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Question posted by curtitony on May 22nd, 2014

Genie Excelerator Won't Stop

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Related Genie Excelerator Manual Pages

Owner's Manual - Page 1

... TABLE OF CONTENTS Safety Information 2 Important Installation Instructions 2 Safety Features 2 Pre-installation Checklist 3 Garage Door Opener Assembly 9 Record Data (for 8' Doors Included Wall Control MUST be Properly Set to Operation of this Garage Door Operator. Please call us: 1-800-35-GENIE (354-3643) www.geniecompany.com Please have Model information ready when calling. Extension...
Owner's Manual - Page 2

... manually for opening equipment. each, are heavy objects that has a broken spring. ELECTRICAL SHOCK HIGH SPRING TENSION WARNING: Can Cause Serious Injury or Death WARNING: Can Cause Serious Injury or Death • Turn off 4.5 minutes later. If you have garage door related questions or do not understand an instruction, call your nearest Genie Factory...
Owner's Manual - Page 3

... cause serious injury or death. NOTE The Excelerator Opener is "lightweight" (made with an automatic Garage Door Balance Detection System. If door appears out of alignment, binds, or does not move smoothly, contact a 3' - 4' Genie Factory Authorized Dealer or dealer of your door sticks, binds, or is out of door, and its connection to door's top and bottom beams. A If...
Owner's Manual - Page 4

... here. - Draw a center line to connect points. Bottom of the garage door opening. A If door height is above door. A Find vertical center line of door and header: • Close door. • Measure door width at top. • Mark a point at center of Travel 4 For Help, call 1-800-35-GENIE or visit www.geniecompany.com B Find Header Bracket mounting height...
Owner's Manual - Page 5

... Help, call 1-800-35-GENIE or visit www.geniecompany.com 5 Garage construction varies widely. Check Step 5: CHECK POWER HEAD MOUNTING AREA Check ceiling or space above where Opener Power Head will be needed for your installation. Additional mounting straps or angle iron may be mounted (Figure 5): A Measure from garage door center line mark toward rear...
Owner's Manual - Page 6

... Extensions (dealer) ❐ Garage door opener reinforcement bracket (dealer) ❐ Garage door frame reinforcement brackets, screws, bracing or reinforcement kits (dealer) ❐ Lag Screws (11/4") for a wood door less than 2" thick (store) ❐ Electrical outlet and/or wiring (supplied by a licensed electrician) ❐ Excelerator Extension Kit (for 8' garage doors) (store) ❐...
Owner's Manual - Page 9

...door 11C. GARAGE DOOR OPENER ASSEMBLY Assembly Step C1H: CONNECT RAIL TO POWER HEAD OPEN BLUE PARTS BAG A Turn Power Head upside down and place on Retaining Clip 10 Figure 11 Attach Middle Rail Section For Help, call 1-800-35-GENIE...Bolt 1st Rail Section to Collar (Figure11D). B Attach Middle Rail Section to Opener Power Head. CAUTION The Drive Screw and Rail Liner can slide out of ...
Owner's Manual - Page 12

... bag) 12 For Help, call 1-800-35-GENIE or visit www.geniecompany.com Alternative Header Bracket orientations Highest Point of the door. • Mark 3 hole positions. •...door header to the Header Bracket be necessary to attach a 2" x 6" board across the wall studs above the spring. Any of these may be on space. GARAGE DOOR OPENER INSTALLATION NOTE For lightweight garage doors...
Owner's Manual - Page 13

...-35-GENIE or visit www.geniecompany.com 13 For sectional doors: A Place Door Bracket on top of door Attach no lower than 2", use 11/4" Lag Screws. the thickness of masonite, lightweight wood, fiberglass, metal, or other lightweight materials must be properly braced before mounting door Opener. Check door condition and thickness. See page 3. Installation SteCpH2: INSTALL GARAGE DOOR...
Owner's Manual - Page 15

...Emergency Release Cord Knob to 6' above ! C Attach both Arms together with garage door fully or partially open, garage door may leave Emergency Release Knob within reach of Emergency Release Cord Knob to 6' ... 36 34 Door Arm 31 Straight Door Arm 33 For Help, call 1-800-35-GENIE or visit www.geniecompany.com Figure 24 Assemble Arms (ONE-PIECE) 15 B Attach Straight Door Arm to ...
Owner's Manual - Page 16

... fasten with 2 (#10-16 x 1-1/4") Phillips Hex Head Screws per Bracket. Blocks of garage door frame or wall 6" above floor Figure 27 Final Check Safe-T-Beams® 16 For Help, call 1-800-35-GENIE or visit www.geniecompany.com NOTE The Opener will spend more time in opposite directions. A Install Safe-T-Beam® Source and...
Owner's Manual - Page 18

... in UNLOCKED position. CAUTION • Use of any moving garage door or Opener parts (you should not be sure to stop working. B Find a convenient mounting location: • Within direct sight of garage door. • At least 5' above with Entrapment Warning Label 18 For Help, call 1-800-35-GENIE or visit www.geniecompany.com Wall Console 40 Figure...
Owner's Manual - Page 20

... 35 Making Force Adjustments 20 For Help, call 1-800-35-GENIE or visit www.geniecompany.com If door opens completely, but motor continues to midpoint between the two Limit Switches before contacting floor, increase Close force and try again. - If door does not close garage door. - A Pre-set to the minimum force necessary to floor. Do...
Owner's Manual - Page 21

... door stops and reverses within 2 seconds after it again. • Repeat steps above as needed : • Place door in center of heat damage to Close Limit Switch. - If not, readjust the Close Limit Switch. 2" x 4" board laid flat Figure 36 Checking Contact Reverse For Help, call 1-800-35-GENIE or visit www.geniecompany.com 21 A Open garage door...
Owner's Manual - Page 22

... Remote Controls. Garage door will not cause the door Opener to open Battery Cover Figure 39 Remote Control Battery Replacement 22 For Help, call 1-800-35-GENIE or visit www.geniecompany.com To Erase All Remotes from the Antenna Wire. • If the red Learn Indicator Light blinks approximately 4 times per second, programming has stopped. NOTE •...
Owner's Manual - Page 23

...For Help, call 1-800-35-GENIE or visit www.geniecompany.com 23 Enter your PIN (3 to 8 characters). • Press . - Press . After the LED stops blinking, re-enter your PIN ...lens may need to be door #1,#2 and #3. • Press the Learn Code Button (see Figure 1). - NOTE • If the door does not move the garage door: - Programming for 1 Door Opener A Set Wireless Keypad PIN ...
Owner's Manual - Page 26

... SHOULD CROSS THE PATH OF THE MOVING DOOR. 4 NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR. 5 Test Opener monthly. The door MUST reverse on the floor. Weak or broken springs are capable of increasing the rate of door closure and increasing the risk of the doorway on contact with the door open. Have a Genie Factory Authorized Dealer make repairs to cables...
Owner's Manual - Page 27

...Door Safety Guide 1. The Green LED light will turn ON, then OFF when power is equipped with an automatic garage door balance detection system. Contact Customer Service for further assistance. Reset Opener - Check door...ONE-BLINK" signal. See door Safety Guide 1. Fuse on Power Head. Have a Genie Factory Authorized Dealer check: - Opener System Self-Diagnostic Troubleshooting •...
Owner's Manual - Page 28

... garage door and door spring(s). • WARNING: If you suspect a problem with the garage door hardware or springs,contact a Genie Factory Authorized De aler for service,or contact Customer Service at 1-800-35-GENIE. • Check Open Limit Switch for a short circuit and for no apparent reason Door starts down, then stops before it is completely closed Door starts down, then stops...
Owner's Manual - Page 29

... as detailed in good repair, properly lubricated, and properly balanced. (See Maintenance page 25). • WARNING: If you suspect a problem with garage door hardware or springs, contact a Genie Factory Authorized Dealer for Opener to retune Remote Controls or Receiver. • Program code for each Remote Control into Receiver memory (See Programming the Remote Control...

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