Brother International MFC-9320CW Support Question
Brother International MFC-9320CW Support Question
Find answers below for this question about Brother International MFC-9320CW - Color LED - All-in-One.Need a Brother International MFC-9320CW manual? We have 4 online manuals for this item!
Question posted by jwykebep on June 18th, 2014
When I Try To Clean The Drum On My Mfc9320cw, I Get An Error 28
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Current Answers
Answer #1: Posted by TechSupport101 on June 18th, 2014 9:02 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,255
Member since:
May 24th, 2013 Points: 12,171,255
Hi. Normally, the error code should be addressed in the User Manual here http://www.helpowl.com/manuals/Brother%20International/MFC9320CW/5019 - If not, then you can obtain assistance from here http://www.brother-usa.com/support/CustServ.aspx#.U6G3q3f8K1s
Related Brother International MFC-9320CW Manual Pages
Users Manual - English - Page 8
...Laser and LED units: Failure to remove the Toner Cartridge (and Toner Drum Unit,...MFC/Fax machine without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning...damages. Operation of the MFC/Fax machine in Canada.
BROTHER MULTIFUNCTION CENTER / FAX MACHINE ...
Users Manual - English - Page 14
...Statement (Canada only 117 Disconnect device 117 LAN connection 117 International ENERGY...Error and maintenance messages 141 Transferring your faxes or Fax Journal report 147 Document jams 148 Paper jams 149
Routine maintenance 154 Cleaning the outside of the machine 154 Cleaning the scanner 155 Cleaning the LED heads 156 Cleaning the corona wires 157 Cleaning the drum unit 159 Cleaning...
Users Manual - English - Page 24
... Shift as you press Secure. (See Secure Function Lock 2.0 (MFC-9320CW only) on the machine status.
4 Error LED
Blinks in the dialing memory. Volume keys:
d or c Press... to 8 previously stored numbers. Also, press this key until the LCD shows Job Cancel (All).
3 Data LED
The LED will answer, and then press Black Start or Color...
Users Manual - English - Page 140
... party to see if the problem is with your machine C
If you think there is caused by yourself. Clean the corona wires on the four drum units. (See Cleaning the corona wires on page 133. Try receiving from within that country. If the received faxes are cut off „ Missing lines
Poor print quality...
Users Manual - English - Page 143
...message and get transmission errors due to the machine. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page...
127 This condition is related to all devices that send and receive information on the Transmission...MFC-9320CW only) Contact your administrator to check your Fax Receive Code (default setting is common to the telephone system industry and is l51). Try...
Users Manual - English - Page 144
... properly. (See Replacing the drum units on page 174.)
„ Check the interface cable connection on both the machine and your administrator to see if the LCD is showing an error message. (See Error and maintenance messages on page 86.)
is illuminated. (See Entering copy mode
„ (For MFC-9320CW only) Contact your administrator to...
Users Manual - English - Page 145
...stopped printing.
See Network difficulties on page 130.
(For MFC-9320CW only) Contact your Secure Function Lock Settings. Cannot perform... difficulties
Difficulties The machine does not load paper.
See Cleaning the paper pick-up rollers on page 163.
„... there is paper in the paper tray, and then try again.
„ Make sure that the Brother TWAIN ...errors appear while scanning.
Users Manual - English - Page 149
... soft cloth. (See Cleaning the LED heads on page 174.) To identify the color of poor print quality
White lines, bands or ribbing across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Recommendation
„ Put in the control panel of the machine or the printer driver.
„ Make sure that the drum units and toner cartridges...
Users Manual - English - Page 150
.... Recommendation
„ Wipe the windows of all four LED heads with a dry lint free soft cloth. (See Cleaning the LED heads on page 156.)
„ Clean all four LED heads with a dry lint free soft cloth. (See Cleaning the LED heads on page 174.) To identify the color of the drum unit, visit us at http://solutions.brother.com...
Users Manual - English - Page 151
... Choosing a location on page 108.)
„ Put in a new toner cartridge. (See Replacing a Toner cartridge on page 168.) To identify the color of paper you are missing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Clean the drum unit. (See Large spots on the printed pages on page 160.)
„ Put in the Software User's Guide on page 174...
Users Manual - English - Page 157
...cartridge is indicated on again.
„ Identify the color causing the problem and put in the drum. Press Black Start or Color Start and try to be replaced. Press Stop/Exit. Remove the...http://solutions.brother.com/
Error Message
Cause
Action
Access Error (MFC-9320CW only)
The device is removed from the USB direct interface while the data is near the end of the drum unit, visit us at...
Users Manual - English - Page 158
...DIMM is broken. Or the DIMM is not installed correctly. If this error message appears again, replace the DIMM with a new one. (See Installing extra... any obstacles that is not in the back of the drum unit or toner cartridge is too hot. If the problem...the other
Try to another mode.
Close the ADF cover of the machine, and then close the fuser cover and press Black Start or Color Start....
Users Manual - English - Page 159
...
Cause
Action
Drum Error
The corona wire on the drum unit Clean the corona wire on again.
Fuser Error
The temperature of the machine. Cleaning the corona wires on . Replace Drums message. Leave the machine for approximately 60 hours without losing faxes stored in the paper tray. C
Drum End Soon(X) 1 The drum unit for the color
Buy new drum unit for...
Users Manual - English - Page 160
... 1A Protected Device (MFC-9320CW only)
Cause
Action
The number you dialed does not Verify the number and try again.
„...drum unit unit and toner cartridge assembly that is that can be turned off the protect switch of the following:
„ Press Black Start or Color... can cause this does not clear the error, call Brother Customer Service. Error Message No Response/Busy No Toner No ...
Users Manual - English - Page 161
... turn it on again.
„ Try Manual Registration, Menu, 4, 7. (See Manual Registration on page 165.)
C
„ Put in Canada)
or to replace the drum unit Replace the drum unit for the color indicated
for the indicated color. Troubleshooting and routine maintenance
Error Message
Cause
Action
Registration
Registration failed.
Rename the File (MFC-9320CW only)
There is time to...
Users Manual - English - Page 162
...Cyan.
146 direct interface. Error Message Replace Toner Replace WT Box Scan Unable XX
Short paper
Size mismatch Small paper
Toner Low Too Many Files (MFC-9320CW only) Unusable Device (MFC-9320CW only) WT Box End Soon... shows the toner cartridge or drum unit color that is near the end of its life. Load the correct size of its life. An incompatible or broken device Remove the USB Flash memory...
Users Manual - English - Page 175
...in the correct position on the printed pages C
If your printout has any small white or colored spots, follow the steps below to use. Press Menu, 4, 8.
C
b Using both hands... machine is in the Ready mode, an error may cause a jam.
• If you feel the machine pull in the paper, let go. Drum Cleaning Press Start
159
Cleaning the drum unit C
Small spots on the manual feed...
Users Manual - English - Page 183
...,000 pages 1
See page 182.
Color Drum Unit. 8 The Drum Error message has two cases: If the scroll message shows Replace the Drum Unit. DR-210CL 5
Replace Drum(X) 1 Drum unit
X = C, M, Y, K C = Cyan M = Magenta Y = Yellow K = Black
15,000 pages 1 3 4 See page 174. you just need to clean the corona wires. (See Cleaning the corona wires on Drum Unit. Replace PF Kit Paper...
Users Manual - English - Page 190
... cold water at once.
• Every time you replace the drum unit, clean the inside of the machine. (See Routine maintenance on page 174. Refer to the User's Guide. 1
1 Only the color you need to replace will need to be shown
The Drum Error message has two cases: If the scrolling message shows Replace the...
Users Manual - English - Page 258
...79 reducing to load 23, 24
jam 148 Drum unit
checking (remaining life 188
cleaning 157, 159
Dual access 43
E
EAP-FAST... 234 Enlarge/Reduce key 87
Envelopes 14, 18, 19, 21
Labels 14 Equalization 140 Error... and credit card numbers 71 automatic fax redial 64 dial prefix 28 groups (broadcasting 39 manual 63 one touch 63 restricting dialing 35...
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