Troubleshooting Guide
Page 5
... includes printer setup, networking, loading trays/paper, driver and printer features, troubleshooting, and support. To launch CentreWare IS, enter your web browser. www.xerox.com/officeprinting/infoSMART Interactive Documentation CD-ROM Detailed printer information in a web browser (xxx.xxx.xxx.xxx). Front panel The front panel offers a suite of topics, instructions, and videos. PHASER 7300 COLOR PRINTER Help...
... includes printer setup, networking, loading trays/paper, driver and printer features, troubleshooting, and support. To launch CentreWare IS, enter your web browser. www.xerox.com/officeprinting/infoSMART Interactive Documentation CD-ROM Detailed printer information in a web browser (xxx.xxx.xxx.xxx). Front panel The front panel offers a suite of topics, instructions, and videos. PHASER 7300 COLOR PRINTER Help...
Troubleshooting Guide
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... paper tips: To troubleshoot print-quality symptoms: To correct colors: Printable page Print Paper Tips Page Print Diagnostic Pages Print-Quality Tips Page Page 2 of printable pages that are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's problem. Button You can be found by clicking...
... paper tips: To troubleshoot print-quality symptoms: To correct colors: Printable page Print Paper Tips Page Print Diagnostic Pages Print-Quality Tips Page Page 2 of printable pages that are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's problem. Button You can be found by clicking...
Troubleshooting Guide
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...: To view technical support information: To order Xerox supplies: To find your printer's problem. Web links To link to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support staff: To link to a color resource for instructions and videos that walk you...
...: To view technical support information: To order Xerox supplies: To find your printer's problem. Web links To link to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support staff: To link to a color resource for instructions and videos that walk you...
Troubleshooting Guide
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... the paper loaded in the tray matches the paper type selected on the page in all colors and/or in the locked position. 5. Repeating Defects Marks or voids recur uniformly in the computer's printer driver. 4. c. Problem Solution 1. Ensure the paper you are using is the correct type for... Ensure the paper you are printing from where it should be. 1. Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the printer's front panel and in only one color. 1. Replace the corresponding Imaging Unit if defects occur every: 44 mm (1.73 in.) 50 mm (1....
... the paper loaded in the tray matches the paper type selected on the page in all colors and/or in the locked position. 5. Repeating Defects Marks or voids recur uniformly in the computer's printer driver. 4. c. Problem Solution 1. Ensure the paper you are using is the correct type for... Ensure the paper you are printing from where it should be. 1. Dark Lines/Smudges or Streaks All Colors Black and/or colored areas appear on the printer's front panel and in only one color. 1. Replace the corresponding Imaging Unit if defects occur every: 44 mm (1.73 in.) 50 mm (1....
Troubleshooting Guide
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... Units and remove any foreign material. c. Incomplete Fusing Toner appears to rub off and then on the printer's front panel and in the computer's printer driver. 6. Turn the printer off and open for more than 10 minutes without covering the Imaging Unit as a cover. The... green lever on -line support information. See www.xerox.com/officeprinting/infoSMART on . Page 3 of the designated area or has been superimposed over another color area. 1. Ensure the paper loaded in the locked positon. 2. From the printer's front panel Support Menu select Improve Print Quality?,...
... Units and remove any foreign material. c. Incomplete Fusing Toner appears to rub off and then on the printer's front panel and in the computer's printer driver. 6. Turn the printer off and open for more than 10 minutes without covering the Imaging Unit as a cover. The... green lever on -line support information. See www.xerox.com/officeprinting/infoSMART on . Page 3 of the designated area or has been superimposed over another color area. 1. Ensure the paper loaded in the locked positon. 2. From the printer's front panel Support Menu select Improve Print Quality?,...
Troubleshooting Guide
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.... The paper is loaded above the tray's fill line. paper is moist, bent, or folded. Open the door labeled A on the right side of the printer. 7300-01 Warning Be careful when clearing jams. Some components behind the right door may be hot. Jam at Door A Follow these conditions: I I I I ...I I I An incorrect paper type was selected in the printer driver. Paper Jams What causes a paper jam? The loaded paper size or weight is overfilled; The tray is not supported by the paper tray. The paper...
.... The paper is loaded above the tray's fill line. paper is moist, bent, or folded. Open the door labeled A on the right side of the printer. 7300-01 Warning Be careful when clearing jams. Some components behind the right door may be hot. Jam at Door A Follow these conditions: I I I I ...I I I An incorrect paper type was selected in the printer driver. Paper Jams What causes a paper jam? The loaded paper size or weight is overfilled; The tray is not supported by the paper tray. The paper...
Service Manual
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..., select the job name on the hard drive, per type automatically before adding the new one 1650-Sheet High-Capacity Feeder 1 - 4 Phaser 7300 Color Printer Service Manual The printer leaves Power Saver Mode or "awakens" upon receiving data or user interaction at 600 x 600 dpi. Note: These jobs are included in...one copy of time. The printer consumes less than 70 watts of power in the emulation sensing and switching logic when the PDF option is printed immediately for user-selected amount of a multiple copy job so the user can be cancelled from PCL legacy drivers, PCL bit map fonts,...
..., select the job name on the hard drive, per type automatically before adding the new one 1650-Sheet High-Capacity Feeder 1 - 4 Phaser 7300 Color Printer Service Manual The printer leaves Power Saver Mode or "awakens" upon receiving data or user interaction at 600 x 600 dpi. Note: These jobs are included in...one copy of time. The printer consumes less than 70 watts of power in the emulation sensing and switching logic when the PDF option is printed immediately for user-selected amount of a multiple copy job so the user can be cancelled from PCL legacy drivers, PCL bit map fonts,...
Service Manual
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...at the Engine Controller Board Pick Assembly. pin 5 REG connector for approved media types and weights. 2 Verify the orientation of test prints through the printer. Change the orientation of Go to step [5]. Go to test the MPT Replace the OHP sensor. paper is a media mis-match error. Entrance... Go to step [3]. Load MPT with [size*] [type*] Note: This is loaded in the MPT is correct and matches the front panel and driver settings. 3 Use service diagnostics to test the MPT Go to step [2]. Does the sensor operate correctly and does the actuator move freely? 4 Check...
...at the Engine Controller Board Pick Assembly. pin 5 REG connector for approved media types and weights. 2 Verify the orientation of test prints through the printer. Change the orientation of Go to step [5]. Go to test the MPT Replace the OHP sensor. paper is a media mis-match error. Entrance... Go to step [3]. Load MPT with [size*] [type*] Note: This is loaded in the MPT is correct and matches the front panel and driver settings. 3 Use service diagnostics to test the MPT Go to step [2]. Does the sensor operate correctly and does the actuator move freely? 4 Check...
Service Manual
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... the LTA Controller Board. Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Verify the paper loaded in the tray is for +5 volts Board. 2-46 Phaser 7300 Color Printer Service Manual Go to step [4]. OHP sensor. Note: If the error is the Go to step [8]. Engine Controller pin 5 REG connector for tray 1 you... in the tray are set snug Go to step [5]. again. paper and settings. 2 Verify the guides in the tray. of the the front panel and driver settings. Board.
... the LTA Controller Board. Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Verify the paper loaded in the tray is for +5 volts Board. 2-46 Phaser 7300 Color Printer Service Manual Go to step [4]. OHP sensor. Note: If the error is the Go to step [8]. Engine Controller pin 5 REG connector for tray 1 you... in the tray are set snug Go to step [5]. again. paper and settings. 2 Verify the guides in the tray. of the the front panel and driver settings. Board.
Service Manual
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... size and the orientation matches orientation of the tray. again. Note: If the error is the Go to step [5]. of the the front panel and driver settings. Engine Controller Do the sensors function correctly? Set the guides against the paper loaded in the tray is for tray 1 you cannot swap this...
... size and the orientation matches orientation of the tray. again. Note: If the error is the Go to step [5]. of the the front panel and driver settings. Engine Controller Do the sensors function correctly? Set the guides against the paper loaded in the tray is for tray 1 you cannot swap this...
Service Manual
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Use service diagnostics to verify the printer is not torn, wrinkled, bent or otherwise damaged. 4. Check the rollers for excessive wear or damaged. Make sure that the media is shut too firmly .... 3. d. Verify that the media loaded is printing within its environmental specifications. 5. Check the tray for approved media types and weights. 2. Replace the tray. 3-76 Phaser 7300 Color Printer Service Manual Media Skewing 1. Check the tray for dirt, debris or obstructions. Ensure the correct weight and type of paper, or ensure that the media...
Use service diagnostics to verify the printer is not torn, wrinkled, bent or otherwise damaged. 4. Check the rollers for excessive wear or damaged. Make sure that the media is shut too firmly .... 3. d. Verify that the media loaded is printing within its environmental specifications. 5. Check the tray for approved media types and weights. 2. Replace the tray. 3-76 Phaser 7300 Color Printer Service Manual Media Skewing 1. Check the tray for dirt, debris or obstructions. Ensure the correct weight and type of paper, or ensure that the media...
Service Manual
Page 93
...but nothing comes out of the information on the Xerox web site at: www.xerox.com/officeprinting/support. Power cycle to the printer and try to "Ready" mode without printing. Select a different document from the printer's front panel to off. Also, ensure the selected... errors. 6. Image Prints in the printer. 1. Troubleshooting 3-77 In the application's Page Setup, make sure that was selected in portrait or landscape orientation to "Black & White". Select the appropriate Phaser 7300 PPD with the LaserWriter Driver or application. Operating System and Application ...
...but nothing comes out of the information on the Xerox web site at: www.xerox.com/officeprinting/support. Power cycle to the printer and try to "Ready" mode without printing. Select a different document from the printer's front panel to off. Also, ensure the selected... errors. 6. Image Prints in the printer. 1. Troubleshooting 3-77 In the application's Page Setup, make sure that was selected in portrait or landscape orientation to "Black & White". Select the appropriate Phaser 7300 PPD with the LaserWriter Driver or application. Operating System and Application ...
Service Manual
Page 94
Try printing a test page from another application. 4. Try printing from the printer driver's properties dialog box. 3. The log is limited in memory detailing network functions. Highlight the appropriate menu item from another printer. 5. The page should now print. 3-78 Phaser 7300 Color Printer Service Manual Try printing from the list and select OK. 5. Also, ensure the selected...
Try printing a test page from another application. 4. Try printing from the printer driver's properties dialog box. 3. The log is limited in memory detailing network functions. Highlight the appropriate menu item from another printer. 5. The page should now print. 3-78 Phaser 7300 Color Printer Service Manual Try printing from the list and select OK. 5. Also, ensure the selected...
Service Manual
Page 95
...driver settings match the media loaded in the tray. ■ Use service diagnostics to determine if the temperature and humidity meet the environmental specifications, see "Environmental Specifications" on page 1-15. Defects occurring in only one color and if it is repeating or random. If the print-quality defect is with the printer... Units or Toner Cartridges. When analyzing a print-quality defect, first determine if the defect occurs in the Phaser 7300 printer. BEFORE USING ANY TROUBLESHOOTING PROCEDURE FOR PRINT-QUALITY PROBLEMS, PERFORM THE FOLLOWING STEPS: ■ See "Media and...
...driver settings match the media loaded in the tray. ■ Use service diagnostics to determine if the temperature and humidity meet the environmental specifications, see "Environmental Specifications" on page 1-15. Defects occurring in only one color and if it is repeating or random. If the print-quality defect is with the printer... Units or Toner Cartridges. When analyzing a print-quality defect, first determine if the defect occurs in the Phaser 7300 printer. BEFORE USING ANY TROUBLESHOOTING PROCEDURE FOR PRINT-QUALITY PROBLEMS, PERFORM THE FOLLOWING STEPS: ■ See "Media and...
Service Manual
Page 97
... the problem? 4 Remove the Imaging Units and the Transfer Clean the Unit and check for most documents 3 Perform the Light and Darkness Color Balance Complete Procedure. KPOW2 YPOW2 MPOW2 CPOW2 No Remove the packing material. Go to step [5] Go to step [8]. Go to step ...the best results for toner contamination on the contacts. Yes Go to step [2]. 2 Verify the correct color correction setting is light in only one color, see "Light Prints in the printer driver? Note: The TekColor correction set to step [3]. Did this correct the problem? 6 Are the wiring...
... the problem? 4 Remove the Imaging Units and the Transfer Clean the Unit and check for most documents 3 Perform the Light and Darkness Color Balance Complete Procedure. KPOW2 YPOW2 MPOW2 CPOW2 No Remove the packing material. Go to step [5] Go to step [8]. Go to step ...the best results for toner contamination on the contacts. Yes Go to step [2]. 2 Verify the correct color correction setting is light in only one color, see "Light Prints in the printer driver? Note: The TekColor correction set to step [3]. Did this correct the problem? 6 Are the wiring...
Service Manual
Page 99
... the packing material. Is there evidence of the leaves. Clean the contacts. Complete Replace the LED Head. Go to only one color, yellow, magenta, cyan, or black is selected in the printer driver? Print the 100% Solid Fill Test Pattern. Is the LED Head dirty? Print a Solid Fill Test Pattern. Go to step...
... the packing material. Is there evidence of the leaves. Clean the contacts. Complete Replace the LED Head. Go to only one color, yellow, magenta, cyan, or black is selected in the printer driver? Print the 100% Solid Fill Test Pattern. Is the LED Head dirty? Print a Solid Fill Test Pattern. Go to step...
Service Manual
Page 103
... the Unit and check for toner contamination on the Engine Controller Board? Low humidity, less than Complete "Automatic" in the printer driver and try a different print quality mode. Yes Go to occur when manually duplexing, at low humidity, on page 1-16 for this... printer and that the printer front panel and driver settings match the media loaded in backgrounds using "Black" only color. Using other than 20% relative humidity can cause mottling on prints. Troubleshooting 3-87 Mottled or...
... the Unit and check for toner contamination on the Engine Controller Board? Low humidity, less than Complete "Automatic" in the printer driver and try a different print quality mode. Yes Go to occur when manually duplexing, at low humidity, on page 1-16 for this... printer and that the printer front panel and driver settings match the media loaded in backgrounds using "Black" only color. Using other than 20% relative humidity can cause mottling on prints. Troubleshooting 3-87 Mottled or...
Service Manual
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Troubleshooting Procedure Step 1 Check Check the user's application and printer driver settings to ensure the problem is with the printer and not with the printer? 2 Are the paper guides set to step [5]. Complete Does this fix the problem? 4 Verify the size of the paper ...Use service diagnostics to ensure the paper Go to step [3]. Adjust the guides. Is the problem with the printer or application settings. ■ Print an internal page to verify the printer is functioning properly. ■ Check the tray setup menu front panel settings and ensure Custom is functioning correctly...
Troubleshooting Procedure Step 1 Check Check the user's application and printer driver settings to ensure the problem is with the printer and not with the printer? 2 Are the paper guides set to step [5]. Complete Does this fix the problem? 4 Verify the size of the paper ...Use service diagnostics to ensure the paper Go to step [3]. Adjust the guides. Is the problem with the printer or application settings. ■ Print an internal page to verify the printer is functioning properly. ■ Check the tray setup menu front panel settings and ensure Custom is functioning correctly...