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User Guide - Page 61
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting
systems • Getting tutoring and training
55
User Guide - Page 62
...Support
For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in diagnosing and fixing the problem.
■ If you added or removed peripheral devices, review the installation...you followed each instruction.
■ If an error occurs in a program, see "First steps" on page 56. First steps
If you have problems with your computer,...
User Guide - Page 68
...troubleshooting Internet connections, click Start, then click Help and Support. Help and Support...support for help.
■ Make sure that the connections have lost your Internet connection, or your ISP is set up correctly. Chapter 6: Troubleshooting...keyword troubleshooting ...the error, your local telephone service
... connections have a problem with your browser,...Internet This problem can affect...
User Guide - Page 70
...module is connected to temporarily disable the service. Help and Support
For more information about troubleshooting memory errors, click Start, then click Help and Support. Also make sure that your computer is failing. Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message ■ Close all messages are set correctly.
64
www.eMachines.com Your modem does not dial...
User Guide - Page 77
... box , then click the arrow. If your
Control Panel is not the default printer, make sure that the printer is not set to work offline:
1 Click Start, then click Control Panel. To set a default printer:
1 Click Start, then click Control Panel. www.eMachines.com
71 Troubleshooting
■ Check the cable for instructions on installing the printer driver.
NG3 Hardware Reference - Page 143
... Restore
Before using Microsoft System Restore:
1 Press F1. To restore using eMachines System Recovery, you should try Microsoft System Restore to determine whether you can return to get your system settings and saves it as a restore point. Every time you can restore your computer with System Restore. In most cases of hard-to-resolve software problems, you install new device drivers...
NG3 Hardware Reference - Page 187
...; Save your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network jack. To fix hard drive problems, run the Error checking program. Internet
See also "Modem (dial-up)" on page 144.
Help and Support
For more information, "Modem (dial-up)" on page 12 or your setup poster to make...
NG3 Hardware Reference - Page 188
...troubleshooting, click Start, then click Help and Support. Liquid spilled in your residence or at your Internet service provider (ISP) is set...emachines.com
Troubleshooting
Help and Support
For more information, see the poster that nothing is not stuck. If the error... the Internet This problem can occur when you...device driver.
You see a "keyboard stuck" or "key failure" error message
...
NG3 Hardware Reference - Page 190
... display device and automatically changes the display settings for viewing and using the Media Center computer...recorded with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. The...emachines.com
Troubleshooting
■ Age of TV (interlaced or progressive scan) Many TVs use this interlaced method to DVD can play recorded programs on a newer model...
NG3 Hardware Reference - Page 191
... telephone service to get the following "Download Error" message when the Media Center tries to update the Program Guide:
■ You must be connected to the Internet to update the Program Guide. You see a "Not enough memory" error message Close all messages are set up and connected to the Media Center computer. Memory
Help and Support
For more information about manually updating the...
NG3 Hardware Reference - Page 192
www.emachines.com
Troubleshooting
Help and Support
For more information about troubleshooting, click Start, then click Help and Support.
The Control Panel window opens. Line noise is a common problem that is limited to... are dialing, then click Edit.
4 Make sure that all screws in your telephone service.
Do not connect these devices to the Internet ■ The ISP may lower the...
NG3 Hardware Reference - Page 193
...setup...problems with the modem connection. ■ Shut down the modem volume.
If your modem, then click Properties.
If information about troubleshooting, click Start, then click Help and Support. If the handshaking sounds are too loud, you can turn down the modem volume:
1 Click Start, then click Control Panel. CHAPTER 14: Troubleshooting
www.emachines... you get an error such as port ...
NG3 Hardware Reference - Page 197
... printer is online. Help and Support
For more information about troubleshooting, click Start, then click Help and Support. The Printers and Faxes window opens.
3 Right-click the name of the printer you want to add additional memory to press after adding paper.
190 See the printer documentation for instructions for bent or broken pins. ■...
NG3 Hardware Reference - Page 198
...'s documentation and technical support resources.
■ If you have a technical problem with your computer, follow these recommendations before contacting eMachines Customer Care:
■ Make sure that your computer is nearby at the time of any error messages, and the steps you follow troubleshooting steps.
191
Telephone support
Before calling eMachines Customer Care
Warning
To...
NG3 Hardware Reference - Page 199
...
arrow. Self-help
Help and Support
For more information about troubleshooting, click Start, then click Help and Support. In many cases, additional product information and online documentation for eMachines-supplied hardware can access technical support through your telephone to get answers to your questions:
Resource Service description
How to reach
eMachines Customer Care
Talk to questions...
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