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Question posted by joshzinn on July 30th, 2013

Asus Q500a Problems

I got this laptop for graduation and I had to end up returning it and getting a new one because the bsod kept popping up and I eventually wasnt able to even loggin to my computer. Now with this new one it does it every once in a whille. It's just annoying having my computer randomly restart on me. So I was wondering if there are any fixes to this problem.

Current Answers

Answer #1: Posted by TommyKervz on July 30th, 2013 12:52 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,843
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Greetings - A fix to the issue will depend on the root cause. If it is a software problem, you can restore the laptop to factory settings as per the directions here (or upgrade the Windows version)
https://sites.google.com/site/laptopfactoryreset/asus/asus-laptops
If on the, other hand, the issue stems on a hardware defect, your best bet will be to take it back yet again if you still can as you will need to have a service technician diagnosing and making part(s) replacement recommendations.


Hope that is helpful.
Kervz at www.satechhelp.co.za
Answer #2: Posted by sand0man on July 30th, 2013 3:43 AM
sand0man

Member since:
February 3rd, 2013

Points: 124,010
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Bsod appears when you have hardware peripherals not properly attached. Make sure everything is firmly attached and install the latest drivers. You can find drivers via Google. Restart after you're done and everything should be fine.

Good luck.

Related Asus Q500A Manual Pages

User Guide for English Edition - Page 2

... the products and software described in any form or by any means, except documentation kept by the purchaser for identification or explanation and to the owners' benefit, without the...any language in it, may not be registered trademarks or copyrights of ASUSTeK COMPUTER INC. ("ASUS"). SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE ...
User Guide for English Edition - Page 3

...FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF ASUS, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. Service and Support Visit our...a default on which you are entitled to claim damages from ASUS, ASUS is the maximum for which ASUS, its reseller. UNDER NO CIRCUMSTANCES IS ASUS LIABLE FOR ANY OF THE FOLLOWING: (1) THIRD-PARTY CLAIMS AGAINST...
User Guide for English Edition - Page 4

... Charm bar 16 Snap feature...17 Wi-Fi connection 18 Disabling Airplane mode 18 Enabling Wi-Fi 18 Function keys...20 Function keys for ASUS Apps 21 Featured ASUS Apps 22 LifeFrame...22 Power4Gear Hybrid 24 USB Charger 26 Instant On...28 Remove everything and reinstall Windows 29 Shutting down your Notebook...
User Guide for English Edition - Page 5

... that must be followed to keep you will find certain icons, messages, and typography used for completing a series of using Windows® 8 plus the exclusive ASUS software applications included with your Notebook PC's data and components. About this user guide, messages are presented as follows: Icons The icons below indicate which...
User Guide for English Edition - Page 13

...:59 PM Horizontal scroll bar Launching the All Apps screen Right-click on your Start screen, you can also open other applications like the exclusive ASUS Software apps bundled with your Notebook PC through the All Apps screen. Accessing All Apps Aside from the apps already pinned on the Start screen...
User Guide for English Edition - Page 21

...: Gamma Correction, Vivid Mode, Theater Mode, Soft Mode, My Profile, and Normal. fn + C fn + V toggles the ASUS Splendid Video Enhancement Technology app to launch ASUS apps. Function keys for more details) fn + spacebar launches the ASUS Power4Gear Hybrid app (see page 22 for more details) e7495_Win8_User_Guide.indd 21 21 8/13/12 2:48:09...
User Guide for English Edition - Page 22

... + V Archive toolbar Action button Modes Capture Function settings Face Tracker Zoom in/out Review bar 22 e7495_Win8_User_Guide.indd 22 8/13/12 2:48:09 PM Featured ASUS Apps LifeFrame Enhance your webcam as a security monitoring device, and play games using LifeFrame.
User Guide for English Edition - Page 26

WARNING: If your ASUS Notebook PC's USB charge port. Right-click on the USB Charger+ icon on selected models). Using the ...battery mode. 26 e7495_Win8_User_Guide.indd 26 8/13/12 2:48:12 PM USB Charger+ USB Charger+ allows you to charge devices while your ASUS Notebook PC is on battery power. NOTE: USB Charger+ is on sleep, hibernate, or shutdown mode (on the desktop tray, then ...
User Guide for English Edition - Page 28

... battery capacity, computer model, configuration, and operating conditions. When enabled, the Notebook PC returns to its last working state in as fast as seven seconds, four hours after your Notebook PC...on sleep mode. Click this to thirty (30) days or more battery power while your ASUS Notebook PC is a technology that lets you save more . The standby time varies according to...
User Manual - Page 2

... OR DATA; LIMITATION OF LIABILITY Circumstances may arise where because of a default on which ASUS, its reseller. ASUS will only be responsible for or indemnify you for loss, damages or claims based in contract...169; 2012 ASUSTeK COMPUTER INC. or any means, except documentation kept by any other actual and direct damages resulted from omission or failure of performing legal duties under...
User Manual - Page 4

Function keys for ASUS Apps 41 Windows®8 keys 41 Multimedia control keys 42 Numeric keypad (on selected models 42 Using the optical drive (on selected models ... off 63 Remove everything and reinstall Windows 64 Turning your Notebook PC off 65 Putting your Notebook PC to sleep 65 Chapter 4: ASUS apps Featured ASUS Apps 68 LifeFrame...68 Power4Gear Hybrid 70  Notebook PC E-Manual
User Manual - Page 6

...safety statements for your Notebook PC.  Notebook PC E-Manual Chapter 4: ASUS Apps This chapter features the ASUS apps included with Windows® 8 This chapter provides an overview of using... PC, including the BIOS. Chapter 6: Troubleshooting your Notebook PC This chapter includes common problems and solutions for your Notebook PC. Chapter 2: Using your Notebook PC This chapter shows...
User Manual - Page 33

... before exiting the BIOS. Save Options Save Changes Discard Changes Restore Defaults Boot Override Windows Boot Manager (PO: Hitachi HTS547575A9E384) Launch EFI Shell from the ASUS website. 2. To update the BIOS: 1. Notebook PC E-Manual 33 Copyright (C) 2012 American Megatrends, Inc. Copyright (C) 2012 American Megatrends, Inc. Connect your flash disk drive to...
User Manual - Page 34

... Screen ↑↓ : Select Item Enter: Select +/- : Change Opt. ASUSTek Easy Flash Utility FLASH TYPE: W25Q64BV Current BIOS Platform: Q500A Version: 202 Build Date: Jul 16 2012 Build Time: 14:53:46 New BIOS Platform: Unknown Version: Unknown Build Date: Unknown Build Time: Unknown FSO 0 EFI FS1 FS2 FS3 FS4 [←→...
User Manual - Page 41

...Correction, Vivid Mode, Theater Mode, Soft Mode, My Profile, and Normal. Launches the ASUS LifeFrame app Launches the ASUS Power4Gear Hybrid app Windows®8 keys There are already in the Metro Start screen, press ...speaker on or off Turns the speaker volume down Turns the speaker volume up Function keys for ASUS Apps Your Notebook PC also comes with a special set of function keys that can be ...
User Manual - Page 67

Chapter 4: ASUS apps Notebook PC E-Manual 67
User Manual - Page 68

..., record audio files, use your webcam functions through the LifeFrame app. The archive toolbar displays a function's saved files in /out 68 Notebook PC E-Manual Featured ASUS Apps LifeFrame Enhance your webcam as a security monitoring device, and play games using this app.
User Manual - Page 71

...+ Settings The USB Charger+ Settings lets you set the charge limit when your ASUS Notebook PC is running on battery power and allows you to charge devices while...USB 3.0 charge port with the icon. USB Charger+ USB Charger+ allows you to quick charge mobile devices via your ASUS Notebook PC's USB charge port. NOTE: USB Charger+ is available in battery mode. Tick Enable USB Charger+ in ...
User Manual - Page 82

... PC does not wake up all your data to another location before restoring your Notebook PC to its factory settings. • If the problem still exists, contact your local ASUS service center for assistance. Reinstall the "ATK0100" driver from the driver CD or download it from or write to the latest version...
User Manual - Page 83

... Notebook PC E-Manual 83 Contact your local ASUS Service Center for viruses. • Try ... PC's hard disk drive. How do I turn on . My Notebook PC gets too hot even when the cooling fan is properly aligned at the notches and...the power adapter but does not load the BIOS or the operating system, the problem might be in your Notebook PC. • Ensure that nothing blocks any ...

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