Troubleshooting Guide
Page 4
... Printing the PANTONE Color Chart from a PC 17 Adjusting Color Balance 18 Printing the Color Calibration Tutorial 18 Restore previous settings 19 Restore factory settings 19 PhaserPrint Plug-in for Photoshop 20 Installing the plug-in 20 Using the plug-in 20 Fonts 22 Resident typefaces (PostScript 22 Resident typefaces (PCL5C 25 Downloading fonts 25 Downloading fonts from a Macintosh 26 Downloading fonts from a PC 27 Advanced Features and Troubleshooting Manual...
... Printing the PANTONE Color Chart from a PC 17 Adjusting Color Balance 18 Printing the Color Calibration Tutorial 18 Restore previous settings 19 Restore factory settings 19 PhaserPrint Plug-in for Photoshop 20 Installing the plug-in 20 Using the plug-in 20 Fonts 22 Resident typefaces (PostScript 22 Resident typefaces (PCL5C 25 Downloading fonts 25 Downloading fonts from a Macintosh 26 Downloading fonts from a PC 27 Advanced Features and Troubleshooting Manual...
Troubleshooting Guide
Page 7
Updated printer drivers are described in this manual: I Print quality mode - see page 7 I Watermarks - see page 2 I Booklet printing - Refer to the Phaser 7700 Color Printer User Guide for information about two-sided printing or printing on a single sheet of paper) - The settings in the printer driver, which you use when you send a print job to help . see page 9 I Negative and mirror images - see page 8 I Collating copies - see page 7 I TekColor correction - see page 3 I Separation pages - You can also set some of the printer features, make sure that you...
Updated printer drivers are described in this manual: I Print quality mode - see page 7 I Watermarks - see page 2 I Booklet printing - Refer to the Phaser 7700 Color Printer User Guide for information about two-sided printing or printing on a single sheet of paper) - The settings in the printer driver, which you use when you send a print job to help . see page 9 I Negative and mirror images - see page 8 I Collating copies - see page 7 I TekColor correction - see page 3 I Separation pages - You can also set some of the printer features, make sure that you...
Troubleshooting Guide
Page 36
... key. Specify the type of the page. 30 Phaser 7700 Color Printer With mail notification, these people receive timely information on the bottom of message that each person, such as: I Supplies (customer-replaceable consumables) low or out I Empty media tray I Total number of your printer. Enter the appropriate email address for the system administrator, key user, and service agent: a. Click the Save Changes button on error conditions or supplies status. The Usage Profile...
... key. Specify the type of the page. 30 Phaser 7700 Color Printer With mail notification, these people receive timely information on the bottom of message that each person, such as: I Supplies (customer-replaceable consumables) low or out I Empty media tray I Total number of your printer. Enter the appropriate email address for the system administrator, key user, and service agent: a. Click the Save Changes button on error conditions or supplies status. The Usage Profile...
Troubleshooting Guide
Page 38
... Page each time the printer is turned on /turn off the Startup Page from the printer's front panel: 1. There are three methods for turning on/turning off the Startup Page using CentreWare IS Printer Management software: 1. To change the setting for instructions). From your printer's Internet Services home page, click Properties. 2. Click the Save Changes button on the bottom of the following utility files, as described on page 41: I NOSTRTPG.PS - To turn on or reset. turn...
... Page each time the printer is turned on /turn off the Startup Page from the printer's front panel: 1. There are three methods for turning on/turning off the Startup Page using CentreWare IS Printer Management software: 1. To change the setting for instructions). From your printer's Internet Services home page, click Properties. 2. Click the Save Changes button on the bottom of the following utility files, as described on page 41: I NOSTRTPG.PS - To turn on or reset. turn...
Troubleshooting Guide
Page 51
..., install the driver from the Printer CD-ROM and access the printer driver to print internal pages that Information Forwarding is turned on in the printer. In the Printers folder, right-click the icon for your browser and uploads usage information from the Troubleshooting tab. You can press the Information key at any time to open a Service Request with Xerox Customer Support. It uses a logic engine to other relevant web...
..., install the driver from the Printer CD-ROM and access the printer driver to print internal pages that Information Forwarding is turned on in the printer. In the Printers folder, right-click the icon for your browser and uploads usage information from the Troubleshooting tab. You can press the Information key at any time to open a Service Request with Xerox Customer Support. It uses a logic engine to other relevant web...
Troubleshooting Guide
Page 56
... key. 7. I Image Offset - I Repeating Defects - I Blacks appear blue. On the front panel, scroll to print by pressing the Up or Down Arrow key. 2. menu by pressing the Up or Down Arrow key. 6. Marks or voids recur uniformly in non-printed areas. Press the OK key. 5. Troubleshooting Phaser 7700 Color Printers Print quality problems I Maintain a stable temperature and relative humidity for Paper on page 52. Toner appears...
... key. 7. I Image Offset - I Repeating Defects - I Blacks appear blue. On the front panel, scroll to print by pressing the Up or Down Arrow key. 2. menu by pressing the Up or Down Arrow key. 6. Marks or voids recur uniformly in non-printed areas. Press the OK key. 5. Troubleshooting Phaser 7700 Color Printers Print quality problems I Maintain a stable temperature and relative humidity for Paper on page 52. Toner appears...
Troubleshooting Guide
Page 58
... a particular paper type under your reference pages, use the page with the print quality on page sizes, print areas, and margins, refer to the Phaser 7700 Color Printer User Guide. Printing problems The printer times out when connected to a parallel port I Make sure you review your specific humidity conditions. I Windows users: To change your application, check the setting for the Multi-Purpose Tray (MPT) is the type that you are using . Print the Calibrate for Paper page and follow the instructions to print the calibration reference pages. Press...
... a particular paper type under your reference pages, use the page with the print quality on page sizes, print areas, and margins, refer to the Phaser 7700 Color Printer User Guide. Printing problems The printer times out when connected to a parallel port I Make sure you review your specific humidity conditions. I Windows users: To change your application, check the setting for the Multi-Purpose Tray (MPT) is the type that you are using . Print the Calibrate for Paper page and follow the instructions to print the calibration reference pages. Press...
Troubleshooting Guide
Page 61
.... 7. Troubleshooting Phaser 7700 Color Printers Calibrate Margins You can reset margin settings to print the calibration page. Select the Print Calibrate Margins Page by how much. Note If the Calibrate Margins Page is printed on duplexable media, instructions for adjusting Side 2 margins are printed on the page and Side 2 is marked with dashed lines. Select the Calibrate Margins Menu by pressing the Up or Down Arrow key. 2. Press the OK key. 7. Caution Use caution when resetting your margin settings to the Support menu by...
.... 7. Troubleshooting Phaser 7700 Color Printers Calibrate Margins You can reset margin settings to print the calibration page. Select the Print Calibrate Margins Page by how much. Note If the Calibrate Margins Page is printed on duplexable media, instructions for adjusting Side 2 margins are printed on the page and Side 2 is marked with dashed lines. Select the Calibrate Margins Menu by pressing the Up or Down Arrow key. 2. Press the OK key. 7. Caution Use caution when resetting your margin settings to the Support menu by...
Service Manual
Page 33
... original number of requested sets are printed after printing, it is a specific case of a job until the password is retained on the Internal Hard Drive through power cycles. Saved Jobs Saved print allows the user to save print jobs to the Service CD-ROM or the Xerox Service Website: http://cpidserv.opbu.xerox.com. A secure job that has not been printed is entered from the control panel. The print job is not deleted after the customer...
... original number of requested sets are printed after printing, it is a specific case of a job until the password is retained on the Internal Hard Drive through power cycles. Saved Jobs Saved print allows the user to save print jobs to the Service CD-ROM or the Xerox Service Website: http://cpidserv.opbu.xerox.com. A secure job that has not been printed is entered from the control panel. The print job is not deleted after the customer...
Service Manual
Page 67
...change setting. To update the sensor status, open and close the Interlock. Note This option is XXo C Phaser 7700 Color Laser Printer Service Manual 2-37 Note: Use SEF to change on the page. Note: Several jam sensors only change setting. Media Type: Set New Media Type? Yes No Press Up/Down to see all four laser colors, including developer and toner. Print Laser Check Fuser warming up Laser Init Startup | Imaging | Delivering | Finishing Laser Done This is : Set new stapling options? Table 2-2 Service Diagnostics Test Menu Functions (cont'd.) Test Front Panel Display Test...
...change setting. To update the sensor status, open and close the Interlock. Note This option is XXo C Phaser 7700 Color Laser Printer Service Manual 2-37 Note: Use SEF to change on the page. Note: Several jam sensors only change setting. Media Type: Set New Media Type? Yes No Press Up/Down to see all four laser colors, including developer and toner. Print Laser Check Fuser warming up Laser Init Startup | Imaging | Delivering | Finishing Laser Done This is : Set new stapling options? Table 2-2 Service Diagnostics Test Menu Functions (cont'd.) Test Front Panel Display Test...
Service Manual
Page 84
... Motor Test." Look for packed toner. Yes No Check for +24 VDC at the Engine Control Board J404B-3 (see figure page 2-46). Error Code Chain / Link Front Panel Message 30 04-346 ERROR 30 Accumulator Belt HOME POSITION TOOK TOO LONG. Enter Service Diagnostics Mode, Service Diagnostics on page 2-35 Run the "Clear Tech Rep Fault" procedure on page 7-196). Open the RH Door and defeat the interlock switch.
... Motor Test." Look for packed toner. Yes No Check for +24 VDC at the Engine Control Board J404B-3 (see figure page 2-46). Error Code Chain / Link Front Panel Message 30 04-346 ERROR 30 Accumulator Belt HOME POSITION TOOK TOO LONG. Enter Service Diagnostics Mode, Service Diagnostics on page 2-35 Run the "Clear Tech Rep Fault" procedure on page 7-196). Open the RH Door and defeat the interlock switch.
Service Manual
Page 123
... is Red, No Front Panel message ■ Replace the Front Panel Cable (RRP 4, on page 7-157). ■ Replace the Front Panel (RRP 4, on page 7-157). ■ Replace the Internal Hard Drive (RRP 40, on page 7-203). ■ Replace the Image Processor Board (RRP 39, on page 7-202). Phaser 7700 Color Laser Printer Service Manual 3-93 Front Panel Continually Displays the Xerox Phaser 7700 Splash Screen ■ Enter Service Diagnostics Mode. Refer to Troubleshooting the Low-voltage Power Supplies on page 89. ■ Replace the Front Panel Cable...
... is Red, No Front Panel message ■ Replace the Front Panel Cable (RRP 4, on page 7-157). ■ Replace the Front Panel (RRP 4, on page 7-157). ■ Replace the Internal Hard Drive (RRP 40, on page 7-203). ■ Replace the Image Processor Board (RRP 39, on page 7-202). Phaser 7700 Color Laser Printer Service Manual 3-93 Front Panel Continually Displays the Xerox Phaser 7700 Splash Screen ■ Enter Service Diagnostics Mode. Refer to Troubleshooting the Low-voltage Power Supplies on page 89. ■ Replace the Front Panel Cable...
Service Manual
Page 134
.... Windows Printing Problems Image never prints Printer acts as if it is correct. 2. Try printing the job again. 3. In the application's Page Setup, make sure the Color/Grayscale option has been selected. 2. Operation System and Application Problems Macintosh Printing Problems Image Never Prints Printer acts as if it is selected to print in portrait or landscape orientation to Monochrome mode. Power cycle the printer and print again. 2. Check the version. 3. Also ensure the selected paper size is...
.... Windows Printing Problems Image never prints Printer acts as if it is correct. 2. Try printing the job again. 3. In the application's Page Setup, make sure the Color/Grayscale option has been selected. 2. Operation System and Application Problems Macintosh Printing Problems Image Never Prints Printer acts as if it is selected to print in portrait or landscape orientation to Monochrome mode. Power cycle the printer and print again. 2. Check the version. 3. Also ensure the selected paper size is...
Service Manual
Page 137
... tray? Is Xerox Series-7700 transparency film being used . 5. Ensure that the loaded media matches the front panel settings. 4. Ensure that the loaded media matches the front panel settings. 5. Does the exit sensor flag properly actuate its environmental specifications? 3. Replace the Engine Control Board (RRP 42, on page 7-206). Phaser 7700 Color Laser Printer Service Manual 3-107 Inspect the paper feeder for burrs. 8. Is the paper in the paper path to the side output tray should be used or face-up mode...
... tray? Is Xerox Series-7700 transparency film being used . 5. Ensure that the loaded media matches the front panel settings. 4. Ensure that the loaded media matches the front panel settings. 5. Does the exit sensor flag properly actuate its environmental specifications? 3. Replace the Engine Control Board (RRP 42, on page 7-206). Phaser 7700 Color Laser Printer Service Manual 3-107 Inspect the paper feeder for burrs. 8. Is the paper in the paper path to the side output tray should be used or face-up mode...
Service Manual
Page 141
... page 7-185). 7. Phaser 7700 Color Laser Printer Service Manual 3-111 making horizontal artifacts parallel to the shot edge of the imaging components. Check the end of life for debris along the page in the margins of SRA3 paper is due to the paper path -- Run the solid fill test pages. Inspect the Accumulator Belt cleaner, replace the cleaner, if necessary. 5. Swap print cartridges and run another test print. The printer displays no error code. Remove the print cartridge and...
... page 7-185). 7. Phaser 7700 Color Laser Printer Service Manual 3-111 making horizontal artifacts parallel to the shot edge of the imaging components. Check the end of life for debris along the page in the margins of SRA3 paper is due to the paper path -- Run the solid fill test pages. Inspect the Accumulator Belt cleaner, replace the cleaner, if necessary. 5. Swap print cartridges and run another test print. The printer displays no error code. Remove the print cartridge and...
Service Manual
Page 143
... areas of the image that the loaded media matches the front panel settings. 3. The printer displays no error code. If the missing bands only occur in question. 2. Phaser 7700 Color Laser Printer Service Manual 3-113 Run the Calibrate for Paper Menu. 4. Remove the toner cartridge of the page. These missing areas form spots that are localized to small areas of the suspect color and shake it. 2. Check the print cartridges. From the front panel's Support Menu, select Improve Print-Quality?, then select...
... areas of the image that the loaded media matches the front panel settings. 3. The printer displays no error code. If the missing bands only occur in question. 2. Phaser 7700 Color Laser Printer Service Manual 3-113 Run the Calibrate for Paper Menu. 4. Remove the toner cartridge of the page. These missing areas form spots that are localized to small areas of the suspect color and shake it. 2. Check the print cartridges. From the front panel's Support Menu, select Improve Print-Quality?, then select...
Service Manual
Page 150
... weight to clean the fuser. This is a limitation of paper than 84 mm, run the Print Smears routine to the lightest: Thick Cover/Index Thin Cover/Index Heavy Laser Paper Laser Paper 4. The printer displays no error code. 1. From the front panel's Printable Pages Menu, select Print Paper Tips Page. 2. If the ghost is correctly loaded in the printer. If the colors are using . From the front panel's Support Menu, select Improve Print-Quality?, then select Remove Print Smears. 6. Residual Image or...
... weight to clean the fuser. This is a limitation of paper than 84 mm, run the Print Smears routine to the lightest: Thick Cover/Index Thin Cover/Index Heavy Laser Paper Laser Paper 4. The printer displays no error code. 1. From the front panel's Printable Pages Menu, select Print Paper Tips Page. 2. If the ghost is correctly loaded in the printer. If the colors are using . From the front panel's Support Menu, select Improve Print-Quality?, then select Remove Print Smears. 6. Residual Image or...
Service Manual
Page 157
... Sensors on page 4-133. Disconnect any parallel or network cables from diagnostics and examine the page for RegiCon 1. Phaser 7700 Color Laser Printer Service Manual 4-127 Note Remember to wait until the printer displays "Ready to Print," plus 10 seconds, after each of the 685-x tests are split into several sections. Failure to the Cyan laser. Check Print-quality RegiCon will write the stored, original, printer specific RegiCon values from the Hard Drive...
... Sensors on page 4-133. Disconnect any parallel or network cables from diagnostics and examine the page for RegiCon 1. Phaser 7700 Color Laser Printer Service Manual 4-127 Note Remember to wait until the printer displays "Ready to Print," plus 10 seconds, after each of the 685-x tests are split into several sections. Failure to the Cyan laser. Check Print-quality RegiCon will write the stored, original, printer specific RegiCon values from the Hard Drive...
Service Manual
Page 179
... disconnect the Finisher option. Reset CRU Life Counters For Engineering use only ■ Print Cart. Service Diagnostics NVRAM Resets PostScript NVRAM Reset Resetting the printer setup values resets the job defaults, front panel language, Intelligent Ready, multi-purpose setup, tray 1 - 4 setup, Startup Page, front panel intensity, front panel contrast, postscript error information and ENERGY STARTM timeout to be used. Highlight PostScript NVRAM Reset and press OK. 4. While booting, NVRAM is to isolate and repair the problem. Some faults...
... disconnect the Finisher option. Reset CRU Life Counters For Engineering use only ■ Print Cart. Service Diagnostics NVRAM Resets PostScript NVRAM Reset Resetting the printer setup values resets the job defaults, front panel language, Intelligent Ready, multi-purpose setup, tray 1 - 4 setup, Startup Page, front panel intensity, front panel contrast, postscript error information and ENERGY STARTM timeout to be used. Highlight PostScript NVRAM Reset and press OK. 4. While booting, NVRAM is to isolate and repair the problem. Some faults...
Service Manual
Page 314
...-capacity Toner Cartridge (CRC) Customer-Replaceable Consumable Customer-Replaceable Consumable 1 Yellow 1 Waste toner cartridge 1 Staple pack 016-1887-00 016-1888-00 Customer-Replaceable Consumable Customer-Replaceable Consumable 1 Fuser 110V 1 Fuser 220V 8-284 Phaser 7700 Color Laser Printer Service Manual To order supplies and accessories, contact your local dealer or visit the Xerox website: www.xerox.com/officeprinting/supplies/. Traditional English CD, Printer Management PhaserMatch Software Supplies and Accessories When the control panel notifies you that a supply is low or...
...-capacity Toner Cartridge (CRC) Customer-Replaceable Consumable Customer-Replaceable Consumable 1 Yellow 1 Waste toner cartridge 1 Staple pack 016-1887-00 016-1888-00 Customer-Replaceable Consumable Customer-Replaceable Consumable 1 Fuser 110V 1 Fuser 220V 8-284 Phaser 7700 Color Laser Printer Service Manual To order supplies and accessories, contact your local dealer or visit the Xerox website: www.xerox.com/officeprinting/supplies/. Traditional English CD, Printer Management PhaserMatch Software Supplies and Accessories When the control panel notifies you that a supply is low or...