Service Manual
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...This product uses code for SHA-1 written by qualified Pantone-licensed software packages. Use current PANTONE Color Reference Manuals for a current list of LZW licensed under the copyright laws of the companies with which is being used by the Phaser 7300 Color Printer may not ...Total Satisfaction ServicesSM is a registered trademark in any form without limitation, material generated from the software programs which are registered trademarks of Xerox Corporation. UNIX® is a service mark of Novell, Incorporated. Patent 4,558,302. Sun® and Sun Microsystems® ...
...This product uses code for SHA-1 written by qualified Pantone-licensed software packages. Use current PANTONE Color Reference Manuals for a current list of LZW licensed under the copyright laws of the companies with which is being used by the Phaser 7300 Color Printer may not ...Total Satisfaction ServicesSM is a registered trademark in any form without limitation, material generated from the software programs which are registered trademarks of Xerox Corporation. UNIX® is a service mark of Novell, Incorporated. Patent 4,558,302. Sun® and Sun Microsystems® ...
Service Manual
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... Codes Procedures 2 - 37 Contents xi Duplex Unit 1 - 8 Front Panel Configuration 1 - 9 Front Panel LED indicators 1 - 9 Image Processor (IP) Board Components 1 - 10 Rear Panel Configuration of the Printer 1 - 6 Print Engine Base Configuration 1 - 6 Printer Options - Lower Tray Deck (LTD) and Lower Tray Assembly (LTA 1 - 7 Printer Options (cont'd) - Table of Contents General Information 1 - 1 The Phaser 7300 Color Printer Overview 1 - 2 Phaser 7300 Printer Configurations 1 - 3 Printer...
... Codes Procedures 2 - 37 Contents xi Duplex Unit 1 - 8 Front Panel Configuration 1 - 9 Front Panel LED indicators 1 - 9 Image Processor (IP) Board Components 1 - 10 Rear Panel Configuration of the Printer 1 - 6 Print Engine Base Configuration 1 - 6 Printer Options - Lower Tray Deck (LTD) and Lower Tray Assembly (LTA 1 - 7 Printer Options (cont'd) - Table of Contents General Information 1 - 1 The Phaser 7300 Color Printer Overview 1 - 2 Phaser 7300 Printer Configurations 1 - 3 Printer...
Service Manual
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... a network and has a TCP/IP address, view the printer's web page using a web browser. a. Select the Troubleshoot link and the fault history is operating correctly. If the printer is connected to verify a specific printer part is displayed. Error Messages and Codes This section covers troubleshooting procedures for the Phaser 7300 printer's front panel error messages and...
... a network and has a TCP/IP address, view the printer's web page using a web browser. a. Select the Troubleshoot link and the fault history is operating correctly. If the printer is connected to verify a specific printer part is displayed. Error Messages and Codes This section covers troubleshooting procedures for the Phaser 7300 printer's front panel error messages and...
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Error Messages and Codes Index Error Front Panel Message Code A6 Jam at Top Cover A7 Jam at Top Cover A10 Jam at Top Cover A11 Jam at Door ... Overheating Failure U0 Engine ROM Failure U1 Engine RAM Failure U2 Engine EEPROM Failure U3 Engine EEPROM Missing Failure U4 Engine SRAM Failure Usage Profile Code 6 9 11 13 12 or 13 10 8 7 or 10 64 63 62 61 60 1 2 3 4 5 113 126 127 128 129... - 43 2 - 43 2 - 43 2 - 43 2 - 43 2 - 42 2 - 42 2 - 42 2 - 42 2 - 42 2 - 43 2 - 56 2 - 56 2 - 56 2 - 57 2 - 57 2 - 57 2 - 58 2 - 58 2 - 58 2 - 58 2 - 58 2-20 Phaser 7300 Color Printer Service Manual
Error Messages and Codes Index Error Front Panel Message Code A6 Jam at Top Cover A7 Jam at Top Cover A10 Jam at Top Cover A11 Jam at Door ... Overheating Failure U0 Engine ROM Failure U1 Engine RAM Failure U2 Engine EEPROM Failure U3 Engine EEPROM Missing Failure U4 Engine SRAM Failure Usage Profile Code 6 9 11 13 12 or 13 10 8 7 or 10 64 63 62 61 60 1 2 3 4 5 113 126 127 128 129... - 43 2 - 43 2 - 43 2 - 43 2 - 43 2 - 42 2 - 42 2 - 42 2 - 42 2 - 42 2 - 43 2 - 56 2 - 56 2 - 56 2 - 57 2 - 57 2 - 57 2 - 58 2 - 58 2 - 58 2 - 58 2 - 58 2-20 Phaser 7300 Color Printer Service Manual
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Error Front Panel Message Code U5 U6 U7 U8 U9 U12 U13 U14 U16 U17 U18 U19 U20 U21 U26 U27 U28 U29 U30 U31 U32 U33 U34 U35 U36 ... Fuser Fuse Cut Error in Transfer Unit Fuse Cut Error in Cyan Imaging Unit Fuse Cut Error in Magenta Imaging Unit Error Messages and Codes Usage Profile Code 136 137 138 139 140 141 143 142 144 145 146 147 148 149 150 151 152 153 161 162 163 154 169 165...
Error Front Panel Message Code U5 U6 U7 U8 U9 U12 U13 U14 U16 U17 U18 U19 U20 U21 U26 U27 U28 U29 U30 U31 U32 U33 U34 U35 U36 ... Fuser Fuse Cut Error in Transfer Unit Fuse Cut Error in Cyan Imaging Unit Fuse Cut Error in Magenta Imaging Unit Error Messages and Codes Usage Profile Code 136 137 138 139 140 141 143 142 144 145 146 147 148 149 150 151 152 153 161 162 163 154 169 165...
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... W21 Fuse Cut Error in Yellow Imaging Unit Fuse Cut Error in Black Imaging Unit Usage Profile Code 157 160 Page 2 - 65 2 - 65 Error Messages not associated with an alphanumeric code Adjust Tray [1] Size 55 Adjust Tray [2] Size 56 Adjust Tray [3] Size 57 Adjust Tray [4] Size 58 Adjust Tray [5] Size 59 Replace... 2 - 47 2 - 47 2 - 53 2 - 53 2 - 53 2 - 53 2 - 52 2 - 52 2 - 52 2 - 52 2 - 55 2 - 49 2 - 49 2 - 49 2 - 49 2 - 49 2 - 49 2 - 48 2 - 50 2 - 44 2 - 44 2 - 44 2 - 44 2 - 44 2-22 Phaser 7300 Color Printer Service Manual
... W21 Fuse Cut Error in Yellow Imaging Unit Fuse Cut Error in Black Imaging Unit Usage Profile Code 157 160 Page 2 - 65 2 - 65 Error Messages not associated with an alphanumeric code Adjust Tray [1] Size 55 Adjust Tray [2] Size 56 Adjust Tray [3] Size 57 Adjust Tray [4] Size 58 Adjust Tray [5] Size 59 Replace... 2 - 47 2 - 47 2 - 53 2 - 53 2 - 53 2 - 53 2 - 52 2 - 52 2 - 52 2 - 52 2 - 55 2 - 49 2 - 49 2 - 49 2 - 49 2 - 49 2 - 49 2 - 48 2 - 50 2 - 44 2 - 44 2 - 44 2 - 44 2 - 44 2-22 Phaser 7300 Color Printer Service Manual
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Error Front Panel Message Code MPT Empty, Load Paper Load Tray [1] with [size*] [type*] Load Tray [2] with [size*] [type*] Load Tray [3] with [size*] [type*] Load Tray [4] with [size*] [type*] Load ... Unit Install or Reseat Black Imaging Unit Install or Reseat Fuser Replace Fuser Install or Reseat Transfer Unit Humidity Too High to Print Usage Profile Code 100 101 102 103 104 105 106 114 115 116 117 118 119 120 121 122 123 124 125 Page 2 - 44 2 - 46 2 - 46 2 - 46 2 - 46...
Error Front Panel Message Code MPT Empty, Load Paper Load Tray [1] with [size*] [type*] Load Tray [2] with [size*] [type*] Load Tray [3] with [size*] [type*] Load Tray [4] with [size*] [type*] Load ... Unit Install or Reseat Black Imaging Unit Install or Reseat Fuser Replace Fuser Install or Reseat Transfer Unit Humidity Too High to Print Usage Profile Code 100 101 102 103 104 105 106 114 115 116 117 118 119 120 121 122 123 124 125 Page 2 - 44 2 - 46 2 - 46 2 - 46 2 - 46...
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...Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent. 7 Inspect the interior of the printer for any error codes and write them down. 3 Print normal customer prints and service test prints. 4 Make note of any print quality problems in the ...that you have corrected the initial problem and there are no additional problems present. 2-24 Phaser 7300 Color Printer Service Manual Step 3: Find the Cause of the Problem: 1 Use the Error Messages and Codes and troubleshooting procedures to find the cause of the path a service technician could take, ...
...Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent. 7 Inspect the interior of the printer for any error codes and write them down. 3 Print normal customer prints and service test prints. 4 Make note of any print quality problems in the ...that you have corrected the initial problem and there are no additional problems present. 2-24 Phaser 7300 Color Printer Service Manual Step 3: Find the Cause of the Problem: 1 Use the Error Messages and Codes and troubleshooting procedures to find the cause of the path a service technician could take, ...
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...When a procedure instructs you to isolate the problem. 3. General Notes on page 6-129 provides detailed steps for all major parts of the printer. Troubleshooting Procedures may be followed sequentially in a procedure. 3. Troubleshooting Procedures often ask you to the wiring diagrams for a "Yes" ... (FRU) Parts List" on page 2-26 for the detailed steps and functions for a "No" reply. 5. Error Messages and Codes 2-25 Using the Troubleshooting Procedures 1. The section "FRU Disassembly" on Troubleshooting 1. If your response to perform a certain action or ...
...When a procedure instructs you to isolate the problem. 3. General Notes on page 6-129 provides detailed steps for all major parts of the printer. Troubleshooting Procedures may be followed sequentially in a procedure. 3. Troubleshooting Procedures often ask you to the wiring diagrams for a "Yes" ... (FRU) Parts List" on page 2-26 for the detailed steps and functions for a "No" reply. 5. Error Messages and Codes 2-25 Using the Troubleshooting Procedures 1. The section "FRU Disassembly" on Troubleshooting 1. If your response to perform a certain action or ...
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... range n is online and ready to print. Engine Status No Status to Ready. Hum. Jam Status Jam @ indicates the original reason for the printer. Printer Configuration Memory: nnnMB Hard Drive is Present/Absent Duplex is n.n.n Displays the engine firmware version, duplex version and trays 2, 3, 4, and 5 versions... Print Service Menu Map - Prints the service diagnostics menu map, exits diagnostics, runs POST and returns printer to Report = the printer is 0 - 10 Error Messages and Codes 2-27 Error Message = Displays an error message that will prevent printing. Temp.
... range n is online and ready to print. Engine Status No Status to Ready. Hum. Jam Status Jam @ indicates the original reason for the printer. Printer Configuration Memory: nnnMB Hard Drive is Present/Absent Duplex is n.n.n Displays the engine firmware version, duplex version and trays 2, 3, 4, and 5 versions... Print Service Menu Map - Prints the service diagnostics menu map, exits diagnostics, runs POST and returns printer to Report = the printer is 0 - 10 Error Messages and Codes 2-27 Error Message = Displays an error message that will prevent printing. Temp.
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... to Face Down/Face Up Controls how print jobs are staggered in the top tray. Registration Motor is On/Off Up/Down Error Messages and Codes 2-29 Motor is On/Off If MPT media present, will jam Imaging Unit Motors (CMYK) [Black] [Yellow] [Magenta] [Cyan] IU Motor is set to On...
... to Face Down/Face Up Controls how print jobs are staggered in the top tray. Registration Motor is On/Off Up/Down Error Messages and Codes 2-29 Motor is On/Off If MPT media present, will jam Imaging Unit Motors (CMYK) [Black] [Yellow] [Magenta] [Cyan] IU Motor is set to On...
Service Manual
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... to change sensor state. Hum. is nnn % See "Environmental Specifications" on page 8-233 for the optimal printer operating range. Amb. Error Messages and Codes 2-31 Rear is nnnh ENGINEERING USE ONLY Density Sensor Density is nnnh ENGINEERING USE ONLY Media Weight Sensor Fuser ... USE ONLY Cyan is Present / Missing Magenta is Present / Missing Yellow is Present / Missing Black is Present / Not Present Color Registration Sensor Color Reg. Stack Full Sensor Stack Full is Full / Not Full Duplex Unit Sensors Entrance Paper is Present / Not Present Middle Paper...
... to change sensor state. Hum. is nnn % See "Environmental Specifications" on page 8-233 for the optimal printer operating range. Amb. Error Messages and Codes 2-31 Rear is nnnh ENGINEERING USE ONLY Density Sensor Density is nnnh ENGINEERING USE ONLY Media Weight Sensor Fuser ... USE ONLY Cyan is Present / Missing Magenta is Present / Missing Yellow is Present / Missing Black is Present / Not Present Color Registration Sensor Color Reg. Stack Full Sensor Stack Full is Full / Not Full Duplex Unit Sensors Entrance Paper is Present / Not Present Middle Paper...
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...hh) Enter Tag Number: nnnnnnnnhh Tag Number set to the performance of the Color Registration Shutter. Enter Thickness: xxx Microns Default thickness is picked from the MPT.... Density Control - For complete walk-through procedures, refer to the underside of the printer. Results from the tag number that is attached to the section "Test Prints, ...: nnnnnnnnhh Change Tag Number? Density Adj. Media is 140 microns. Error Messages and Codes 2-33 Test Passed / Failed Density Calibration Results - Performs adjustments, calibrations or operations essential...
...hh) Enter Tag Number: nnnnnnnnhh Tag Number set to the performance of the Color Registration Shutter. Enter Thickness: xxx Microns Default thickness is picked from the MPT.... Density Control - For complete walk-through procedures, refer to the underside of the printer. Results from the tag number that is attached to the section "Test Prints, ...: nnnnnnnnhh Change Tag Number? Density Adj. Media is 140 microns. Error Messages and Codes 2-33 Test Passed / Failed Density Calibration Results - Performs adjustments, calibrations or operations essential...
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...Adjustment- This menu lets you sure? CRU Counter Read Total Pages = nnn Fuser pages = nnn Trans.Belt Images = nnn Error Messages and Codes 2-35 Verifies ATS Calibration. FOR ENGINEERING USE ONLY. try again! Gauge Calibration Passed / Failed You may need to their factory defaults. No...-Paper Samples = 3.33V. Yes No Exiting Service Diagnostics Restores the printers setup values to cycle power Gauge Measurement Results Cal. For more information on resetting NVRAM, See "PostScript NVRAM Resets" on adjusting the...
...Adjustment- This menu lets you sure? CRU Counter Read Total Pages = nnn Fuser pages = nnn Trans.Belt Images = nnn Error Messages and Codes 2-35 Verifies ATS Calibration. FOR ENGINEERING USE ONLY. try again! Gauge Calibration Passed / Failed You may need to their factory defaults. No...-Paper Samples = 3.33V. Yes No Exiting Service Diagnostics Restores the printers setup values to cycle power Gauge Measurement Results Cal. For more information on resetting NVRAM, See "PostScript NVRAM Resets" on adjusting the...
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... in the tray. Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Ensure the correct weight and type of test prints through the printer. If a jam still occurs, go to step [3]. Replace the damage and use service diagnostics to problem actuator test the sensor operation: ...actuators and sensors operate correctly? A7: Jam at output area. Complete 3 Check the fuser for Go to step [2]. contamination. Error Messages and Codes 2-37 media and run a See "Media and Tray Specifications" on page 1-16 for approved media types and weights. set of Go to ...
... in the tray. Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Ensure the correct weight and type of test prints through the printer. If a jam still occurs, go to step [3]. Replace the damage and use service diagnostics to problem actuator test the sensor operation: ...actuators and sensors operate correctly? A7: Jam at output area. Complete 3 Check the fuser for Go to step [2]. contamination. Error Messages and Codes 2-37 media and run a See "Media and Tray Specifications" on page 1-16 for approved media types and weights. set of Go to ...
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... A B21: Jam at Duplex Unit Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Ensure the correct weight and type of test prints through the printer. Complete 3 Verify the door reporting the error condition closes fully. Is the door damaged or warped? Replace the Feed and Feed sensors for debris that... the tray. interfere with normal operation. Did this fix the problem? 5 Inspect the paper tray and pick area to Go to step [7]. Error Messages and Codes 2-39
... A B21: Jam at Duplex Unit Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Ensure the correct weight and type of test prints through the printer. Complete 3 Verify the door reporting the error condition closes fully. Is the door damaged or warped? Replace the Feed and Feed sensors for debris that... the tray. interfere with normal operation. Did this fix the problem? 5 Inspect the paper tray and pick area to Go to step [7]. Error Messages and Codes 2-39
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... free of Go to step [5]. No Load approved media and run a set of test prints through the printer. B13: Jam inside Duplex Unit. paper is loaded in the paper path around the Duplex Unit. Error Messages and Codes 2-41 Do the motors and clutches function correctly? 6 Inspect the duplex unit's wiring harness.
... free of Go to step [5]. No Load approved media and run a set of test prints through the printer. B13: Jam inside Duplex Unit. paper is loaded in the paper path around the Duplex Unit. Error Messages and Codes 2-41 Do the motors and clutches function correctly? 6 Inspect the duplex unit's wiring harness.
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...? Tray 2, 3, 4, 5 Replace the LTA Controller Board. Engine Controller Board. 3 Check the Stack Full Sensor wiring Go to test the actuator if broken. Error Messages and Codes 2-43 Insert Tray [1] [2] [3] [4] [5] C1: Tray 1 C2: Tray 2 C3: Tray 3 C4: Tray 4 C5: Tray 5 Troubleshooting Procedure Table Steps Actions and Questions 1 Ensure the tray is not...
...? Tray 2, 3, 4, 5 Replace the LTA Controller Board. Engine Controller Board. 3 Check the Stack Full Sensor wiring Go to test the actuator if broken. Error Messages and Codes 2-43 Insert Tray [1] [2] [3] [4] [5] C1: Tray 1 C2: Tray 2 C3: Tray 3 C4: Tray 4 C5: Tray 5 Troubleshooting Procedure Table Steps Actions and Questions 1 Ensure the tray is not...
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... Board Pick Assembly. pin 5 REG connector for damage or Replace the MPT defects. For a sensor, go to step [5]. Error Messages and Codes 2-45 See "Media and Tray Specifications" on page 1-16 for approved media types and weights. 2 Verify the orientation of test prints through the... printer. Go to step [2]. Troubleshooting Procedure Table Steps Actions and Questions Yes 1 Ensure the correct weight and type of the paper. If an ...
... Board Pick Assembly. pin 5 REG connector for damage or Replace the MPT defects. For a sensor, go to step [5]. Error Messages and Codes 2-45 See "Media and Tray Specifications" on page 1-16 for approved media types and weights. 2 Verify the orientation of test prints through the... printer. Go to step [2]. Troubleshooting Procedure Table Steps Actions and Questions Yes 1 Ensure the correct weight and type of the paper. If an ...
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... and driver settings. Adjust Tray [1] [2] [3] [4] [5] Size Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Verify the paper loaded in the tray. Error Messages and Codes 2-47 Replace the tray. paper and settings. 2 Verify the guides in the tray are set snug Go to step [4]. size sensors. Board or the LTA...
... and driver settings. Adjust Tray [1] [2] [3] [4] [5] Size Troubleshooting Procedure Table Steps Actions and Questions Yes No 1 Verify the paper loaded in the tray. Error Messages and Codes 2-47 Replace the tray. paper and settings. 2 Verify the guides in the tray are set snug Go to step [4]. size sensors. Board or the LTA...