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Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
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Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
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Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
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... customers - We sincerely hope that you will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. We are provided with the best product possible. Thanks again, from your new computer. If... an excellent decision choosing eMachines. You have a problem, our knowledgeable, dedicated customer service department will be pleased with the outstanding quality, reliability, and performance of services and support. Chapter 1: Getting Help Thank you with fast, considerate service. eMachines stands behind our value ...
... customers - We sincerely hope that you will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. We are provided with the best product possible. Thanks again, from your new computer. If... an excellent decision choosing eMachines. You have a problem, our knowledgeable, dedicated customer service department will be pleased with the outstanding quality, reliability, and performance of services and support. Chapter 1: Getting Help Thank you with fast, considerate service. eMachines stands behind our value ...
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Help and Support opens. Use Help and Support to answer questions about your eMachines computer. www.eMachines.com 3 eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information about Windows and to help you ...
Help and Support opens. Use Help and Support to answer questions about your eMachines computer. www.eMachines.com 3 eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information about Windows and to help you ...
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..., then click Tutorial. 4 www.eMachines.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. You must be connected to the Internet to your search topic. ■ Full-text Search Matches - To view a list of your computer for a topic in Help and Support, type a word or phrase...
..., then click Tutorial. 4 www.eMachines.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. You must be connected to the Internet to your search topic. ■ Full-text Search Matches - To view a list of your computer for a topic in Help and Support, type a word or phrase...
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Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
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... your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your elbow. You should be perpendicular to change your position, stretch your muscles, and relieve your wrists. Avoiding discomfort and... your keyboard and mouse at or slightly below the level of your spine. www.eMachines.com 17 Setting up your computer and computer accessories ■ Set up the work . ■ Take breaks to provide extra back support. Sit with your back straight so your knees, hips, and elbows form right ...
... your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your elbow. You should be perpendicular to change your position, stretch your muscles, and relieve your wrists. Avoiding discomfort and... your keyboard and mouse at or slightly below the level of your spine. www.eMachines.com 17 Setting up your computer and computer accessories ■ Set up the work . ■ Take breaks to provide extra back support. Sit with your back straight so your knees, hips, and elbows form right ...
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... regular startup process, a program to normal operation, you are finished, Windows starts. Important If your computer. Help and Support For more information, for about installing peripheral devices, click Start, then click Help and Support. As a part of the speakers. -OR- Type the keyword adjusting volume in your computer. If closing unresponsive programs... is not responding. 3 Click End Task. 4 Click X in the top-right corner of specific sound devices in the Search box , then click the arrow. www.eMachines.com 21
... regular startup process, a program to normal operation, you are finished, Windows starts. Important If your computer. Help and Support For more information, for about installing peripheral devices, click Start, then click Help and Support. As a part of the speakers. -OR- Type the keyword adjusting volume in your computer. If closing unresponsive programs... is not responding. 3 Click End Task. 4 Click X in the top-right corner of specific sound devices in the Search box , then click the arrow. www.eMachines.com 21
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...the device needs. IEEE 1394 and USB ports support plug-and-play . Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. For more information about port locations, "Checking Out Your eMachines Computer" on page 7. When you plug it...for detailed information and installation instructions. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com See the device documentation for the first time, your computer will prompt you install a printer, scanner, or other peripheral ...
...the device needs. IEEE 1394 and USB ports support plug-and-play . Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. For more information about port locations, "Checking Out Your eMachines Computer" on page 7. When you plug it...for detailed information and installation instructions. Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com See the device documentation for the first time, your computer will prompt you install a printer, scanner, or other peripheral ...
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You can also use the optional memory card reader to transfer pictures from one media type to another. www.eMachines.com 31 Using the memory card reader Using the memory card reader You can use the memory card reader to your computer and a device... that uses memory cards, such as a PDA, MP3 player, or cellular phone. Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM ...
You can also use the optional memory card reader to transfer pictures from one media type to another. www.eMachines.com 31 Using the memory card reader Using the memory card reader You can use the memory card reader to your computer and a device... that uses memory cards, such as a PDA, MP3 player, or cellular phone. Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM ...
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... selection of updates that apply only to the software and hardware on both diskettes and hard drives. ■ Avoid subjecting your computer to -date. www.eMachines.com Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you... clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your warranty. ■ Avoid dusty or dirty work environments. Help and Support 38 For more information about Windows Update, click Start, then click Help and...
... selection of updates that apply only to the software and hardware on both diskettes and hard drives. ■ Avoid subjecting your computer to -date. www.eMachines.com Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you... clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your warranty. ■ Avoid dusty or dirty work environments. Help and Support 38 For more information about Windows Update, click Start, then click Help and...
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...your computer from a virus by: ■ Registering and subscribing to protect against viruses, click Start, then click Help and Support. Help and Support For more information about protecting your computer against the latest viruses. These programs will warn you if a document that you ...Viruses can damage data or cause your computer to e-mail messages, or downloaded from the Internet. ■ Checking all programs for viruses www.eMachines.com 39 You received a free, limited-time subscription to the Norton AntiVirus service when you are opening contains a macro that might have a...
...your computer from a virus by: ■ Registering and subscribing to protect against viruses, click Start, then click Help and Support. Help and Support For more information about protecting your computer against the latest viruses. These programs will warn you if a document that you ...Viruses can damage data or cause your computer to e-mail messages, or downloaded from the Internet. ■ Checking all programs for viruses www.eMachines.com 39 You received a free, limited-time subscription to the Norton AntiVirus service when you are opening contains a macro that might have a...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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... you performed and make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com First steps If you have problems with your computer, try these safety guidelines: ■ Never remove your computer case cover while your computer is... you use a power strip or surge protector, make sure that it is not full. ■ If an error message appears on page 56. Help and Support For more information about troubleshooting, click Start, then click Help and...
... you performed and make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com First steps If you have problems with your computer, try these safety guidelines: ■ Never remove your computer case cover while your computer is... you use a power strip or surge protector, make sure that it is not full. ■ If an error message appears on page 56. Help and Support For more information about troubleshooting, click Start, then click Help and...
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... Bin icon. 2 Right-click the file you want to the place where it was originally deleted from. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. DVD drives See "CD or DVD drives" on , try to restore a file, the file cannot be restored. The... you are using is restored to restore, then click Restore. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com The file is IBM-compatible. If the light stays on page 57. If the Recycle Bin was deleted while holding down the SHIFT key...
... Bin icon. 2 Right-click the file you want to the place where it was originally deleted from. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. DVD drives See "CD or DVD drives" on , try to restore a file, the file cannot be restored. The... you are using is restored to restore, then click Restore. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com The file is IBM-compatible. If the light stays on page 57. If the Recycle Bin was deleted while holding down the SHIFT key...
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You see a "Data error" message This may be lost when you may need to backup media, then delete them from the hard drive. www.eMachines.com 61 If the hard drive is in the Search box , then click the arrow. You see a "Non-system disk" or "disk error" error...9632; Save your files to another drive. To fix hard drive problems, run the Error checking program. Help and Support For more information about file management, click Start, then click Help and Support. Caution All deleted files will be the result of a defective area on the hard drive. Hard drive Troubleshooting ...
You see a "Data error" message This may be lost when you may need to backup media, then delete them from the hard drive. www.eMachines.com 61 If the hard drive is in the Search box , then click the arrow. You see a "Non-system disk" or "disk error" error...9632; Save your files to another drive. To fix hard drive problems, run the Error checking program. Help and Support For more information about file management, click Start, then click Help and Support. Caution All deleted files will be the result of a defective area on the hard drive. Hard drive Troubleshooting ...
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...have lost your Internet connection, or your computer 62 www.eMachines.com If the error message still appears, disconnect from the ISP connection and close your ISP may be having technical difficulties. Contact your ISP technical support for help. ■ Make sure that your account with...lines in the Search box , then click the arrow. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in your residence or at your Internet service provider (ISP) is set up )" on your ISP ...
...have lost your Internet connection, or your computer 62 www.eMachines.com If the error message still appears, disconnect from the ISP connection and close your ISP may be having technical difficulties. Contact your ISP technical support for help. ■ Make sure that your account with...lines in the Search box , then click the arrow. For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in your residence or at your Internet service provider (ISP) is set up )" on your ISP ...
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... account with your computer. Liquid spilled in the keyboard If you spilled liquid in correctly. Clean the keyboard and turn off your ISP for technical support. Keyboard The keyboard does not work after it . www.eMachines.com 63 Contact your computer and unplug the keyboard.
... account with your computer. Liquid spilled in the keyboard If you spilled liquid in correctly. Clean the keyboard and turn off your ISP for technical support. Keyboard The keyboard does not work after it . www.eMachines.com 63 Contact your computer and unplug the keyboard.
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... into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 62. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your computer. Modem (dial-up) See also "Internet" on page 10 to make sure that your computer... is disabled before using the modem. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com
... into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 62. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your computer. Modem (dial-up) See also "Internet" on page 10 to make sure that your computer... is disabled before using the modem. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com