Panasonic KX MC6020 Support Question
Panasonic KX MC6020 Support Question
Find answers below for this question about Panasonic KX MC6020 - Color Laser - All-in-One.Need a Panasonic KX MC6020 manual? We have 4 online manuals for this item!
Question posted by xcomCOMPUTERS on September 10th, 2014
Call Service 12
hi i have come across a panasonic kx 6020 machine, i am not able to receive fax on it. it gives me error message call service 12
Current Answers
Answer #1: Posted by TechSupport101 on September 12th, 2014 6:12 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
Hi. That indicate a Color motor error - refer here
http://www.manualslib.com/manual/546839/Panasonic-Kx-Mc6020-Color-Laser-All-In-One.html?page=168
Related Panasonic KX MC6020 Manual Pages
Multi-function Printer - Page 1
KX-MC6020
Do NOT connect the unit and a computer with USB cable until prompted by the Multi-Function Station (CD-ROM).
1
2
L This unit is compatible with Caller ID. You must subscribe to the appropriate service of your service provider/telephone company. Operating Instructions
Color Laser Multi-Function Printer
Model No.
Multi-function Printer - Page 5
... unit to access the LAN ....... 23 2.12 Installing Multi-Function Station 24 2.13 Starting Multi-Function Station 26
3. Distinctive Ring
Distinctive Ring 8.1 Distinctive Ring service 55 8.2 Using two or more phone numbers on a single telephone line 55 8.3 Using three or more phone numbers on your computer 48 Receiving Faxes
6.6 Receiving a fax automatically - Auto answer ON 48...
Multi-function Printer - Page 6
Reports 81 11.2 Error messages - Display 82
Troubleshooting 11.3 When a function does not work 85
12.Paper Jams
Jams 12.1 12.2
Recording paper jam 94 Document jams (Automatic document feeder 99
13.Cleaning
Cleaning 13.1 Cleaning the white plates and glass.......... 100 13.2 Cleaning the document ...
Multi-function Printer - Page 24
...computer easily, change the PC name beforehand (page 27).
2.12 Installing Multi-Function
Station
2.12.1 Required computer environment
Panasonic Multi-Function Station software enables the unit to exit. Printing...Sending, receiving fax documents using your computer - Please purchase a
shielded Type-A male/Type-B male USB cable.
24
For assistance, please visit http://www.panasonic.com/help...
Multi-function Printer - Page 36
Press {Contrast} repeatedly. L To select the resolution, see page 76. L You can receive faxes automatically even when in step 3 and 4. i {Set}
Note: L You can hold the previous contrast setting (feature
#462 on page 59).
{Contrast}
{Color}
{Resolution} {Black} {Stop}
{Set}
{Fax Auto Answer}
1 If the {Copy} light is ON, the unit can change the default...
Multi-function Printer - Page 41
...2-sided copies of 1-sided documents.
- When using the scanner glass:
1. {Black}/{Color} L The unit will scan 1 page.
2.
Press {V} or {^} repeatedly to ...).
2. {Page Layout}
3. i {Set}
5. i {Black}/{Color}
7. After you finish copying, press {Stop} to select the desired
binding. - while the unit is printing received fax documents.
1 Set the original (page 19). 2 While "PC PRINTING...
Multi-function Printer - Page 48
...your computer
You can only receive faxes in monochrome.
6.6.1 Activating FAX ONLY mode
Press {Fax Auto Answer} repeatedly to a Distinctive Ring service See page 55.
48... fax message from your computer.
If you have subscribed to display "FAX ONLY MODE". Receiving Faxes
6.6 Receiving a fax automatically - L The {Fax Auto Answer} light turns ON.
{Set}{V}{^}
5 Enter the fax number...
Multi-function Printer - Page 82
....
82
For assistance, please visit http://www.panasonic.com/help Contact our service personnel. Remove the document,
then press {Stop...input tray and optional input tray L You are installed, then press {Black}/{Color}. L The recording paper size is not same as the size that is selected...not fed into the unit properly. Help
11.2 Error messages - Pull out the paper input tray and re-insert it....
Multi-function Printer - Page 86
... 76).
Clean them (page 100, 101). Device Monitor
Cause & Solution
L The printer driver has not been installed. press {Color} to the displayed message. Use new paper.
I cannot print in monochrome. - Print the color test list to find out the
problem (page 103).
L When using the unit as a fax, sending/receiving color faxes is still poor.
Replace the toner...
Multi-function Printer - Page 89
... copy of feature #430 is activated and the received fax documents are not received. Help
Problem The other party complains that they cannot send a document. Press {Fax Auto Answer} repeatedly to TEL mode. Cause & Solution
L You used a colored paper as a document. Press {Fax Auto Answer} repeatedly to check their fax machine. Install paper (page 15) or remove the...
Multi-function Printer - Page 92
... 92).
11.3.7 Using an answering machine
Problem I cannot operate the following functions because the Windows Firewall feature will not function. Device Monitor - PC printing - I cannot receive voice messages. Callers complain that is no room left in memory of your CD-ROM drive.
92
For assistance, please visit http://www.panasonic.com/help L The code may...
Printer Driver Installation - Page 1
... Name.
KX-MC6000 series: usb://Panasonic/KX-MC6000 KX-MC6010 series: usb://Panasonic/KX-MC6010 KX-MC6020 series: usb://Panasonic/KX-MC6020 KX-MC6040 series: usb://Panasonic/KX-MC6040 KX-MC6260 series: usb://Panasonic/KX-MC6260
1) Setting default printer. Modify this Printer Driver Name if necessary. * usb://Panasonic/KX-MC6020 : Input the following commands by the model of MFP device unit...
Service Manual - Page 56
... to rotate. The BK motor is the external clock for 600 dpi printing mode is done.
56 KX-MC6020HX
6.7. When the signal NITMON (pin 6 of IC600 to control the BK motor speed. Motor.... IC600 receives this value is the BK motor gain control signal to IC760 (pin 1). At 600 dpi monochrome printing and color printing, this high level NITMLD signal, and the error message "CALL SERVICE 5" is...
Service Manual - Page 57
... Hz ( 1987.212 rpm ). At 1,200 dpi color printing, this this value is sent to the Color motor control circuit through IC760 and connector CN761. When the Color motor speed is not NPCMLD signal, and the error message "CALL SERVICE 12" is displayed on the LCD display. (Refer to the Color motor through IC760, connector CN761. This signal...
Service Manual - Page 109
The error message "CALL SERVICE 6" is controlled by the D/A converter ... Circuit (STR)
This circuit consists of a DC-DC converter, which boosts +24V to CALL SERVICE 6 (P.193)
109 Reverse Bias Control Circuit
The high voltage board has 3 reverse bias control circuits...on the high voltage board. Charger Error Detecting Circuit
If the current is coupled with the development reverse bias VB...
Service Manual - Page 148
...Windows Vista®, USB connection only) - Sending, receiving fax documents using your computer, the following functions: - ... • Readiris OCR software and Device Monitor will also be logged in ...; that you want to install MultiFunction Station.
2 Insert the supplied ... MB of your computer - KX-MC6020HX
8.1.5. Connecting to a computer
Panasonic Multi-Function Station software enables...
Service Manual - Page 176
... CODE
SILENT FAX RECOGNITION RING MEMORY RECEIVE ALERT FRIENDLY RECEPTION FAX PRINT PCFAX SETTING PCFAX RCV PC FLATBED LEGAL FAX
Set Value 1 to 9 1:Error / 2:ON / 3:OFF 2:ON / 1:OFF 1:TEL / 2:TEL/FAX 1:NEXT FAX / 2:ERROR / 3:OFF 1:ON / 0:OFF 2:ON / 1:OFF 2:ON / 1:OFF 1:14.4 Kbps / 2:33.6 Kbps 2:ON / 1:OFF ON / OFF
3 to 9 rings (for ext. Program Mode Table
12.3.2.1. DEFAULT=1234...
Service Manual - Page 306
Note: • If the error message is not fed into the unit properly
The display will show the following.
1. Insert the paper input tray to the unit, lifting the front part... forcibly before lifting the ADF cover.
306 When the recording paper is still displayed, check the recording paper specifications and re-install recording paper.
12.6. Re-load the recording paper.
3. KX-MC6020HX
12.5.3.
Service Manual - Page 310
... toner cartridge, and standard input tray from the color laser multi-function printer.
(1) Open the front cover (1) by holding the center part.
(2) Unlock the drum cartridge cover by pushing the tabs (2) in the direction of the arrows.
310 KX-MC6020HX
14 Disassembly and Assembly Instructions
Note: LOW VOLTAGE POWER SUPPLY BOARD = PSU HIGH...
Service Manual - Page 449
19.1.16. Laser Unit Section
KX-MC6020HX
449
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