User Guide
Page 3
... 18 Starting your computer 19 Waking up your computer 20 Turning off your computer 20 Restarting (rebooting) your computer 21 Adjusting the volume 21 Using the keyboard 22 Enhanced keyboard 22 Standard keyboard 22 Keyboard features 23 Using the mouse 24 Connecting the modem 26 Connecting to a wired Ethernet network 27 Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com...
... 18 Starting your computer 19 Waking up your computer 20 Turning off your computer 20 Restarting (rebooting) your computer 21 Adjusting the volume 21 Using the keyboard 22 Enhanced keyboard 22 Standard keyboard 22 Keyboard features 23 Using the mouse 24 Connecting the modem 26 Connecting to a wired Ethernet network 27 Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com...
User Guide
Page 4
... 45 Opening the case 46 Removing the side panel 46 Removing the front bezel 47 Closing the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60 File management 60 Hard drive 61 Internet 62 Keyboard 63 Memory 64...
... 45 Opening the case 46 Removing the side panel 46 Removing the front bezel 47 Closing the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60 File management 60 Hard drive 61 Internet 62 Keyboard 63 Memory 64...
User Guide
Page 15
..., see "Identifying drive types" on drive type). Contains information about your model and serial number. This drive may be a CD, recordable CD, DVD, or recordable DVD drive. Turns on when the hard drive is turned on page 28. Desktop PC Front Component DVD/CD drive Diskette drive (optional) USB ports (optional) Hard drive access indicator IEEE 1394 ports (optional) Memory card reader (optional) Power button / Power indicator Microphone jack Icon Description Use this drive to listen to access eMachines' Web site and eMachines Customer Care. The button lights when the computer...
..., see "Identifying drive types" on drive type). Contains information about your model and serial number. This drive may be a CD, recordable CD, DVD, or recordable DVD drive. Turns on when the hard drive is turned on page 28. Desktop PC Front Component DVD/CD drive Diskette drive (optional) USB ports (optional) Hard drive access indicator IEEE 1394 ports (optional) Memory card reader (optional) Power button / Power indicator Microphone jack Icon Description Use this drive to listen to access eMachines' Web site and eMachines Customer Care. The button lights when the computer...
User Guide
Page 17
... utility power is color-coded blue. If your computer. For more information, see "Installing a printer, scanner, or other areas of the world, such as this port. Remove these ports. The switch is preset at 60 Hz. In other peripheral device" on page 28. Desktop PC Back Component Voltage switch Power connector PS/2 mouse port Icon Description Before turning on your area. PS/2 keyboard port Serial port Parallel port Monitor port USB ports (optional) Microphone jack Audio output...
... utility power is color-coded blue. If your computer. For more information, see "Installing a printer, scanner, or other areas of the world, such as this port. Remove these ports. The switch is preset at 60 Hz. In other peripheral device" on page 28. Desktop PC Back Component Voltage switch Power connector PS/2 mouse port Icon Description Before turning on your area. PS/2 keyboard port Serial port Parallel port Monitor port USB ports (optional) Microphone jack Audio output...
User Guide
Page 58
... below. 8 Push the battery release tab. Dispose of explosion if battery is incorrectly replaced. To avoid scratching the case, place it on a towel or other non-abrasive surface. 7 Locate the old battery on its orientation. Use a battery of the socket. 52 www.eMachines.com The main menu of the BIOS Setup utility opens. 3 Write down all the values in "Removing the side panel" on page 46...
... below. 8 Push the battery release tab. Dispose of explosion if battery is incorrectly replaced. To avoid scratching the case, place it on a towel or other non-abrasive surface. 7 Locate the old battery on its orientation. Use a battery of the socket. 52 www.eMachines.com The main menu of the BIOS Setup utility opens. 3 Write down all the values in "Removing the side panel" on page 46...
User Guide
Page 61
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
User Guide
Page 62
... these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are secure. ■ Make sure that your hard drive is not full. ■ If an error message appears on . ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that it is turned on the screen, write down the exact message...
... these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are secure. ■ Make sure that your hard drive is not full. ■ If an error message appears on . ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that it is turned on the screen, write down the exact message...
User Guide
Page 68
... to the Internet ■ If you have typed a URL (Web address) incorrectly, you are using a cable or DSL modem, make sure that the modem cable is having multiple programs open on your Internet service provider (ISP) is plugged into the Ethernet network jack and not the modem jack. See "Desktop PC Back" on page 10 to browse the Internet This problem can affect Internet performance: ■...
... to the Internet ■ If you have typed a URL (Web address) incorrectly, you are using a cable or DSL modem, make sure that the modem cable is having multiple programs open on your Internet service provider (ISP) is plugged into the Ethernet network jack and not the modem jack. See "Desktop PC Back" on page 10 to browse the Internet This problem can affect Internet performance: ■...
User Guide
Page 70
Memory card reader Drive letters for a dial tone by plugging a working telephone into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 62. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Your modem does not dial or does not connect ■ Make sure that the modem dialing properties are...
Memory card reader Drive letters for a dial tone by plugging a working telephone into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 62. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Your modem does not dial or does not connect ■ Make sure that the modem dialing properties are...
User Guide
Page 73
... hear unusual handshaking sounds when the modems first connect. The Control Panel window opens. www.eMachines.com 67 The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Handshaking is available, a white screen appears with no data, or if you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. Troubleshooting 4 Click your modem...
... hear unusual handshaking sounds when the modems first connect. The Control Panel window opens. www.eMachines.com 67 The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Handshaking is available, a white screen appears with no data, or if you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. Troubleshooting 4 Click your modem...
User Guide
Page 74
....eMachines.com Chapter 6: Troubleshooting Monitor The screen resolution is a critical part of the overall monitor design and does not negatively affect the monitor's function. Help and Support For more light to pass through the screen for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that you know works to the video port on degauss, see your computer. Type the keyword screen resolution in and turned on the display...
....eMachines.com Chapter 6: Troubleshooting Monitor The screen resolution is a critical part of the overall monitor design and does not negatively affect the monitor's function. Help and Support For more light to pass through the screen for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that you know works to the video port on degauss, see your computer. Type the keyword screen resolution in and turned on the display...
User Guide
Page 76
...; Make sure that you may need to press so the printer can start printing. Type the keyword network troubleshooting in the Search box , then click the arrow. To test the outlet, plug a working correctly. Press the button to put the printer online. 70 www.eMachines.com Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is online. Contact your computer. Replace any damaged cables. Printer...
...; Make sure that you may need to press so the printer can start printing. Type the keyword network troubleshooting in the Search box , then click the arrow. To test the outlet, plug a working correctly. Press the button to put the printer online. 70 www.eMachines.com Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is online. Contact your computer. Replace any damaged cables. Printer...
User Guide
Page 77
... set to work offline: 1 Click Start, then click Control Panel. Troubleshooting ■ Check the cable for instructions on installing the printer driver. The Control Panel window opens. If your printer for bent or broken pins. ■ If the printer you want to print to is not the default printer, make sure that the printer is not set a default printer: 1 Click Start, then click Control Panel. If the menu shows a check mark next to Use...
... set to work offline: 1 Click Start, then click Control Panel. Troubleshooting ■ Check the cable for instructions on installing the printer driver. The Control Panel window opens. If your printer for bent or broken pins. ■ If the printer you want to print to is not the default printer, make sure that the printer is not set a default printer: 1 Click Start, then click Control Panel. If the menu shows a check mark next to Use...
User Guide
Page 78
... is online. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the volume controls are using external speakers, see the speaker setup poster to check your speaker connections. See the printer documentation for instructions for adding additional memory. Help and Support For more information, see a "Printer is out of paper" error message After adding paper, make sure that mute controls are turned off. You see "Adjusting...
... is online. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the volume controls are using external speakers, see the speaker setup poster to check your speaker connections. See the printer documentation for instructions for adding additional memory. Help and Support For more information, see a "Printer is out of paper" error message After adding paper, make sure that mute controls are turned off. You see "Adjusting...
User Guide
Page 86
... grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Antenna lead-in wire 80 www.eMachines.com Appendix A: Power lines Do not locate the antenna near overhead light or power circuits, or where it could be...
... grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Antenna lead-in wire 80 www.eMachines.com Appendix A: Power lines Do not locate the antenna near overhead light or power circuits, or where it could be...
User Guide
Page 89
... 11 audio playback buttons 23 B battery replacing 52 bezel removing 47 replacing 49 broadband connection 27 connecting 12 buttons See keys and buttons C cable modem 27 connecting 12 Caps Lock indicator 23 cards inserting memory card 32 installing memory card 32 removing memory card 32 slots 31 troubleshooting add-in card 57 troubleshooting memory card 64 types of memory cards supported 31 case closing 48 opening 46 CD cleaning 44 inserting 34 playing audio 35 recording 35 troubleshooting 57 CD drive identifying 33 locating drive 9 troubleshooting 57 using 33 cellular phone memory cards 31...
... 11 audio playback buttons 23 B battery replacing 52 bezel removing 47 replacing 49 broadband connection 27 connecting 12 buttons See keys and buttons C cable modem 27 connecting 12 Caps Lock indicator 23 cards inserting memory card 32 installing memory card 32 removing memory card 32 slots 31 troubleshooting add-in card 57 troubleshooting memory card 64 types of memory cards supported 31 case closing 48 opening 46 CD cleaning 44 inserting 34 playing audio 35 recording 35 troubleshooting 57 CD drive identifying 33 locating drive 9 troubleshooting 57 using 33 cellular phone memory cards 31...
User Guide
Page 91
... folders opening 25 front bezel removing 49 replacing 49 function keys 23 H hard drive indicator 9 troubleshooting 61 headphone jack 9, 11 help online 5 using 3 Help and Support 3 searching 4 starting 3 Hibernate mode 9 I i.Link port 9, 12, 28 IEEE 1394 port 9, 12, 28 indicators Caps Lock 23 hard drive 9 Num Lock 23 numeric keypad 23 power 9 Scroll Lock 23 installing battery 52 devices 28 digital camera 28 digital video camera 28 front bezel 47 memory...
... folders opening 25 front bezel removing 49 replacing 49 function keys 23 H hard drive indicator 9 troubleshooting 61 headphone jack 9, 11 help online 5 using 3 Help and Support 3 searching 4 starting 3 Hibernate mode 9 I i.Link port 9, 12, 28 IEEE 1394 port 9, 12, 28 indicators Caps Lock 23 hard drive 9 Num Lock 23 numeric keypad 23 power 9 Scroll Lock 23 installing battery 52 devices 28 digital camera 28 digital video camera 28 front bezel 47 memory...
User Guide
Page 92
... M maintenance cleaning case 41 cleaning component exteriors 41 cleaning computer display 42 cleaning computer screen 42 cleaning keyboard 42 cleaning mouse 42 protecting from viruses 39 memory adding 50 installing 50 replacing 50 troubleshooting 64 memory card reader locating drive 9 memory card types supported 31 using 31 microphone jack 9, 11 Microsoft Certificate of Authenticity 13 model number 13 modem cable 27 connecting 26 DSL 27 jack 12, 26 protecting from power surge 18 troubleshooting 64 monitor cleaning 42 port...
... M maintenance cleaning case 41 cleaning component exteriors 41 cleaning computer display 42 cleaning computer screen 42 cleaning keyboard 42 cleaning mouse 42 protecting from viruses 39 memory adding 50 installing 50 replacing 50 troubleshooting 64 memory card reader locating drive 9 memory card types supported 31 using 31 microphone jack 9, 11 Microsoft Certificate of Authenticity 13 model number 13 modem cable 27 connecting 26 DSL 27 jack 12, 26 protecting from power surge 18 troubleshooting 64 monitor cleaning 42 port...
User Guide
Page 93
... memory cards 31 peripheral devices 28 playing audio CD 35 DVD 35 Plug and Play devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 ports See connections power button 9 connector 11 Hibernate mode 9 indicator 9 source problems 18 Standby/Resume 9 troubleshooting 70 turning off computer 20 turning on computer 19 power button 9 printer default 70 installing 28 parallel port 11 troubleshooting 70 USB port 9, 11 programs closing unresponsive 21 opening 25 PS/2 port keyboard 11 mouse 11 R RAM See memory rebooting...
... memory cards 31 peripheral devices 28 playing audio CD 35 DVD 35 Plug and Play devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 ports See connections power button 9 connector 11 Hibernate mode 9 indicator 9 source problems 18 Standby/Resume 9 troubleshooting 70 turning off computer 20 turning on computer 19 power button 9 printer default 70 installing 28 parallel port 11 troubleshooting 70 USB port 9, 11 programs closing unresponsive 21 opening 25 PS/2 port keyboard 11 mouse 11 R RAM See memory rebooting...
User Guide
Page 94
... panel 60, 68 memory 64 memory card reader 64 modem 64 monitor 68 mouse 69 network 70 passwords 70 power 70 printer 70 safety guidelines 56 screen 60, 68 screen area 68 screen resolution 68 technical support 73 telephone support 73 Web site connection speed 62 turning off computer 9, 20, 21 turning on computer 9, 19 tutoring fee-based 74 U uninterruptible power supply (UPS) 18 updating Norton AntiVirus 39 Windows 38 UPS 18 USB port 9, 11, 28 V video...
... panel 60, 68 memory 64 memory card reader 64 modem 64 monitor 68 mouse 69 network 70 passwords 70 power 70 printer 70 safety guidelines 56 screen 60, 68 screen area 68 screen resolution 68 technical support 73 telephone support 73 Web site connection speed 62 turning off computer 9, 20, 21 turning on computer 9, 19 tutoring fee-based 74 U uninterruptible power supply (UPS) 18 updating Norton AntiVirus 39 Windows 38 UPS 18 USB port 9, 11, 28 V video...