Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by movibreazy on September 12th, 2014
My Optiplex 360 Won't Start
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Current Answers
Answer #1: Posted by freginold on November 21st, 2014 9:51 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Often when a computer won't turn on, it's because one of two components has failed: either the power supply unit or the motherboard (assuming you've ruled out the power coming in from the wall or surge protector as the problem).
Power supplies are generally not terribly expensive, compared to other components. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard. If you have a voltmeter or a power supply tester, you can check the power supply to verify that it's not supplying any power.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Power supplies are generally not terribly expensive, compared to other components. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard. If you have a voltmeter or a power supply tester, you can check the power supply to verify that it's not supplying any power.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
... or registered trademarks of Microsoft Corporation in this text: Dell, the DELL logo, OptiPlex, and DellConnect are either potential damage to Microsoft® Windows® operating systems ...disassembly is strictly forbidden.
Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are trademarks of your computer. A00
patents and other intellectual property rights...
Setup and Quick Reference Guide - Page 21
... have an ISP, consult the Connect to the Internet wizard. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button → Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or...
Setup and Quick Reference Guide - Page 22
... included with certain computers. For instructions on removable media, such as a writable CD, for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click...
Setup and Quick Reference Guide - Page 23
... settings and files and click Next. screen, click I want to create a
Wizard Disk in the following steps:
1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click...
Setup and Quick Reference Guide - Page 25
... least 512-KB pipelined-burst, eight-way set associative, writeback SRAM
Intel G31/ICH7 seven 24 8 Mb integrated network interface capable of your computer, click Start→ Help and Support and select the option to view information about your computer. Mini Tower Computer
NOTE: Offerings may vary by region. non-ECC...
Setup and Quick Reference Guide - Page 28
... Blinking green in sleep state; The blinking amber indicates a problem with the system board.
A solid amber light when the computer does not start indicates that the system board cannot start initialization. This indication could be a system board or a power supply problem (see "Power Problems" on page 37). A blinking green light indicates the...
Setup and Quick Reference Guide - Page 31
... pipelined-burst, eight-way set associative, writeback SRAM
Intel G31/ICH7 seven 24 8 Mb integrated network interface capable of your computer, click Start→ Help and Support and select the option to view information about your computer. Desktop Computer
31 For more information regarding the configuration of 10/100/1000 communication
Specifications...
Setup and Quick Reference Guide - Page 34
Blinking green in sleep state; Desktop Computer A solid amber light when the computer does not start indicates that the system board cannot start initialization. Connectors (continued) PS/2 Parallel
System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front ...
Setup and Quick Reference Guide - Page 37
... and
follow the remaining troubleshooting steps. Using the Hardware Troubleshooter
1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in the search field ... Manual on support.dell.com .
Troubleshooting Tips
37
This message may help support personnel to start the search. 3 In the search results, select the option that the part is correctly ...
Setup and Quick Reference Guide - Page 39
...
• Reseat the memory modules to the Windows Classic view. The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL...information about the type of memory supported by your computer. Mini Tower Computer" on page 41). Desktop Computer" on page 41). For additional safety best practices information, see "Dell Diagnostics" on page...
Setup and Quick Reference Guide - Page 40
... longer responding, and click End Task.
See the software documentation for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD -
1 Click Start → Control Panel→ Programs→ Use an older program with the operating system installed
on a floppy disk, CD, or DVD. If necessary, uninstall and...
Setup and Quick Reference Guide - Page 41
...Diagnostics from the icon on (or restart) your computing environment.
Select Diagnostics from the Start menu. NOTE: If you begin any of your computer. 3 When the DELL™ logo appears, ...™ Support screen. Dell Diagnostics
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computer. If the Dell Support icon does not appear in this...
Setup and Quick Reference Guide - Page 42
...Bit Dell Diagnostics from the diagnostics utility partition on the screen.
On the next start-up, the computer starts according to the devices specified in the system setup program.
3 When the ...from the menu that you see the Microsoft® Windows® desktop; When the DELL logo appears, press immediately.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: ...
Setup and Quick Reference Guide - Page 43
... with a [!]) on the computer, click Continue; otherwise, contact your administrator to continue.
2 Scroll down the list to a Previous Device Driver Version 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If you are an administrator on page 43). a Click the Windows Vista...
Setup and Quick Reference Guide - Page 44
..."Using Microsoft® Windows® System Restore" on page 46)
1 With the Windows desktop displayed, insert your media drive directory to display the media contents, and then double-click the... Driver Version" on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically.
Using the Drivers and Utilities Media
Before using the Drivers and Utilities media, ...
Setup and Quick Reference Guide - Page 45
Manually Reinstalling Drivers
1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Software
45
However, using the Operating System media deletes all data on the hard ...
Setup and Quick Reference Guide - Page 46
...drive and removes any files or programs until the system restoration is complete. 1 Click Start . 2 In the Start Search box, type System Restore and press . 3 Click Undo my last restoration and...any programs or drivers installed after you set your operating system problem. Starting System Restore 1 Click Start . 2 In the Start Search box, type System Restore and press .
If possible, back ...
Setup and Quick Reference Guide - Page 56
... technician): Operating system and version: Devices: Expansion cards: Are you performed:
56
Getting Help Error message, beep code, or diagnostic code: Description of the system's start-up files. If the computer is connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to...
Setup and Quick Reference Guide - Page 59
... Support Utility, 41 technical support and customer service, 52 Technical Update Service, 41
Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers...
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