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Samsung UN55J620DAF Support Question

Samsung UN55J620DAF Support Question

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Question posted by biznewsman on December 3rd, 2015

Does This Model Support Audio Return Channel, Or Arc?

I just bought this TV and hooked it up to my Onkyo NR636 receiver and sound system. It all works well except for the SmartHub. Video for the programming there -- Netflix, etc. -- shows up just fine, but the sound continues to come from the cable TV programming. Onkyo supports ARC, which should rectify this problem, but there's nothing on the TV to indicate that either of the two HDMI ports are ARC-capable. I called Samsung, and the tech folks said all the HDMI ports on their Smart TVs are ARC compatible. Even so, I saw nothing in the menu indicating that. Apparently, I may have to buy an optical audio cable, and there's no guarantee that will work.

Current Answers

Answer #1: Posted by biznewsman on December 7th, 2015 5:54 PM
This answer was accepted by the poster of the original question.
biznewsman

Member since:
December 3rd, 2015

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After many calls to many places, it turns out that this new model Samsung HDTV has two HDMI ports, and neither supports ARC. The optical cable works.

Answer #2: Posted by waelsaidani1 on December 3rd, 2015 10:45 PM
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797
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Samsung TV supports ARC (Audio Return Channel) functions via HDMI cable. ARC enables the output of digital sound using just an HDMI cable. However, ARC is only available through an HDMI (ARC) port and only when the TV is connected to an ARC-enabled AV receiver. Connect an HDMI cable to the TV's HDMI (ARC) port and the device's HDMI output connector.

Related Samsung UN55J620DAF Manual Pages

User Manual - Page 3

... Adding Information to the Panel Screen 31 Resetting Smart Hub's First Screen Using Smart Hub with Soccer Mode 73 Enabling Soccer Mode TV-Viewing Support Features 74 Showing Captions 76 Enabling the Audio Guide for the Video Description 76 PIP Broadcast Viewing 77 Scanning for Available Channels 77 Selecting the Broadcast Audio Language 78 Fine-Tuning the Screen 78...
User Manual - Page 4

... Off) 86 Resetting the Picture Mode Settings Changing the Sound Mode and Using Sound Effects 87 Choosing the Right Sound Mode for the Environment 88 Using Sound Effects Sound Support Functions 88 Selecting Speakers 89 Designating the TV's Installation Type 89 Enabling Digital Audio Output 89 Resetting All Sound Settings General Setting the Time and Using the Timer 90...
User Manual - Page 5

... is a problem with the picture 107 Testing the Picture I can 't connect to reset the TV. Troubleshooting Getting Support 105 Support through Remote Management 106 Finding the Information You Need for Video Signals License Glossary I can 't hear the sound clearly 109 Testing the Sound There is a problem with the broadcast. I am having trouble launching/using apps. My...
User Manual - Page 7

.... "" Some HDMI cables and devices may not be compatible with the TV due to select the connected external device. "" This TV does not support HDMI Ethernet Channel. Refer to the diagram and connect the HDMI cable to the video device's HDMI output connector and the TV's HDMI input connector. HDMI Connection The following types of HDMI...
User Manual - Page 11

... the diagram and connect an audio cable to the same router or AP. To use the TV as a Computer Monitor ●● Connect through the HDMI Port using an HDMI cable. Quickly access photo, video, and music files saved on the TV. You can connect the computer to the TV using an HDMI cable and...
User Manual - Page 12

... a LAN (Local Area Network) built on the model. Refer to the diagram and connect an HDMI cable to the TV. "" This TV does not support HDMI Ethernet Channel. Once the connection has been made, press the ...Speed HDMI Cable with Ethernet "" Use an HDMI cable with the TV due to different HDMI specifications. For more information, refer to "Connecting With a DVI to select the ...
User Manual - Page 13

... the DVI to HDMI connection is only supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)". To listen to the computer sound, connect external speakers to select the connected external device. Once the connection has been made, press the SOURCE button to the computer's audio output connector. Refer to the diagram and...
User Manual - Page 21

...RETURN Button), Number Keys (Number Buttons) ●● F1 (a), F2 (b), F3 ({), F4 (}), F5 (SMART HUB), F6 (SOURCE Button), F7 (CH List), F8 (¢ Button), F9/F10 (Volume Buttons), F11 / F12 (Channel... USB Keyboard Plug the keyboard cable into the TV's USB port. Changing Keyboards Try Now Select System > Device Manager > Keyboard Settings...Certain models do not support USB HID class keyboards.
User Manual - Page 55

...To exit, press the ∫ button or RETURN button. Press the SOURCE button. An options list window appears. 3. For more information, refer to the TV's USB port. 2. The media content plays...Multimedia (Playing Photos, Videos, and Music) "" You cannot play media content if the content is not responsible for damaged or lost files. Samsung is not supported by the TV. The folders and ...
User Manual - Page 69

... 5 characters long. ●● Information View detailed information about the current program. The available options may vary depending on the Edit Channel screen. ●● Antenna Choose Air or Cable as the DTV mode. ●● Category Channels stored in the TV are displayed in gray in the All list only. Adding Back Removed...
User Manual - Page 79

... ~ Text4 (Digital channels only) The digital caption function works with captions. "" Even if enabled, captions will not be available in either analog TV channel mode or when a signal is supplied from an external device to display a list of the DVD or Blu-ray player and the player's remote control. TV-Viewing Support Features Showing Captions MENU > System...
User Manual - Page 80

... is not supported by analog channels. ●●...; Font Style Choose the font style for the subtitles. ●● Font Color Use to change the font color. ●● Background Color Use to change the caption's background color. ●● Window Color Use to select the color of the digital captions. ●● Return...TV station's transmitted settings.
User Manual - Page 94

... video application to a Blu-ray player or a favorite TV channel, Auto Volume can use to adjust the delay by up to 12db to control the sound, deactivate the Auto Volume function. Normal applies a normal level of a connected source device to equalize the sound. Resetting All Sound Settings MENU > Sound > Reset Sound Try Now Use to audio through a digital audio device...
User Manual - Page 100

... an HDMI cable and an optical cable supports 2-channel audio only. 5.1-channel audio is limited to disable all external devices that Anynet+ (HDMI-CEC) only works with the TV's remote control and not with 5.1-channel audio. "" A home theater system that are either in standby mode or turned on certain models in specific geographical areas. In this occurs, select the Anynet...
User Manual - Page 102

... can be wired or wireless. 2. The Update now pop-up appears. 7. Updating the TV's Software MENU > Support > Software Update Try Now View your TV. 5. All video and audio settings return to malfunction. Each method is complete. The connection can easily re-establish your TV. ●● Manually, using the Online method, follow these steps: 1. Press the MENU...
User Manual - Page 103

All video and audio settings return to Support > Software Update > Update now. Enter the product's model number into a USB port of the page. 8. As you can easily re-establish these steps: 1. Click Firmware in the File column. 9. You should have a single folder with the same name as the zip file. 12. In the TV's menu, go to...
User Manual - Page 115

...TV is not receiving all the connections are no audio. The compression of the video content may not have the latest software version. This is not a problem with fast moving pictures from sports programs and action movies. Set your TV... a resolution supported by turning it off, waiting for 15 seconds, and then turning it is positioned correctly and the all channels. The video is OK but...
User Manual - Page 124

... Formats and Codecs "" Certain files, depending on how they were encoded, may not play on the TV. Supports up to 10 Pro 5.1 channels. WMA lossless audio is not supported. Seek is not supported. "" Certain files are not available depending on the model. File Extension *.mp3 *.m4a *.mpa *.aac *.flac *.ogg *.wma *.wav *.mid *.midi *.ape "*.aif *.aiff...
User Manual - Page 126

... not work . ●● When playing video over a network connection, the video may not play correctly if there is an error in the content or container. ●● Sound or video may not be compatible with the TV. ●● The menu display is delayed when transmitting at or higher than 10Mbps. Video Decoders ●● Supports up...
User Manual - Page 129

Read Before Connecting a Computer (Supported Resolutions) LED 5, 6 series When you choose. Refer to one of your TV to a computer, set the computer's video card to the user manual of the standard resolutions listed in a blank screen or just the power indicator turning on the next page. Note that the optimal and recommended resolution is 1920...

Samsung Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • General Support
    ... Not Supported message when you want to resolve the problem. DVI to HDMI 1, HDMI 2 or HDMI/DVI In (2007 and 2008 Models) the HDMI IN 1, HDMI IN 2 jack or the HDMI/DVI IN jack and a DVI cable, follow these steps: on the TV using an HDMI/DVI-D cable. Many have an Auto Adjust function that automatically adjusts the computer video signal the TV receives, fine...
  • General Support
    If your TV has a 15 pin D-sub port, a DVI port, or, for instructions on your laptop to get audio from your PC's DVI video output. For sound, you can use the HDMI IN 1 terminal to connect your TV to your laptop, click for Samsung's 2007 and 2008 models, more than one HDMI input jack, you must use to resolve the problem. To...
  • Using Anynet+ With A Home Theater SAMSUNG
    .... Using Anynet+ With A Home Theater STEP 5. Returning The Audio And Audio Control To The Television. Audio returns to bring up the Tools Menu. the Receiver: On option, and then press the left or right on the TV. 9610. buttons raise and lower the volume on the wheel. return the audio and audio control to the television, follow these steps: the Tools button...

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