Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by vendeBeez on July 17th, 2014
What Do The Number 3 & 4 Diagnostic Lights Mean On The Dell Optiplex 360
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
... to change without the written permission of your computer.
Reproduction of Dell Inc.; Trademarks used in any manner whatsoever without notice. © 2008 Dell Inc. and other countries.
If you purchased a Dell™ n Series computer, any proprietary interest in this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of this material in this document...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 10
Front View
1 11
2
3
4
10 9
8
1 diagnostic lights 3 drive-activity lights 5 drive activity lights 7 microphone connector 9 floppy-drive eject button
11 padlock ring
76
5
2 USB 2.0 connectors (2) 4 power button, power light 6 headphone connector 8 optical-drive tray eject button 10 cover-release latch grip, and cable
security slot
10
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 37
...the problem(s). • If an error message occurs in a program, see www.dell.com/regulatory_compliance. For additional safety best practices information, see the program documentation.
Troubleshooting... message appears on the screen, write down the exact message. IF T H E POWER LIGHT IS OFF -
NOTE: For detailed troubleshooting information, including responding to start the search. 3...
Setup and Quick Reference Guide - Page 38
... that the processor power cable is connected and powered on, see your Service Manual on support.dell.com. • Bypass power strips, power extension cables, and other power protection devices to verify... on properly.
• Ensure that any expansion cards, including graphics cards.
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING -
• Ensure that the display is connected...
Setup and Quick Reference Guide - Page 39
... the memory installation guidelines. • Ensure that the memory you are using to see "Dell Diagnostics" on page 25 or "Specifications - IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
• Reseat the memory modules to ensure that your computer. Desktop Computer" on page 41). Lockups and Software Problems
NOTE: The procedures in this document were...
Setup and Quick Reference Guide - Page 41
... not available from the Drivers and Utilities media. Dell Diagnostics
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computer.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of your computer. Dell Support Utility
The Dell Support Utility provides self-support information, software updates...
Setup and Quick Reference Guide - Page 42
...Dell Diagnostics Main Menu appears, select the test that you see the Microsoft® Windows® desktop; When the DELL logo appears, press immediately. 4 Press any key to start the Dell Diagnostics from the diagnostics... CD-ROM option from the numbered list. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is appropriate for one time...
Setup and Quick Reference Guide - Page 49
...shipped with your computer. Finding Information
49 Drivers and Utilities Media
• A diagnostic program for your computer
The Drivers and Utilities media is located on your media to...technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on...
Setup and Quick Reference Guide - Page 51
..., double-click the Express Service Code icon, and follow the directions. See "Online Services" on page 52 for procedures on how to run Dell Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 41 for a more extensive list of online services available at or near the affected computer so that pertain to the proper...
Setup and Quick Reference Guide - Page 52
..., diagnose your problem and repair it all locations outside the continental U.S.
Our support staff uses computer-based diagnostics to support.dell.com and click DellConnect. DellConnect™
DellConnect is available to support.dell.com. To contact Dell's support service, see the contact information for your supervision. For more information, go to answer your questions...
Setup and Quick Reference Guide - Page 53
..., wrong parts, or incorrect billing, contact Dell for the information needed to call the automated order-status service.
For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers.
For the telephone number to call for your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers...
Setup and Quick Reference Guide - Page 54
... equivalent) packing materials. Returns that you have run and any of the Diagnostics Checklist (see "Diagnostics Checklist" on page 56), indicating the tests that are also responsible for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on page 57. Returning Items for Warranty...
Setup and Quick Reference Guide - Page 55
...available. Before You Call
NOTE: Have your Express Service Code ready when you call Dell for your call more efficiently.
If possible, turn on your computer).
Remember to type...code helps Dell's automated-support telephone system direct your Service Tag (located on page 56).
Getting Help
55 You may be asked to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on...
Setup and Quick Reference Guide - Page 56
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed:
56
Getting Help If the computer is connected to a network? Yes No Network...
Setup and Quick Reference Guide - Page 59
... Utility, 41 technical support and customer service, 52 Technical Update Service, 41
Dell Diagnostics, 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media...
Setup and Quick Reference Guide - Page 60
I
Internet connecting, 20 setting up, 20
L
license label, 50
P
phone numbers, 57
power power light conditions, 37 troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45...
Setup and Quick Reference Guide - Page 61
...-46
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37...
