Setup and Quick Reference Guide
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7 Finding Information 49 8 Getting Help 51 Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53 Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57 Index 59 Contents 5
7 Finding Information 49 8 Getting Help 51 Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53 Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57 Index 59 Contents 5
Setup and Quick Reference Guide
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... wall connector before you are using a DSL or cable/satellite modem connection, contact your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on your desktop or if you need a modem or network connection and an Internet service provider (ISP). If you set up your Internet connection. Connecting to the Internet NOTE...
... wall connector before you are using a DSL or cable/satellite modem connection, contact your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on your desktop or if you need a modem or network connection and an Internet service provider (ISP). If you set up your Internet connection. Connecting to the Internet NOTE...
Setup and Quick Reference Guide
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... transfer the data to the new computer over a network or serial connection, or you can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I will use the wizard from the old computer: 1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks...
... transfer the data to the new computer over a network or serial connection, or you can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I will use the wizard from the old computer: 1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks...
Setup and Quick Reference Guide
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... memory Maximum memory Video Type: Integrated VGA (on back panel to support microphone PCI 2.3 PCI Express 1.0A SATA 1.0 and 2.0 USB 2.0 133 MB/s (PCI) x1-slot bidirectional speed - 500 MB/s (PCI Express) x16-slot bidirectional speed - 8 GB/s (PCI Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps low speed (USB) two (full height) 124 pins 32 bits 26 Specifications - line-in and line-out audio connectors on system board) Discrete (graphics card) Audio Type Expansion Bus Bus type Bus speed PCI connectors connector...
... memory Maximum memory Video Type: Integrated VGA (on back panel to support microphone PCI 2.3 PCI Express 1.0A SATA 1.0 and 2.0 USB 2.0 133 MB/s (PCI) x1-slot bidirectional speed - 500 MB/s (PCI Express) x16-slot bidirectional speed - 8 GB/s (PCI Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps low speed (USB) two (full height) 124 pins 32 bits 26 Specifications - line-in and line-out audio connectors on system board) Discrete (graphics card) Audio Type Expansion Bus Bus type Bus speed PCI connectors connector...
Setup and Quick Reference Guide
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...inch SATA hard-drive bays Connectors External connectors: Video Network adapter USB Audio Serial PS/2 Parallel System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 15-hole VGA connector RJ-45 connector two front-panel, and six back-panel USB 2.0compliant connectors front panel: one microphone and one 164-pin connector Specifications - back panel: one line-out connector and one line-in (microphone) connector two 9-pin connectors; 16550C-compatible two, through PS/2 serial expansion card (full height) one 25-pin connector (bidirectional) three 7-pin connectors...
...inch SATA hard-drive bays Connectors External connectors: Video Network adapter USB Audio Serial PS/2 Parallel System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 15-hole VGA connector RJ-45 connector two front-panel, and six back-panel USB 2.0compliant connectors front panel: one microphone and one 164-pin connector Specifications - back panel: one line-out connector and one line-in (microphone) connector two 9-pin connectors; 16550C-compatible two, through PS/2 serial expansion card (full height) one 25-pin connector (bidirectional) three 7-pin connectors...
Setup and Quick Reference Guide
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... cannot start initialization. Connectors (continued) Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM) Controls and Lights Front of computer: Power button Power light Drive activity light two 10-pin connectors one 10-pin connector one 775-pin connector two 240-pin connectors one 4-pin connector one 24-pin connector through RJ-45 connector on page 37). green light - Mini Tower Computer This indication could be a system board or a power supply problem (see "Power Problems" on back panel push button • green light - A blinking...
... cannot start initialization. Connectors (continued) Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM) Controls and Lights Front of computer: Power button Power light Drive activity light two 10-pin connectors one 10-pin connector one 775-pin connector two 240-pin connectors one 4-pin connector one 24-pin connector through RJ-45 connector on page 37). green light - Mini Tower Computer This indication could be a system board or a power supply problem (see "Power Problems" on back panel push button • green light - A blinking...
Setup and Quick Reference Guide
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...and line-out audio connectors on front panel; Desktop Computer microphone and headphone connectors on back panel to support microphone PCI 2.3 PCI Express 1.0A SATA 1.0 and 2.0 USB 2.0 133 MB/s (PCI) x1-slot bidirectional speed - 500 MB/s (PCI Express) x16-slot bidirectional speed - 8 GB/s (PCI Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps low speed (USB) 32 Specifications - Memory Type Memory connectors Memory capacities Minimum memory Maximum memory Video Type: Integrated (on system board) Discrete (graphics card) Audio Type Expansion Bus Bus...
...and line-out audio connectors on front panel; Desktop Computer microphone and headphone connectors on back panel to support microphone PCI 2.3 PCI Express 1.0A SATA 1.0 and 2.0 USB 2.0 133 MB/s (PCI) x1-slot bidirectional speed - 500 MB/s (PCI Express) x16-slot bidirectional speed - 8 GB/s (PCI Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps low speed (USB) 32 Specifications - Memory Type Memory connectors Memory capacities Minimum memory Maximum memory Video Type: Integrated (on system board) Discrete (graphics card) Audio Type Expansion Bus Bus...
Setup and Quick Reference Guide
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... a power supply problem (see "Power Problems" on back panel push button green light - Connectors (continued) PS/2 Parallel System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM) Controls and Lights Front of computer: Power button Power light one, through PS/2 serial expansion card (low profile) one 25-pin connector (bidirectional) three 7-pin connectors one 34-pin connector one 4-pin connector one 3-pin connector one 164-pin connector one...
... a power supply problem (see "Power Problems" on back panel push button green light - Connectors (continued) PS/2 Parallel System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM) Controls and Lights Front of computer: Power button Power light one, through PS/2 serial expansion card (low profile) one 25-pin connector (bidirectional) three 7-pin connectors one 34-pin connector one 4-pin connector one 3-pin connector one 164-pin connector one...
Setup and Quick Reference Guide
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... the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to diagnose and fix the problem(s). • If an error message occurs in the power connector on support.dell.com . This message may help support personnel to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Power Problems CAUTION: Before working inside...
... the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to diagnose and fix the problem(s). • If an error message occurs in the power connector on support.dell.com . This message may help support personnel to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Power Problems CAUTION: Before working inside...
Setup and Quick Reference Guide
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... that the main power cable and front panel cable are turned on the keyboard, move the mouse, or press the power button to resume normal operation. Some possible causes of interference are securely connected to the system board connector. There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules. • Remove and then reinstall any power strips being used are plugged into an electrical...
... that the main power cable and front panel cable are turned on the keyboard, move the mouse, or press the power button to resume normal operation. Some possible causes of interference are securely connected to the system board connector. There is a power problem, a device may be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules. • Remove and then reinstall any power strips being used are plugged into an electrical...
Setup and Quick Reference Guide
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... any open programs you set your computer, see "Dell Diagnostics" on page 25 or "Specifications - Lockups and Software Problems NOTE: The procedures in this document were written for minimum memory requirements. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET Troubleshooting Tips 39 If necessary, install additional memory. • Reseat the memory modules...
... any open programs you set your computer, see "Dell Diagnostics" on page 25 or "Specifications - Lockups and Software Problems NOTE: The procedures in this document were written for minimum memory requirements. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET Troubleshooting Tips 39 If necessary, install additional memory. • Reseat the memory modules...
Setup and Quick Reference Guide
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... connected to a working electrical outlet. 2 Turn on the taskbar, or from the Start menu, go to support.dell.com and download the software. Select Diagnostics from the start menu and press . For more information about the Dell Support Utility, click the question mark (?) at the top of software and hardware updates for the Dell Technical Update service, go to support.dell.com/technicalupdate. • Verify that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. Dell Technical Update Service...
... connected to a working electrical outlet. 2 Turn on the taskbar, or from the Start menu, go to support.dell.com and download the software. Select Diagnostics from the start menu and press . For more information about the Dell Support Utility, click the question mark (?) at the top of software and hardware updates for the Dell Technical Update service, go to support.dell.com/technicalupdate. • Verify that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. Dell Technical Update Service...
Setup and Quick Reference Guide
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... the Dell Diagnostics Main Menu appears, select the test that appears and press . 5 Type 1 to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is appropriate for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears...
... the Dell Diagnostics Main Menu appears, select the test that appears and press . 5 Type 1 to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is appropriate for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears...
Setup and Quick Reference Guide
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a Click the Windows Vista Start button , and right-click Computer. If you are an administrator on the computer, click Continue; Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your computer. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. otherwise, contact your administrator to enter the Device Manager. Returning to reinstall the driver or install a new driver (see if...
a Click the Windows Vista Start button , and right-click Computer. If you are an administrator on the computer, click Continue; Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your computer. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. otherwise, contact your administrator to enter the Device Manager. Returning to reinstall the driver or install a new driver (see if...
Setup and Quick Reference Guide
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... cases, the Drivers and Utilities program starts running automatically. If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 45) to return your system window. 6 Click the driver that existed before you see "Using Microsoft® Windows® System Restore" on the screen. 44 Reinstalling Software Using the Drivers and Utilities Media Before using the Drivers and Utilities media, go to restart the computer. 4 When you installed the new driver. The drivers...
... cases, the Drivers and Utilities program starts running automatically. If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 45) to return your system window. 6 Click the driver that existed before you see "Using Microsoft® Windows® System Restore" on the screen. 44 Reinstalling Software Using the Drivers and Utilities Media Before using the Drivers and Utilities media, go to restart the computer. 4 When you installed the new driver. The drivers...
Setup and Quick Reference Guide
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... to restore your computer. Restoring Your Operating System You can use it to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for example, Audio or Video). 4 Double-click the name of the driver→ OK→ Next. 8 Click Finish and restart your operating system. Manually Reinstalling Drivers 1 Click the Windows Vista Start button , and...
... to restore your computer. Restoring Your Operating System You can use it to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for example, Audio or Video). 4 Double-click the name of the driver→ OK→ Next. 8 Click Finish and restart your operating system. Manually Reinstalling Drivers 1 Click the Windows Vista Start button , and...
Setup and Quick Reference Guide
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... media to provide last-minute updates about technical changes to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is a CD or • Drivers for technicians or experienced users. Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code...
... media to provide last-minute updates about technical changes to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is a CD or • Drivers for technicians or experienced users. Drivers and Utilities Media • A diagnostic program for your computer The Drivers and Utilities media is located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code...
Setup and Quick Reference Guide
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Index C connecting Internet, 20 modem, 16 monitor, 13 network, 18 network cable, 16 power cables, 17 contacting Dell, 51, 57 D Dell contacting, 51, 57 software updates, 41 Support Utility, 41 technical support and customer service, 52 Technical Update Service, 41 Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41 Dell Technology Guide, 50 DellConnect, 52 Desktop System Software, 49 diagnostics Dell, 41 documentation, 49 Dell Technology Guide, 50 Service Manual, 50 drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, ...
Index C connecting Internet, 20 modem, 16 monitor, 13 network, 18 network cable, 16 power cables, 17 contacting Dell, 51, 57 D Dell contacting, 51, 57 software updates, 41 Support Utility, 41 technical support and customer service, 52 Technical Update Service, 41 Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41 Dell Technology Guide, 50 DellConnect, 52 Desktop System Software, 49 diagnostics Dell, 41 documentation, 49 Dell Technology Guide, 50 Service Manual, 50 drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, ...
Setup and Quick Reference Guide
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..., 20 setting up, 20 L license label, 50 P phone numbers, 57 power power light conditions, 37 troubleshooting, 37 problems restore to previous state, 46 M media drivers and utilities, 49 operating system, 49 memory troubleshooting, 39 N networks, 18 connecting, 18 O operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45 operating system media, 49 operating system product key, 50 R regulatory information, 50 reinstalling drivers and utilities, 43 software, 43 S safety information, 50 Service Manual, 50 Service Tag, 49 setup computer, 13 installing your...
..., 20 setting up, 20 L license label, 50 P phone numbers, 57 power power light conditions, 37 troubleshooting, 37 problems restore to previous state, 46 M media drivers and utilities, 49 operating system, 49 memory troubleshooting, 39 N networks, 18 connecting, 18 O operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45 operating system media, 49 operating system product key, 50 R regulatory information, 50 reinstalling drivers and utilities, 43 software, 43 S safety information, 50 Service Manual, 50 Service Tag, 49 setup computer, 13 installing your...
Setup and Quick Reference Guide
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... information to a new computer, 21 troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39 troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37 U updates software and hardware, 41 V view back, 8 back panel connectors, 7-9 front, 7 W warranty information, 50 Windows License label, 50 Windows Vista Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program...
... information to a new computer, 21 troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39 troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37 U updates software and hardware, 41 V view back, 8 back panel connectors, 7-9 front, 7 W warranty information, 50 Windows License label, 50 Windows Vista Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program...
