Ricoh Aficio MP 5001 Support Question
Ricoh Aficio MP 5001 Support Question
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Question posted by amichcally on April 29th, 2014
Aficio Mp 5001 Cannot Send Email
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Current Answers
Answer #1: Posted by freginold on May 14th, 2014 4:12 PM
freginold
Member since:
December 20th, 2011 Points: 23,254,985
Member since:
December 20th, 2011 Points: 23,254,985
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 5001 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 4
... a password. Additional Print Output Options
Besides printing a job directly to the copier, here are additional feature functionality from the system HDD after printing. Document Server: Sends files directly to printing the entire job. Hold Print: Temporarily holds multiple print files in functionality to Hold Print, except files are automatically deleted from...
Quick Start Guide - Page 5
...: Temporarily holds print jobs in the memory until selected. Stored Print/Store and Print: Identical in the memory until a valid password is optional. Document Server: Sends files directly to Hold Print, except files are automatically deleted from the system HDD after printing. Sample Print: Outputs the first set of a multiple-set...
Quick Start Guide - Page 11
... multi and single page PDF, TIFF
and JPEG*
Select file stored in single page mode only. Add subject heading. Preview scan before sending.
encryption & signature.
Set file types between email and folder scan destinations.
Scanner Display Panel Options
Check file status. One or two sided original. Select tabs to document i.e.
Groups and...
Quick Start Guide - Page 12
At copier Screen Press [Scanner]
2. Select [E-mail] or [Folder] Tab 3. Your display may vary depending on Glass 5. Select destination [email address or folder location
4. Basic Scanning
1. Press [Start]
(Note: Screenshots are provided for reference purposes only. Place Originals in Feeder or on your operating system and device.)
Quick Start Guide - Page 13
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending. Your display may vary depending on your operating system and device.)
Scanning Options for reference purposes only.
Quick Start Guide - Page 18
...(s) or enter a New Destination using the Numeric Key Pad on Right Side of Installing the LAN fax driver for errors only or off. Confirmations can send single document to one or more users simultaneously. When Networked, users have the option of Copier
Use to select 2 sided when originals are 2 sided and...
Quick Start Guide - Page 19
... destination to the document, you can customize your fax cover.
8. Press [Attach Cover] to add a fax cover to send same fax.
7. Press [Set as if you wish to confirm Recipient's destination. Press [Send] or [Print] Open the document you were manually dialing the number at a Fax Machine or select from [Address Book...
User Guide - Page 48
... simultaneously storing data. 4-8 digit password is entered at a later date. Stored Print/Store and Print: Identical in functionality to printing the entire job. Document Server: Sends files directly to the document server for accuracy prior to Hold Print, except files are automatically deleted from the system HDD after printing. Store and...
User Guide - Page 52
Set resolution, scan size & scan type. Preview scan before sending. Groups and
individual addresses can be programmed.
One or two sided original.
encryption & signature.
Scanner Display Panel
Check file status. Set file types between email and folder scan destinations. Add security features to switch between multi and single page PDF, TIFF
and JPEG...
User Guide - Page 59
...(s) or enter a New Destination using the Numeric Key Pad on Right Side of Installing the LAN fax driver for errors only or off. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and...
User Guide - Page 60
...PC • while the system is sending the fax in one operation. • ■ Wireless Faxing: If the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is connected to the ...Aficio MP 6001/MP 7001/ • MP 8001/MP 9001 Series' have the ability to forward all incoming faxes directly to an administrator's email • address or folder, or you can program the Aficio MP 6001/MP 7001/MP 8001/MP...
Troubleshooting Guide - Page 2
Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Trouble Shooting
• Maintenance
- Clearing Paper Jams - Replacing Staples - Replacing Toner - Loading Paper -
Troubleshooting Guide - Page 17
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
Troubleshooting Guide - Page 21
... Register
Complete the two page
Registration Form
Verify your information is accurate on the Summary Page before submitting
Submit when correct
You will receive confirming email showing IKON has received your application
Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
Reference Guide - Page 2
Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10
2 Table of Contents
Table of Contents ...2 Changing Modes ...3 Basic Copy Features ...4
Paper Selection...6 Duplex...6
Making ...
Reference Guide - Page 3
...glass platen and follow the standard copy procedures (See Basic Copy Features).
• Document Server Mode Documents can be sent via email or folder when the machine is in a variety of the machine. Copies of original document are located on the front of...features at a later date.
• Scanner Mode - Documents can produce in this mode. Changing Modes
The Ricoh MP 5001 can be sent to the...
Reference Guide - Page 7
Please refer to access the print options directly from the Name drop down menu 2. Print Features
The Ricoh MP 5001 can also be used as they are able to your networked computer. You are produced. 1. In the Print dialog box, select the printer name from ...
Reference Guide - Page 8
... with print on both sides of document copies desired. Select 'OK' to begin printing
5. Sorted copies are produced. Group - Enter the number of the Ricoh 5001.
1. Select 'OK' to begin printing. To access the available duplex options for the document.
2. Staple - Once all finishing options have been made , select 'OK...
Reference Guide - Page 9
... Face Down on your device.
2. Set your originals and press the [Scanner] key on the Platen Glass
1. a. 4MB= Approximately 40 Black and White pages b. 4MB= Approximately 10 Color pages 2. Press [E-mail], and then select the recipient you want to send the scan to a 4MB file size.
Scanning to email is scanned has a color...
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