem-free downloading of our technical material. Appendix C 157 Acer's Website offers you convenient and valuable support resources whenever you have any suggestions or comments, please do not hesitate to communicate...
..., so if you need them. However some information sources will require a user i.d. We are always looking for ways to facilitate the problem-free downloading of our technical material. Appendix C 157 Acer's Website offers you convenient and valuable support resources whenever you have any suggestions or comments, please do not hesitate to communicate...
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... FRU (Field Replaceable Unit) List 121 H Hard disk 31 Hard Disk Drive Module 61 HDD 31 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 9 Intermittent Problems 115 internal mic and web camera 94 inverter board 90 J Jumper and Connector Locations 117 Top View 117 K Keyboard 35, 69 Keyboard or Auxiliary Input...
... FRU (Field Replaceable Unit) List 121 H Hard disk 31 Hard Disk Drive Module 61 HDD 31 Hibernation mode hotkey 14 Hot Keys 12 I Indicators 9 Intermittent Problems 115 internal mic and web camera 94 inverter board 90 J Jumper and Connector Locations 117 Top View 117 K Keyboard 35, 69 Keyboard or Auxiliary Input...
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... System Memory 30 System Utilities 39 T Test Compatible Components 153 Top 117 Touch Pad Board 78 touchpad hotkey 14 Touchpad Check 101 Troubleshooting 97 U Undetermined Problems 116 utility BIOS 39-50 W Windows 2000 Environment Test 154 WLAN Board 60
... System Memory 30 System Utilities 39 T Test Compatible Components 153 Top 117 Touch Pad Board 78 touchpad hotkey 14 Touchpad Check 101 Troubleshooting 97 U Undetermined Problems 116 utility BIOS 39-50 W Windows 2000 Environment Test 154 WLAN Board 60
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...ITW passport comes with our offices worldwide. If the country you are required to provide the following information available when you call Acer for online service, and please be at your computer when you can reduce the amount of mind when traveling. English 42 Requesting... service International Travelers Warranty (ITW) Your computer is in this passport thoroughly. Place your problems efficiently. You are traveling in does not have the following information: Name Address Telephone number Machine and model type Serial number ...
...ITW passport comes with our offices worldwide. If the country you are required to provide the following information available when you call Acer for online service, and please be at your computer when you can reduce the amount of mind when traveling. English 42 Requesting... service International Travelers Warranty (ITW) Your computer is in this passport thoroughly. Place your problems efficiently. You are traveling in does not have the following information: Name Address Telephone number Machine and model type Serial number ...
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... 71 BIOS utility The BIOS utility is already properly configured and optimized, and you may need to set this feature. However, if you encounter configuration problems, you do not need to run this utility. To activate the BIOS utility, press during the POST; Boot sequence To set a password on boot: and...
... 71 BIOS utility The BIOS utility is already properly configured and optimized, and you may need to set this feature. However, if you encounter configuration problems, you do not need to run this utility. To activate the BIOS utility, press during the POST; Boot sequence To set a password on boot: and...
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... Contact your dealer or an authorized service center. The following table lists the error messages in the BIOS utility to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. 77 English Troubleshooting This chapter... shows you how to more serious problems require opening up the computer. Solutions to deal with the recommended course of action. See "Requesting service" on page 42. Disk boot ...
... Contact your dealer or an authorized service center. The following table lists the error messages in the BIOS utility to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. 77 English Troubleshooting This chapter... shows you how to more serious problems require opening up the computer. Solutions to deal with the recommended course of action. See "Requesting service" on page 42. Disk boot ...