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Oki CX2731MFP Support Question

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Question posted by randrtrikes on March 21st, 2012

How Can I Correct Error 990?

I put a black ink cartridge in today for the first time, after I installed the new cartridge, I got a message that says "Inspection required" error 990?  How do I correct this problem?

Current Answers

Answer #1: Posted by support38611 on March 29th, 2012 5:43 AM
This answer was accepted by the poster of the original question.
support38611

Member since:
March 23rd, 2012

Points: 203,070
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Hello.  I am an Oki Data helpdesk technician from Oki Data America's. This error may be related to the fuser.  Power off the printer. Open the top cover of the printer.  At the back, you will see a black unit with a yellow caution sticker on it. This is the fuser unit.  Unlock the two blue latches of both sides of the fuser, grab onto the handle, and pull the fuser out.  Check for any paper jams. Remove if any then reinstall the fuser and lock the blue latches back into the lock position. Close the cover and power the printer back on. If the error does not clear, the fuser unit will need to be replaced.

If you have any further questions, please feel free to contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected]

Answer #2: Posted by daltong on February 26th, 2013 2:12 PM
daltong

Member since:
February 26th, 2013

Points: 460
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After giving the fuser answer a try ($260 bucks) I called Okidata Tech Support. Error 990 refers to the toner capture sensor unit, that black knob looking thing on the toner cartridge itself. Like the person asking the question related to this answer, the error popped up right after changing the toner cartridge - therefore, it's a defective toner cartridge. I changed it and the problem disappeared.

Related Oki CX2731MFP Manual Pages

CX2731 MFP Safety/Warranty/Regulatory Guide - Page 7

... radio frequency energy and, if not installed and used in accordance with the instructions, may consist of any other entity, or individual. (The telehone number provided may not be a 900 number or any combination of devices subject only to the requirement that interference will be required to correct the interference at their own expense. See...
CX2731 MFP Setup Guide (English, Fran栩s, Espa?ol, Portuu鱩) - Page 54

... user ID B-6 SMTP password B-7 POP user ID B-8 POP password B-9 Name of the email destination B-10 Email address of the email destination C: Scan To Network PC CX2731MFP@ test.com smtp.test.com pop3.test.com SMTP OKICX2731MFP okicx2731mfp user okicx2731mfp User [email protected] C-1 Name of the destination computer PC1 C-2 User name...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 8

... Want 240 Issues 241 Error Messages 241 General Error Messages 241 Error Messages: Copying 255 Error Messages: Faxing 256 Error Messages: Scanning 257 Error Messages: Printing 263 The Status Key 267 Checking the MFP's Status From the Key . . . . . 267 Unable to Print 268 General Causes 268 Network Connection Problems 269 USB Connection Problems 270 Unable to Install Driver 271 USB...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 86

... For PC-FAX function, the resolution is fixed to 200 dpi and the color mode is fixed to black and white. 1 Start ActKey on your computer. 2 Press the key on the control panel of the...Fax" on your computer. In addition, if the information including the device and IP address of the computer, etc. When installing ActKey, Network Configuration is changed by this tool. Setting the Scan Button...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 123

... of toner by brightening up the whole page image except the areas that have 100% black. 123 - Mac OS X 10.3.9 to 10.4.11 1 Open the file you want to print. 2 From the "File" menu", select "Print". 3 Select "Error handling" from the panel menu. 4 Select "Switch to print. 2 From the "File" menu", select...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 175

... menu items are not dis- played on incoming faxes. OFF Sets whether or not to use the error correction mode. (NULL) Sets the dialing prefix. Item Other ECM Mode Settings PreFix Received Time Stamp Print Check Message Fax basic Setting Service Bit Country Code H/Modem Rate (For Tx) H/Modem Rate (For Rx) PBX Line...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 186

... CMYK data, which reduces processing time. 186 - MFP Menu: Admin Setup MC361/MC561/CX2731 MFP Advanced User's Guide Selects whether black areas are produced using 100% C, M, and Y, or black. 100% C, M, and Y results in a glossier finish. Does an automatic color registration adjustment. Does a fine adjustment to the image position error of each color (cyan, magenta...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 187

...Selects a PCL symbol set to auto, the correct emulation is automatically selected each time a print job is selected 10.00 CPI Sets the width of the font to print error details when a PostScript emulation error occurs. MFP Menu: Admin Setup MC361/MC561... the emulation mode. Item System Configuration Menu Personality Alarm release Auto Continue Error Report PCL Font Source Setup Font No.
MC361, MC561, CX2731MFP Advanced User's Guide - Page 241

... MFP. Note In the following tables, • "%COLOR%" indicates C (cyan), M (magenta), Y (yellow) or K (black). • "%TRAY%" indicates tray 1, tray 2 (optional) or the MP tray. • "%ERRCODE%" indicates an error code. Error Messages This section explains the causes and remedies for the error messages displayed on the display screen and the function of the key. Issues This...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 242

... waste toner receptacle is not a genuine Oki toner cartridge and may damage your MFP. Use a toner cartridge which is low. Replace it the K toner cartridge. *The key lights up * The toner cartridge of waste toner. Code Message %COLOR% Toner Low 417 Please install new K Toner cartridge. Blinks The toner cartridge is full of the indicated color is intended for...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 247

... The indicated tray is empty. Issues: Error Messages MC361/MC561/CX2731 MFP Advanced User's Guide Reinstall it with a new image drum unit. Reinstall it properly. 610: Y 611: M 612: C 613: K Lights up The toner cartridge of the indicated color is not properly installed. Please see Help for details Please install New Image Drum Unit Lights up The image...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 253

...correctly locate it . 430 Please close it again to correctly locate it . 253 - Please see Help for details Lamp Error. Blinks A lamp in the scanner unit. Insert the paper cassette into the indicated tray. Code Message... dealer. Insert the paper cassette into the indicated tray. Issues: Error Messages MC361/MC561/CX2731 MFP Advanced User's Guide Open the scanner unit ...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 262

... USB hub. 262 - Insert a USB memory into the USB memory interface. Remove the connected USB device Unsupported USB device is connected. This MFP does not support a USB hub. USBHub is connected Blinks USB hub is connected. Issues: Error Messages MC361/MC561/CX2731 MFP Advanced User's Guide Please see Help for details \356\200\204Close...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 271

... the following information does not solve the problem, call your local service dealer. • For problems caused by an application, contact the manufacturer of the MFP is not installed correctly. USB For Windows Symptom Remedy An icon of the application. The printer driver is not created on the [Devices and Printers] (or [Printers]/ [Printers and...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 280

... image drum unit at the Replace it with a new toner cartridge. Is an error occurring? Start copying after the other device in progress? Wait until printing is complete. 280 ...error. Is another job in real time? Is a fax being transmitted in progress? Sympt om Point to [Plain] or [Recycled]. Duplex copying cannot be done depending on the Close all the covers. Replace it with a new...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 285

... out. Connect the telephone cable correctly. Press first and then put down the handset. Unable to Send or Receive a Fax Symptom Unable to store the polling document. Remedy Press the key and select [Admin Setup] > [User Install] > [Super G3] > [OFF]. 285 - Is there enough memory? Check the error message and remove the jammed paper...
MC361, MC561, CX2731MFP Advanced User's Guide - Page 287

... setting. Check the DNS server address setting. Wait until the other job finishes. Is an error occurring? Did you connect the Ethernet cable after turning on the display screen of the MFP. 287 -...be done. Is the e-mail address of the MFP. Is the DNS server address setting correct? Connect the Ethernet cable and then turn on the display screen of the MFP. Set the e-mail address...
CX2731 MFP User's Guide - Eng - Page 197

General Error Messages ________ Note For additional error messages, see the Advanced User's Guide at www.my.okidata.com. Please install new %Color% Toner Cartridge Problem The toner cartridge of the indicated color has run out of the color indicated on toner and will need to be replaced. Troubleshooting CX2731 MFP Basic User's Guide Solution Replace the indicated toner cartridge....
CX2731 MFP User's Guide - Eng - Page 202

...Off and Wait for a while. Miscellaneous Messages Off Line Mode Problem The machine is off and wait awhile ...device is overheated. Solution Turn the machine off and wait for a while %ERRCODE%:Condensing Error Problem Condensation has formed in the machine. Power Off and wait for a while Problem Motor is not write-protected. 202 - Error Messages: USB Memory ___ USB Memory Full Problem...
CX2731 MFP User's Guide - Eng - Page 205

...To get maximum performance, longevity and ultimate cost effectiveness, use them . 205 - Replacing Consumables Consumable Order Numbers ____ Item Toner Cartridge, Black Toner Cartridge, Yellow Toner Cartridge, Magenta Toner Cartridge, Cyan Image Drum Unit Oki P/N 44469813 44469737 44469738 44469739 44494207 Important! WARNING! Replacing Consumables CX2731 MFP Basic User's Guide Toner...

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