Lexmark C544 Support Question
Lexmark C544 Support Question
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Question posted by kerrycardone on October 16th, 2012
What Does 31.06 Defective Imaging Kit Mean?
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Current Answers
Answer #1: Posted by LexmarkListens on October 16th, 2012 10:44 AM
LexmarkListens
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Member since:
July 1st, 2011 Points: 1,410,540
The status message means the the printer is detecting a defective imaging kit. You can try the following:
• Open and close the top cover.
• Remove and re-install the imaging kit.
• Turn the printer power off, and after a few seconds, turn the printer power back
on.
If the issue persists, determine if the imaging kit counter is greater than 15,000 cycles. If it is, then replace the entire kit. If the counter is below 250,000 cycles, replace only the photoconductors.
For further information, please contact our Technical Support Hotline.
Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Related Lexmark C544 Manual Pages
Wireless Setup Guide - Page 8
K M C Y
K M C Y
Setting up the printer
8 Y C M K
Y C M
Remove the toner cartridges by lifting the handles, and then gently pulling away from the imaging kit.
Wireless Setup Guide - Page 10
Y C M K
K M C Y
Close the front and top doors.
Setting up the printer
10 Push the toner cartridge until it clicks into the imaging kit by aligning the rollers on the toner cartridge with the tracks.
Y C M K
K M C Y
Insert the toner cartridge into place. Replace the right side cover.
User's Guide - Page 64
...
Cyan, Magenta, Yellow, or Black Toner Cartridges Shows the status of the waste toner box
Understanding printer menus
64
Invalid
Replace
Missing or Defective
OK
Unsupported
Imaging Kit OK Replace Black Imaging Kit Replace Color Imaging Kit Defective
Shows the status of the imaging kit
Waste Toner Box Near Full Replace Missing OK
Shows the status of the toner cartridges
Early...
User's Guide - Page 97
..., order a replacement imaging kit.
Part name Black and Color Imaging Kit Black Imaging Kit Photoconductor Unit Black Developer Unit Cyan Developer Unit Magenta Developer Unit Yellow Developer Unit
Part number C540X71G C540X74G C540X35G C540X31G C540X32G C540X33G C540X34G
C540, C543, C544
Not Supported Not Supported Not Supported Not Supported Not Supported
C546
Maintaining the printer
97
User's Guide - Page 101
To reduce the risk of the printer might be hot.
Replacing a black and color imaging kit
Replace the black and color imaging kit when 31.yy Defective Imaging Kit appears.
1 Grasp the front door at the sides, and then pull it toward you.
Maintaining the printer
101 9 Close the top door.
10 Close the front door. CAUTION-HOT SURFACE: The inside...
User's Guide - Page 102
2 Open the top door by sliding the button forward. 3 Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. 4 Remove the right side cover. Maintaining the printer
102
User's Guide - Page 103
..., and then remove it.
6 Lift the blue levers on the imaging kit, and then pull it toward you.
7 Press down on the blue levers, grasp the green handles on the sides, and then pull the imaging kit out. This could damage the imaging kit.
Maintaining the printer
103 5 Press the green levers on each side of the...
User's Guide - Page 112
Maintaining the printer
112 12 Remove the red shipping cover from the developer unit. 13 Insert the developer unit. 14 Align and insert the imaging kit.
User's Guide - Page 127
...; Open and close the top cover. • Remove the imaging kit, and then insert it until it clicks into place. • Turn the printer off, wait ten seconds, and then turn the printer on . • Replace the specified toner cartridge with a new one.
31.yy Defective Imaging Kit
Try one or more of the following:
• Open and...
User's Guide - Page 140
... size loaded.
Troubleshooting
140 If Black and color imaging kit life warning orBlack imaging kit life warning appears, replace the imaging kit.
The imaging kit may be defective. Incorrect margins
These are possible solutions.
Gray background
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
• From the printer control panel Quality menu, change the setting...
User's Guide - Page 141
..., and black. Try one or more of imaging kits: a black and color imaging kit, and a black imaging kit. Print irregularities
Troubleshooting
141 THE IMAGING KIT MAY BE DEFECTIVE
Replace the imaging kit. Paper curl
These are possible solutions.
Light colored line, white line, or incorrectly colored line
These are possible solutions. Note: The printer has two types of the following...
User's Guide - Page 142
...Macintosh users, specify the type from the Print dialog.
THE FUSER MAY BE WORN OR DEFECTIVE
Replace the fuser. Troubleshooting
142 CHECK THE PAPER
Avoid textured paper with rough finishes. ... one or more of the following :
CALIBRATE THE COLOR
The printer automatically calibrates the colors whenever a new imaging kit is detected.
These are possible solutions.
CHECK THE PAPER TYPE ...
User's Guide - Page 143
... its original wrapper until Color Adjust appears, and then press . THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
• Load paper from a fresh package. • Store paper in the tray:
1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before...
User's Guide - Page 145
... Macintosh users, specify the type from the Print dialog. The black imaging kit contains black only.
The black and color imaging kit contains cyan, magenta, yellow, and black.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
CHECK THE PAPER TYPE SETTING
Make sure...
User's Guide - Page 146
...yellow, and black.
The black imaging kit contains black only.
• The Print Defects menu prints a diagnostic list of the following:
THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit. Contact Customer Support. Troubleshooting
146 Notes:
• The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. Try one or more of problems...
User's Guide - Page 147
...THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit....
Troubleshooting
147 Try one or more of the following :
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray. Toner specks
These are possible solutions.
IS THERE TONER IN THE PAPER PATH? CHECK THE PAPER TEXTURE SETTING
From the printer...
User's Guide - Page 149
...use for best color quality.
CALIBRATE THE COLOR
The printer will automatically calibrate the colors whenever a new imaging kit is RGB color?
Note: If you can be printed... or PCL emulation printer software? REMOVE AND REINSTALL THE TONER CARTRIDGES
Remove the toner cartridges, and then reinstall them. Printing presses, inkjet printers, and color laser printers create colors in this...
User's Guide - Page 167
...tray (standard) loading 41
30.yy Toner Cart Missing 127 31.yy Defective Imaging Kit 127 31.yy Replace black and color imaging kit 127 34 Short paper 128 35 Insufficient memory to support ... 117 notice of paper needed 117 notice that different paper is
needed 117
F
factory defaults, restoring printer control panel menus 116
FAQ about color printing 149 FCC notices 154, 158 fiber optic
network setup ...
User's Guide - Page 168
...58 letterhead 56
I
Image menu 93 imaging kit
replacing 101 imaging kits
ordering 97 information, finding 7 Insert Tray 125 installation
wireless network 25, 27 installing
options in driver 24 printer software 23 installing printer software adding options ...68 Paper Weight 70 PCL Emul 90 PDF 89 PictBridge 93 PostScript 90 Print Defects 74 Print Fonts 74 Quality 86 Setup 83 Supplies 64 TCP/IP 77 Universal ...
User's Guide - Page 169
...
Paper Texture menu 68 PictBridge menu 93 Quality menu 86 USB menu 79 Utilities 89 Wireless menu 78 printer messages 30.yy Toner Cart
Missing 127 31.yy Defective Imaging Kit 127 31.yy Replace black and color
imaging kit 127 34 Short paper 128 35 Insufficient memory to support
Resource Save feature 128 37 Insufficient memory for...
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