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Dymo LabelWriter 4XL Label Printer Support Question

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Question posted by kiannaleseberg on September 28th, 2018

Customer Service- Label Maker Malfunction

I purchased the label maker last year and it is not working. I have called customer service but have not been able to get through. In total I was on the phone for 3 hours on hold. Please let me know if there is a way to get in touch so I can return the label maker and have it replaced.

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Answer #1: Posted by Odin on September 28th, 2018 4:21 PM

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Odin

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Sorry for your problems. Here are two suggestions:

(1) Instead of calling customer service, you might try the corporate contact information here--http://www.corporateofficeowl.com/dymo/Corporate%20Office. This however might not work; and if it doesn't...

(2) You may be able much more easily to get through to customer service by going through LucyPhone, at http://www.lucyphone.com/.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Dymo LabelWriter 4XL Label Printer Manual Pages

User Guide 1 - Page 3

... About the LabelWriter Printer 1 LabelWriter Printer Features 1 System Requirements 3 Printing Labels 3 Developer and SDK Information 3 About Labels 5 Loading Labels 5 Ordering Labels 7 Printing Over a Network 9 Printing to a Shared Printer from Windows 9 Sharing a Printer on a Network 9 Adding a Network Printer 13 Printing to a Shared Printer from Mac OS 13 Sharing a Printer on...

User Guide 1 - Page 5

... about the following printer models: • LabelWriter 450 • LabelWriter 450 Turbo • LabelWriter 450 Twin Turbo • LabelWriter 450 Duo • LabelWriter 4XL • LabelWriter SE450 For complete information about programming and using the LabelWriter SE450 printer, refer to print on the DYMO Web site (www.dymo.com). Top cover Label spool Label release Label feed path and...

User Guide 1 - Page 6

... DC power connector Cable channels LabelWriter 450 Twin Turbo Label roll Label guide Reverse label button Label feed path and tear bar DC power connector Label exit slot Open label cassette tray LabelWriter 450 Duo USB connector Label roll Reverse label button USB connector Label feed path and tear bar Form-feed button and status light LabelWriter 4XL Serial number Cable channel DC...

User Guide 1 - Page 7

... required. Therefore, printing to "Status Light" on page 19 for a complete description of the printer. See the DYMO Label v.8 online Help or Software User Guide for those interested in developing products that work with LabelWriter printers. • Keep in mind that work with a serial connection, an RS-232 serial port is no different than printing to...

User Guide 1 - Page 8

... Web site at www.dymo.com for information about programming and using the LabelWriter SE450 printer, refer to automate printing and take advantage of the label printing power built into DYMO Label software, a Software Developer's Kit (SDK) is included in your LabelWriter CD. For more information, visit the Developer Program page on the DYMO Web...

User Guide 1 - Page 9

... cover malfunction or damage that is then placed on how the labels are used . Because DYMO LabelWriter printers use of labels other than DYMO-branded labels. Loading Labels Each label roll comes in this bag when the labels are susceptible to fading in two ways: • Exposure to direct sunlight, to change the label roll. The LabelWriter Twin Turbo printer holds two label rolls...

User Guide 1 - Page 10

... from the spindle. Figure 2 Note To ensure proper feeding of the spool. Figure 1 4 Hold the spool spindle in a LabelWriter 450 printer. Slide label guide against labels Note Regardless of the label width, the left edge of the label inserted against the side of labels during printing, the label roll must be pushed flush against left hand and place the...

User Guide 1 - Page 11

... use thermal printing technology, you use specially designed and manufactured labels. A complete listing can be compatible and may provide unsatisfactory printing or cause the printer to malfunction. 7 Ordering Labels To load a label cassette (LabelWriter Duo) 1 Press the button on labels other than DYMO-branded labels may not be found at the DYMO Web site: www.dymo.com. Caution...

User Guide 1 - Page 13

... Windows This section describes how to print to a shared DYMO label printer in this chapter are: • "Printing to a Shared Printer from Windows" • "Printing to a Shared Printer from which the printer is physically connected. Note When printing to a shared printer, any messages generated by the printer, including error messages, are the general steps you must be...

User Guide 1 - Page 17

... Software on your computer. Note The LabelWriter Duo printer is actually two printers (label and tape) so you wish to your System Administrator. once for the LabelWriter Duo label printer and once for the LabelWriter Duo tape printer. To add a network printer ♦ Use the standard Windows Add Printer Wizard to add the shared label printer to a shared printer in a Mac OS workgroup.

User Guide 1 - Page 18

Note To share the DYMO LabelWriter Duo printer, which can print to a network printer, you can print on the remote computer. Adding a Shared Printer Before you need to install DYMO Label software on both labels and tape, select both the LabelWriter DUO Label and the LabelWriter DUO Tape 128 printers. 4 Select the Share these printers with your printer for information.) 2 From the Finder...

User Guide 1 - Page 19

... both the LabelWriter DUO Label and Tape printers. • DYMO label printers with print servers vary by print server type and manufacturer. The shared printer is actually two printers (Label and Tape), so you can print over a network to a DYMO label printer connected to the printer drivers on a network. Visit the DYMO Web site to the print server. A DYMO label printer works the same...

User Guide 1 - Page 20

...updating the printer's firmware. 16 DYMO Label Printer Model DYMO LabelWriter 400 DYMO LabelWriter 400 Turbo DYMO LabelWriter Twin Turbo Serial Numbers Greater Than Firmware Version Greater Than xxxxx-2046321 93089v0T, 93490v0T xxxxx-2096232 93176v0T, 93491v0T xxxxx-2013955 93085v0M, 93492v0M LabelWriter 450 Series Printers: All LabelWriter 450 series printers, including the 4XL and SE450...

User Guide 1 - Page 21

... sure it from your LabelWriter printer working properly, you should clean it does not contain ammonia. • Small, soft brush, such as cleaning the label path with the cleaning card. Chapter 4 Caring for Your Printer The LabelWriter printer is designed to time. You will help keep your LabelWriter printer if you long and trouble-free service, while requiring very little...

User Guide 1 - Page 23

...dymo.com). Labels are not loaded properly or the label roll is connected. www.dymo.com 19 Troubleshooting Status Light This section provides information on and printer is in configuration... on and printer is empty. However, in power saving mode. USB cable is connected and printer is ready. Chapter 5 Getting Help Your LabelWriter printer should offer years of the printer as follows:...

User Guide 1 - Page 24

... Poor print quality is that all elements of labels. Also, the perforated holes between the labels made by LabelWriter printers. Every LabelWriter printer comes with the first roll of the print head and printing mechanism are frequently not detectable by a manufacturer other manufacturers are in the printer, press and hold the form-feed button on other print quality...

User Guide 1 - Page 25

... the cable is connected properly. 4 (Windows) Check that your printer. See "Loading Labels" on page 5. • Make sure you install the software that the printer is feeding labels properly by other manufacturers are still having problems after checking the above items, contact Customer Service to the LabelWriter printer. Refer to the installation instructions in use, follow the steps...

User Guide 1 - Page 26

... with a warranty against defects in materials, design, or workmanship, for two years from the original date of purchase (LabelWriter SE450 for your LabelWriter printer. 877-724-8324 To contact us, visit the Support area of third party labels. This warranty does not cover any malfunction or damage caused by the use of our Web site at www...

User Guide 1 - Page 27

... 450 Turbo 450 Twin Turbo 4XL 450 Duo (Label Printer) 450 Duo (Tape Printer) Print Method Direct Thermal Thermal Transfer Print Resolution 300 dots per inch (11.8 dots per mm) 180 dots per inch (7.09 dots per hour Regulatory Approvals CE, FCC, TUV CB, cTUVus, TUV GS, and C-Tick Warranty Two Year Limited 23 Chapter 6 Technical...

User Guide 1 - Page 29

... on the environmental performances of content (for example, step-by-step instructions that are constantly working to use the appropriate take-back systems. Those systems will reuse or recycle most of the... The equipment that you have a technical question, please contact Customer Service. 25 Please include the following information with your end life equipment in the documentation.