Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by sdeegLe on September 11th, 2014
What Does The Dell Optiplex 360 Do?
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... by Bluetooth SIG, Inc., and is used in any references in trademarks and trade names other than its own.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable. Intel, Pentium, Core, and Celeron are either the entities claiming the marks and names or their products. Microsoft, Windows...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - 3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 21
... ISP information ready.
Setting Up Your Computer
21 NOTE: If you do not have a service outage. If you cannot connect to the Internet, see the Dell Technology Guide.
NOTE: Have your ISP to check the service status, or try connecting again later. NOTE: If you do not know which type of...
Setup and Quick Reference Guide - Page 37
... program documentation.
IF T H E POWER LIGHT IS OFF - This message may help support personnel to system messages, see www.dell.com/regulatory_compliance. Power Problems
CAUTION: Before working inside your computer, read the safety information that shipped with your Service Manual on the... fix the problem(s). • If an error message occurs in the power connector on support.dell.com .
Setup and Quick Reference Guide - Page 38
...board connector. I F T H E P O W E R L I G H T I N G A M B E R - The computer is connected and powered on, see your Service Manual on support.dell.com. I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - There is... and powered on.
• If the display is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are ...
Setup and Quick Reference Guide - Page 39
...computer, read the safety information that shipped with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications - If necessary, install additional memory.
&#... Classic view. Mini Tower Computer" on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. For
more information about the type of ...
Setup and Quick Reference Guide - Page 41
... wait too long and the operating system logo appears, continue to support.dell.com/technicalupdate.
Troubleshooting Tips
41 Dell Diagnostics
CAUTION: Before you see a message stating that the computer is checked. NOTE: If you see the Microsoft® Windows® desktop, and then shut down your computer and try again.
• Verify that...
Setup and Quick Reference Guide - Page 42
... Type 1 to start the Dell Diagnostics from the numbered list.
When the DELL logo appears, press immediately.
NOTE... computer. 7 When the Dell Diagnostics Main Menu appears,...the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media... proceed. 6 Select Run the 32 Bit Dell Diagnostics from the diagnostics utility partition on your...
Setup and Quick Reference Guide - Page 43
... not work correctly. If you may appear. If you are an administrator on the computer, click Continue; Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. Returning to enter the Device Manager. Reinstalling Software
Drivers
Identifying...
Setup and Quick Reference Guide - Page 44
...and Utilities media installation program starts, follow the instructions on page 46)
1 With the Windows desktop displayed, insert your first time using the Drivers and Utilities media, try the following:
&#..."Returning to the operating state that you see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If this is your ...
Setup and Quick Reference Guide - Page 45
... location to which you previously copied
the driver files. 7 Click the name of the device for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your computer. Use System Restore as when you purchased the computer.
If a particular driver is not listed, that driver is not...
Setup and Quick Reference Guide - Page 46
...Search box, type System Restore and press . otherwise, contact your operating system problem.
NOTE: Dell Factory Image Restore may not be available in this document were written for example, documents, ...press . 3 Click Undo my last restoration and click Next. Using Dell Factory Image Restore
NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve your administrator to...
Setup and Quick Reference Guide - Page 47
... proceed with Factory Image Restore, click Cancel. 9 Click the checkbox to confirm that you ordered your primary hard drive to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next.
NOTICE: If you do not want to continue reformatting the
hard drive and restoring...
Setup and Quick Reference Guide - Page 48
... which you ordered your computer, or whether you see the Microsoft® Windows® desktop; then, restart your computer. This selection changes the boot sequence for one time only..... 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to...
Setup and Quick Reference Guide - Page 49
...your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer or ... is located on your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be available in certain...
Setup and Quick Reference Guide - Page 50
...wireless technology, e-mail, networking, and more.
• Provides your computer.
Microsoft® Windows® License Label Your Microsoft Windows License is available at www.dell.com/regulatory_compliance.
• Warranty information • Terms and Conditions (U.S. Document/Media/Label
Contents
Safety, Regulatory, Warranty, and Support Documentation
This type of information may...
Setup and Quick Reference Guide - Page 53
...and report on your region, see "Contacting Dell" on the status of any Dell products that correspond to your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers ... with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance.
log in as your questions. For the telephone number to call AutoTech...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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