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Samsung PN50C490B3DXZA Support Question

Samsung PN50C490B3DXZA Support Question

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Question posted by fantapinklipstick on February 24th, 2013

Screen Not Working

The TV was working perfectly fine, but then the picture stopped working. There was sound, but no picutre. What do we do? Need help ASAP. Thank you.

Current Answers

Answer #1: Posted by tintinb on February 26th, 2013 8:23 PM
This answer was accepted by the poster of the original question.
tintinb

Member since:
October 26th, 2012

Points: 7,056,560
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The screen of your Samsung PN50C490B3DXZA TV may not be working properly because the cables may be loosened or not connected properly. If this is not related to a hardware issue, please check the cable connections properly. Please follow the instructions provided in the manual to know how to setup the device properly here:

http://www.helpowl.com/manuals/Samsung/PN50C490B3DXZA/146316

If this doesn't resolve the issue, the hardware part may be failed to function properly. 

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

Related Samsung PN50C490B3DXZA Manual Pages

User Manual - Page 1

...Customer Service 55 Standish Court Mississauga, Ontario L5R 4B2 Canada Samsung Electronics America, Inc. 85 Challenger Plasma TV user manual © 2010 Samsung Electronics Co., Ltd. Contact SAMSUNG WORLDWIDE If you for purchasing ...;GGGX BN68-03114B-01 imagine the possibilities Thank you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer ...
User Manual - Page 2

...; After-images on the screen. Watching the Plasma TV in the surrounding environment such as burned in the selection and duration of the product. • Avoid operating the TV at temperatures below 41°F (5°C) • A still image displayed too long may cause permanent damage to no expanded standard format television video and programming, should...
User Manual - Page 3

... Channels 14 Other Features 14 Picture Menu 15 Changing the Preset Picture Mode 15 Adjusting Picture Settings 15 Economical Solutions 15 Changing the Picture Options 15 Viewing TV using the 3D function 18 Setting up the TV with your PC 20 Sound Menu 20 Changing the Preset Sound Mode 20 Adjusting Sound Settings 20 Sound Settings 20 Setup Menu 21...
User Manual - Page 6

...button on a holiday, for long periods of time (when you would use the and buttons on screen display) of electric power is still consumed even when the power button is best to unplug the power... all the available input sources. In the on-screen menu, use the Blinks and turns off . buttons as you would use the and buttons on the TV. English ‚wj[`WTjˆ•ˆ‹...
User Manual - Page 9

...cable or one with ethernet is recommended. To connect the TV to a digital device that uses an older version of HDMI mode is connected to the TV. Using a Component (up to 720p/1080i) We ...Box) satellite receiver. The picture may not display normally (if at all) or the audio may occur. Otherwise, the picture may not display or a connection error may not work if an external device that ...
User Manual - Page 13

...Channel Channel List ENTER Select a channel in the All Channels, Added Channels, Favorite or Programmed screen by pressing the / and ENTER buttons. Add or delete a the channel using the Add ... (Air / Cable) Before your television can watch frequently as a Favorite. The mark appears to the left of signal source that is connected to the TV (i.e. 03 Basic Features Channel Menu ...
User Manual - Page 15

...137;GGGX\ English YWXWTW^TWYGGG㝘䟸GXaWZaYY If you select Picture Off the screen is turned off, but the sound remains on if it's not receiving a signal. ✎ Disabled...Picture Off) : This adjusts the brightness of the channel number in order to turn on the screen. Until the screen turns on the right-hand side of the TV in the channel banner. ✎ To reset the fine...
User Manual - Page 19

...work properly if there is any other manufacturers may not be supported. Photos of Media Play are disabled in 3D mode. We recommend sitting with the screen. Here, correct 3D information must be three times or more the height of the screen. To watch the 3D image 1. Some Picture...OK, then press the ENTER button. 4. When the TV is initially powered on your remote control, select the 3D...
User Manual - Page 23

... movies depending on -screen display to "0-0-0-0:" POWER (off) MUTE 8 2 4 POWER(on the downloaded information. Rating: Parental restriction information can block TV programs depending on their...provides parents or guardians with more sensitive material. The sub-ratings (D, L, S, V) work similarly. The Motion Picture Association of 13. / 16 ans+: Programming is tuned to unblock. ✎ If...
User Manual - Page 24

...Captions function works with digital channels. ✎ Service1~6 may notice reduced picture quality. Default / CC1~CC4 / Text1~Text4: (analog channels only) The Analog Caption function operates in either analog TV channel ... default is White. Picture mode is set to Standard and Sound mode is supplied from an external device to Off in Game Mode, the screen shakes slightly. Foreground ...
User Manual - Page 26

... reset them after completing the firmware upgrade. HD Connection Guide Refer to their default settings. We advise you to to write down your TV does not work properly or when you have made will be careful not to download products and software. Please be turned off and on automatically after the...
User Manual - Page 27

...device to display on your files to the TV, popup window appears. Turn on the screen. When USB is displayed. USB Drive ✎ It might not work properly with DRM that supports the creation,...MP3 files with unlicensed multimedia files. ✎ Need-to-Know List before using a USB device, the device may not be connected directly to the TV's USB port draws an excessive amount of ...
User Manual - Page 32

...Help (Resume Play) (On / Off): Select to view information about the played file. If you play movie and music files repeatedly. Category Title Repeat Mode Picture Size (Mode1 / Mode2 / Original) Picture Setting Sound Setting Subtitle Setting Audio Stop...or stop a slide show . You can set and select background music when watching a slide show . You can enjoy video in full screen ...
User Manual - Page 33

..._TWZXX[iTWWsWYU•‹‰GGGZZ English YWXWTW^TWYGGG㝘䟸GXaWZaZ^ Anynet+ works when the AV device supporting Anynet+ is a function that you to 12 AV devices in the standby or on ...Anynet+ feature. Anynet+ supports up to the Amplifier or Home Theater, not the TV. You will only hear sound from the Home Theater's Front, Left and Right speakers and the subwoofer.
User Manual - Page 34

... to the selected device may not turn off at the same time as (*device_name). Sound is connected, the play menu of the connected device. You can switch to an Anynet...;䟸GXaWZaZ^ Anynet+ Menu View TV Device List (device_name) MENU (device_name) INFO Recording: (*recorder) Stop Recording: (*recorder) Receiver Description Changes Anynet+ mode to the TV. E.g. If a DVD recorder is...
User Manual - Page 35

...TV Program using the TV remote control, not the buttons on the TV. When the source is a digital component such as a DVD and is connected to the TV via HDMI, only 2 channel sound will send out 5.1 channel sound... selecting Recording: (device_name). ✎ Pressing the (REC) button will work under certain conditions. When the TV is not displayed, select Device List and press the Red button to ...
User Manual - Page 36

...• Press the SOURCE button on the screen. • You cannot use the play function when Plug & Play (initial setup) is in progress. The TV sound is not output through the receiver. •...+ setup menu. • Check whether the TV remote control is in TV mode. • Check whether the remote control is Anynet+ compatible. • Anynet+ doesn't work . • Check if the device is...
User Manual - Page 40

... error, small block, dots, pixelization. • Compression of screen flickering when watching 3D images in the Setup menu. (go to MENU - There is black and white. • If you have a problem, first try to reset it did in picture on the TV. Picture - is wrong or missing. • If you leave 3D...
User Manual - Page 41

...the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is no picture/...picture distortion. 05 Other Information Issues Solutions and Explanations Sound Problem First of all, please perform the Sound Test to confirm that your TV audio is no sound. • Set the Speaker Select option to TV Speaker in the Sound...
User Manual - Page 42

...; The Channel menu is only available when the TV source is making a humming noise. • Plasma TVs typically make a soft humming sound. Change the settings from Store Demo mode to the resolution settings on • Select Home Use under Plug & Play mode. the screen. ✎ Some of above pictures and functions are flexible enough for...

Samsung Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • General Support
    ...respectively or set-up your work, use the to select ... time you power on your TV needs to be displayed in the ...screen will open press and hold the [INFO] button on the remote. Use the direction buttons to select "Start" and then press [Enter] to begin , your player needs to be connected to your television...to Show Fields and select Built in Stop mode, press the MENU button. Select...
  • How To Label Inputs SAMSUNG
    ... to select the input that is connected to improve the picture quality from the provided list. and choose the name that best matches the device that you would like to name the input. Product : Televisions > You cannot manually type in the TV but will appear. Repeat steps 4 and 5 until you label an...
  • Picture-In-Picture (PIP) Setup SAMSUNG
    LN52A550P3F 33582. LCD TV > Product : Televisions > Picture-In-Picture (PIP) Setup

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