User Guide
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Contents Managing Files and Scanning Policies 5-27 Deleting Image Files from the System 5-27 Deleting Image Files from the Xerox Scan Utility 5-29 Adding a Password for Scanning to Your Computer 5-29 Creating a Private Folder 5-30 Controlling Scanning Policies 5-30 ...Junk Fax Prevention 6-21 Printing Fax Reports 6-22 Inserting Pauses in Fax Numbers 6-23 Changing Default Settings 6-24 Solving Fax Problems 6-25 Configuring the Modem 6-25 Printing the Protocol Monitoring Report 6-25 Resetting Fax Options to the Factory Default 6-26 Phaser® 8560MFP/8860MFP Multifunction Printer iv
Contents Managing Files and Scanning Policies 5-27 Deleting Image Files from the System 5-27 Deleting Image Files from the Xerox Scan Utility 5-29 Adding a Password for Scanning to Your Computer 5-29 Creating a Private Folder 5-30 Controlling Scanning Policies 5-30 ...Junk Fax Prevention 6-21 Printing Fax Reports 6-22 Inserting Pauses in Fax Numbers 6-23 Changing Default Settings 6-24 Solving Fax Problems 6-25 Configuring the Modem 6-25 Printing the Protocol Monitoring Report 6-25 Resetting Fax Options to the Factory Default 6-26 Phaser® 8560MFP/8860MFP Multifunction Printer iv
User Guide
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...Quality Controlling the Quality of Your Prints 7-2 Selecting a Print-Quality Mode 7-2 Adjusting Color 7-4 Solving Print-Quality Problems 7-6 Smudges or Smears 7-7 Random Light Stripes 7-8 Predominate Light Stripes 7-10 Transparency Images Are Too Light or Too Dark 7-11 Colors Are Wrong 7-12 PANTONE Colors Do Not Match 7-13 8 Maintenance Maintenance and Cleaning 8-2 Routine Maintenance 8-2 Cleaning...9-2 Jam at Exit Cover 9-2 Jam at Exit Path 9-8 Jam at Front Cover 9-11 Jam at Tray 2, 3, or 4 9-18 Jam at the Document Feeder 9-23 Phaser® 8560MFP/8860MFP Multifunction Printer v
...Quality Controlling the Quality of Your Prints 7-2 Selecting a Print-Quality Mode 7-2 Adjusting Color 7-4 Solving Print-Quality Problems 7-6 Smudges or Smears 7-7 Random Light Stripes 7-8 Predominate Light Stripes 7-10 Transparency Images Are Too Light or Too Dark 7-11 Colors Are Wrong 7-12 PANTONE Colors Do Not Match 7-13 8 Maintenance Maintenance and Cleaning 8-2 Routine Maintenance 8-2 Cleaning...9-2 Jam at Exit Cover 9-2 Jam at Exit Path 9-8 Jam at Front Cover 9-11 Jam at Tray 2, 3, or 4 9-18 Jam at the Document Feeder 9-23 Phaser® 8560MFP/8860MFP Multifunction Printer v
User Guide
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...Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change system and network settings. Left side Copying, scanning, and faxing function buttons and LEDs 8860mfp-097 Middle Right side...graphic display screen, mode buttons, menu navigation buttons, and status LED Fax function buttons, numeric keypad, Clear All, Stop, and Start buttons Phaser® 8560MFP/8860MFP Multifunction Printer 1-10 Control Panel Layout The control panel is divided into three major areas.
...Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change system and network settings. Left side Copying, scanning, and faxing function buttons and LEDs 8860mfp-097 Middle Right side...graphic display screen, mode buttons, menu navigation buttons, and status LED Fax function buttons, numeric keypad, Clear All, Stop, and Start buttons Phaser® 8560MFP/8860MFP Multifunction Printer 1-10 Control Panel Layout The control panel is divided into three major areas.
User Guide
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... problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to view manuals and videos on your printer from the Xerox Drivers and Downloads website: ■ www.xerox.com/office/8560MFPdrivers (Phaser 8560MFP printer) ■ www.xerox.com/office/8860MFPdrivers (Phaser 8860MFP printer) To start the Xerox Support Centre utility: 1. More Information Xerox Support Centre The Xerox...
... problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to view manuals and videos on your printer from the Xerox Drivers and Downloads website: ■ www.xerox.com/office/8560MFPdrivers (Phaser 8560MFP printer) ■ www.xerox.com/office/8860MFPdrivers (Phaser 8860MFP printer) To start the Xerox Support Centre utility: 1. More Information Xerox Support Centre The Xerox...
User Guide
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...are missing; To order paper, transparencies, or other specialty media, contact your printer: ■ www.xerox.com/office/8560MFPsupplies (Phaser 8560MFP printer) ■ www.xerox.com/office/8860MFPsupplies (Phaser 8860MFP printer) See also: Paper Sizes and Weights for Tray 1 on page 3-7 Paper Sizes and Weights... for your local reseller or go to the original packaging and reseal it may cause print quality problems or...
...are missing; To order paper, transparencies, or other specialty media, contact your printer: ■ www.xerox.com/office/8560MFPsupplies (Phaser 8560MFP printer) ■ www.xerox.com/office/8860MFPsupplies (Phaser 8860MFP printer) See also: Paper Sizes and Weights for Tray 1 on page 3-7 Paper Sizes and Weights... for your local reseller or go to the original packaging and reseal it may cause print quality problems or...
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Phaser® 8560MFP/8860MFP Multifunction Printer 6-1 Faxing This chapter includes: ■ Basic Faxing on page 6-2 ■ Adding Individual and Group Speed Dial Entries on page 6-5 ■ Faxing Multiple Recipients Using Send List on page 6-12 ■ Selecting Fax Options on page 6-14 ■ Managing Fax Functions on page 6-17 ■ Solving Fax Problems on page 6-25 See also: Using the Fax tutorial at www.xerox.com/office/8560MFPsupport or www.xerox.com/office/8860MFPsupport Note: Some of the features described in this chapter may not be available on your system configuration.
Phaser® 8560MFP/8860MFP Multifunction Printer 6-1 Faxing This chapter includes: ■ Basic Faxing on page 6-2 ■ Adding Individual and Group Speed Dial Entries on page 6-5 ■ Faxing Multiple Recipients Using Send List on page 6-12 ■ Selecting Fax Options on page 6-14 ■ Managing Fax Functions on page 6-17 ■ Solving Fax Problems on page 6-25 See also: Using the Fax tutorial at www.xerox.com/office/8560MFPsupport or www.xerox.com/office/8860MFPsupport Note: Some of the features described in this chapter may not be available on your system configuration.
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... a pause (represented by a comma) in Fax Numbers Some fax numbers require one or more pauses during the dialing sequence. Select Fax Problems, and then press the OK button. 4. Phaser® 8560MFP/8860MFP Multifunction Printer 6-23 Select Dial Delay, and then press the OK button. 5. Managing Fax Functions Inserting Pauses in the fax number...
... a pause (represented by a comma) in Fax Numbers Some fax numbers require one or more pauses during the dialing sequence. Select Fax Problems, and then press the OK button. 4. Phaser® 8560MFP/8860MFP Multifunction Printer 6-23 Select Dial Delay, and then press the OK button. 5. Managing Fax Functions Inserting Pauses in the fax number...
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...entered in determining fax protocol problems. To print the report: 1. Select Protocol Monitor Report, and then press the OK button to the Factory Default on page 6-25 ■ Resetting Fax Options to print the report. Phaser® 8560MFP/8860MFP Multifunction Printer 6-25 ...Select Troubleshooting, and then press the OK button. 3. Select Fax Problems, and then press the OK button. 4. Solving Fax Problems Solving Fax Problems This section includes: ■ Configuring the Modem on...
...entered in determining fax protocol problems. To print the report: 1. Select Protocol Monitor Report, and then press the OK button to the Factory Default on page 6-25 ■ Resetting Fax Options to print the report. Phaser® 8560MFP/8860MFP Multifunction Printer 6-25 ...Select Troubleshooting, and then press the OK button. 3. Select Fax Problems, and then press the OK button. 4. Solving Fax Problems Solving Fax Problems This section includes: ■ Configuring the Modem on...
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... Dial entries and the Country and Line ID settings are not affected when you reset fax settings, all settings are cancelled or deleted. Select Fax Problems, and then press the OK button. 4. On the control panel, press the System button. 2. Select Reset Fax Now, and then press the OK ...button. Select Troubleshooting, and then press the OK button. 3. Select Reset Fax, and then press the OK button. 5. Phaser® 8560MFP/8860MFP Multifunction Printer 6-26 Solving Fax Problems Resetting Fax Options to the Factory Default When you select the Reset Fax option.
... Dial entries and the Country and Line ID settings are not affected when you reset fax settings, all settings are cancelled or deleted. Select Fax Problems, and then press the OK button. 4. On the control panel, press the System button. 2. Select Reset Fax Now, and then press the OK ...button. Select Troubleshooting, and then press the OK button. 3. Select Reset Fax, and then press the OK button. 5. Phaser® 8560MFP/8860MFP Multifunction Printer 6-26 Solving Fax Problems Resetting Fax Options to the Factory Default When you select the Reset Fax option.
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Print Quality This chapter includes: ■ Controlling the Quality of Your Prints on page 7-2 ■ Solving Print-Quality Problems on page 7-6 Phaser® 8560MFP/8860MFP Multifunction Printer 7-1
Print Quality This chapter includes: ■ Controlling the Quality of Your Prints on page 7-2 ■ Solving Print-Quality Problems on page 7-6 Phaser® 8560MFP/8860MFP Multifunction Printer 7-1
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Solving Print-Quality Problems Solving Print-Quality Problems This section includes: ■ Smudges or Smears on page 7-7 ■ Random Light Stripes on page 7-8 ■ Predominate Light Stripes on page 7-10 ■ Transparency Images Are Too Light or Too Dark on page 7-11 ■ Colors Are Wrong on page 7-12 ■ PANTONE Colors Do Not Match on page 7-13 Phaser® 8560MFP/8860MFP Multifunction Printer 7-6
Solving Print-Quality Problems Solving Print-Quality Problems This section includes: ■ Smudges or Smears on page 7-7 ■ Random Light Stripes on page 7-8 ■ Predominate Light Stripes on page 7-10 ■ Transparency Images Are Too Light or Too Dark on page 7-11 ■ Colors Are Wrong on page 7-12 ■ PANTONE Colors Do Not Match on page 7-13 Phaser® 8560MFP/8860MFP Multifunction Printer 7-6
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For information on page 8-15 Phaser® 8560MFP/8860MFP Multifunction Printer 7-7 b. Select Information Pages, and then press the OK button. On the control panel, press the System button. Select Print Quality Problems, and then press the OK button. Repeat Step 2 up to three times if the smears continue...the paper you print on side two of the system and remove the maintenance kit. The system cleans the ink from appearing on the page. Smudges or Smears Problem Smudges or smears appear on the page: 1. c. Replace the maintenance kit and close the door. Select ...
For information on page 8-15 Phaser® 8560MFP/8860MFP Multifunction Printer 7-7 b. Select Information Pages, and then press the OK button. On the control panel, press the System button. Select Print Quality Problems, and then press the OK button. Repeat Step 2 up to three times if the smears continue...the paper you print on side two of the system and remove the maintenance kit. The system cleans the ink from appearing on the page. Smudges or Smears Problem Smudges or smears appear on the page: 1. c. Replace the maintenance kit and close the door. Select ...
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...OK button. a. Turn off the system for at least four hours. b. If the problem continues, select Advanced, and then press the OK button. Follow the control panel prompts to determine the color and jet number. 5. See the Light Stripes Test page to select the missing jet...press the OK button. 3. Repeat this procedure up to two times to appear: a. b. If light stripes continue to eliminate light stripes. Phaser® 8560MFP/8860MFP Multifunction Printer 7-8 Solving Print-Quality Problems Random Light Stripes Problem Light stripes appear randomly on the test page when one or more...
...OK button. a. Turn off the system for at least four hours. b. If the problem continues, select Advanced, and then press the OK button. Follow the control panel prompts to determine the color and jet number. 5. See the Light Stripes Test page to select the missing jet...press the OK button. 3. Repeat this procedure up to two times to appear: a. b. If light stripes continue to eliminate light stripes. Phaser® 8560MFP/8860MFP Multifunction Printer 7-8 Solving Print-Quality Problems Random Light Stripes Problem Light stripes appear randomly on the test page when one or more...
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...causing the light stripe. Select Print Quality Problems, and then press the OK button. Phaser® 8560MFP/8860MFP Multifunction Printer 7-9 If the problem continues, call your system can be serviced, select Jet Substitution Mode to select the color and malfunctioning jet number indicated on the...To continue printing until your local service provider or Xerox technical support. Select Jet Substitution Mode, and the press the OK button. c. Select Eliminate Light Stripes, and then press the OK button. Solving Print-Quality Problems 6. Select Troubleshooting, and then press the OK ...
...causing the light stripe. Select Print Quality Problems, and then press the OK button. Phaser® 8560MFP/8860MFP Multifunction Printer 7-9 If the problem continues, call your system can be serviced, select Jet Substitution Mode to select the color and malfunctioning jet number indicated on the...To continue printing until your local service provider or Xerox technical support. Select Jet Substitution Mode, and the press the OK button. c. Select Eliminate Light Stripes, and then press the OK button. Solving Print-Quality Problems 6. Select Troubleshooting, and then press the OK ...
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... four color bars are missing. Replace the maintenance kit. d. Close the exit cover. 3. Remove the maintenance kit. Close the door. 4. Remove debris from appear on the page: 1. b. b. Wipe the plastic wiper blade with a lint-free cloth. 2. c. Phaser® 8560MFP/8860MFP ...Multifunction Printer 7-10 Raise the lower paper guide and wipe the plastic paper release blade with a lint-free cloth. If the problem continues, follow the steps for Random Light Stripes. Solving Print-Quality...
... four color bars are missing. Replace the maintenance kit. d. Close the exit cover. 3. Remove the maintenance kit. Close the door. 4. Remove debris from appear on the page: 1. b. b. Wipe the plastic wiper blade with a lint-free cloth. 2. c. Phaser® 8560MFP/8860MFP ...Multifunction Printer 7-10 Raise the lower paper guide and wipe the plastic paper release blade with a lint-free cloth. If the problem continues, follow the steps for Random Light Stripes. Solving Print-Quality...
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...: Recommended Media List (United States) Recommended Media List (Europe) Phaser® 8560MFP/8860MFP Multifunction Printer 7-11 c. Note: Use only recommended Xerox transparencies. On the control panel, press the System button. d. Solving Print-Quality Problems Transparency Images Are Too Light or Too Dark Problem Text or graphics printed on transparencies are either too light or too...
...: Recommended Media List (United States) Recommended Media List (Europe) Phaser® 8560MFP/8860MFP Multifunction Printer 7-11 c. Note: Use only recommended Xerox transparencies. On the control panel, press the System button. d. Solving Print-Quality Problems Transparency Images Are Too Light or Too Dark Problem Text or graphics printed on transparencies are either too light or too...
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Phaser® 8560MFP/8860MFP Multifunction Printer 7-12 Solution See the Online Support Assistant for information about color matching at www.xerox.com/office/8560MFPsupport or www.xerox.com/office/8860MFPsupport. Solving Print-Quality Problems Colors Are Wrong Problem The color produced by the system is wrong or differs from the color that it must match.
Phaser® 8560MFP/8860MFP Multifunction Printer 7-12 Solution See the Online Support Assistant for information about color matching at www.xerox.com/office/8560MFPsupport or www.xerox.com/office/8860MFPsupport. Solving Print-Quality Problems Colors Are Wrong Problem The color produced by the system is wrong or differs from the color that it must match.
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... your applications, consult your control panel to match PANTONE Colors is selected. The PANTONE colors in the printer are at www.xerox.com/office/8560MFPsupport or www.xerox.com/office/8860MFPsupport Phaser® 8560MFP/8860MFP Multifunction Printer 7-13 For more information about software ... Features Guide at the end of specification, or other color matching software, such as ColorSync or ICM color matching, when trying to check the colors. Solving Print-Quality Problems PANTONE Colors Do Not Match Problem The colors printed on the chart. ■ The printed PANTONE...
... your applications, consult your control panel to match PANTONE Colors is selected. The PANTONE colors in the printer are at www.xerox.com/office/8560MFPsupport or www.xerox.com/office/8860MFPsupport Phaser® 8560MFP/8860MFP Multifunction Printer 7-13 For more information about software ... Features Guide at the end of specification, or other color matching software, such as ColorSync or ICM color matching, when trying to check the colors. Solving Print-Quality Problems PANTONE Colors Do Not Match Problem The colors printed on the chart. ■ The printed PANTONE...
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...unable to print your job, PrintingScout automatically displays an alert on your Xerox printer driver. Click the alert to view instructions explaining how to view additional information about the message or menu displayed. Phaser® 8560MFP/8860MFP Multifunction Printer 9-27 Press the Help button on page 1-18 ... tools to help . In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of the problem. It automatically checks the printer status when you of a paper jam. When an error or warning condition occurs, ...
...unable to print your job, PrintingScout automatically displays an alert on your Xerox printer driver. Click the alert to view instructions explaining how to view additional information about the message or menu displayed. Phaser® 8560MFP/8860MFP Multifunction Printer 9-27 Press the Help button on page 1-18 ... tools to help . In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of the problem. It automatically checks the printer status when you of a paper jam. When an error or warning condition occurs, ...
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.../office/8560MFPsupport (Phaser 8560MFP printer) ■ www.xerox.com/office/8860MFPsupport (Phaser 8860MFP printer) Phaser® 8560MFP/8860MFP Multifunction Printer 9-28 PhaserSMART Technical Support PhaserSMART Technical Support is a knowledge base that provides instructions and troubleshooting help to the Xerox website for helping the user solve problems that uses your default web browser to send diagnostic information from your...
.../office/8560MFPsupport (Phaser 8560MFP printer) ■ www.xerox.com/office/8860MFPsupport (Phaser 8860MFP printer) Phaser® 8560MFP/8860MFP Multifunction Printer 9-28 PhaserSMART Technical Support PhaserSMART Technical Support is a knowledge base that provides instructions and troubleshooting help to the Xerox website for helping the user solve problems that uses your default web browser to send diagnostic information from your...