Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by sweewj on December 14th, 2013
Dell Optiplex 360 How To Safe Mode
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
... than its own. Models DCSM and DCNE
August 2008
P/N U719F
Rev. Reproduction of Dell Inc. Bluetooth is a registered trademark owned by Macrovision Corporation, and is subject to ...other countries. Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of Microsoft Corporation in the U.S. Use of Dell Inc.; A00 Intel, Pentium, Core, ...
Setup and Quick Reference Guide - Page 4
3 Specifications - Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 24
... computer.
screen, select the method you chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). NOTE: For more information about this ? screen, click Old Computer→ Next.
5 On the...
Setup and Quick Reference Guide - Page 37
...fix the problem(s). • If an error message occurs in a program, see www.dell.com/regulatory_compliance. Power Problems
CAUTION: Before working inside your computer, read the safety information... power cable in the search field and press
to system messages, see your Service Manual on support.dell.com . IF T H E POWER LIGHT IS OFF - Troubleshooting Tips
CAUTION: Always unplug your computer...
Setup and Quick Reference Guide - Page 38
... on.
• If the display is in your Service Manual at support.dell.com).
• Ensure that the main power cable and front panel cable are...• Ensure that the electrical outlet is securely connected to the system board power connector (see in standby mode. The computer is connected and powered on, see your Service Manual on support.dell.com. I F T H E P O W E R L I G H T I N G...
Setup and Quick Reference Guide - Page 39
... start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
Troubleshooting Tips
39 Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications - If necessary, install additional memory.
• Reseat the memory modules to the Windows Classic...
Setup and Quick Reference Guide - Page 41
... see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Start menu, go to wait until you see the Microsoft® Windows® desktop, and then shut down your computer.
If the Dell Support icon does not appear in this section, follow the safety instructions that...
Setup and Quick Reference Guide - Page 42
...
multiple versions are listed, select the version that you see the Microsoft® Windows® desktop; When the DELL logo appears, press immediately. NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that is optional and may not ship with your...
Setup and Quick Reference Guide - Page 43
....
2 Scroll down the list to the device name, you install drivers obtained from other sources, your computer.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your administrator to a Previous Device Driver Version 1 Click the Windows Vista Start...
Setup and Quick Reference Guide - Page 44
... System Restore (see "Restoring Your Operating System" on page 46)
1 With the Windows desktop displayed, insert your system window.
6 Click the driver that existed before you see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. NOTE: In most cases, the Drivers and Utilities...
Setup and Quick Reference Guide - Page 45
... operating system, or you previously copied
the driver files. 7 Click the name of the device for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to an earlier operating state without affecting data files. However, using the Operating System media deletes all data...
Setup and Quick Reference Guide - Page 46
... procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.
46
Reinstalling Software
...the Last System Restore
NOTICE: Before you are an administrator on the screen. Using Dell Factory Image Restore permanently deletes all open files and exit any open programs. Do ...
Setup and Quick Reference Guide - Page 47
... the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. The Confirm Data Deletion screen appears. Using the Operating System Media
Before reinstalling...Repair Your Computer. The restore process begins and may need the Dell™ Operating System media and the Dell Drivers and Utilities media. A message appears when the operating system...
Setup and Quick Reference Guide - Page 48
...and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5... Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop; NOTE: Depending on the region from CD-ROM, and follow the instructions on the screen to complete...
Setup and Quick Reference Guide - Page 49
...your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when ...for technicians or experienced users.
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on ...
Setup and Quick Reference Guide - Page 50
... RAID, Internet, Bluetooth® wireless technology, e-mail, networking, and more.
• Provides your computer. For additional regulatory information, see the Regulatory Compliance Homepage at support.dell.com. Document/Media/Label
Contents
Safety, Regulatory, Warranty, and Support Documentation
This type of information may have shipped with your operating system product key.
50...
Setup and Quick Reference Guide - Page 53
For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers.
Problems With Your Order
If you for the information needed to locate and report on your order. log in as user anonymous, and use ...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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