User Guide
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... printer driver also includes useful links. To order supplies for your WorkCentre C2424 system: To link to a color resource for tools and information such as error codes, print quality, paper jams, software installation, networking, and more:... To view technical support information for issues such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs: To find solutions for your WorkCentre C2424 Copier-Printer. Web Links Web Links Xerox...
... printer driver also includes useful links. To order supplies for your WorkCentre C2424 system: To link to a color resource for tools and information such as error codes, print quality, paper jams, software installation, networking, and more:... To view technical support information for issues such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs: To find solutions for your WorkCentre C2424 Copier-Printer. Web Links Web Links Xerox...
User Guide Section 7: Troubleshooting
Page 57
... Knowledge Base (which is installed in your WorkCentre C2424 system, including access to meet your individual needs: To find solutions for issues such as error codes, print quality, paper jams, software installation, networking, and more: To view technical support information for tools and information such as interactive tutorials, color printing templates, helpful tips, and customized...
... Knowledge Base (which is installed in your WorkCentre C2424 system, including access to meet your individual needs: To find solutions for issues such as error codes, print quality, paper jams, software installation, networking, and more: To view technical support information for tools and information such as interactive tutorials, color printing templates, helpful tips, and customized...
Service Manual
Page 5
...-maintenance functions. Section 10 - Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for the system, utilizing the displayed control panel error codes and messages. Service Manual i General Information This section cantains a general overview of the system. Theory of Operation...
...-maintenance functions. Section 10 - Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for the system, utilizing the displayed control panel error codes and messages. Service Manual i General Information This section cantains a general overview of the system. Theory of Operation...
Service Manual
Page 18
... 2-45 3 Error Messages and Codes Introduction 3-2 Power-Up Error Messages and LED Codes 3-3 BIST Error Reporting 3-3 POST Error Reporting 3-4 PEST Error Reporting 3-7 Fault Code Error Message Troubleshooting 3-8 Fault Code Error Reporting 3-8 Interpreting Fault Codes 3-8 1,000.4x Error - 525-Sheet Feeder Faults 3-9 2,0XX.4x Error - Ink Loader Faults 3-22 11,0XX.xx Errors - Mechanical Initialization Jam 3-34 33,0XX.xx Errors - Printhead NVRAM Faults 3-35 xiv WorkCentre C2424 Copier-Printer...
... 2-45 3 Error Messages and Codes Introduction 3-2 Power-Up Error Messages and LED Codes 3-3 BIST Error Reporting 3-3 POST Error Reporting 3-4 PEST Error Reporting 3-7 Fault Code Error Message Troubleshooting 3-8 Fault Code Error Reporting 3-8 Interpreting Fault Codes 3-8 1,000.4x Error - 525-Sheet Feeder Faults 3-9 2,0XX.4x Error - Ink Loader Faults 3-22 11,0XX.xx Errors - Mechanical Initialization Jam 3-34 33,0XX.xx Errors - Printhead NVRAM Faults 3-35 xiv WorkCentre C2424 Copier-Printer...
Service Manual
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Introduction This section covers system troubleshooting procedures utilizing control panel error messages and codes. For troubleshooting system problems not associate with, or displaying, an error code or message, such as startup or system power on, media, paper path, print-quality or ...; Usage Profile ■ Fault History ■ Diagnostic History 3-2 WorkCentre C2424 Service Manual Some procedures require running service diagnostic test functions to check the Copy, Scan, and Print main menus (major mode buttons) for error codes from the control panel, be sure to verify that a specific...
Introduction This section covers system troubleshooting procedures utilizing control panel error messages and codes. For troubleshooting system problems not associate with, or displaying, an error code or message, such as startup or system power on, media, paper path, print-quality or ...; Usage Profile ■ Fault History ■ Diagnostic History 3-2 WorkCentre C2424 Service Manual Some procedures require running service diagnostic test functions to check the Copy, Scan, and Print main menus (major mode buttons) for error codes from the control panel, be sure to verify that a specific...
Service Manual
Page 96
...codes associated with the error message on the electronics module (system). 4. Replace the electronics module. For disassembly, see "Electrical Troubleshooting" on page 9-12. POST Error Reporting POST checks the communication paths within the electronics module and to the parts list on page 4-58. 3-4 WorkCentre C2424 Service Manual "Soft" POST errors..., that do the following: 1. Most soft errors will still report using the LED blink patterns. If initialization of ...
...codes associated with the error message on the electronics module (system). 4. Replace the electronics module. For disassembly, see "Electrical Troubleshooting" on page 9-12. POST Error Reporting POST checks the communication paths within the electronics module and to the parts list on page 4-58. 3-4 WorkCentre C2424 Service Manual "Soft" POST errors..., that do the following: 1. Most soft errors will still report using the LED blink patterns. If initialization of ...
Service Manual
Page 98
... networking) without the configuration card. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual Check EEPROM orientation. 2. USB ASIC test errors, N2280 netchip read failure. 1. CPU interrupt error, IRQ spurious assertion. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 10.02 11.01 11...
... networking) without the configuration card. CPU interrupt error, timer no assertion. 3-6 WorkCentre C2424 Service Manual Check EEPROM orientation. 2. USB ASIC test errors, N2280 netchip read failure. 1. CPU interrupt error, IRQ spurious assertion. POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel Error Code PS, PE and Control Panel LEDs POST Error Type Description 10.02 11.01 11...
Service Manual
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...intimately familiar with the code base. Unfortunately, there are too many program faults to enumerate them all and most common faults. 3-8 WorkCentre C2424 Service Manual Some of the fault code. All procedures that... was executing when the exception occurred: Engine, PostScript, Network, or Operating System. Note A CPU exception can be retrieved from within 72 hours, or 1000 pages, the fault will be displayed on page 4-4. Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes...
...intimately familiar with the code base. Unfortunately, there are too many program faults to enumerate them all and most common faults. 3-8 WorkCentre C2424 Service Manual Some of the fault code. All procedures that... was executing when the exception occurred: Engine, PostScript, Network, or Operating System. Note A CPU exception can be retrieved from within 72 hours, or 1000 pages, the fault will be displayed on page 4-4. Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes...
Service Manual
Page 102
... initialize the queues used for reading (idiags). 2,006.65: This fault code indicates a problem with the system program. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on the sytem. 3. Replace the EEPROM chip. 3-10 WorkCentre C2424 Service Manual Did the error reoccur? 3 1. Reset NVRAM and retest. Replace the EEPROM chip. Reboot the...
... initialize the queues used for reading (idiags). 2,006.65: This fault code indicates a problem with the system program. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on the sytem. 3. Replace the EEPROM chip. 3-10 WorkCentre C2424 Service Manual Did the error reoccur? 3 1. Reset NVRAM and retest. Replace the EEPROM chip. Reboot the...
Service Manual
Page 114
... magenta ink melt heater is on , but the ink does not appear to be dripping. Troubleshooting Procedure Step Questions and Actions 1 1. Go to be dripping. 9,008.43: Ink loader fault. The black ink melt heater is able to be dripping. 9,007.42: Ink loader fault. Manually verify that the ink stick is on page 4-73). 3-22 WorkCentre C2424...
... magenta ink melt heater is on , but the ink does not appear to be dripping. Troubleshooting Procedure Step Questions and Actions 1 1. Go to be dripping. 9,008.43: Ink loader fault. The black ink melt heater is able to be dripping. 9,007.42: Ink loader fault. Manually verify that the ink stick is on page 4-73). 3-22 WorkCentre C2424...
Service Manual
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... message. board. 13,000.6x Errors - Reset NVRAM and retest. Troubleshooting Procedure (Continued) Step Questions and Actions 4 1. Yes No Replace the ink Replace the I/O loader. b. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on page 4-73). 3-32 WorkCentre C2424 Service Manual Program Faults 13,001.62... unexpected message. 13,004.65: Thermal control task was expecting initialization message, but received other. 13,005.66: Thermal code tried to command a segment ID that did not exist. 13,006.67: Thermal code tried to the ink loader. 2.
... message. board. 13,000.6x Errors - Reset NVRAM and retest. Troubleshooting Procedure (Continued) Step Questions and Actions 4 1. Yes No Replace the ink Replace the I/O loader. b. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on page 4-73). 3-32 WorkCentre C2424 Service Manual Program Faults 13,001.62... unexpected message. 13,004.65: Thermal control task was expecting initialization message, but received other. 13,005.66: Thermal code tried to command a segment ID that did not exist. 13,006.67: Thermal code tried to the ink loader. 2.
Service Manual
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...WorkCentre C2424 Service Manual See "Service Diagnostics Menu Functions" on page 3-1. this process will isolate a problem to solve the problem, read the Theory of information pages and functions usable for the problem area. The theory section provides useful information for all consumables, printhead cleaning and power cycles, and jam and error code...to display the Hidden Service menu. For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 4-4 for a complete explanation of the Service Tools ...
...WorkCentre C2424 Service Manual See "Service Diagnostics Menu Functions" on page 3-1. this process will isolate a problem to solve the problem, read the Theory of information pages and functions usable for the problem area. The theory section provides useful information for all consumables, printhead cleaning and power cycles, and jam and error code...to display the Hidden Service menu. For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 4-4 for a complete explanation of the Service Tools ...
Service Manual
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... times before displaying an error code. If a component of the electronics module fails, and service is necessary, the entire electronics module is operational. If the scanner turns on or the exit module initializes, the scanner power supply is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual This is...
... times before displaying an error code. If a component of the electronics module fails, and service is necessary, the entire electronics module is operational. If the scanner turns on or the exit module initializes, the scanner power supply is replaced as if other subsystems are not working properly. 4-58 WorkCentre C2424 Service Manual This is...
Service Manual
Page 226
... replace the faulty circuit. d. q. Turn on the LCD to the electronics module: a. e. b. If the proper error code and LED doesn't appear after each connector. e. p. Retest electronics module, I /O board connector ('P' / J800) in . 4-68 WorkCentre C2424 Service Manual c. c. If the proper error code and LED doesn't appear after each connector. If no defects are lit. Plug in all...
... replace the faulty circuit. d. q. Turn on the LCD to the electronics module: a. e. b. If the proper error code and LED doesn't appear after each connector. e. p. Retest electronics module, I /O board connector ('P' / J800) in . 4-68 WorkCentre C2424 Service Manual c. c. If the proper error code and LED doesn't appear after each connector. If no defects are lit. Plug in all...
Service Manual
Page 230
..., a Service Required error code is plugged into an AC outlet. Detecting condition of the system you will see one heater cable connector on the left side, just above the power switch, and the lowest pin on the AC input connector. Unplug the power cord. 5. Remove the Ink loader Assembly and Door... AC line voltages are present on the power supply and possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual The printhead and ink loader connect to the system; Using an ohmmeter, measure the resistance between the right most pin under the...
..., a Service Required error code is plugged into an AC outlet. Detecting condition of the system you will see one heater cable connector on the left side, just above the power switch, and the lowest pin on the AC input connector. Unplug the power cord. 5. Remove the Ink loader Assembly and Door... AC line voltages are present on the power supply and possibly in the ON position and make the following the test. 4-72 WorkCentre C2424 Service Manual The printhead and ink loader connect to the system; Using an ohmmeter, measure the resistance between the right most pin under the...
Service Manual
Page 234
... and 4 are visibly dirty. Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the cleaning procedures. Check that the correct media is printable from the systems control panel Menu. 2. Check to the system the... ensure no small pieces of media being rotated. 4-76 WorkCentre C2424 Service Manual Inspect the paper for obstructions. 2. Media-Based Problems 1. Ensure the correct weight of paper. 1. Clean the pick roller using the Error Code Definition Table beginning on the correct media type and sizes ...
... and 4 are visibly dirty. Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the cleaning procedures. Check that the correct media is printable from the systems control panel Menu. 2. Check to the system the... ensure no small pieces of media being rotated. 4-76 WorkCentre C2424 Service Manual Inspect the paper for obstructions. 2. Media-Based Problems 1. Ensure the correct weight of paper. 1. Clean the pick roller using the Error Code Definition Table beginning on the correct media type and sizes ...
Service Manual
Page 348
... the drum assembly straight up to 25 in the printer or after the drum is installed. The printer may report error code 7,009.4x if the wiper assembly is installed in .-lbs. 8-38 WorkCentre C2424 Service Manual Remove 3 screws and 2 washers from the left and right labyrinth seals to holes in the left side...
... the drum assembly straight up to 25 in the printer or after the drum is installed. The printer may report error code 7,009.4x if the wiper assembly is installed in .-lbs. 8-38 WorkCentre C2424 Service Manual Remove 3 screws and 2 washers from the left and right labyrinth seals to holes in the left side...
Service Manual
Page 354
The printer may report error code 7,009.4x if the wiper assembly is free of the guide and let the guide swing free. 3. Using a small flatblade screwdriver, pry inward on the ... to remove. Open the exit cover. 2. Pull out on one retainer to remove it is misaligned. Remove the right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Replacement Note: After installing the MEP, perform the Wiper Alignment (page 6-2). Slide the guide down and forward to access the guide. 2. Replacement Note...
The printer may report error code 7,009.4x if the wiper assembly is free of the guide and let the guide swing free. 3. Using a small flatblade screwdriver, pry inward on the ... to remove. Open the exit cover. 2. Pull out on one retainer to remove it is misaligned. Remove the right retainer and remove the guide. 8-44 WorkCentre C2424 Service Manual Replacement Note: After installing the MEP, perform the Wiper Alignment (page 6-2). Slide the guide down and forward to access the guide. 2. Replacement Note...
Service Manual
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... 00-09 10-29 30-99 100 Xerox U.S. Does the printer display an error code indicating a problem with the printhead Phaser 8400 Printhead Checklist - If error code 13,264.4x is complete. YES NO Circle one If NO, replace the printhead. Ink visible in the front panel menu Troubleshooting... system as well as in a reservoir indicates that an ink-level sensor has failed. Step 2 Step 3 Print the Service Usage Profile. Perform Wiper/Purge Checklist with the printhead. Version 1.1 075-0882-01 Page 2 A-8 WorkCentre C2424 Service Manual Proceed to 3b). 3b. It is correctly...
... 00-09 10-29 30-99 100 Xerox U.S. Does the printer display an error code indicating a problem with the printhead Phaser 8400 Printhead Checklist - If error code 13,264.4x is complete. YES NO Circle one If NO, replace the printhead. Ink visible in the front panel menu Troubleshooting... system as well as in a reservoir indicates that an ink-level sensor has failed. Step 2 Step 3 Print the Service Usage Profile. Perform Wiper/Purge Checklist with the printhead. Version 1.1 075-0882-01 Page 2 A-8 WorkCentre C2424 Service Manual Proceed to 3b). 3b. It is correctly...
Service Manual
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...Page 4 A-10 WorkCentre C2424 Service Manual 12 experiencing YES and/or location over the 10 prints, the customer is now complete! The repair is experiencing vertical bands NO stagnant ink discoloration. Comments: (Xerox U.S. Circle one solid fill pages to ...service personnel who do not enclose a completed troubleshooting checklist and a sample print with each returned printhead. Please return the following items with the defective printhead: x Service Print 1 (not necessary for error code...
...Page 4 A-10 WorkCentre C2424 Service Manual 12 experiencing YES and/or location over the 10 prints, the customer is now complete! The repair is experiencing vertical bands NO stagnant ink discoloration. Comments: (Xerox U.S. Circle one solid fill pages to ...service personnel who do not enclose a completed troubleshooting checklist and a sample print with each returned printhead. Please return the following items with the defective printhead: x Service Print 1 (not necessary for error code...