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Dell TL2000 Support Question

Dell TL2000 Support Question

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Question posted by shruthi on August 30th, 2017

Need To Get Service User Password

Need to perform library firmware upgradation and unable to perform as User/Super USer/Admin, it shows access denied. Hence need default service user password.

Current Answers

Answer #1: Posted by WiseOwlHelp2Day on August 30th, 2017 6:10 AM
This answer was accepted by the poster of the original question.
WiseOwlHelp2Day

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August 29th, 2017

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hi,


You have two options:

Reset it from the remote management unit...if you have access to it.

Or

Use the following default password and login: Username: admin

Password: secure


If neither works, please contact Dell support team

Related Dell TL2000 Manual Pages

User Guide - Page 5

... in the Choose A Country/Region drop-down menu at the bottom of library firmware. Dell provides several online and telephone-based support and service options. Verify your purchase invoice, packing slip, bill, or Dell product catalog. Minimum Firmware Levels for these libraries below : 1. LTO 5 Tape Drive Library firmware must be at 10.00, or greater, to support the Ultrium...
User Guide - Page 8

...Replacement 10-13 Unpacking and Preparing the Replacement Library Enclosure 10-14 Installing Your Drive(s) in Netware D-2 Appendix E. SCSI Element Types, SCSI Addresses, and Physical Configurations A-1 2U Library I -1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide A-2 Library Partitioning and Element Addressing . . B-2 Appendix C. Enabling LUN...
User Guide - Page 10

... 10-24. Access holes for securing the library in Library 5-58 Service Library: Clean Drive page 5-58 Service Library: View Logs page 5-59 Service Library: View Drive Logs screen 5-60 Service: Save Drive Dump 5-60 Service Library: Perform Diagnostics page 5-61 Service Library: Perform Key Path Diagnostics page 5-62 The Service Library: Upgrade Firmware page showing one Ultrium...
User Guide - Page 16

... Inspection Procedure Before you service the unit, perform the following laser safety information. Check the library's power cord for damage. 4. Check the product label at your outlet. If drives are SCSI attached, check the tape drive's SCSI bus (signal) cable for 4 seconds. 3. xiv Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide External safety agencies...
User Guide - Page 50

... scan beyond LUN 0 and will be reported as RAID controllers, do not support LUN scanning. 3-6 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Generally only drives which does not contain a drive, and has a position between used slots, needs to discover the library. This will remove the Attention LED on the front panel and the exclamation mark on page...
User Guide - Page 54

... software and systems are designed to the library's port. For example, if you install a drive that each group is defined with a World Wide Node Name (WWNN) or World Wide Port Name (WWPN). Software zoning is isolated from the same server. If 3-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Two types of devices so that...
User Guide - Page 74

... navigation pane of library and drive firmware currently installed on your SNMP server. d. a77ug070 a. Select admin for both library and drive firmware, if necessary. 4. Enter secure for instructions. 4-18 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Log in your internet browser address field and press Enter on the web to those that needs to be updated...
User Guide - Page 86

... SAS drives in your library are configured for library managed encryption, run the Key Path Diagnostic to ensure that your preferred name, or leave as a password to determine.../Updating Firmware" on page 4-18. 4-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug278 Figure 4-32. Check this feature. Target 2-IP Address - Select a version for Library Managed ...
User Guide - Page 88

...the library accessor. 3. For information about Element Addressing, . 4-32 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Backup software packages may need to communicate with the library. In... the library is password protected. Depending on verifying the connection of the SCSI bus should only be used if the magazine cannot be terminated. Magazine access is ...
User Guide - Page 99

Service LibraryUpgrade "Service Library: Firmware Upgrade Firmware" on page 5-62 Gateway, current Monitor → Library → Network → "Monitor: address Gateway Library" on page 5-10 Configure Library → Network "Configure Library: Network" on page 5-50 Gateway Configure → Network → Address, modify Gateway "Configure: Network" on page 5-24 ...
User Guide - Page 104

... Set Access PIN Save/Restore Telnet Service Port a77ug050 Set Date and Time Control Path Failover Figure 5-3. Monitor Menu The Monitor menu contains information about the following sub menu items: v Library v Drive v Inventory Monitor: Library This menu item displays current library information and settings. 5-10 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide...
User Guide - Page 106

... v Active Slots - the Network Mask Address of library firmware installed v Vendor ID - local link-only IPv6 address of the library v Library Mode - number of errors logged by the network router Monitor: Drive This menu item displays drive information and settings. 5-12 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The errors will have a list of...
User Guide - Page 122

... library firmware is not required. Ethernet Setting Auto DHCP Enabled Note: DNS server addresses, if available, will be set to correct the element addressing and drive numbering. This menu item restores your saved library configuration from Operator Control Panel or Web User Interface Admin secure (default) 5-28 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User...
User Guide - Page 124

...30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug047 v Push the Select key to ServiceLibrary Verify and start diagnostic. A warning message appears stating that exercises all library components. Service Library Verify Figure 5-22. Push the Select key to the Dell PowerVault TL4000 Failover Configuration Guide, included with library firmware levels...
User Guide - Page 128

... 5-34 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide No changes can be made from this page. X X Product ID This is the SCSI inquiry string of bootcode firmware currently installed on the library. Table 5-5. Service Library Clean Drive Advanced Diagnostics (for the specified library type. Bootcode This is available) Upgrade Firmware Reboot Monitor...
User Guide - Page 150

... name, or leave as a password to a SNMP Management console(s). The Community Name is enabled, the library will send SNMP traps to the factory defaults. Click one of the SNMP ...library or tape drive configuration has changed. The feature has been implemented on the RMU and on the OCP, but with slightly different functionality. 5-56 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User...
User Guide - Page 165

...or smears in this area may prevent the library from the label sheet carefully. A mark in the printed characters or bar code (a library's inventory operation will take much longer if the...READ ONLY) xxxxxxL1 LTO Ultrium Cleaning Cartridge CLNxxxLx *An Ultrium 3 Tape Drive must have a minimum firmware level of mark on the label. A label that do not leave a residue after being ...
User Guide - Page 174

... in gripper or slider error codes due to "Service: Service (Drives)" on page 5-31 or "Service Library: Upgrade Firmware" on page 6-2. 1. Refer to "Provide Proper Acclimation and Environmental Conditions" on page 6-8 and "Perform a Thorough Inspection" on page 5-57. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Ensure that you understand any data protection...
User Guide - Page 175

... daisy-chained to another tape drive or to SE speed. 4. and Status will show "Chk Media/Rsvd Slot?" CUSTOMER REPLACEABLE UNITS (CRU) AND SERVICE SPARES Drive Sled See "Isolating Drive Sled Problems" on the same bus/network have unique ID numbers. 2. Chapter 7. Web: Manage LibraryPerform Inventory). Check the network bandwidth from drive and perform an inventory (OCP...
User Guide - Page 187

... page 8-11 DE Warning Event! Library firmware upgrade required. Refer to the latest version. Example: 1. Subcode 02: drive #2 Chapter 8. See Table 8-3 on page 8-11 E0 Incompatible magazine detected 1. Insert magazine in library. Upgrade library firmware to "Isolating a Power Supply Problem" on page 7-7 F0 Drive Over temperature Condition The subcode indicates...

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