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Samsung PN50C490B3DXZA Support Question

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Question posted by kimberlyrbs8 on September 29th, 2014

Samsung Plasma Has Sound But No Picture Was Fine Then Picture Went Black

How do I fix this problem

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Answer #1: Posted by TommyKervz on September 29th, 2014 6:45 PM

This answer was accepted by the poster of the original question.

TommyKervz

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January 10th, 2013

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follow the instructions below

http://www.dslreports.com/forum/r28639268-Samsung-tv-has-sound-but-no-picture

get more troubleshooting instructions on page 41(user manual)

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Samsung PN50C490B3DXZA Manual Pages

User Manual - Page 1

... le Service Consommateurs Samsung. Country Customer Care Center CANADA 1-800-SAMSUNG (726-7864) Web Site www.samsung.com U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com Address Samsung Electronics Canada Inc., Customer Service 55 Standish Court Mississauga, Ontario L5R 4B2 Canada Samsung Electronics America, Inc. 85 Challenger Plasma TV user manual © 2010 Samsung Electronics Co., Ltd...

User Manual - Page 2

...-in ghost images in the PDP picture. This is also known as burned in images, are not covered by a SAMSUNG Authorized Service Center. Displaying stationary images that exceed the above described warranty repairs must be limited to and from touching the upper part of the total television viewing per week. In Canada : 1-800...

User Manual - Page 3

... 14 Other Features 14 Picture Menu 15 Changing the Preset Picture Mode 15 Adjusting Picture Settings 15 Economical Solutions 15 Changing the Picture Options 15 Viewing TV using the 3D function 18 Setting up the TV with your PC 20 Sound Menu 20 Changing the Preset Sound Mode 20 Adjusting Sound Settings 20 Sound Settings 20 Setup Menu...

User Manual - Page 4

... connecting a cable, open the ferrite core and clip it around the cable near the plug as shown in the figure. Accessories ✎ Please make sure picture and sound operate normally (p. 25). 3D: This exciting new feature enables you to shield the cables from interference. If any items are missing, contact your PDP...

User Manual - Page 7

...mode (p. 18). Changes channels. SLEEP: Automatically shuts off the sound temporarily. Installing batteries (Battery size: AAA) ✎ NOTE...the Remote Control ✎ This is a special remote control for Samsung recorders that have the Anynet+ feature) A BC D SLEEP ... screen (p. 13). For example, to select the picture mode (p. 15). Buttons used functions. Use these buttons...

User Manual - Page 9

...a digital device that uses an older version of date, request an upgrade. If such a problem occurs, ask the manufacturer of the external device about the HDMI version and, if out of ...USB R W AUDIO OUT R-AUDIO-L ✎ HDMI IN 1(DVI), 2, 3, PC/DVI AUDIO IN For better picture and audio quality, connect to purchase a certified HDMI cable. English ‚wj[`WTjˆ•ˆ‹ˆ&#...

User Manual - Page 12

...; You can only choose external devices that are connected to Operate the OSD (On Screen Display) The access step may differ depending on the screen: Picture, Sound, Channel, Setup, Input, Application, Support. ENTER / Direction button: Move the cursor and select an item. How to the TV. Adjust the value of an item...

User Manual - Page 15

... YWXWTW^TWYGGG㝘䟸GXaWZaYY If the signal is turned off, but the sound remains on the screen. Adjusting Picture Settings Changing the Picture Options MENU Picture ENTER Cell Light / Contrast / Brightness / Sharpness / Color / Tint (G/R) Your television has several setting options for picture quality control. ✎ NOTE When you can only make changes to Cell Light...

User Manual - Page 16

... Wide Fit: Enlarges the aspect ratio of the time. Basic Features ■ Black Tone (Off / Dark / Darker / Darkest): Select the black level to adjust the screen depth. ■ Dynamic Contrast (Off / Low ...): By running , sound is saved and the Expert Pattern window disappears. BD/DVD player) connected to the HDMI or Component IN jacks. ✎ Available when the picture mode is set to...

User Manual - Page 17

.../ Medium / High / Auto): Reduces MPEG noise to provide improved picture quality. ■ HDMI Black Level (Normal / Low): Selects the black level on the PDP in the Screen Fit mode. HD (High ... AV, Component (480i, 480p) DTV(1080i), Component (1080i, 1080p), HDMI (720p, 1080i, 1080p) PC Picture Size 16:9, Zoom1, Zoom2, 4:3 16:9, 4:3, Wide Fit, Screen Fit 16:9, 4:3 ■ Digital Noise Filter...

User Manual - Page 18

...iu]_TWZXX[iTWXl•ŽU•‹‹GGGX_ YWXWTW`TWZGGG㝘㤸GXWa[]aYW Samsung 3D Active Glasses are any obstacle between the emitter and 3D Active Glasses, the proper ...This exciting new feature enables you want to PC and the PC is "2D 3D". ■ Picture Correction: Adjusts the images for other . Watching 3D images for the left and right eye alternately ...

User Manual - Page 19

...properly in 3D display or full screen mode. We recommend sitting with 3D active glasses, the picture may look dark or may not be supported. An input resolution other manufacturers may not be...the 3D Active Glasses. Some Picture functions are shown in one of the resolutions below are recommended by Side" format HDMI signal with the screen. If there is a problem, keep other 3D product or ...

User Manual - Page 20

...Picture ENTER Auto Adjustment Adjust frequency values/positions and ﬁne tune the settings automatically. ✎ Not available when connecting with your computer manufacturer or Samsung Dealer.) 1. Sound Menu Changing the Preset Sound Mode MENU Sound...display settings dialog box, the correct value is not removed by Fine-tuning alone, then adjust the frequency as best as a Computer...

User Manual - Page 24

...Styles 0 to the optimal resolution. ✎ Available when connecting Samsung products that support BD Wise through a HDMI cable. You ... 2. The default is Style 0. Picture mode is set to Standard and Sound mode is supplied from an external device...change the color of text. Foreground Color: Options include Default, White, Black, Red, Green, Blue, Yellow, Magenta and Cyan. General ■...

User Manual - Page 25

... antenna to increase signal strength. ■ Troubleshooting: If the TV seems to have a problem, refer to this is set to view a game or karaoke. Contact Samsung's Call Center for the sub-picture. ■ Sound Select (Main / Sub): You can hear sound only from the speakers, select No. There may be used. Please check your connections...

User Manual - Page 32

...® VOD registration is deactivated. ■ Information: Select to another Title. You can play the video with Subtitles. Category Title Repeat Mode Picture Size (Mode1 / Mode2 / Original) Picture Setting Sound Setting Subtitle Setting Audio Stop Slide Show / Start Slide Show Slide Show Speed Background Music Zoom Rotate Information Operation You can start or...

User Manual - Page 40

If none of these troubleshooting tips apply, visit "www.samsung.com," then click on a level with viewer's eyes on Support, or call Samsung customer service at 1-800-SAMSUNG. Picture Test) (p. 25) If the test image is properly displayed, the poor picture may cause color problems or a blank screen. Picture - Other Information Troubleshooting If the TV seems to have...

User Manual - Page 41

... change your TV. This is normal; "PC" is connected. There is no signal. 05 Other Information Issues Solutions and Explanations Sound Problem First of video contents may cause picture distortion, especially with fast moving pictures such as explained above. Make sure a video cable is set to Off in the Setup menu (p. 22). • If...

User Manual - Page 42

... Pixel Shift technology enables you to set picture movement up scaled SD (4:3) contents. • Black bars on the Top & Bottom will... procedure. Your settings are ﬂexible enough for the SAMSUNG TV code. Make sure the cables are lost after 30...picture size options on the external device (p. 24). The TV is making a humming noise. • Plasma TVs typically make a soft humming sound.

User Manual - Page 46

... Favorite Channels 33 Film Mode 10 Fine Tune 20 Flesh Tone 21 Frequency B Background Music 32 Balance L/R 20 Basic View 31 Batteries 7 Black Tone 16 Blanking Bracket 37 Brightness... L Language License M Media Play Melody Menu Transparency Mono Music N Navigate O Optimal resolution P Photos Picture Size PIP Plug & Play Power Indicator 7, 13 15 17 15 16 11 R Receiver Recording Remote ...

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... of the defective pixels The color The size of the TV screen If you are having a serious problem with defective pixels depends on a typical Plasma television is not an option. With that said, what we do about a Plasma TV with defective pixels, gather the information listed above, and then click here to view the...
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