Panasonic KX MC6020 Support Question
Panasonic KX MC6020 Support Question
Find answers below for this question about Panasonic KX MC6020 - Color Laser - All-in-One.Need a Panasonic KX MC6020 manual? We have 4 online manuals for this item!
Question posted by tlcchiropractic on February 5th, 2016
Call Service 12 Error
what is the meaning of call service 12 error on this machineand what can I do to get it back up and printing
Current Answers
Answer #1: Posted by TechSupport101 on February 5th, 2016 7:23 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
Hi. "CALL SERVICE 12" means that color motor's rotation detection signal (LD) does not become Low.
Related Panasonic KX MC6020 Manual Pages
Multi-function Printer - Page 1
KX-MC6020
Do NOT connect the unit and a computer with USB cable until prompted by the Multi-Function Station (CD-ROM).
1
2
L This unit is compatible with Caller ID. You must subscribe to the appropriate service of your service provider/telephone company. Operating Instructions
Color Laser Multi-Function Printer
Model No.
Multi-function Printer - Page 66
... timeout setting {#}{7}{7}{4}
The unit will require time to display the desired symbol set time.
1. {Menu} i {#}{7}{7}{4} i {Set}
2. Press {V} or {^} repeatedly to automatically switch between monochrome printing and color printing. i {Set}
i {Menu}
Setting the line breaks in memory when the computer does not send data to each behavior when receiving CR, LF, and FF codes...
Multi-function Printer - Page 86
... using the unit as a printer, change the color mode from the [Quality] tab (page 28). press {Black} to copy in their fax machine the wrong way.
Replace the toner cartridge
according to... such as a fax, sending/receiving color faxes is dirty with the other party placed the document in color. I cannot print in the [Target Device] or [Device Select] dialog box when operating the following...
Multi-function Printer - Page 92
...printing -
Set to 10 seconds long.
See the operating instructions of rings on the answering machine is used for Microsoft Windows XP Service Pack 2/Windows Vista users (LAN connection only)
After installing Microsoft Windows XP Service...ROM drive.
92
For assistance, please visit http://www.panasonic.com/help Device Monitor
Cause & Solution
L Click [Keep Blocking] and run the ...
Multi-function Printer - Page 104
...: Laser output: Max. 6.5 mW Wave length: 770 nm - 800 nm Emission duration: Continuous ■ Print speed: Color: Letter: Approx. 21 ppm (pages per minute) A4: Approx. 20 ppm (pages per minute) B/W: Letter: Approx. 21 ppm (pages per minute) A4: Approx. 20 ppm (pages per one reception) Approx. 150 pages of the other party's machine...
Service Manual - Page 2
... Requirements for Disassembly 314 14.3. NCU Section 53 6.5. LSU (Laser Scanning Unit) Section 73 6.13. Heat Lamp Control Circuit 103 6.17. Mechanical Operation 117 7 Location of a printed
out list 165 11.4. Connections 150 9 Operating Instructions 152 9.1. Programming and Lists 157
PAGE 11.2. Service Mode Settings (Example of Controls and Components 134
7.1. Remote Programming...
Service Manual - Page 8
... the other party's machine. ** Transmission speed ... the Error
Correction ...19,200 / 16,800 / 14,400 / 12,000 /
Operating Environment: Dimensions (W×D×H): Mass...KX-MC6020HX
3 Specifications
Applicable Lines: Document Size:
Public Switched Telephone Network Max. 216 mm in width
Effective Scanning Width: Effective Printing Width:
Max. 600 mm in total
ity: Laser diode properties:
Laser...
Service Manual - Page 32
...devices...color drum cartridge. Apply to the main board through CIS Relay Board. Controls the DAA device... for termination voltage of DDR-SDRAM.
Regurator generates 1.25V for TEL/FAX function. ASIC (IC600) This custom IC is to LSU.
6) I/O PORT
I /F
Outputs the VIDEO signal to read transmitted documents. SCANNER UNIT CIS Unit is used for printing...A/D, D/A converter
12) RTC 13)...
Service Manual - Page 57
... Operation NPCMON : This signal is the control signal for 1,200 dpi printing mode is 1656.01 Hz ( 1987.212 rpm ). At 1,200 dpi color printing, this this value is done.
57 When the Color motor speed is not NPCMLD signal, and the error message "CALL SERVICE 12" is displayed on the LCD display. (Refer to IC760 ( pin...
Service Manual - Page 78
...KX-MC6020HX
Figure3. No. Sensor Name
Sensor Location
Reference number
Message Error
1 OPC home sensor
Sensor Board
PS301,PS302
[CALL SERVICE 19]
2 FTR home sensor
Sensor Board
PS303
[CALL SERVICE 13]
3 Registration and Paper pick Sensor Board
PS304
[CALL SERVICE... INSTALLED]
Color PC
[MONOCHROME DRUM LIFE LOW]
[MONOCHROME DRUM REPLACE]
[COLOR DRUM LIFE LOW]
[COLOR DRUM REPLACE...
Service Manual - Page 167
...) Number of PC Scan (12) Number of Document JAM (13) Number of Print (14) Number of Warning List (15) Number of Help List (16) Call Service 3 Information 1 (17) Call Service 3 Information 2 (18) Call Service 3 Information 3 (19) Number of Recording paper JAM (20) Number of Pickup Errors in Cassette 1 (21) Number of Pickup Errors in MPT (22) Number...
Service Manual - Page 168
.... (Also the Charger went wrong.)) Refer to CALL SERVICE 6 (P.193).
• PSU fan motor error Refer to CALL SERVICE 11 (P.194).
• Color motor error Refer to CALL SERVICE 12 (P.195).
• FTR (The First Transfer Roller) position error Refer to CALL SERVICE 13 (P.196).
• Solenoid driver error Refer to CALL SERVICE 14 (P.197).
• Pick up .
Refer to clear...
Service Manual - Page 178
KX-MC6020HX
12.3.2.2. Service Function...set CNG transmit select Time between CED and 300bps Overseas DIS detection select Receive error limit value set Transmit level set Receiving Sensitivity ECM Frame size H.V.U check ...bias OFFSET for Thick Paper STR bias OFFSET for Card Stock STR bias OFFSET for Envelop Color Printing Test Top margin Left margin Top margin (Duplex) Left margin (OPF) Left margin (...
Service Manual - Page 183
...
1 Blank Print (P.204)
Failed drum cartridge
Replace drum cartridge
Failed accumulator unit
Replace accumulator unit
FTR position Error
Refer to CALL SERVICE 13 (P.196)
Something wrong with movement of FTR cam Replace FTR cam
Something wrong with changer solenoid
Replace changer solenoid
Damaged gear
Replace the gear
Dirt on path of laser beam travels...
Service Manual - Page 186
...:2Dh) or above. 02 : means that it did not reach the temperature (printing temperature -20 °C) within 300 seconds after the countermeasure. PSU Fan ON (High speed) :5... Rotation error of the Call Ser- Service mode *677 :1... Normal operation (default) :2... Both Fan OFF
Call service 12 ----- Refer to Motor Drive Section (P.56) • Color motor's rotation detection signal...
Service Manual - Page 195
12.4.6.8. CALL SERVICE 12
"CALL SERVICE 12" means that color motor's rotation detection signal (LD) does not become Low. KX-MC6020HX
195
Service Manual - Page 201
CALL SERVICE 18
Call SERVICE 18 indicates the watch dog time out error of the firmware for resistances on IC600 is not conducted during the main motor or color motor driving.
201 This call service appears when periodic resistance monitoring of the DC motor. KX-MC6020HX
12.4.6.14.
Service Manual - Page 204
Blank Print
CROSS REFERENCE: CALL SERVICE 13 (P.196) 204 KX-MC6020HX
12.4.7. Print Quality
12.4.7.1.
Service Manual - Page 310
..., unplug the AC power cord, then remove the 4 toner cartridges (Cyan, Magenta, Yellow, and Black), and 2 drum cartridges (Black and Color), waste toner cartridge, and standard input tray from the color laser multi-function printer.
(1) Open the front cover (1) by holding the center part.
(2) Unlock the drum cartridge cover by pushing the tabs...
Service Manual - Page 449
19.1.16. Laser Unit Section
KX-MC6020HX
449
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