Home » Canon » Multifunction Devices » Canon MX310

Canon MX310 Support Question

Find answers below for this question about Canon MX310 - PIXMA Color Inkjet.
Need a Canon MX310 manual? We have 2 online manuals for this item!

Canon Overview Questions Manuals Reviews Videos Research

Question posted by clairelove1960 on November 28th, 2011

Continues To Say Paper Jam But Can't See Any Jam At All...

The person who posted this question about this Canon product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

There are currently no answers that have been posted for this question.
Be the first to post an answer!

Remember that you can earn up to 1,100 points for every answer you submit. The better the quality of your answer, the better chance it has to be accepted.

Related Canon MX310 Manual Pages

MX310 series Quick Start Guide - Page 5

...54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ... Not Start 88 Paper Does Not Feed Properly 89 Paper Jams 90 Document Jams 91 Error Message Appears on the Computer Screen 94 Error Message Appears on a PictBridge Compliant Device 96 Scanning Problems ...

MX310 series Quick Start Guide - Page 6

... Switches the machine to fax mode. (5) Alarm lamp Lights or flashes orange when an error, such as paper-out or ink-out, occurs. (6) SCAN button Switches the machine to the settings selected. Also enters pauses... lamp Flashes when the telephone line is in progress. (13) Color button Starts color copying, scanning, or faxing. 2 Before Using the Machine Lights or flashes green to a computer.

MX310 series Quick Start Guide - Page 7

... button Sets the scan contrast and resolution of copies. Dismisses the error message and resumes the machine's normal operation after resolving a printing error or removing jammed paper.

MX310 series Quick Start Guide - Page 12

...-size documents in the ADF. Wrinkled or creased paper - Carbon paper or carbon-backed paper - Photograph or thick paper 8 Before Using the Machine They will jam. - Paper with holes - z Do not load the following types of documents in the ADF. Curled paper - Onion skin or thin paper - Surface treated paper - Glued paper - ADF Multipage documents of the same size, thickness...

MX310 series Quick Start Guide - Page 17

..., and direct sunlight. Important z Put unused paper back into the package, and store them not to jam or malfunction. Using such paper will not only produce unsatisfactory results, but can...inches / 5 mm in paper stack height). *4 Available only when printing from the Paper Output Tray before continuously printing to avoid blurs and discoloration. *7 This paper cannot be used in SPECIAL COPY...

MX310 series Quick Start Guide - Page 18

....0 x 86.0 mm (credit card-size) for use general copy paper or Canon's Super White Paper. z To avoid curling, handle paper as follows. - „ Loading Paper Important z Load A4, Letter, or Legal-sized plain paper when receiving faxes. Paper size: - Loading paper without aligning the edges may cause paper jams. z If paper is curled." on page 11. Take out only the...

MX310 series Quick Start Guide - Page 20

... computer to print on all four corners and edges of an envelope is puffed up or curled, use the following envelopes: - Important The envelopes may jam in the opposite direction. z If the envelopes are curled, hold the opposite corners and gently twist them . Make sure that no curl or puff exceeds...

MX310 series Quick Start Guide - Page 23

... on the Platen Glass or the ADF. See "Loading Printing Paper" on page 11. 4 Load the original on page 6. 2 Press the COPY button. 3 Load paper. Changing the Copy Settings You can change the copy settings such... the basic procedure to make copies. 1 Turn on page 19. 6 Press the Color button for color copying, or the Black button for black & white copying. For details, see "Changing the Copy Settings"...

MX310 series Quick Start Guide - Page 60

... indicates a document being sent. transaction number, transaction time and fax number). z < > indicates a color document. Note If you are unsure of a fax When selecting a document in memory to be printed ... z indicates a color document being sent or printed. z If ink is low or has run out while receiving a fax z If the paper size/type setting is incorrect z If the paper run out while...

MX310 series Quick Start Guide - Page 71

... while receiving a fax in fax mode (the received fax is stored in "FAX SETTINGS" of a Color and Black FINE Cartridges may have a new FINE Cartridge available. Ink has run out. The statuses of...AUTO PRINT RX" in memory.) Note If you select ON for PRINT WHEN NO INK, you can continue printing for a while, but we recommend you replace the FINE Cartridge promptly. See "CHECK INK U162...

MX310 series Quick Start Guide - Page 76

...of time, the print head nozzles become faint or particular colors will not be printed properly. For details, see "When Printing Becomes Faint or Colors Are Incorrect" on page 59. „ When You ... to turn off the machine, the machine automatically puts a protective cap on the paper in color, or perform Print Head Cleaning, about once a month to turn off the machine. (2) Confirm that the...

MX310 series Quick Start Guide - Page 81

... on page 102. Troubleshooting 77 For details on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. The message may encounter when...Paper Does Not Feed Properly" on page 89 z "Paper Jams" on page 90 z "Document Jams" on page 91 z "Error Message Appears on the Computer Screen" on page 94 z "Error Message Appears on a PictBridge Compliant Device...

MX310 series Quick Start Guide - Page 83

... with the ON/OFF button because the machine is jammed in SPECIAL COPY. Troubleshooting 79 Load the document on page 8. To continue scanning, operate on your Canon service representative. The ...Message CHECK PRINTER SCANNER ERROR LOAD PAPER PAPER JAMMED CANNOT SCAN FROM ADF CHANGE PAPER TO CHECK DOCUMENT CLEAR DOC. [OK] STOP DOC CLR [STOP] COVER IS OPEN DEVICE IN USE CANNOT TURN OFF ...

MX310 series Quick Start Guide - Page 84

.... z Output Tray is not using a G3 machine. Contact the recipient and have them load paper in their fax machine or free up space in the handset cradle correctly. Alternatively, you still cannot send the fax, set COLOR TX to OFF. z You pressed the Stop/Reset button to resend the faxes. The handset...

MX310 series Quick Start Guide - Page 88

... the combination of the paper type setting and the loaded paper. See "Printing Photographs Directly from a Compliant Device" on -screen manual. Also, if you cannot obtain a proper print result. If the problem is not resolved even if the paper and print quality settings are correct, there may be other graphics, enabling color correction may reduce...

MX310 series Quick Start Guide - Page 94

... Jams Cause Action Paper jammed in the machine, see "Paper Does Not Feed Properly" on page 89 to load paper, see "Loading Printing Paper" on page 11. Landscape credit card-sized paper jammed inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. z If you cannot remove the jammed paper or the paper jam error continues...

MX310 series Quick Start Guide - Page 95

.... (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from under the roller to the Feeder Cover side. (4)Pull out the jammed document from step (2) under "Document jams in the ADF (Document Tray). on page 92. Document...

MX310 series Quick Start Guide - Page 96

... cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it from the inner side. (3)Close the Document Cover.... the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative. 92 Troubleshooting z When...

MX310 series Quick Start Guide - Page 97

... Slot). If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Troubleshooting 93 Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page.

MX310 series Quick Start Guide - Page 100

... the display on your PictBridge compliant device to the instruction manual of selecting Continue on a PictBridge Compliant Device The following are the possible errors that may not be compatible with this message is displayed, make sure that are using. The machine resumes printing. Remove the jammed paper, load new paper, press the OK button on page...