Panasonic KX MC6020 Support Question
Panasonic KX MC6020 Support Question
Find answers below for this question about Panasonic KX MC6020 - Color Laser - All-in-One.Need a Panasonic KX MC6020 manual? We have 4 online manuals for this item!
Question posted by stephanie16594 on October 16th, 2013
What Does Call Service 13 Mean?
We have a Panasonic model KX-MC6040 that keeps giving a message of Call Service 13. What does that mean?
Current Answers
Answer #1: Posted by Odin on October 21st, 2013 12:09 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,710
Member since:
April 10th, 2010 Points: 41,236,710
"Call service 13" appears when the FTR does not return to the Home position. For a solution, see onetech's post at http://www.copytechnet.com/forums/panasonic/54681-panasonic-kx-mc6020.html.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related Panasonic KX MC6020 Manual Pages
Multi-function Printer - Page 1
You must subscribe to the appropriate service of your service provider/telephone company. Operating Instructions
Color Laser Multi-Function Printer
Model No. KX-MC6020
Do NOT connect the unit and a computer with USB cable until prompted by the Multi-Function Station (CD-ROM).
1
2
L This unit is compatible with Caller ID.
Multi-function Printer - Page 50
... there is turned ON (feature #434 on the answering
machine. L The answering device will
record voice messages.
50
Receiving a voice message and fax document in the memory of the answering machine
- The caller can leave a voice message and send a fax document during the message. The caller presses {*}{#}{9} (pre-selected fax activation code). The caller presses...
Multi-function Printer - Page 86
... or rollers are dirty with the other party placed the document in the [Target Device] or [Device Select] dialog box when operating the following functions. - Clean it on your computer....
86
For assistance, please visit http://www.panasonic.com/help
Print the color test list to the displayed message.
Check with correction fluid, etc. Color printing is empty. has smudges, blurred points...
Printer Driver Installation - Page 1
... if necessary. * usb://Panasonic/KX-MC6020 : Input the following commands by the model of MFP device unit.
1) Connect USB cable between PC and Printer.
2) Setting up the driver to Print Spooler. Modify this Printer Driver Name if necessary. * IP ADRRESS : Input the IP address of use. Please input the following command. # lpadmin -d KX-MC6020
* KX-MC6020 : Printer Driver Name...
Service Manual - Page 2
...13. Sensors and Switches Section 78 6.14. Heat Lamp Control Circuit 103 6.17. User Recoverable Errors 168 12.2. Recording Paper Jam 300 12.6. Installation Position of the ICs, Transistors and
Diodes 370 16.4. Color... Board 427 18.6. KX-MC6020HX
TABLE OF CONTENTS... Document
Feeder 306 13 Service Fixture & Tools ... Scanner Board 423 18.4. Laser Beam and Fuser Unit Section...
Service Manual - Page 78
...Message Error
1 OPC home sensor
Sensor Board
PS301,PS302
[CALL SERVICE 19]
2 FTR home sensor
Sensor Board
PS303
[CALL SERVICE 13]
3 Registration and Paper pick Sensor Board
PS304
[CALL SERVICE...EMPTY]
13 Drum cartridge virgin sensor Black PC
(Resistor,Fuse Resistor) [DRUM NOT INSTALLED]
Color PC
[MONOCHROME DRUM LIFE LOW]
[MONOCHROME DRUM REPLACE]
[COLOR DRUM LIFE LOW]
[COLOR DRUM...
Service Manual - Page 168
... Refer to CALL SERVICE 15 (P.198).
• Fuse error of color drum cartridge Refer to CALL SERVICE 16 (P.199).
• Fuse error of monochrome drum cartridge Refer to CALL SERVICE 1 (P.188).
• Laser beam error.
Refer to clear the message. Remove the document, then press [Stop] to CALL SERVICE 4 (P.191).
• Bk motor error. KX-MC6020HX
12 Troubleshooting...
Service Manual - Page 183
...cartridge
Failed accumulator unit
Replace accumulator unit
FTR position Error
Refer to CALL SERVICE 13 (P.196)
Something wrong with movement of FTR cam Replace FTR cam
Something...laser beam travels
Clean path
Failed accumulator unit
Replace accumulator unit
failed fuser unit
Replace fuser unit
6 White Horizontal Line or Failed drum cartridge
Replace drum cartridge
Band in all the Color...
Service Manual - Page 187
... between both terminals of color drum cartridge.......... Call service 17 ----- Refer to restart.
187 Refer to FTR Home Sensor (P.80). • Call service 13 appears when FTR does ...properly. • Check the operation of Black DRUM driving solenoid in service mode.
KX-MC6020HX
Call service 13 -----
Call service 18 ----- Refer to Drum Cartridge Virgin Sensor (P.89). •...
Service Manual - Page 188
KX-MC6020HX
12.4.6.1. CALL SERVICE 1
"CALL SERVICE 1" means that the polygon motor inside the LSU does not rotate. The rotation of the polygon motor is detected by IC300-F23pin (NREADY).
188
Service Manual - Page 189
12.4.6.2. The synchronous signal out of the LSU is detected by IC 300-G23pin. (NHSYNC)
KX-MC6020HX
Note: As for the "Pulse" waveform of the LSU cannot be detected. CALL SERVICE 2
"CALL SERVICE 2" means that the synchronous signal out of the above flow chart, see the timing chart.
189
Service Manual - Page 192
CALL SERVICE 5
"CALL SERVICE 5" means that main motor's rotation detection signal (LD) does not become Low.
192 KX-MC6020HX
12.4.6.5.
Service Manual - Page 195
12.4.6.8. CALL SERVICE 12
"CALL SERVICE 12" means that color motor's rotation detection signal (LD) does not become Low.
KX-MC6020HX
195
Service Manual - Page 196
CROSS REFERENCE: Note for Assembling (P.347). 196 KX-MC6020HX
12.4.6.9. CALL SERVICE 13
Call SERVICE 13 appears when the accumulator unit (AU) did not return to the home position within a specified time.
Service Manual - Page 204
Blank Print
CROSS REFERENCE: CALL SERVICE 13 (P.196) 204 KX-MC6020HX
12.4.7. Print Quality
12.4.7.1.
Service Manual - Page 207
Light Print
KX-MC6020HX
CROSS REFERENCE: CALL SERVICE 13 (P.196)
207 12.4.7.4.
Service Manual - Page 252
Check the FTR Home Sensor.......... Check the Registration and Paper Pick Home Sensor CALL SERVICE 15 "
252 CALL SERVICE 13"
3. Sensor Section
1. KX-MC6020HX
12.4.14. Check the OPC Home Sensor CALL SERVICE 19"
2.
Service Manual - Page 310
..., unplug the AC power cord, then remove the 4 toner cartridges (Cyan, Magenta, Yellow, and Black), and 2 drum cartridges (Black and Color), waste toner cartridge, and standard input tray from the color laser multi-function printer.
(1) Open the front cover (1) by holding the center part.
(2) Unlock the drum cartridge cover by pushing the tabs...
Service Manual - Page 408
...2
R203 390
11 Y
A B
12 13
LED204 FAX
R204 240
8Y
A B
9 10
C201 Z100n
12k
R243 R244
12k
+5VD +5VD +5VD
TXD XLED13 XLED10
L
L
L
L
L
H
L
H
L
L
H
H
H
L
L
H
L
H
H
H
L
H
H
H
MODEL
KX-MC6000 KX-MC6020 KX-MC6040 KX-MC6260 (Reserve) (Reserve) (Reserve) (...25 E/RESB 24 RWB/RWB/IP 23 RS/A0/IP
NOT MOUNT
12 13 KIN5 14 KIN6 15 KIN7 16 XLED12 17 XLED11 18 VDD1 19 VSS1...
Service Manual - Page 449
Laser Unit Section
KX-MC6020HX
449 19.1.16.
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