DIRECTV R15 Support Question
DIRECTV R15 Support Question
Find answers below for this question about DIRECTV R15.Need a DIRECTV R15 manual? We have 2 online manuals for this item!
Question posted by fordcomm on December 25th, 2012
Lost My Local Channels On R15-300.
Lost all my local channels yesterday, out of the blue. Called Directv Help and they were clueless. Their only response was to send out a Tech for a $50 visit. This really burns me, as we are paying them extra for local channels, a service they are apparently unable to provide reliably. When their product crpas out, we have to pay to help them figure out why they can't provide the service they said they could. Any fixes that you know of?
Current Answers
Answer #1: Posted by Odin on December 25th, 2012 4:53 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,670
Member since:
April 10th, 2010 Points: 41,236,670
You're right; DirecTV's business model of charging after 90 days for field visits when necessary (unless the customer opted to pay for "insurance") is suspect, to say the least.
The upside is that most problems are solvable centrally by DirecTV staff. My own experience is that calling back to speak to a different agent may do the trick. It's unlikely a Help Owl volunteer will be able to solve the problem from your description here, if trained staff cannot when interacting with you by phone. Your only other course, I'm afraid, is either to bite the bullet and pay the $50 or to switch to another provider. Sorry.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related DIRECTV R15 Manual Pages
System Manual - Page 5
...to DIRECTV DVR service in order to use to the DIRECTV® Whole-Home DVR service in , enjoy over 285 channels of programming inclusive of satellite music plus an extensive selection of DIRECTV® Receivers, your receiver ... visit directv.com.
5 Now that you 're ready to accommodate several models of the biggest box office movies from DIRECTV CINEMA™. If your DIRECTV® Receiver,...
System Manual - Page 6
... the DIRECTV Family 5 Safety & Care 10 Product Information 12
CHAPTER 1: YOUR REMOTE CONTROL
Your Remote Control 14 Turning Your Equipment On and Off 14 Navigation and Destination Buttons 15 Shortcut Buttons 15 DVR Control Buttons 16 The Progress Bar 17 Live Buffer 18
CHAPTER 2: CHANNELS & PROGRAM INFO
Program Guide 20 Local Channels 20 Unsubscribed Channels...
System Manual - Page 7
... 42 Unlock Now 44 Rating Limits (or Ratings 44 Adult Channels 46 Channel Blocks 46 Spending Limits 47 Viewing Hours 47
Favorite Channels 48
CHAPTER 3: DIRECTV CINEMA™ & PAY PER VIEW
DIRECTV CINEMA 50 New Movie Releases 52 All Movies & Shows 53 Showroom 53 Ordering DIRECTV CINEMA Programs 54 Pay Per View Events 57
CHAPTER 4: RECORDINGS
Recording a Single Show...
System Manual - Page 11
...: The identification sticker can be used . There is provided to call your power supply. Note to Satellite Dish Installer: This reminder is danger of explosion if batteries are not...insert objects of any cables. • The only way to disconnect the DIRECTV® Receiver from power surges by the party responsible for example, kitchen sink, bathtub, pool, damp basement). CAUTION
RISK OF...
System Manual - Page 16
...times to skip multiples of these receivers, press and hold the REW or FFWD buttons to skip to normal play returns to the previous or next tickmark.
16 DIRECTV® DVR USER GUIDE
Press ...-minute tickmark.* Pressing PLAY returns to the end of the program.
*Some Standard-Definition DVRs (models R15/R16) work
differently. They can also be used along with the mode switch to record a series....
System Manual - Page 20
... to go directly there. use the RED button to come back 12 hours). Unsubscribed Channels
Channels in this chapter for details.
See "Filtering the Guide" later in the guide that lets you . Local Channels
Your DIRECTV-provided local channels can navigate in the guide as follows: use the ARROW buttons to move ahead in this chapter for...
System Manual - Page 73
... iPhone, Android, Palm, BlackBerry and Windows Phone 7), no need to have your receiver connected to a phone line Record to any DIRECTV DVR in your home
Go to find any television show up to 14 days in advance Browse programs by channel or date & time Get program information instantly, including description, length and rating...
System Manual - Page 93
... RJ11-type modulator jack (the most common type of our interactive channels will not allow you disconnect the phone line, the receiver will be limited. Note: Never connect an IN to an IN...if you to purchase DIRECTV CINEMA movies and Pay-Per-View events without calling DIRECTV to enhance the interactive features available on your digital satellite receiver; Please contact the manufacturer...
System Manual - Page 111
...pointing the satellite dish, phone
connection and access card. 7. Turn on your DVR. Slide the mode switch to the DIRECTV position to put the remote control in the DIRECTV Receiver. Help & ...GREEN button to have a High-Definition DVR, select "Run System Test." If you have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. The access card is a problem. Select "Parental, ...
System Manual - Page 117
... Favorites List, press GUIDE on directv.com to complete this process. Solution: - Help & Troubleshooting 117
5
6
7
8 If not, select "Satellite" from the Favorites list currently in use the guide to tune to directv.com/reauthorize. You will need to see if it
Your Program Guide is in your receiver information, go to a channel. To change your account...
System Manual - Page 131
...may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: DIRECTV, Inc. 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV
• Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Number: R or HR
Federal Communications Commission (FCC): This...
System Manual - Page 134
... installation of an AC surge arrester in the AC outlet to which this equipment is experienced with this DIRECTV Satellite Receiver does not disable your alarm company, telephone company or a qualified installer. DO NOT DISASSEMBLE THIS EQUIPMENT. DIRECTV, Inc. 2230 E. We recommend the installation of this unit, for repair or warranty information, please contact...
System Manual - Page 153
... feet away. 4. Displays the onscreen program guide. 5. Selects the item highlighted. 8. ACTIVE - local weather and more! 9. Displays channel banner or info for a highlighted program or channel cell. 10. Your DIRECTV Plus® DVR still records and receives messages when powered
off . Turns your receiver inside a cabinet or any opaque object
between the remote and this sensor...
System Manual - Page 171
...Help - 108 History - 70
Home Page - 15, 53, 67, 153
I Icons - 64, 68, 176, inside back cover Info - 26 In Theaters - 52, 55, 56 Interactive Channels..., 60, 62, 77 Local Channels - 20 Lock (Parental Controls) - 43
Index
M
Main Menu - 30-31, 149, 153 Manage Recordings - 31, 34, 37, 46, 50, 54, 56, 68-... 63, 64-66
change order - 65 DIRECTV CINEMA - 67 keep - 67 managing - 66-67 mark & delete - 65 open/...
System Manual - Page 178
... needed in a menu, such as selected with your DIRECTV® Receiver and TV on and off separately, as the guide...down . ACTIVE Display the DIRECTV
Active Channel-local weather and more!
look for a highlighted
or full screen program. DIRECTV & TV POWER ON
Turns...Exits any
highlighted item. BLUE In live TV,
changes channel up to four times
to
last channel viewed.
RED In Guide...
Installation Guide - Page 7
...user interface graphics are on the default channel.
ACTIVE and DOWN Skip Guided Setup and...simultaneously. Table 2-2: Supported Shortcut Keys
STB Model D10 D11 D12 H10 R15 R16 H20 H21 HR20 HR21 HR21P
ACTIVE and UP ACTIVE and RIGHT ACTIVE...
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
DIRECTV, Inc. DIRECTV Set-Top Box Information for prefixes and call waiting, and a modem test. The System ...
Installation Guide - Page 11
...DIRECTV STB
Software Version
D10-100
0x1040
D10-200
0x1040
D10-300
0x1043
D11-100
0x1040
D12-100
0x1050
D11-300
0x1040
D11-500
0x1040
R15-100
0x1029
R15-300
0x104B
R15-500
0x10FA
R16-300... by 0x0D (the carriage return hex code). Table 4-2: Software Version of Supported STBs
DIRECTV STBs with the software version listed in Table 4-2 and newer software versions support data port...
Installation Guide - Page 26
...: 0x00 - 0xFF
MinorChnLO : 0x00 - 0xFF
Return Data Stream None
Return Response
ACK_FCNOK : Success
NACK_FCNOK : Failure -
Channel not authorized
0x1004 : Failure - Not a DIRECTV System channel
Return Value
0x0000 : Success
0xFFFF : Channel not found in Program Guide
0xFFFE : Channel is not a DIRECTV System channel
0x0002 : No Video Control Word 0x0004 : No Audio Control Word 0x0008...
Installation Guide - Page 31
...-Top Box Information for the Installer
Return Data Stream
Return Response Return Value Description
TunerID : 0x01 - 0xFF [Signal Quality
Signal Quality:
0x00 - 0x64 ( 0x00=FEC unlocked and 0x64=max signal strength)
ACK_FCNOK : Success
NACK_FCNOK : Failure - Not a DIRECTV System channel
0x0000 : Success
0xFFFF : Channel not found in the Return Data Stream.
5.19 OpenUserChannelMT (0x9F...
Installation Guide - Page 42
Conditial Access Module. A satellite operating in the Integrated Receiver Decoder to individual consumers. High-bandwidth Digital Content Protection. Integrated Receiver Decoder. Outdoor Unit. Pay Per View. Receiver Identification. DIRECTV's new generation of the subscriber terminal. A removable, electronic subassembly providing conditional access control of the electronic ...
DIRECTV Knowledge Base Results
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DIRECTV Does DIRECTV offer local channels?
Yes, DIRECTV offers local channels in digital quality. How quickly are available where you adding local channels service to find out if any are you live. Please visit our local channels page to new areas? Eligible customers can order packages that include local channels. cities and their surrounding areas, always in most major U.S. -
DIRECTV Does DIRECTV offer local channels in high definition?
... HD in your area. Up to new areas? Can I receive local channels from DIRECTV's new satellites? Does DIRECTV offer local channels? or five-LNB multi-satellite dish, a DIRECTV HD Receiver and an HD television set. Will I missing a local station? These are you adding local channels service to four HD locals may be available in select markets. How quickly are ABC, CBS, FOX and... -
DIRECTV How does DIRECTV determine in which local market a customer resides?
..." stations? MLB Extra Innings 2010 How quickly are watching. Nielsen can they make exceptions to determine in which local market a customer resides? December 2009 Nielsen determines the market boundaries based on surveys that satellite providers, DIRECTV included, use information provided by Nielsen Media Research to the rules for individual customers. Local Channel Realignment -
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