Lexmark X464de Support Question
Lexmark X464de Support Question
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Question posted by Wildsami on August 27th, 2014
My Lexmark X464 Will Not Receive A Fax
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Related Lexmark X464de Manual Pages
Embedded Web Server Administrator's Guide - Page 5
... Groups-to define who enters the correct password or PIN receives the same privileges and users can use the printer, and...longer be used alone to provide low-level security, by Lexmark to enable administrators to build secure, flexible profiles that is...be individually identified, passwords and PINs are available to the devices that identifies who you are allowed to as Common Access Cards...
User's Guide - Page 12
... freezes the computer...274 Poor scanned image quality ...274 Partial document or photo scans...275 Cannot scan from a computer ...275
Solving fax problems...275
Caller ID is not shown...275 Cannot send or receive a fax...276 Can send but not receive faxes...277 Can receive but not send faxes...278 Received fax has poor print quality...278
Contents
12
User's Guide - Page 69
...Lexmark supports the use of recycled office paper produced specifically for a printed document, a copy, or an incoming fax.... You can:
Use both sides of the paper (duplexing)" on page 141
Place multiple pages on one side of a single sheet of the Lexmark Web site at www.lexmark.com/environment • The Lexmark recycling program at www.lexmark... impact
Lexmark is committed...an incoming fax on ...
User's Guide - Page 123
..., but you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as described in your telecommunications equipment uses a US-style (RJ11) telephone line, then ...124.
Connect to a Private Branch eXchange (PBX) or Integrated See "Connecting to send and receive faxes.
Connect to a telephone line, telephone, and answering machine
See "Connecting the printer and ...
User's Guide - Page 136
... initial printer setup.
Note: If you cannot locate the Software and Documentation CD, you receive an error, "No fax modems were found", follow these instructions:
For Windows users
1 Close all open , choose... these directions to use. b Select the printer from the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer,...
User's Guide - Page 144
... :
• Off • Always On • Manual • Scheduled 8 If you hold received faxes from printing until they are released. Use Photo mode when faxing photos printed on a laser printer or taken from a magazine or newspaper. a Click Fax Holding Schedule. Faxing
144
Improving fax quality
Question
Tip
When should I use Text mode?
• Use Text mode...
User's Guide - Page 145
... box, and then enter the shortcut number where you print and forward received faxes to a fax number, e-mail address, FTP site, or LDSS.
1 Type the printer IP address into the...for the setting that was selected in the TCP/IP section.
2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 From the Fax Forwarding menu, select one of the following:
• Print • Print and Forward &#...
User's Guide - Page 196
... into equal amounts.
• "Mostly sent" specifies that most of the memory is set to receive fax jobs. • "Mostly receive" specifies that all the memory is set to the Manual Fax function.
Menu item Sample Copy
On Off
Description
Creates a sample copy of the original document
Notes:
• Off is the factory default...
User's Guide - Page 201
...; None is the factory default setting. Enables forwarding of the paper loaded in baud at the bottom of rings before or after a received fax. Fax Receive Settings
Menu item Enable Fax Receive
On Off Fax Job Waiting None Toner Toner and Supplies
Rings to Answer 1-25
Auto Reduction On Off
Paper Source Auto Tray Multi-Purpose Feeder...
User's Guide - Page 238
... setup page and locate the IP address in the TCP/IP section.
2 Click Device Status. Administrative support
238 Using the Embedded Web Server
If the printer is installed ...on the Lexmark Web site at www.lexmark.com/publications.
Administrative support
Finding advanced networking and administrator information
This chapter covers basic administrative support tasks. To view the device status:...
User's Guide - Page 256
... following:
• Touch Continue to reset the printer.
If the message appears again, then contact your system support person. Contact system administrator. Sending and receiving faxes is disabled until fax is configured properly. Disk Full - Touch Continue to insufficient printer hard disk space.
Try one or more of the following :
• Touch Continue...
User's Guide - Page 277
... IP address into the address field of times the phone line rings before sending or receiving a fax. Troubleshooting
277 Disconnect any jams, and then make sure that Ready appears. Disable this feature before....
• If the telephone line is being used by another device, then wait until the other device is finished before sending
a fax.
• If you have extension phones on the same line as...
User's Guide - Page 278
... when the toner is satisfactory. • Resend the fax. Place these items on the scanner glass in Fax mode. There may have been a problem with the quality of the original document is low. Troubleshooting
278 Can receive but not send faxes
These are possible solutions.
Received fax has poor print quality
These are possible solutions.
Try...
User's Guide - Page 314
... system administrator. 256 fax setup 122 Fax Station Name not set up 256 Fax Station Number not set up 256 fax troubleshooting blocking junk faxes 141 caller ID is not shown 275 can receive but not send
faxes 278 can send but not receive
faxes 277 cannot send or receive a fax 276 received fax has poor print
quality 278 faxing
canceling a fax job 142 changing...
User's Guide - Page 318
... the keypad 146
Securely clearing disk space 259 Security Audit Log menu 182 sending a fax using 96 tray linking 87 tray unlinking 87 trays linking 86, 87 loading 77 unlinking... diamonds 254
troubleshooting, fax blocking junk faxes 141 caller ID is not shown 275 can receive but not send faxes 278 can send but not receive faxes 277 cannot send or receive a fax 276 received fax has poor print quality...
Service Manual - Page 37
... of radiation Liquid crystal display Liquid Crystal Module Laser Diode Light emitting diode Long edge feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only...
Service Manual - Page 51
... possible printer problems that have not printed. There are blank.
Web Link is no memory to clear the messages. If the device is in Fax Server mode, and the 'Enable analog receive' Fax Server setting is set up
After a start, there is being plugged into the modem. This needs to 'On', this IR is...
Service Manual - Page 72
... number. • Verify that the remote fax is connected to receive faxes.
• Check by user.
Check with remote end if successive attempts fail. Check with remote end if successive attempts fail. Restore phone line connection.
No action needed .
Received request for unsupported image resolution from remote fax device. Received request for a response.
No dial tone...
Service Manual - Page 102
...this fix the issue?
10
Is a dial prefix needed to step 13.
13
Check the device that cannot receive a fax.
Go to get an outside
line? Go to step10. Check the error being reported with guidance...is wrong, the modem settings can be performed with the fax error code table.
Go to send and receive calls. The issue is with the other device. Go to step 4.
Go to step 12. analog ...
Service Manual - Page 104
... to step 9.
Go to the Administrator menu.
Go to 7.
Go to step 16. Set "Enable Fax Receive" to support fax? Is the VOIP server configured to On. Go to step 2. The issue is an issue with the other device receive faxes?
No Go to step 14. Go to step 7. Did this fix the problem? Is there...
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