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Question posted by lisagreece on November 15th, 2012

Service Call

Ricoh SP C820dn Service call SC878

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Answer #1: Posted by freginold on November 16th, 2012 2:15 PM

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freginold

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Hi, sc878 on an SP C820DN is a system authentication error. This error is generally a problem with either the machine's firmware or with the main controller board.

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Related Ricoh Aficio SP C820DN Manual Pages

Design Guide - Page 2

Print Controller Design Guide for Information Security TABLE OF CONTENTS 1. Internal System Configuration 7 1-1 Hardware Configuration 7 1-1-1 MFP ...7 1-1-2 LP ...9 1-2 Software Configuration 11 1-2-1 Shared Service Layers 11 1-2-2 Principal Machine Functions 12 1-3 Data Security ...14 1-3-1 External I/F ...14 1-3-2 Protection of Program Data from Illegal Access via an External Device 14 ...

Design Guide - Page 6

... respectively), which were designed and developed by Ricoh Co. For these details, please refer to the Operating Instructions for the multi-functional products and laser printers listed below (herein referred to the following ...RICOH SP C820DN SP C821DN Pro 907EX Pro 1107EX Pro 1357EX Pro 907 Pro 1107 Pro 1357 AFICIO MP 6001 MP 6001 SP MP 7001 MP 7001 SP MP 8001 MP 8001 SP MP 9001 MP 9001 SP AFICIO...

Design Guide - Page 8

... to the MFP/LP via an Ethernet connection for performing remote diagnostic operations including firmware updates and settings changes. • SD card I/F: Used for performing service maintenance and as an interface for any illegal alterations. Page 8 of the software installed on the hardware platform, which includes checking for firmware storage media...

Design Guide - Page 10

... connected to the LP via an Ethernet connection for performing remote diagnostic operations including firmware updates and settings changes. • SD card I/F: Used for performing service maintenance and as an interface for firmware storage media. • RAM, HDD: Image data stored in the RAM and HDD memory undergoes compression, decompression and...

Design Guide - Page 11

...SDK Copier Scanner FAX Web DocBox Printer GW WS WebSys EAC VAS ECS MCS OCS FCS NCS DCS UCS CCS NRS LCS MIRS DESS SCS S Shared Service Layers SRM libc IMH Engine I/F...Scanning Engine Printing Engine MFP only NetBSD FCU MFP only HDD Software Configuration 1-2-1 Shared Service Layers Host I /F and protocol control (transport, session). Transfers data between the...

Design Guide - Page 12

... a TWAIN driver. Also contains a printer language processing subsystem (e.g. RPCS) that used for Information Security SCS (System Control Service) SRM (System Resource Manager) DCS (Delivery Control Service) MIRS (Machine Information Report Service) UCS (User Control Service) CCS (Certification Control Service) NRS (New Remote Service) LCS (Log Control Service) DESS (Data Encryption Security...

Design Guide - Page 13

...and make changes to user information and machine configuration settings, as well as store Printer documents to specific log data collection utilities A Web application that standardizes the meanings ...also acts as a client to external Web services, including transferring the machine log data to the MFP HDD. SDK: Applications provided by Ricoh. Allows operations to be peformed on Document ...

Design Guide - Page 14

... I/F (ISDN). • Standard IEEE 1284 parallel I/F (Host I/F), which can only be accessed by a memory control module called the MCS (Memory Control Service), which makes it impossible for all shared service layers, run on the HDD or stored temporarily in the MFP/LP cannot be sent to those pre-determined modules in the...

Design Guide - Page 27

... HDD. The DoD method, developed and required by the U.S. National Security Agency The Ricoh randomized value method, a Ricoh-original method which ensure that the HDD were removed from the slot at three or...any time after installation, the option will cease to access image data on the MFP/LP, a service or sales engineer must perform the setup procedure. Even in the case of a print/copy job,...

Design Guide - Page 28

... their default values, this unnecessary data from two options: "Auto Erase Memory" and "Erase All Memory" (detailed descriptions below). Page 28 of the HDD in SP mode and UP mode. data that is also possible to manually erase data that was intentionally saved to store the incoming image data. In addition...

Design Guide - Page 42

... jobs in every captured document. In order to use this , it is not possible for FAX documents. 1-10 Additional Methods for sending captured documents to SP Mode without authorization from the user.

Design Guide - Page 58

...or not) and user identification (in cases where User Authentication was enabled). Note: The Ricoh MFP(s) to which this document applies support NTLM v1. • FTP (File Transfer ...• LDAP (Lightweight Directory Access Protocol) [RFC1777], [RFC2251]: A protocol used for accessing directory services that uses the MD5 algorithm to the job log stored in the HDD. Page 58 of destinations). ...

Design Guide - Page 70

...any settings can be changed , ensuring that were restored to the MFP using the Copier, Printer, Scanner and FAX functions, as well as Network Administrators. In addition, authentication is possible ... job history and other personal data from being illegally accessed Cookies created by changing the Service mode settings in the WebImageMonitor GUI. In addition, the session ID is also possible...

Design Guide - Page 71

The session is initiated when the first request for connection is possible to the shared service layers in accordance with the specific operations requested. With the use of encrypted communication (HTTPS over SSL). Users are unable to protect individual Document Server ...

Design Guide - Page 73

...MFP/LP can be leaked to and from the MFP/LP is only possible when the relevant SP mode switch has been turned ON. The MFP/LP's digital certificate for Information Security 3. Optional...from a remote location called the @Remote Center. It is therefore possible to a remote machine management service that the data being a direct connection between the MFP/LP and @Remote Center, and the ...

Design Guide - Page 77

...class), which then uses the JNI (Java Native Interface) to run as a single Type 1 SDK application. Ricoh APL Type 1 APL Type 2 APL GW System CVM Image Library VAS SAS Fig. 1 Page 77 of... SDK applications to call the VAS directly or libraries provided by calling the VAS (Virtual Application Service), which run on top of a CVM (Compact Virtual Machine) Java core developed by Sun ...

Design Guide - Page 78

... 1 or Type 2 SD cards into partitions and directories in the MFP/LP HDD or SD card itself as a single Type 1 application. The SAS (SDK Application Service) in the SD card for the necessary installation files and then performs the installation. As mentioned above, the GW system regards the CVM Java core...

Design Guide - Page 79

... SAS GW-API SDK Application libwww AP DMP GWWS FCS ECS MCS OCS NCS DCS UCS CCS NRS LCS MIRS DESS SCS MFP only Shared Service Layers SRM libc IMH NetBSD Engine I /F Page 79 of 86 Principal Machine Function API for simple execution. Print Controller Design Guide for Information Security 4-1-2 Overview...

Design Guide - Page 80

... (MFP models only) Of the several FAX transmission features provided by the FCS (Fax Control Service), SDK applications are automatically stored to the HDD when "Store Incoming Faxes" is able to ... Functions: Sending Data Over the Network with the SD application(s). Scanning HDD storage Loading from Ricoh-original format to 2.1 Copier (MFP Models Only) and 2.3 Scanner (MFP Models Only). If...

Design Guide - Page 81

... possible to a different PDL, and change job control commands such as a Java Web service client. The SDK application creates the log files and writes them to the SDK area ...network classes provided by Sun Microsystems, and are therefore restricted to socket-based network communication. 4-2-4 Printer Functions SDK applications are able to make use of the application. The DMP enables this , ...